1. Julie Armi, CAP-OM
1115 Rose Ave., Mountain View, CA 94040  Cell: (650) 776-4840  JAssist@pacbell.net
LinkedIn Profile: http://www.linkedin.com/in/julieiarmi
Highlights of Attributes
 Thrives on Challenge  Stays Focused Until Project is Finished
 Varied Business Background  Proactive - Takes Initiative
 Ability to Quickly Discern and Creatively Solve Issues  Thinks on Feet - Enterprising
 Fluid in a Fast-Paced Environment  Takes Ownership - Dependable
 Exceptional Judgment and Discretion  Excellent Follow Through
 Makes Sound Decisions with Minimal Direction  Sense of Calm Under Pressure
 Highly Organized, Multitasking and Detailed  Inspired Confidence in Others – Can Do Attitude
 Researching Abilities – Loves to Continue Learning  24 Hour Mentality
Technical Skills
MS Word 2007/2010 MS One Note 2010 Photoshop Elements
MS Excel 2007/2010 MS Visio 2010 Auto CAD - student version
MS Outlook 2007/2010 Type: 65 wpm Practice Management Software
MS PowerPoint 2007/10 QuickBooks / Quicken Android
MS Publisher 2007/2010 Windows 7 knowledge
Professional Experience
Tenacity Unlimited - Mountain View, CA October 2012 to present
Virtual Assistant to Jean McCloskey, Principal
I offer all areas of assistance for Tenacity Unlimited to meet its success goals, such as organization chart development, Power Point
presentation development and human resources documentation. Tenacity Unlimited, Inc. provides business transformation services for
small start-up and large established companies who want to improve their bottom line. Experienced in all areas of HR management,
leadership, organization development, employee relations, staffing, training, compensation, diversity, planning, people, project, process,
performance and change management. Demonstrated success in turn-around, merger and growth situations.
Wachhorst, Leigh & Meinster — Palo Alto, CA May 2011 – May 2012
Office Manager / Coordinator
 Designed and constructed new registration, health history and insurance forms for general and web site usage.
 Supervise accounts receivable, insurance claim processing, collections, initiate process improvements and policy procedures.
 Supported personnel director with human resource responsibilities, recruitment, interviewed, hired and document disciplinary
actions.
 Assisted and maintained all aspects of OSHA & HIPPA standards.
 Managed and maintained hygiene schedules and changes. Expedite production schedule levels and staffing requirements.
 Maintained highest level of customer service standards.
 Cross trained office staff to maximize customer experience and reduce expenses.
 Installed new communication system to eliminate existing problems and give added customization. Annual cost savings of $1,548
per year.
 Liaise between doctors, staff and customers.
 Maintained schedule for a patient base of 10,000. Updated contact schedule and managed contact communication system for
entire patient base.
 Collected and analyzed data for reporting purposes and month-end reconciliation.
Private Client — Sunnyvale, CA August 2010 – March 2011
Therapeutic Instructional Assistant (Part Time) (Contract)
 Assistant to family, expert multidisciplinary team and a high functioning autistic spectrum disorder individual.
 Daily electronic reporting of observance, contradictory information and high concern issues.
 Supported and provide therapeutic interventions in 1:1 setting with instruction.
 Provided additional specialized training in various areas upon request.
 Supported speech therapy, behavioral therapy, special educational instructions and assist in home care.
 Provided transportation services to all daily activities, school and therapy appointments.
Dentistry for Life — Mtn. View, CA January 1999 – December 2010
Office Manager/Administration/Reception
 Coordinated patient treatment, financial arrangements and answered treatment questions.
 Researched, collected data, analyzed, evaluated and implemented management software and office equipment with a budget of
$10,000.
 Became on-site authority of systems operations & software training.
 Wrote procedure manuals, procedures and education brochures. Produced month-end reconciliation expense reports.
 Adept at developing and maintaining detailed administrative procedural processes that reduced redundancy and expense, while
improving accuracy and efficiency, to achieve organizational objectives.

2.  Integrated HIPPA compliance.
 Interviewed, hired and trained office staff.
 Established and managed accounts receivables reducing receivables by 43%.
 Reduced insurance clearing house expense by 39%.
 Increased insurance payment time from between 45 to 90 days payment to a current average <30 days.
 Implemented purchase order requisition and inventory reorder procedures reducing office supplies expense by 50%.
Scott & Tana Gordon, — Mtn. View, CA (6 months contract 1998)
Full Home Remodel Coordinator and Designer Project Manager, Design
Management Consultant
 Hired design professionals, plan and supervise all daily functions of build process and sub-contractors.
 Review and revise all possible architectural & design flaws prior to construction. Creatively solve problems and mishaps.
 Operated as liaison between design professionals/sub-contractors and owner. Kept owner apprised of project status.
Acuson Inc., — Mtn. View, CA
Bids & Contracts Coordinator in Sales and Order Administration 1991 - 1993
Customer Service Logistics Support in the Customer Service Engineering Dept. 1987 - 1991
 Created new department, compiled department manuals, supported sales staff and completed bids and contract documentation
deadlines with accuracy. Cross trained department support.
 Answered bid and contract proposals with accuracy to increase sales capture ratio.
 Worked closely with all levels of corporate to gain trust and detailed information to support bid process to completion.
 Supported customer service engineers in the field. Data entry of support documentation for improvement of systems.
Xidex (Acquired by Dysan Corp.) — Santa Clara, CA 1984 - 1987
Production Scheduler & Inventory Controller
Professional Organizations / Associations / Certifications / Education
Position held: Vice President of Crossroads and Programs Chair (2011-2013)
International Association of Administrative Professionals (IAAP®)
 Certified Administrative Professional (CAP) (November 2011)
 Designation Organizational Management (OM) (May 2012)
Member of International Administrative Assistant Professionals (IAAP®) Crossroads Chapter, Milpitas, CA (Oct. 2010)
Project Management Institute (PMI)
 Course in Certified Associate in Project Management (CAPM) taken (July 2011)
West Valley College — Saratoga, CA (Interior Design, Accredited Program) (1993 – 2000) Goal to obtain AS degree 2013
 Canada College – Los Altos, CA (Interior Design)
 De Anza – Cupertino, CA (Associate of Science)
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