1. JORGE ROMERO
37-21 99th Street, Corona, New York 11368
917-353-0665 • jorgeromero@earthlink.net
QUALIFICATIONS PROFILE
Dedicated and motivated retail manager prepared to leverage solid leadership, interpersonal, and
communication skills to make measurable contributions to staff and financial performance.
 Comprehensive product knowledge, with a talent for sales, merchandising, and customer service.
 Demonstrated capacity to communicate with distributors, vendors/suppliers, customers, and all
levels of personnel.
 Award-winning performance; able to provide consistent leadership and hands-on management.
 Steadfast commitment to providing exceptional service through product and industry knowledge
and high standards of excellence.
 Proficient with Windows, AS400, Mac OS X, and Word, Excel, PowerPoint, and Outlook. Fluent
in Spanish.
PROFESSIONAL EXPERIENCE
APPLE, INC., New York, NY
Family Room Manager, 1/2011-Present
Lead high-performing, 20-member team of Apple Geniuses and Family Room Specialists engaging with
customers to provide computer/device repairs and repair relationships. Interface with customers and
monitor daily operations to ensure alignment with Apple’s goals and vision. Leverage Lominger
Competencies talent management strategies to mentor team members and provide opportunities for
growth. Drive key initiatives and communicate progress to managers and colleagues.
• Assisted in transforming underperforming Family Room to highest performing flagship
store in New York City for on-time percentage, average wait time, and session duration.
• Achieved highest physical inventory score (99.7%) of any New York City flagship store.
• Assembled operations team for Family Room; implemented organizational standards.
• Cultivated rapport and earned respect of team members through open communication and
effective coaching.
• Served as store operations manager from ’11-13
T-MOBILE , NEW YORK, NY
Store Manager, 11/2009- Present
Directly Responsible for profitability of store. Activations, Upgrades, and ARPU.
Achieved sales, conversion and customer service goals far in excess of previous year.
Have had an average customer rating of 91% since taking over both stores. Responsible for all training
and development of staff. Consistently in top 3 in my Market for Metrics
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2. JORGE ROMERO
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VIRGIN MEGASTORE, NEW YORK, NY
Assistant Store Manager, 10/2004- 5/2009
Lead a team of over 250 employees to most profitable year ever. Sales of over $50 million during this
rolling year. Directly responsible for 2 floors of the world’s largest entertainment retail store. Reached
and exceeded all financial targets Hired, trained, and developed staff members. Provided exceptional
Customer Service, as well as training to all new hires.
• 2006 Voted Employee of the Year
• Recognized, and chosen for succession training program, 1 of 3 in the company
• Selected to lead team of 25 to run on-site store at Virgin Festival sales of over $80k
• Coordinated innumerable Celebrity In-Store Appearances
H & M, New York, NY
Department Manager, 4/2004-1/2011
Coordinated and monitored sales, inventory levels, and staffing in high energy environment. Collaborated
with other managers to set goals, build strong teams, and ensure compliance with store policies. Hired,
trained, and scheduled personnel. Performed administrative functions, including banking and payroll.
Offered suggestions to improve profits. Worked with customers on daily basis. Addressed problems when
necessary.
• Delivered key contributions toward enhancing products in the development stage with results.
HMV RECORDS, New York, NY
Store Manager / General Manager, 10/1990-4/2003
Provided superior service while maintaining focus on generating sales. Interacted on consistent basis with
record labels, music distribution vendors, managers, customers, and staff. Managed multimillion-dollar
inventory, including merchandising, sales, and ordering. Implemented company-wide marketing
initiatives. Tracked financial figures including sales, payroll, markdowns, and shrinkage. Developed and
implemented new policies to improve productivity and efficiency. Hired, trained, and developed
personnel.
• Coordinated in-store appearances with major artists, including Alicia Keys, Matchbox 20,
Foo Fighters, Busta Rhymes, R. Kelly, and many others.
• Drove profitability by 15% and increased sales by 9% in the company’s largest store.
• Evaluated and reacted quickly to trends to maximize sales opportunities.
• Recognized for exceptional talent, dedication, and leadership abilities through promotions to
progressively challenging positions.
EDUCATION
Business Management – St. Johns University, Queens, NY
Lominger Essentials Training