The document describes a program at Kaiser Permanente called "I Care" which is used during hourly rounding on patients. I Care is an acronym that guides caregivers to acknowledge the caring process with patients and express that they care about more than just treating them. It was presented as a poster at the 2013 Caritas Consortium by May Cortez from Patient Care Services at the Santa Clara Medical Center to inform and inspire caregivers about caring science and affirm the commitment to exceptional patient care.

1. Kaiser Permanente, Northern California
Caritas Consortium 2013
I Care
Caritas in Action
How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our
patients and their families exceptional care

2. I Care
Intent to Contribute Statement:
I Care is an acronym used during Authentic Hourly Rounding on our patients and expresses the
format or guide to acknowledge our caring process. The script is just a guide but opens up the
opportunity for dialogue to let our patients know that we not just treating them, but that we
care about them.
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3. I Care
Inspired Contributor(s) 1 :
May Cortez

-----Service Area: Santa Clara
Medical Center: SCL
Affiliation: PCS
-----Year Shared: 2013
Venue: Caritas Consortium
Format: Poster
ID #: E08
1
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Names as listed in Lotus Notes, otherwise personal e-mails indicated
Keyword TAGs:
Identifier
 Consortium2013-July, Santa
Clara, Poster, Patient Care
Services
 Hospital
Initiatives, Patients/Families
Descriptor
 Rounding

4. I Care