It's no secret that responsibilities in IT are growing while budgets continue to shrink. Join our expert panel as they discuss the ten IT habits that every IT department should enact in order to control costs, create operational efficiencies and align IT to business goals. Attend this educational webinar on September 18th at 2pm Eastern and walk away with concepts you can put into action immediately, including: The importance of understanding the business goals How cloud computing can work for you, not against you The benefits of user self-service How to prove your teams' worth to upper management The value behind having a proactive IT strategy in place

1. Ten Effective Habits of
Indispensable IT
Departments
Date: Sept 18, 2012

2. Agenda
• Speaker Introductions
• Top 10 Habit Discussion
• Kaseya Solution
• Q&A

3. Our Speakers
Gerald Beaulieu
Director of Product Marketing, Kaseya
Experience
• 20 + Years in the Technology Industry
• Responsible for defining product requirements based on market demand
and customer need
• Senior Level Product Management & Product Marketing Positions at
• Platinum Software
• Epicor
• Sage

4. Our Speakers
Glenn Hensley
IT Infrastructure Manager, Makino Machine Tools
Experience
• Network Engineer for Proctor & Gamble (North America LAN Team)
• Security Engineer for General Electric
• IT Advisory Committee for ITT Technical Institute
Certifications
• Cisco Certified Network Associate
• Microsoft Certified Professional
• Certified Sonicwall Security Administration

5. Our Speakers
Kirk Feathers
Senior Technology Analyst, Kaseya
Former CTO, Multiple
Experience
• 19 Years in Information Technology
• 9 Years Chief Technology Officer serving;
• Private and Publically Traded Companies
• Managed Service Provider

6. Effective Habit #1:
Understand The Business Goals
• IT too often seen as cost
• Show value, prioritize IT projects that will
benefit the company as a whole.
• Truly understand how your organization
runs and how you can make it run more
efficiently

7. Effective Habit #2:
Focus on the projects that will
drive down costs
• IT can’t do everything, and you can’t be
everywhere at once
• Prioritize IT projects that have the potential
to deliver maximum benefits
• Identify highly-visible business systems that
cut costs or drive revenue
• Make those systems run smoothly, faster
and more efficiently

8. Effective Habit #3:
Make Cloud Computing
Work For You
• Cloud computing will not hasten the
extinction of the internal IT organization
• Provide expertise in the following areas:
• Data security, data protection, network
availability and integration
• Manage Cloud Vendor Relationships and
Integration

9. Effective Habit #4:
Don’t be afraid of embracing
industry trends
• Preserve your spot in the pecking order by taking on
more responsibility
• Growing technologies and trends important to
business success
• Virtualization, cloud computing, social media, SEO
and mobile computing…
• Be out on the forefront of these new technologies
and claim their management as part of IT’s role

10. Effective Habit #5:
Recognize The Benefits of User
Self-Service
• Shift management responsibility to users
• Self-service policies
• Enable software downloads
• Ticket Entry
• Free up staff and save time
• Work on strategic projects instead of
manual administration tasks

11. Effective Habit #6:
Ditch The Point Solutions For One
Integrated Solution
• Benefits of IT systems management solution
• Holistic View
• Granular changes to individual systems
• Save time, stop repetitive administration
• IT more efficient and cost effective
• Automation is key

12. Effective Habit #7:
Keep Your Organizations Data
Safe
• Vulnerability from the use of personal
devices and mobile
• Have visibility of all devices that access
company data
• Make sure your can Monitor, Track
and Secure every system connecting
to the network

13. Effective Habit #8:
Identify potential problems before
they become major issues
• Be proactive, head off potential problems
• Putting out fires is not a solution
• Benefit from an IT systems management
solution
• Monitoring
• Alerts
• Remote Control

14. Effective Habit #9:
Work on your users’ machines without
interrupting them
• No one likes being interrupted
• Remote to machines in the
background, users unaware
maintenance is being done
• Make proactive visible,
reactive invisible
• Builds goodwill and confidence with
users

15. Effective Habit #10:
Prove your team’s worth with robust
reporting
• Translate IT Success into language C-Level
will understand
• Speak IT that translates to dollars and cents
• Uptime
• Processed Transactions
• Mobility
• Virus threats prevented
• Machines patched

16. The Kaseya Solution
• Comprehensive
– Automates all systems management tasks
– Expert RMM via Kaseya Live Connect & ITIL SD
– Integration friendly
– Scalable and flexible
• Uncomplicated
– Lightweight, 1 agent
– Cross platform
– Easy to install & use via a single web console
– Thousands of pre-built operations and processes
• Affordable
– On-premise or cloud

17. Unified Platform Management
Event Management Automation Business Intelligence
• Alerts / Notifications • Scheduling • Reporting
• System Events • Procedures • Dashboards
• Logs • API/Messaging • Interactive Data Views
IT Configuration Management Business Continuity
• Remote Management • Image Deployment • Image Backup • File & Folder Backup
• Software Deployment • Desktop Migration • Image Virtualization
• Power Management • Mobile Device Management
Asset Management Service Delivery
• Network Discover & AD • Virtual Machine Management • Service Desk/Ticketing • Policy Compliance
• Hardware/Software • Policy Management • Time Tracking
• Asset Management • Service Billing
Security Systems Monitoring
• AntiVirus • Patch Management • Systems Checks & Alerts • Agent-less Monitoring
• AntiMalware • Software Updates • Agent Monitoring • Log Monitoring
• Enterprise Monitoring

18. The Kaseya K2 Framework
18

19. About Kaseya
• Founded 2000
• Headquartered in Switzerland
• Privately held, no debt, no external
capital requirements
• 440+ employees, 30 offices, 20 Countries
• 10,000+ customers
• 5+ Million Devices Managed

20. Q&A + Resources
• Demo Kaseya
http://www.kaseya.com/forms/livedemo_signup.aspx
Try Kaseya Free
http://www.kaseya.com/forms/free-trial.aspx?prodcode=k2