Allam Ahmed's presentation at KM Middle East 2011, Abu Dhabi, www.kmmiddleeast.com

1. Knowledge Management - Middle East 2011
15th March 2011
Intercontinental Hotel Abu Dhabi
Musharaka “Excellence through Knowledge” – Prof. Allam Ahmed
UAE economy is heavily dependent on oil and
therefore the government embarked on the
diversification of the country’s economic resources
such as approaching development from a
Knowledge Management perspective by adapting
policies to increase know how and knowledge
attributes that can improve people’s lives in myriad
ways (World Bank Report, 1998/99).
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2. What is Knowledge?
Data
Numbers, words and images that have yet to be organised or
analysed to answer a specific question
Information
The results when data is processed and analysed to answer specific
questions, and which can enhance the knowledge of the receiver
Knowledge
The results of interpreting information received, to add relevance
and context, and which helps to direct the actions of the owner
Knowledge Management (Musharaka) Captures, Stores, Disseminates and
Encourages the Sharing of Valuable Knowledge Assets
Musharaka Key Components
Communities Content Collaboration Ideas &
Of Practice Management Forums Innovation
Knowledge Knowledge Corporate Business
Search Tools Development Intelligence
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3. The Musharaka Project - Overview
World Class Government
Municipal
Government
More Efficient
Higher Quality
Improved Skills
Customer-Centric
“Musharaka” help to share and use
information and knowledge in a way
that improves day to day working. It will
enable the DMA & Municipalities to
share information and knowledge with
each other, so that they can learn from
Knowledge Deliverables Knowledge their own best practices and from world-
Management System Management Office
class knowledge.
High-Level System Architecture
Localised Portal – e.g. DMA
Global Services • DMA Communities of
Practice
• Global Communities of • Departmental Spaces
Practice DMA
• Event Calendar
• People and Skills Directory
• Abu Dhabi News
• Global Document Store
• RSS
• Global News
• Useful Link
• Global FAQs
• Value of the Day
• Survey
GLOBAL
• My Tasks
Global features will be accessed via the local portal,
which will display an entity-specific look and feel.
DMA AAM WRM ADM
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4. Knowledge Management Office
The main aims of the KMO are:
• Planning, communications and governance for all
KM activities.
• Good working knowledge, maintain standards and
publish content.
• Encourage and promote knowledge sharing
amongst all staff.
• Appointed KM Champions will promote
knowledge sharing in their divisions.
• Assistance with design and implementation of KM
initiatives
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5. Key Success Factors - Knowledge Champion
Each division has a Knowledge Champion assigned throughout the
project and post Go Live to be the main point of contact for all
knowledge related issues in their divisions and to act as a supporting
colleague to the Knowledge Management Office team.
•Raise the profile of Knowledge Management
•Help your team to look for and provide good quality
knowledge items
•Collect knowledge items from your colleagues
•Quality check knowledge items
•Co-ordinate Knowledge Management communications &
events
•Coach & train staff within your business area
•Implement best practices and lessons learned within your
area
Community Engagements
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6. Musharaka “Excellence through Knowledge”
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