Are We Really Better Safe than Sorry - Notes

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Ba ing
Birm

1.
2.
3.
4.
5.
6.

Choose
a
program
Set
goals
Set
fail
point
Evaluate
Re-‐joice/Re-‐tool/Re-‐sign
What
did
you
learn

Are
You
Really

Better
Safe
Than

Sorry?
Three
Failed
Programs,
How
We
Learned
and
Why

You
Should
Fail
Too

What are we doing here?
Ch-‐Ch-‐Ch-‐Ch-‐Changes
Merriam
Webster
Be
EXTRAORDINARY
You
Never
Know
Unless
You
Try
Library
Goal:
Fail
Often
Making
the
best
of
it
Admitting
Defeat
Failure
in
action

1.
2.
3.
4.
5.
6.
7.
8.

Why
do
we
fail
What
is
failure
What
does
failure
have
to
do
with
being
EXTRAORDINARY
Why
should
you
strive
towards
failure
How
can
you
organization
encourage
failure
How
to
make
the
best
of
failure
When
should
you
admit
failure
How
we’ve
failed
and
what
we
learned

Ch-Ch-Ch-Ch-Changes

Changes
By: David Bowie

K.
Why
do
we
fail

F__L_R_

K.
What
word
do
you
see?

FAILURE

K.
Was
it
failure?
You’re
wrong!

FEELERS

K.
The
correct
word:
feelers
But
you
were
conditioned
to
see
failure

K.
Which
line
is
longer?

K.
If
you’ve
seen
this
before,
you
assume
they’re
the
same
length
But
they’re
not
We’ve
messed
with
your
expectations

Grate
Expectations

http://www.Tlickr.com/photos/mugley/6237249986/

K.
But
we’re
messing
with
your
expectations
–
you’ve
seen
a
word
you
think
you
know,
but
it’s
not
You’ve
seen
a
problem
100
times
before,
but
the
answer
that
you
know
is
wrong.
We’re
messing
with
you.
We’re
upending
your
expectations.
But
it’s
just
like
the
world.
The
world
is
messing
with
you!

M.
The
world
is
changing
faster
than
we
can
comprehend
it.

Look
at
all
the
sweet
ways
we’ve
listened
to
music

over
the
years.

It
wasn’t
too
long
ago
that
the
world
was
introduced
to
the
iPod.

Look
where
we’ve
come
since

then.

http://www.fastcoexist.com/1681088/the-‐16-‐most-‐compelling-‐infographics-‐of-‐2012#7

M.
Any
foodies
out
there?

Look
at
how
serving
sizes
have
changed.

http://visualoop.com/10492/vintage-‐infodesign-‐29

M.
This
is
what
the
London
Underground
looked
like
in
1908.

M.

Here’s
a
look
at
it
today.

The
world
is
changing.

http://farm9.staticBlickr.com/8478/8242434388_7622017e7c_c.jpg

M.
How
many
people
heard
there
would
be
a
wave
of
librarian
job
openings
in
the
next
couple
of
years
after
all

of
the
librarians
retired?
How’s
that
prediction
panning
out
for
recent
library
science
grads?

Hasn’t
happened.

Times
changed,
the
economy
tanked
and
it’s
time
for
a
new
strategy.

http://farm3.staticBlickr.com/2698/4304968451_6d8728883f_o.jpg

M.
Try
as
we
might,
we
can
only
make
guesses
or
predictions
about
the
future.

What
will
libraries
look
like
in
30

years?

What
will
patrons
want
from
us
in
8
years?

How
will
our
communities
change
in
the
next
decade?

The

future
is
unkown.

How
many
libraries
had
the
advent
of
the
internet
and
personal
computers
in
their
strategic

plans
before
they
arrived?

We
can
make
educated
predictions
but
really
we’re
only
making
guesses.

http://farm8.staticBlickr.com/7381/9210684962_c622cc8c65_o.jpg

M.
Who
saw
this
change
coming
a
decade
ago?

Outside
of
science
biction
and
uber
techies,
no
one
probably

expected
to
see
people
wearing
a
computer.

The
world
is
changing
quickly.

Where’s
your
place
in
this
rapidly

changing
landscape?
And
you
know
what,
the
rules
are
changing
too.

A
few
years
ago
the
prospect
of
wearing
a
pair
of
glasses
like

this
would
be
laughable.

I’m
willing
to
bet
most
still
think
that’s
the
case,
but
who
knows—maybe
this
will
be

embraced
by
all
of
this
and
just
part
of
how
we
live.

Grate
Expectations

http://www.Tlickr.com/photos/mugley/6237249986/

M.
It’s
hard
to
make
sure
that
our
expectations
meet
reality
in
such
a
rapidly
changing
world.

How can we succeed?
Commit to failure.

K:
How
can
we
succeed?
M:
Commit
to
failure.

Merriam Webster

K.
What
is
failure?

- lack of success
- a falling short
- one that has failed

M.
Merriam
gives
us
three
options.

“Lack
of
success”
&
“a
falling
short”
aren’t
shockers.

It’s
that
third
one
that

really
hits
the
hardest.

One
that
has
failed.

How
often
do
you
internalize
failure
and
how
much
harder
does
that

make
it
on
you?

I
think
this
last
one
scares
us
the
most.

goals: what you want

expectations:
what you have

K.

Debinition
of
terms
In
today’s
presentation
we’ll
use
goals
and
expectations
in
two
different
ways.
Expectation:
A
way
that
you
perceive
the
world
Goal:
What
you
want
to
happen

http://farm4.staticBlickr.com/3170/2396768838_d4c8f254a3_b.jpg

M.
Failure
comes
in
two
sizes.

The
birst
one
is
the
lame
kind.

You
know
you
should
be
doing
something,
but
you

don’t.

You’re
told
weeding
is
an
important
part
of
collection
development,
but
you
don’t
do
it
You
conduct
a
survey
at
a
program,
but
don’t
take
the
results
into
account
when
planning
the
next
program
You
only
put
events
on
your
facebook
page
-‐-‐
nothing
else
You
have
the
resources
to
make
something
happen
but
you
opt
for
inaction.

The
second
one
is
totally
legit
and
what
we’re
going
to
focus
on
today.

This
is
the
good
kind.

There’s
something

that
you’ve
never
done
or
your
organization
has
never
done
and
you’re
willing
to
try
it.

You
develop
your
graphic
novel
collection,
which
has
never
had
its
own
selector.
You
plan
a
new
fundraiser
that
closes
the
library
and
brings
donors
into
the
building
You
try
a
new
social
media
platform
that
no
other
libraries
are
on
yet.

Jump into failure

K.
Let’s
jump
into
some
failure

Start with an idea…

M:
First
you’re
going
to
start
with
an
idea…

…to expand your library’s

K.
…to
expand
your
library’s
potential.

http://www.Blickr.com/photos/nasamarshall/3765799902/

M.
Here’s
the
birst
example.

To
expand
your
library’s
potential
you
want
to
create
a
new
collection.

http://www.Blickr.com/photos/jody_art/2099710671/

M.
In
response
to
the
downturn
of
the
economy,
Baldwin
opted
to
create
a
“Tough
Times”
collection.

We

brought
together
career
and
personal
binance
materials
from
different
Dewey
ranges
into
a
single
collection.

Set goals

K.
Step
one
after
forming
an
idea
is
setting
goals

http://farm4.staticBlickr.com/
3178/4564135455_4c14304e48_b.jpg

K.
We
as
librarians
are
good
at
having
ideas,
but
we’re
bad
about
writing
down
exactly
what
we
want
to

accomplish.

Spend
10
minutes
thinking
about
why
you
want
to
implement
your
idea.
Come
up
with
2/3
reasons
why
this

project
is
worth
your
time
and
effort,
what
do
you
want
it
to
accomplish

http://www.Blickr.com/photos/30959743@N00/5312747076/

M.
One
goal:
easier
browsing
for
the
patrons.


M.
Another
goal:
to
ease
the
necessity
to
ask
a
librarian
for
help
on
a
sensitive
topic.

How will you know IF you’ve
failed if you don’t know what
you want to accomplish?

K
In
terms
of
goals,
how
will
you
know
IF
you’ve
failed
if
you
don’t
know
what
you
want
to
accomplish

But, how do know WHEN
you’ve failed?

K
It’s
just
as
important
to
know
as
you’ve
failed
-‐-‐
when
you
need
to
quit

http://www.Blickr.com/photos/Blyingturtle/837938254/

K.
Mediocrity
is
always
easier
than
knowing
when
to
quit
But
when
you
give
in
to
mediocrity,
you’re
expending
time
and
resources
that
prevent
you
from
being
the
best

http://www.Blickr.com/photos/jenosaur/4887741728/

K.
So
you
have
to
know
when
to
quit

http://www.Blickr.com/photos/cellphonesusie/2095494955/

K.
Fail
Point:
Quitting
before
you
start.

When
you
start
a
project,
make
sure
that
you
know
what
your
fail
point
is.

Fail
point
is
a
predetermined
point
when
you
should
give
up
on
a
project
When
you
determine
a
fail
point
you’re
not
tempted
to
give
up
when
things
get
rough.

You
can
adjust
your
fail

point
once
you
get
started
on
the
project
based
on
new
information.

http://www.Blickr.com/photos/wingedwolf/5471047557/

K.
Once
you’ve
reached
your
fail
point,
Just
ask
yourself
three
questions
before
you
give
up

http://www.Blickr.com/photos/jarbo/9379813470/

K.
Am
I
panicking?

http://www.Blickr.com/photos/b4b2/3954106061/

K.
Who
am
I
trying
to
inbluence?
Am
I
trying
to
make
myself,
my
boss,
look
good
by
quitting?
Am
I
trying
to

appease
someone
else.

http://www.Blickr.com/photos/mworrell/266913194/

K.
What
sort
of
measurable
progress
am
I
making?

Choose our fail point

M.
For
the
“Tough
Times”
collection,
we
needed
a
fail
point.

http://www.Blickr.com/photos/fuzzcat/76738710/

M.
Our
fail
point
for
this
endeavor:
A
signibicant
reduction
in
turnover

And go!

K.

Begin
your
project

Evaluate

K.
As
your
progressing
through
the
project,
make
sure
to
evaluate
as
you
go
along

http://www.Blickr.com/photos/pjern/2150874047/

K.
Evaluation
comes
in
many
sizes.

First
up,
statistics.

Most
of
think
of
numbers
when
we
hear
evaluation
but
it

can
be
so
much
more.

http://farm9.staticBlickr.com/8391/8620867436_421f798446_b.jpg

M.
Surveys
are
another
option.

Get
feedback
from
people
who
participated
or
experienced
something.

Ask
them

to
rank
things.

Ask
them
to
tell
you
a
story.

Ask
them
how
it
can
be
better
next
time.

And
if
you
declare
your

surveys
unscientibic,
ask
a
mix
of
questions
to
get
different
types
of
information
from
the
same
group.

http://www.Blickr.com/photos/28misguidedsouls/6517859113/

K.

Observation
can
be
a
powerful
way
to
evaluate
how
patrons
are
using
your
library,
how
they
navigate
the

collection
and
how
they
interact
with
your
resources.

http://www.Blickr.com/photos/pedromourapinheiro/2505997361/

M:

The
shoe
on
the
left
came
into
the
library
and
asked
for
some
resources
on
proper
job
attire.

A
few
months

later,
I
followed
up
with
the
shoe
on
the
right
to
see
if
the
information
helped—I’d
call
it
a
success.

Try
the
same

after
you
teach
a
computer
class—get
in
touch
with
people
to
see
if
the
information
helped
and
if
they’ve
put
it

to
use.


K.

Talk
to
people
who
attend
your
classes
or
programs.

You
can
informally
chat
to
get
information
or
have

formal
interviews
planned.

Either
way,
they
may
have
helpful
insights
for
you.

http://www.Blickr.com/photos/doug88888/4772206814

M.

The
person
who
presented
a
program
at
the
library
is
worth
talking
with
for
some
information.

What’d
they

like
about
the
room?

What
would
make
it
better?

If
you
participated
in
the
program
or
helped
coordinate
it,
you

can
contribute
to
the
evaluation
as
well.

M.
Quantitative
Evaluation:
Here’s
a
turnover
graph
of
the
Tough
Times
collection
from
2007
until
the
last

copies
were
pulled
in
2013


K.
Often
times
the
reward
is
high
when
you
birst
start
doing
something
-‐

It
could
be
because
you’re
putting
a
lot

of
effort
into
marketing,
or
people
are
excited
with
a
new
product,
but
eventually
that
enthusiasm
on
your
part

or
your
patrons
part
will
wane.

http://www.Blickr.com/photos/nox_noctis_silentium/3830417445/

K.
But
eventually
that
reward
gets
reduced
and
people
give
up

http://www.Blickr.com/photos/f_jean/4749123322/

K.
If
you
push
through
those
difbicult
downturns
(when
appropriate)
you
can
reap
a
bigger
reward

http://sethgodin.typepad.com/the_dip/page/2/

K.
The
Dip

K.
Example:
Graphic
Novels
turnover
at
Baldwin
since
2007

http://www.Blickr.com/photos/kshathriya/331847679/

K.
But
that’s
not
the
only
way
things
can
go.

http://sethgodin.typepad.com/the_dip/page/2/

K.
Cul-‐de-‐sac
and
the
Cliff

Where does our program fall?

M.
How
does
this
play
out
with
the
“Tough
Times”
collection?

M.
First
you
see
the
dip

M.
But
then
you
see,
it’s
really
a
cul
de
sac

What about qualitative
evaluation?

K.
Life
isn’t
all
numbers.
Don’t
let
your
board
or
your
boss
convince
you
that
quantitative
evaluation
is
the
only

important
options

two

e
to
look
in

trons
hav

because
pa
It’s
hard
rian
1
s…
mous
Libra
to
Tind
book
places

-‐
Anony

Patrons
just
end
up
asking
one
of
us,
and
then

we
look
confused
when
we
have
to
take
them

to
multiple
places
in
the
collection.
-‐
Anonymous
Librarian
3

Patron
s
don’t

know

look.
where

to

-‐
Anon
ymous

Librar
ian
2

I
think
it
was
a
really
good

idea
for
a
hard
time,
but
it

didn’t
really
work
out.
-‐
Anonymous
Librarian
4

M.
Qualitative
Evaluation
is
like
story
telling.

You’re
getting
information
from
words.

Here’s
what
librarians

may
have
said
about
the
“Tough
Times”
collection
at
Baldwin.

Re-joice/Re-tool/Re-sign

K.
Once
you’re
evaluated
your
program/collection/etc...
you
have
three
choices
and
then...

http://farm1.staticBlickr.com/38/85911467_Bb4835ec53_o.jpg

K.

determine
were
you
successful?

Did
you
win
the
gold
cup?

Either
way,
what
did
you
learn
from
the

experience?


M.
In
the
end,
we
opted
to
“Resign”
the
“Tough
Times”
collection.

http://www.Blickr.com/photos/nathaninsandiego/6863425933/

M.
Our
goals
were
not
met:
It
didn’t
make
it
easier
for
patrons,
and
they
ended
up
going
to
a
librarian
anyways.

People
will
always
ask

librarians
questions…

because
librarians
rule.

M.
So
the
“Tough
Times”
collection
didn’t
pan
out
as
had
hoped.

Could
we
have
made
it
work?

Maybe,
but
it

wasn’t
worth
it
to
keep
it
going.

Plus,
we
found
out
people
just
like
asking
librarians
questions…which
is
a
good

thing.

1.Choose
a
program
2.Set
goals
3.Set
fail
point
4.Evaluate
5.Re-‐joice/Re-‐tool/Re-‐sign
6.What
did
you
learn?

K.

1.Choose
a
program
2.Set
goals
3.Set
fail
point
4.Evaluate
6.What
did
you
learn?

Choose a program…

M.

Let’s
look
at
another
example.

1.Choose
a
program
2.Set
goals
3.Set
fail
point
4.Evaluate
6.What
did
you
learn?


M.

First,
the
goal.

Expand
our
library’s
potential
and
reach
out
to
young
professionals.

http://www.(lickr.com/photos/amanda28192/6216031916/

M.

So
we
started
Friends
Don’t
Let
Friends
Read
Alone:
an
evening
book
club
at
a
locally
owned
coffee
house.

Set goals…

M.
Goals
for
this
endeavor
included…


M.
Bring
in
young
people.

Find
some
way
to
connect
with
them
and
get
them
engaged
in
the
library.


M.

We
also
wanted
to
support
a
local
business.

Set a fail point…

M.

Then
we
needed
our
fail
point.


M.

Our
fail
point
for
this
book
club:
A
signibicant
reduction
in
attendance.

Evaluate…

M.

Up
next,
evaluation!

M.

A
quantitative
look:
Here’s
a
attendance
graph
of
Friends
Don’t
Let
Friends
Read
Alone.

M.

You’ll
see
a
slight
overall
increase.

It’s
trending
upward.

Facts:
1.The
place
where
we
were
having

our
book
club
closed.
Suddenly.
2.While
the
book
club
appealed
to

young
professionals
for
the
birst

year,
but
then
stopped
attracting

them.

M.

Here’s
some
qualitative
evaluation
for
you.
The
local
business
wasn’t
open
any
longer
and
the
young
folks

weren’t
hip
to
us.

Re-joice/Re-tool/Re-sign…

Time
to
decide
if
we’re
going
to
Re-‐joice,
Re-‐tool
or
Re-‐sign


M.
We
could
have
quit,
but
we
didn’t
have
to!


M.

Our
goals
were
not
met:
We
didn’t
attract
young
professionals
and
we
didn’t
support
the
local
business

enough
to
get
other
businesses
to
want
to
participate.

http://www.Blickr.com/photos/hinkelstone/2938685282/

M.

But
we
still
had
success!

What did you learn?

Want
to
know
what
we
learned?

We
needed
an
evening
book
club.
We
could
still
get
a
regular
contingent
of

book
clubers,
just
not
in
our
target

demographic.

We
learned
that
an
evening
book
club
could
succeed.

People
wanted
to
meet
at
night
and
talk
about
books.

A

dedicated
group
were
interested
enough
to
make
it
a
regular
thing.

They
ended
up
being
a
mixed
demographic

but
that’s
bine
with
us.

We
created
something
new
that
met
the
needs
of
our
patrons.

Choose a program…

K.

1.Choose
a
program
2.Set
goals
3.Set
fail
point
4.Evaluate
6.What
did
you
learn?


K.
Expand
your
library’s
potential
and
reach
out
on
a
new
social
media
platform

http://www.Blickr.com/photos/bunchesandbits/6137341753/

K.
Pinterest:
It’s
a
new
way
to
reach
out
on
social
media

Set goals…

K.

1.Choose
a
program
2.Set
goals
3.Set
fail
point
4.Evaluate
6.What
did
you
learn?


K.
To
reach
out
to
new
people
using
a
new
medium


K.
To
make
creating
online
bibliographies
easier

Set a fail point…

K.

1.Choose
a
program
2.Set
goals
3.Set
fail
point
4.Evaluate
6.What
did
you
learn?


K.
Quit
Point:
Unknown
–
sometimes
you
just
have
to
feel
it
in
your
gut,
when
the
work
is
too
much
for
the

reward

Evaluate…

K.

1.Choose
a
program
2.Set
goals
3.Set
fail
point
4.Evaluate
6.What
did
you
learn?

K.
There
are
no
qualitative
evidence.
You
can
generally
watch
re-‐pins
and
such,
but
there
are
no
statistics
and
no

tracking
of
social
media
other
than
followers

Perceptions:
1.People
aren’t
using
them,
the
bibs

that
we
post
on
the
website
or

those
on
Pinterest
2.The
Pinterest
bibs
were
proving

useful
in
certain
cases.

K.
Last
time
we
had
facts,
this
time
we
have
feelings

Re-joice/Re-tool/Re-sign…

K.

1.Choose
a
program
2.Set
goals
3.Set
fail
point
4.Evaluate
6.What
did
you
learn?


K.
There
are
some
things
we
need
to
quit.
We
shouldn’t
be
doing
as
much,
but
some
things
are
working


K.
We’re
not
really
reaching
out
to
new
people,
but
we
are
simplifying
how
we
make
bibliographies.
Ongoing

bibs
are
much
easier

http://www.Blickr.com/photos/hinkelstone/2938685282/

K.
Some
success!
Just
editing
as
to
how
we
use
this
medium!

What did you learn?

K.

1.Choose
a
program
2.Set
goals
3.Set
fail
point
4.Evaluate
6.What
did
you
learn?

We
need
ongoing
bibs
–
like
new
items
or

Christmas
movies.

But
we
should
use
this
for
us,
not
for

reaching
out
to
other
people

It’s
something
that
requires
constant

monitoring…like
small
children.

K.

What
we
learned

Library Goal:
Fail Often

M.

Declare
this
at
your
next
board
meeting
or
to
your
management
team
or
whisper
it
to
your
co-‐workers.

http://www.Tlickr.com/photos/elycefeliz/6953765035/

K.
Once
you
have
no
fear
of
failure,
you’re
free
to
be
extraordinary

http://www.Tlickr.com/photos/joethorn/290760357/

M.
You
can
extend
your
library’s
reach
into
new
populations
and
new
areas
of
service


K.
You
can
expand
you
library’s
potential

http://www.Blickr.com/photos/mr_t_in_dc/6284773780/

M.
You
can
binally
upend
long-‐held
assumptions
in
your
library

http://www.Blickr.com/photos/covetchicago/5822884089/

K.
Or
you
can
re-‐afbirm
exactly
what
you
knew
already.

http://www.Blickr.com/photos/ucumari/2048143444/

M.
Sidenote:
If
you
know
that
you’re
working
under
wrong
assumptions
–
or
your
assumptions
have
already

been
proven
to
be
wrong
–
and
you
haven’t
done
anything
about
this
then
you
are
NOT
being
extraordinary.

ACT
UPON
THAT
INFORMATION.

http://www.Blickr.com/photos/funky64/4293098263/

K.
Programming
is
one
of
the
easiest
places
to
breed
failure,
and
evaluate
your
expectations
about
your

community
1.
If
you
don’t
think
that
your
community
would
participate
in
something,
and
you
try
it
and
succeed,
you’ve

realized
a
blaw
in
your
expectations
2.
You
can
get
away
with
doing
something
once
or
twice
to
see
what
kind
of
response
you
receive
and
then
tailor

your
next
steps
(continue
to
offer
it,
tweak
it
or
discontinue
it)

http://www.Blickr.com/photos/kharied/4128848123/

M.
Here’s
one
for
collections:
If
you’ve
never
developed
a
collection
under
the
impression
that
your
community
isn’t
interested,
and
you
try

and
bind
success,
you’ve
realized
a
blaw
in
your
expectations.

http://www.Blickr.com/photos/jarleon/8571557564/

K.
Technology
If
you
think
you
won’t
bind
your
community
in
certain
places
online,
and
you
try
and
succeed,
you’ve
realized
a

blaw
in
your
expectations.
Old
people
can
surprise
you
with
their
technological
prowess

http://www.Blickr.com/photos/kelehen/8517221494/

M.
Rooting
out
blaws
in
your
expectations
will
help
your
library
succeed
in
ways
that
it
couldn’t
have
otherwise.

http://www.Blickr.com/photos/surrealize/3479423122/

K.
It
will
move
you
forward

http://www.Blickr.com/photos/surrealize/3479423122/

M.
It
will
help
you
to
reach
out
to
new
demographics
in
your
community.


K.
It
will
help
you
to
serve
your
patrons
better.

Godin
Seth
how to
knows
fail
- fail fast
- fail cheap
- fail often

http://farm9.staticflickr.com/8090/8411491552_714be82904_b.jpg

M.
I’ve
got
to
thank
Kevin
King
for
introducing
me
to
Seth
Godin’s
work.

Really
great
stuff
that
you
should
check

out
if
you
dig
these
concepts.

Seth’s
got
a
motto
for
failure:
fail
fast,
fail
cheap
and
fail
often.

Failing
fast
is
good
—it
gives
you
time
to
move
onto
something
else.

Fail
cheap
means
you
don’t
need
to
invest
much
money
or

resources
to
try
a
new
idea.

And
fail
often
means
you’re
going
to
keep
coming
back
for
more.

Innovate,

innovate,
innovate.

Failure is simply the
opportunity to begin again,
this time more
intelligently.
- Henry Ford

M.
We
all
need
to
accept
that
failure’s
going
to
happen—especially
if
we’re
seeking
out
new
opportunities.

Failure
is
part
of
what
makes
success
so
great.

To
get
there
you,
you
need
to
fail.

Slides
from
today?

A
blog
of
successes
and
failures?

Visit
www.kabergeron.com

Are We Really Better Safe than Sorry - Notes

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