1. Jon-Michael Austin
218 Woodhaven Ct, Greenwood, SC 29649
864-223-9651
JMAUSTIN269@GMAIL.COM
Objective CustomerService , Material Handler,Entry Level Management
Profile ● More than 5 years in customer servicewith multipleskillssets in customer servicefrom agent to
supervisor skills.
● Possess solid computer skills.
● Excellent workingknowledge usingMicrosoftExcel,WordPerfect, MicrosoftWord.
● I have to ability to be ableto train employees, coach them one-on-one, and conductgroup
development tactics to enhance team performance.
● Ability to conduct root causeanalysis,plan and execute appropriateresolution based off policy and
customer suitability.
Synopsisof
Achievements
● I have met and exceeded the company goals sinceenteringtransition.
● I have proven to be an assetfor my team as I was ranked #1 on the team for Digital 1st.
● I have received many customer accommodations for my friendly and efficient customer service.
Employment Sykes – Greenwood SC April 2014 -
January 2015
Customer Service Representative
● Assisted at&t customers with order, phones or billingissues
● Handled U-Verse accounts for upgrades or downgrades and billingconcerns.
● Maintain metrics to meet company standards and upheld company policies.
● Analyze and provideexpert adviceto resolve customer’s concerns.
Tyco Healthcare - Greenwood SC Oct 2005-May
2013
Material Handler/Manufacturing Associate
● Provided machine and production operators with material.
● Assisted with inventory control and trackingin warehouse.
● Maintained an organized and detailed trackingrecord for material transported
and delivered to my area.
● Operated machines and completed daily logs for maintenanceand production.
Lil Cricket Food Stores – Greenwood, SC
Assistant Manager
● Inventory and stock incomingshipments.
● Cash control and accountingprocedures daily.
● Provided trainingfor new associates.
● Handled any customer serviceissues thataroused.
Oct 2003-Oct
2005
Education Lander University, Greenwood, SC
Piedmont Technical College, Greenwood, SC
1997-1999
1999-2000
Major Computer Science
*References Available Upon Request