APA provides nationwide services to retailers for Loss Prevention needs, Integrity Shopping, Mystery Shopping, Operational auditing and guard service.

1. Loss Prevention Solutions An Overview Next

2. Our History In 1999, the Founders of two companies, Corporate Risk Solutions and Asset Protection Associates joined companies to offer a full service operational retail consulting group. The company principals have over 40 years of Operational and Loss Prevention experience. The company believes in providing the highest quality of service and cost-effective solutions to our clients. This principal has been the foundation of our success. There is no better feeling than knowing that our business services are helping our clients solve problems and improve their bottom line. Our commitment to client service and our willingness to always go the extra mile to bring our clients results will distinguish us from our competition. The company operating now as APA specializes in the following services: LOSS PREVENTION SOLUTIONS UNIFORMED PROFESSIONAL GUARD SERVICE 24/7 EMERGENCY GUARD SERVICE NATIONAL CALL COMMAND CENTER INTEGRITY SHOPPING MYSTERY SHOPPING PROGRAMS CUSTOMER SATISFACTION SURVEYS Next Copyright @ all Rights Reserved by Asset Protection Associates

3. Loss Prevention Overview With losses in the billions, companies are challenged to find the best return on their Loss Prevention investments. To do so, they must have a clear understanding of their Loss Prevention function's performance and choose between focusing their Loss Prevention initiatives in-house or developing a partnership that will suit their unique needs. APA’s Loss Prevention team provides proven, senior industry leaders to assist your company in reducing inventory and cash losses and recapturing unreported sales by franchise and licensed operators. Our subject matter specialists identify, prioritize, develop and execute strategies to attack loss and enhance profitability. 3 Next

5. Expense Savings – Our solutions are focused on bringing you a favorable return on investment and ensuring your expenses are aligned with industry standards.

6. Risk Mitigation – We help standardize your approach to sensitive issues surrounding theft and loss.

7. Royalty Assurance – We offer specialized programs to assist in identifying underreporting of sales and brand degradation by franchise and licensed operators. 4 Next

8. Our Loss Prevention Solutions Our Loss Prevention team provides solutions designed to fit any business model, from those with an established loss prevention function to those just starting to build their function. We work with you to determine the right solution to achieve your goals. Our solutions include: Loss Prevention Strategy and Performance Diagnostic Loss Prevention Transformation Co-Sourced/Out-Sourced Loss Prevention Investigations Location Audits High Shrink Store Programs Data Analytics Scorecard Development and Reporting Exception Based Reporting Revenue Containment / Store Closings Training and Development Special Projects 5 Next

11. Availability of subject matter professionals that you may not have on staff such as exception based reporting or data analytics

12. Improved return on investment6 Next

14. Assess current spend and review organizational effectiveness

15. Evaluate the desired state and future needs and Identify gaps between the current state and future state

16. Analyze areas of loss to determine root causes and possible solutions to correct

18. Identification of strategies, policies, procedures and controls necessary to effectively manage critical processes

19. Identification of shrink root causes allowing for proper implementation of solution

20. Gross margin improvement due to reduced shrinkage7 Next

22. Conduct internal investigations

24. Brand protection8 Next

26. Using and modifying our existing investigative methodology to fit your unique needs, ensuring that you have full discretion on decisions revolving around the investigative process.

27. Developing and implementing the appropriate investigative documents necessary to complete the investigation process, including:Consent to interview forms; Restitution agreements; Admission statements; and Witness statements. Each investigative resource is trained on these methodologies to ensure 100% compliance with the process. The investigative process is regularly reviewed and all results and findings are immediately communicated to appropriate client contacts. 9 Investigative Methodology Next

29. Develop control programs and processes that address root causes of loss

30. Implement the program, train internal resources as needed and routinely follow up on all processes to validate compliance

32. Exception approach motivates teams to take the necessary steps to achieve improved, sustainable results

33. Improved profitability and operations in under-performing locations 10 Next

34. Data Analytics 11 Excessive voids Fraudulent refund Next

36. Correlation:The correlation coefficient is a quantitative measure of the strength of the linear relationship between two variables.

37. Benford’s Law Analysis: This technique examines the actual frequency of leading digits in a normal data set. The law calculates that numbers in sets of data with low first digits, such as 1, occur with more frequency than numbers with high first digits, like 8 or 9. Valid, unaltered data, without exceptional transactions, will follow the projected frequencies.Example of Standards Distribution Analysis Next

39. Conduct profit recovery diagnostic

40. Analyze POS transaction logs

42. Detect current losses and prevent future losses

43. Experience in multiple EBR platforms that you may not have on staff 13 Exception Based Reporting Next

44. Data Analytics We can create interactive, visual and web based dashboards allowing you to identify outliers from the region/division level down to the store and cashier level. The dashboards have the drill down capabilities necessary to allow you to obtain the information. action. 14 Exception Based Reporting Next

46. Verify validity and credibility of data

48. Identification of contributors to poor performance stores and shrink15 Scorecard Reporting Next

49. Revenue Containment 16 Poor controls and apathy from store personnel around the closing process Inventory loss due to operational control issues as well as internal theft There is no retail environment more challenging in terms of instituting and managing a loss prevention program than during a liquidation or store closing. This is true for stores, warehouses and distribution centers. Our solutions provide strong audit and investigation support as well as create the “standard of control” in order to assist organizations in minimizing losses while shuttering stores. Through systematic application of risk assessments, audits, inventory control and monitoring, and theft investigations support we can help reduce inventory losses and avoid unnecessary loss in revenues. Primary causes for revenue loss associated with store closing / shuttering APA SOLUTIONS Create ‘Standard of Control’ Audit & Investigation Support Next

50. Revenue Containment 17 Value Proposition Your Company’s primary objective is to reduce inventory loss exposure and maximize revenue during the store closing process. We help you meet your objectives through ourProven Delivery and Exceptional Execution By focusing on strategic, systematic risk assessment processes designed to identify inventory control and loss issues, as well as enabling quick response to incidents of internal theft, significant inventory savings can be managed. Audit & Investigation Support Create ‘Standard of Control’ Developing Operational Protocols during the Shuttering Process Risk Assessments and Audits Loss Investigations Proven Methodologies and Technologies Providing ‘On the Ground’ Resources Project Management Next

52. Determine the best training approach and methodology

53. Develop the training material strategically with industry leaders and client group

55. Minimize cost and resources necessary to design, develop, and implement training programs 18 Next

56. Training and Development Assess– APA first establishes a baseline of your training plan. This baseline allows us to develop an approach and success criteria that our clients can measure. Additionally, this baseline determines the scope of work needed for clients to reach their goals. Plan– In designing solutions, we first focus on meeting fundamental requirements to determine the best mix of people, process and technology. We will plan training delivery deployment based on a more detailed understanding of your timing plan. Deploy– Implementation of the resources involves more than scheduling. Effective change management is critical to manage client expectations throughout deployment. Operate– Effectively delivering the training is critical. During this stage we also focus on delivering the required documentation. 19 Training Methodology Next

58. Schedule audits and train the trainer

59. Deploy and execute audits

61. Gauge and improve consistency throughout the organization

62. Measurement of effectiveness of existing policy and procedure

63. Increase visibility to store operational practices20 Next

64. Compliance Audits APA uses a tool and software platform designed to automate form collection, management and reporting for multiple-similar-unit organizations. The forms could be audits, checklists, reviews, or assessments where there is a template of questions that require answers, comments, and possibly corrective actions. Historically, organizations have used paper-based auditing systems which are time-consuming, labor-intensive, error-ridden, and outdated. Our solution harnesses the power of mobile technology and applies it to the operational assessment process. Simply collect assessment results using a mobile device. Then click a single button to upload your audits to a Web-based reporting system providing real-time analysis and distribution throughout the enterprise. Why our solution? Support multiple audit scoring models with 15 different question types for data collection from yes/no and free from to formula questions and file attachments. Collect data with an industry standard device including a Smartphone (Blackberry), handheld Windows Mobile devices, laptops, Tablet PCs, or any computer with an active Internet connection. Analyze operational audit performance and trend by location, auditor, audit, question and time, or build custom reports using the step-by-step report building wizard. Integrate your approach to managing operational risk with enterprise-wide deployments automating multiple audits and allowing you to share insights with a team, department or cross-functionally within the organization. 21 Mobile Audit Software Next

65. Mystery Shopping Services On Site Evaluations This includes customized shop programs to monitor and evaluate your Stores and Sales Associates performance in the following areas; Acknowledging Customers. Product Knowledge Product Recommendations / Upsell skills Promotional Awareness / Sales and Credit Promotions Customer Service and Determining customer’s needs Checkout Experience / Wait Time Management Presence Employee Professionalism Returns / Refund Policy Location Appearance /Cleanliness / Signage Inventory Standards / Vendor replenishment Merchandise Exposure Standards / Electronics / Jewelry / Designer Competitive Price Shops This includes gathering competitive intelligence most commonly with inventory and price comparisons. Recorded Phone Shops Our system uses a sophisticated recording module to capture conversations to insure quality phone customer support and professionalism. This is service is available in states where law permits and with clients that have privacy waivers on file with each employee. Video Shops Where law permits, we use a special equipment vendor to ship video equipment directly to video shoppers upon request. Shoppers trained on using Video covert equipment are in high demand and require advanced notice. Video shopping should always be discussed with your legal department before initiating a program. Next Copyright @ all Rights Reserved by Asset Protection Associates

66. FAQ’S About Shopping Services Where can APA conduct shops for my organization? APA currently provides Integrity and Mystery Shopping Services for many retailers Nationwide, including Puerto Rico, Hawaii, portions of Canada. Where does APA find Shoppers to perform my shops? APA uses a combination of Mystery Shoppers, Investigators and Auditors to conduct many types of shopping. APA has spent years recruiting and building a database of individuals with a variety of backgrounds and experience. We are also members of the MSPA – which is a worldwide Mystery shopping training and recruitment organization. Upon registering to work as a Mystery Shopper for APA, each applicant must provide a detailed summary of qualifications which outlines their level of Retail experience, Loss Prevention experience, and Mystery Shopping experience. In addition, the Shopper is required to answer many questions about their specific demographics. The database is searchable by specific demographics of a shopper and by the level of experience. This allows us to match up the best qualified shoppers with each assignment. How do you keep our investigation details and shop requests confidential? APA will not post out sensitive client information or assignment details on any Internet postings. Postings are initially only sent out to qualified individuals within the APA internal database. APA shoppers are under strict contracts to protect confidentiality of all assignments. In addition, all client data is stored on our secure SSL server, which is the same type of security used by banks and financial institutions. How much notice does APA need from me to perform a shop? APA can schedule shops in most cases within 72 hours notice. Many of our shoppers book their week schedule far in advance. The more notice that we give them, the better chance we have to secure a shopper for each assignment. In addition, shop requests provided less than 72 hours are considered “emergency” shops and tend to require higher shopper fees and client billing. Next Copyright @ all Rights Reserved by Asset Protection Associates

67. Integrity Shopping Services Integrity Shopping Unfortunately every retailer is faced with employee dishonesty issues. Integrity shopping is a great solution for investigational support. Integrity shopping is a specialized service focused on recreating scenarios in which the retailer is subject to loss by the employee actions and suspected activity. Every retailer faces different challenges. APA will customize a shop scenario to best fit each client’s needs and retail environment.. Cash shortages? Fraudulent Refunds? Higher than average void ratio or cash refund ratios? Merchandise shortages? Unauthorized discounts? Below are some of the most common types of shops we perform for Loss Prevention retail clients. Cash Drops Receipt Drops. Impulse Buy Shops Lost and Found Shops Price Negotiation Shops Pickup / Delivery Shops Profiling Shops Unauthorized Merchandise Sales Operational Testing Employees that are non compliant with some operational policies can create large company losses. Most commonly we see issues with merchandising standards. For example, do they walk expensive software, electronics up to the front checkout per policy or allow customers to walk off with merchandise? Do they follow policy with showing jewelry and diamond testing? Do they check bills for authenticity? Do they gather the proper ID /Documents for opening store credit accounts? Do they follow proper refund procedures? Do they determine the correct prices /sku for unmarked merchandise? Do they ID to prevent under age Tobacco / Alcohol sales? APA is often asked to conduct these types of shops on a regular basis throughout the industries of TELECOMMUNICATIONS and BIG BOX RETAIL. Next Copyright @ all Rights Reserved by Asset Protection Associates

69. Subject Schedule and Specific dates and times that would allow the best opportunity for shop to be successful.

70. Subject’s area of work and related tasks and responsibilities

71. General suspected activity

72. Type of shop scenario client feels would best support their investigation

73. Contact name, phone number and location meet (if applicable) to communicate shop results.

74. Shopper Special demographics client would like to perform the shop (if required) Female or Male? Age? Language preference? How and When will I receive Reports and Results? APA currently utilizes an Industry leading web based format to customize each client’s report format to capture the needed critical shop data. Our system allows confidential real time reporting and distribution. Our average turnaround time for a basic the shop report is 48-72 hours. However, in the case of sensitive and urgent issues, such as Integrity shopping, same day or 24 hour reporting is available. Next Copyright @ all Rights Reserved by Asset Protection Associates

75. Reporting System VIEW OUR ONLINE DEMO OF OUR REPORTING SYSTEM Next Copyright @ all Rights Reserved by Asset Protection Associates

76. Thank You!