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Gender
         and
                                   Katrina Pritchard
      Generations                  and
                                   Rebecca Whiting



Gendered Ageing at Work:           Department of
Beyond the ‘Double Jeopardy’       Organizational Psychology
                                   Birkbeck,
Gender, Work & Organization.       University of London
7th interdisciplinary conference
27th -29th June 2012

                                   Research funded by
                                   Richard Benjamin Trust
                                   (Early Career Award 1103)

http://ageatwork.wordpress.com
Our e-research approach
       Use a range of tools (e.g. Nexis, Google Alerts and Twilerts) to collect
        web-based data (blogs, twitter, news, websites) enabling us to follow
        various conversations and voices engaged in the broader discursive
        construction of age at work

       „Age at work‟ denotes an inclusive approach to examining subject
        positions in relation to both „age‟ (younger, older etc) and „work‟
        (employment, unemployment, underemployment etc)

       Data collection via daily „sweeps‟ over a five month period (9/11 to
        2/12), over 800 items of „composite data‟ downloaded.

       Enables us to „follow‟ both conversations and voices in unpacking
        the broader discursive construction of age at work

       Analytic approaches applied include CDA, narrative and visual
        methods

http://ageatwork.wordpress.com
Age at
                                   work


                                  media


                                 conversations




                                  voices




http://ageatwork.wordpress.com
conversations




     Thematic focus: unpacking particular themes within
      broader discussions of age at work

     The particular themes explored in this presentation
      are related to age, gender and aesthetic labour

     In what ways are age and gender (visually and/or
      discursively) entangled in media representations of
      (un)employment?
http://ageatwork.wordpress.com
Age and Gender
       Both  positioned within a diversity debate though
        different positioning to date (conceptually and
        legislatively)

       Going  beyond „double jeopardy‟: beyond focus
        on „the older woman‟

       Investigating the ways in which age and gender
        are variously co-constructed via a variety of
        web-based media



http://ageatwork.wordpress.com
Aesthetic labour
     Emotional  labour perspective on service work is
      “not incorrect just partial” Warhurst & Nickson
      (2007, p.103)

     Importance   of being “„good looking‟ or simply
      having the „right look‟” Warhurst & Nickson (2009,
      p. 386).

     Witz et al (2003). “The kinds of embodied
      dispositions that acquire an exchange value are
      not equally distributed socially but fractured by
      class, gender, age and racialised positions or
      locations” (p41)

http://ageatwork.wordpress.com
Analysing Visual Images
     Davison(2010):     Analysis of portraits
         Physical attributes, dress, physical artefacts, and
          interpersonal representations


     Rose   (2001):
         subject positions, absences, contradictions,
          similarities/differences with other images,
          persuasiveness, complexities


     Sample: Identified images within the data set,
      reviewed with focus on gender and age to
      produce a sample of 120, further iterations distilled
      15 images for detailed analysis, of which 5 are
      presented here
http://ageatwork.wordpress.com
Gen Y vs. Boomers: Workplace conflict heats up




                                                                              Generation
                                                                             betrayed by
                                                                                    bogus
                                                                            promises: our
                                                                           failing schools
                                                                         are „forcing UK
   Age                                                                   firms to choose
   discrimination         Record fall in employed over-65s                         foreign
   „rooted‟ in            shows businesses rushed to retire                       workers‟
   society,               workers
   Government
   finds



                                              Older workers
                                                 struggle to
                                             retain position
                                          in the workforce
                                    Copyright acknowledgements and details included in
http://ageatwork.wordpress.com                       following slides
Images removed pending copyright approval.




     The authors do not accept any responsibility for the content or security of
     external websites indicated below. The inclusion of a link to an external
     website should not be understood to be an endorsement of that website or
     the site's owners (or their products/services or any associated
     advertisements). Some of the content we link to is generated by members of
     the public (message boards and photo-sharing sites for example). The views
     expressed are those of the public and unless specifically stated are not those
     of the authors the research funding body or our employers. If you consider
     content to be in breach of the house rules as indicated on the website,
     please alert the moderators or site owners on the sites where the material
     appears.

   Downloaded from: http://minnesota.publicradio.org/display/web/2011/11/30/older-workers-workforce/
   Original date of download: 3/12/11 Screen shot captured: 6/6/12
   Picture credit: MPR Photo/ Annie Baxter (no copyright information available)



http://ageatwork.wordpress.com
Props

                                                                                                       Grouting trowel,
                                                                                                       glasses




                                                                                                             Pose

                                                                                                       At work, focus on
                                                                                                       the activity
                                                                                                       (grouting)

           Dress                                                        Appearance

    Large hoodie, old                                              No make-up or
    clothes , fit                                                  particular grooming
    expectations of
    manual labour
   Downloaded from: http://minnesota.publicradio.org/display/web/2011/11/30/older-workers-workforce/
   Original date of download: 3/12/11 Screen shot captured: 6/6/12
   Picture credit: MPR Photo/ Annie Baxter (no copyright information available)

http://ageatwork.wordpress.com
Images removed pending copyright approval.




     The authors do not accept any responsibility for the content or security of
     external websites indicated below. The inclusion of a link to an external
     website should not be understood to be an endorsement of that website or
     the site's owners (or their products/services or any associated
     advertisements). Some of the content we link to is generated by members of
     the public (message boards and photo-sharing sites for example). The views
     expressed are those of the public and unless specifically stated are not those
     of the authors the research funding body or our employers. If you consider
     content to be in breach of the house rules as indicated on the website,
     please alert the moderators or site owners on the sites where the material
     appears.

   Downloaded from:
   http://www.dailymail.co.uk/news/article-2063739/Failing-schools-forcing-UK-firms-choose-foreign-workers.html#ixzz1eRvOgrvM
   Original download: 22/11/11; screenshot: 6/6/12
   Picture credit: Copyright Craig Hibbert

http://ageatwork.wordpress.com
Props

                                                                                   Bar setting, name badge
                                                                                   waitress holding bottle opener


                                                                                                  Pose

                                                                                   Waitress but pose
                                                                                   is of customer




           Dress                                                          Appearance

    Casual, fitted though not                                        Smiling and engaging,
    Revealing                                                        natural make-up,
                                                                     Attractive, mirrors target customers
   Downloaded from:
   http://www.dailymail.co.uk/news/article-2063739/Failing-schools-forcing-UK-firms-choose-foreign-workers.html#ixzz1eRvOgrvM
   Original download: 22/11/11; screenshot: 6/6/12
   Picture credit: Copyright Craig Hibbert

http://ageatwork.wordpress.com
Images removed pending copyright approval.




     The authors do not accept any responsibility for the content or security of
     external websites indicated below. The inclusion of a link to an external
     website should not be understood to be an endorsement of that website or
     the site's owners (or their products/services or any associated
     advertisements). Some of the content we link to is generated by members of
     the public (message boards and photo-sharing sites for example). The views
     expressed are those of the public and unless specifically stated are not those
     of the authors the research funding body or our employers. If you consider
     content to be in breach of the house rules as indicated on the website,
     please alert the moderators or site owners on the sites where the material
     appears.

   Downloaded from:
   http://www.thefiscaltimes.com/Articles/2011/11/11/Gen-Y-vs-Boomers-Workplace-Conflict-Heats-Up.aspx#page1
   Original download: 22/11/11 ; screenshot: 6/6/12
   Picture credit: iStockphoto

http://ageatwork.wordpress.com
Props

                                                                                                               Dated office,
                                                                                                               Boxing gloves
                                                                                                               (red vs. blue)



                                                                                                                     Pose

                                                                                                                Mock „fight‟

                   Dress                                                                Appearance

    Older man traditional suit                                            Both open mouthed,
    (pen in pocket)                                                       trading punches,
    Younger woman red hair                                                Her eyes almost closed
    and suit (anger?)

   Downloaded from:
   http://www.thefiscaltimes.com/Articles/2011/11/11/Gen-Y-vs-Boomers-Workplace-Conflict-Heats-Up.aspx#page1
   Original download: 22/11/11 ; screenshot: 6/6/12
   Picture credit: iStockphoto

http://ageatwork.wordpress.com
Images removed pending copyright approval.




     The authors do not accept any responsibility for the content or security of
     external websites indicated below. The inclusion of a link to an external
     website should not be understood to be an endorsement of that website or
     the site's owners (or their products/services or any associated
     advertisements). Some of the content we link to is generated by members of
     the public (message boards and photo-sharing sites for example). The views
     expressed are those of the public and unless specifically stated are not those
     of the authors the research funding body or our employers. If you consider
     content to be in breach of the house rules as indicated on the website,
     please alert the moderators or site owners on the sites where the material
     appears.

   Downloaded from:
   http://www.telegraph.co.uk/news/politics/9010770/Age-discrimination-rooted-in-society-Government-finds.html
   Original download: 22/1/12 ; screenshot: 6/6/12
   Picture credit: Alamy

http://ageatwork.wordpress.com
Props

                                                                                                                 Modern office,
                                                                                                                 Plan, desk, seating




                                                                                                                       Pose

                                                                                                                 „pyramid‟, use of
                                                                                                                 hand position re
                                                                                                                 involvement and
                                                                                                                 authority
           Dress                                                         Appearance

    Formulaic business casual,                                      Women similar,
    Older man wears                                                 men dissimilar,
     trad‟l white shirt
   Downloaded from:
   http://www.telegraph.co.uk/news/politics/9010770/Age-discrimination-rooted-in-society-Government-finds.html
   Original download: 22/1/12 ; screenshot: 6/6/12
   Picture credit: Alamy

http://ageatwork.wordpress.com
Images removed pending copyright approval.




     The authors do not accept any responsibility for the content or security of
     external websites indicated below. The inclusion of a link to an external
     website should not be understood to be an endorsement of that website or
     the site's owners (or their products/services or any associated
     advertisements). Some of the content we link to is generated by members of
     the public (message boards and photo-sharing sites for example). The views
     expressed are those of the public and unless specifically stated are not those
     of the authors the research funding body or our employers. If you consider
     content to be in breach of the house rules as indicated on the website,
     please alert the moderators or site owners on the sites where the material
     appears.

   Downloaded from:
   http://www.telegraph.co.uk/finance/jobs/8821785/Record-fall-in-employed-over-65s-shows-businesses-rushed-to-retire-workers.html
   Original download: 16/10/11 ; screenshot: 6/6/12
   Picture credit: Alamy

http://ageatwork.wordpress.com
Props
                                                                                                                                     papers,
                                                                                                                                     glasses




                                                                                                                                      Pose

                                                                                                                            mirrored,
                                                                                                                            separate,
                                                                                                                            close

           Dress                                                          Appearance

    similar, beige,                                          similar in every respect,
    little gender coding                                     stereotyped

   Downloaded from:
   http://www.telegraph.co.uk/finance/jobs/8821785/Record-fall-in-employed-over-65s-shows-businesses-rushed-to-retire-workers.html
   Original download: 16/10/11 ; screenshot: 6/6/12
   Picture credit: Alamy

http://ageatwork.wordpress.com
Tentative conclusions
     Unpacking     the role of images in web-based media:
         layers of analysis re aesthetic labour in „stock‟ images
         Relationships between images and text (headline,
          stories, comments, etc)
     Unpacking     „entanglements‟ (work in progress)
         how age and gender are woven together within the
          images
         what „agential cuts‟ (Barad 2003) are made that lead
          us to „see‟ and „understand‟ representations of
          particular binary combinations (older man, younger
          women)
         Foregrounding and backgrounding of age/gender
          combinations within specific constructions of
          „employability‟
http://ageatwork.wordpress.com
References
       Pritchard, K and Whiting, R (2012) „Autopilot? A reflexive review of the
        piloting process in qualitative e-research‟ Qualitative Research in
        Organizations and Management (In Press)


       Barad, K. (2003) Posthumanist performativity: Toward an understanding
        of how matter comes to matter. Signs, 28 (3): 801-831
       Davison, J. (2010). [In]visible [in]tangibles: Visual portraits of the business
        élite. Accounting, Organizations and Society, 35(2), 165-183. Elsevier Ltd.
       Rose (2001) Visual Methodologies. London: Sage.
       Warhurst, C., & Nickson, D. (2007). A new labour aristocracy? Aesthetic
        labour and routine interactive service. Work, Employment & Society,
        21(4), 785-798.
       Warhurst, C., & Nickson, D. (2009). Who‟s Got the Look  Emotional ,
                                                                      ?
        Aesthetic and Sexualized Labour in Interactive Services, Gender, Work
        and Organization16(3): 385-404
       Witz, A., Warhurst, C., & Nickson, D. (2003). The Labour of Aesthetics and
        the Aesthetics of Organization. Organization, 10(1), 33-54.



http://ageatwork.wordpress.com
Age at Work
         Seminar
   Friday 21st September 2012
                 at                       Katrina Pritchard
 Birkbeck, University of London           and
                                          Rebecca Whiting
             Outline agenda:
                                          Dept of Organizational Psychology
11.00 – 13.00: Age at work: voices and
conversations from our data               This project aims to map the language of
13.00 – 14.00: Lunch                      age at work. Adopting a discursive
14.00 – 16.00: E-research:                framework, we are considering the
                                          construction of age discourses; looking at
methodological challenges and insights    particular conceptions (such as
from our project                          generations) and examining their inter-
                                          relationship.

The seminar is free but registration is
              required                    Research funded by
                                          Richard Benjamin Trust
To register or for more information,      (Early Career Award 1103)
please see our research blog at

http://ageatwork.wordpress.com

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Pritchard and whiting gwo presentation 22 jun12 blog version

  • 1. Gender and Katrina Pritchard Generations and Rebecca Whiting Gendered Ageing at Work: Department of Beyond the ‘Double Jeopardy’ Organizational Psychology Birkbeck, Gender, Work & Organization. University of London 7th interdisciplinary conference 27th -29th June 2012 Research funded by Richard Benjamin Trust (Early Career Award 1103) http://ageatwork.wordpress.com
  • 2. Our e-research approach  Use a range of tools (e.g. Nexis, Google Alerts and Twilerts) to collect web-based data (blogs, twitter, news, websites) enabling us to follow various conversations and voices engaged in the broader discursive construction of age at work  „Age at work‟ denotes an inclusive approach to examining subject positions in relation to both „age‟ (younger, older etc) and „work‟ (employment, unemployment, underemployment etc)  Data collection via daily „sweeps‟ over a five month period (9/11 to 2/12), over 800 items of „composite data‟ downloaded.  Enables us to „follow‟ both conversations and voices in unpacking the broader discursive construction of age at work  Analytic approaches applied include CDA, narrative and visual methods http://ageatwork.wordpress.com
  • 3. Age at work media conversations voices http://ageatwork.wordpress.com
  • 4. conversations  Thematic focus: unpacking particular themes within broader discussions of age at work  The particular themes explored in this presentation are related to age, gender and aesthetic labour  In what ways are age and gender (visually and/or discursively) entangled in media representations of (un)employment? http://ageatwork.wordpress.com
  • 5. Age and Gender  Both positioned within a diversity debate though different positioning to date (conceptually and legislatively)  Going beyond „double jeopardy‟: beyond focus on „the older woman‟  Investigating the ways in which age and gender are variously co-constructed via a variety of web-based media http://ageatwork.wordpress.com
  • 6. Aesthetic labour  Emotional labour perspective on service work is “not incorrect just partial” Warhurst & Nickson (2007, p.103)  Importance of being “„good looking‟ or simply having the „right look‟” Warhurst & Nickson (2009, p. 386).  Witz et al (2003). “The kinds of embodied dispositions that acquire an exchange value are not equally distributed socially but fractured by class, gender, age and racialised positions or locations” (p41) http://ageatwork.wordpress.com
  • 7. Analysing Visual Images  Davison(2010): Analysis of portraits  Physical attributes, dress, physical artefacts, and interpersonal representations  Rose (2001):  subject positions, absences, contradictions, similarities/differences with other images, persuasiveness, complexities  Sample: Identified images within the data set, reviewed with focus on gender and age to produce a sample of 120, further iterations distilled 15 images for detailed analysis, of which 5 are presented here http://ageatwork.wordpress.com
  • 8. Gen Y vs. Boomers: Workplace conflict heats up Generation betrayed by bogus promises: our failing schools are „forcing UK Age firms to choose discrimination Record fall in employed over-65s foreign „rooted‟ in shows businesses rushed to retire workers‟ society, workers Government finds Older workers struggle to retain position in the workforce Copyright acknowledgements and details included in http://ageatwork.wordpress.com following slides
  • 9. Images removed pending copyright approval. The authors do not accept any responsibility for the content or security of external websites indicated below. The inclusion of a link to an external website should not be understood to be an endorsement of that website or the site's owners (or their products/services or any associated advertisements). Some of the content we link to is generated by members of the public (message boards and photo-sharing sites for example). The views expressed are those of the public and unless specifically stated are not those of the authors the research funding body or our employers. If you consider content to be in breach of the house rules as indicated on the website, please alert the moderators or site owners on the sites where the material appears. Downloaded from: http://minnesota.publicradio.org/display/web/2011/11/30/older-workers-workforce/ Original date of download: 3/12/11 Screen shot captured: 6/6/12 Picture credit: MPR Photo/ Annie Baxter (no copyright information available) http://ageatwork.wordpress.com
  • 10. Props Grouting trowel, glasses Pose At work, focus on the activity (grouting) Dress Appearance Large hoodie, old No make-up or clothes , fit particular grooming expectations of manual labour Downloaded from: http://minnesota.publicradio.org/display/web/2011/11/30/older-workers-workforce/ Original date of download: 3/12/11 Screen shot captured: 6/6/12 Picture credit: MPR Photo/ Annie Baxter (no copyright information available) http://ageatwork.wordpress.com
  • 11. Images removed pending copyright approval. The authors do not accept any responsibility for the content or security of external websites indicated below. The inclusion of a link to an external website should not be understood to be an endorsement of that website or the site's owners (or their products/services or any associated advertisements). Some of the content we link to is generated by members of the public (message boards and photo-sharing sites for example). The views expressed are those of the public and unless specifically stated are not those of the authors the research funding body or our employers. If you consider content to be in breach of the house rules as indicated on the website, please alert the moderators or site owners on the sites where the material appears. Downloaded from: http://www.dailymail.co.uk/news/article-2063739/Failing-schools-forcing-UK-firms-choose-foreign-workers.html#ixzz1eRvOgrvM Original download: 22/11/11; screenshot: 6/6/12 Picture credit: Copyright Craig Hibbert http://ageatwork.wordpress.com
  • 12. Props Bar setting, name badge waitress holding bottle opener Pose Waitress but pose is of customer Dress Appearance Casual, fitted though not Smiling and engaging, Revealing natural make-up, Attractive, mirrors target customers Downloaded from: http://www.dailymail.co.uk/news/article-2063739/Failing-schools-forcing-UK-firms-choose-foreign-workers.html#ixzz1eRvOgrvM Original download: 22/11/11; screenshot: 6/6/12 Picture credit: Copyright Craig Hibbert http://ageatwork.wordpress.com
  • 13. Images removed pending copyright approval. The authors do not accept any responsibility for the content or security of external websites indicated below. The inclusion of a link to an external website should not be understood to be an endorsement of that website or the site's owners (or their products/services or any associated advertisements). Some of the content we link to is generated by members of the public (message boards and photo-sharing sites for example). The views expressed are those of the public and unless specifically stated are not those of the authors the research funding body or our employers. If you consider content to be in breach of the house rules as indicated on the website, please alert the moderators or site owners on the sites where the material appears. Downloaded from: http://www.thefiscaltimes.com/Articles/2011/11/11/Gen-Y-vs-Boomers-Workplace-Conflict-Heats-Up.aspx#page1 Original download: 22/11/11 ; screenshot: 6/6/12 Picture credit: iStockphoto http://ageatwork.wordpress.com
  • 14. Props Dated office, Boxing gloves (red vs. blue) Pose Mock „fight‟ Dress Appearance Older man traditional suit Both open mouthed, (pen in pocket) trading punches, Younger woman red hair Her eyes almost closed and suit (anger?) Downloaded from: http://www.thefiscaltimes.com/Articles/2011/11/11/Gen-Y-vs-Boomers-Workplace-Conflict-Heats-Up.aspx#page1 Original download: 22/11/11 ; screenshot: 6/6/12 Picture credit: iStockphoto http://ageatwork.wordpress.com
  • 15. Images removed pending copyright approval. The authors do not accept any responsibility for the content or security of external websites indicated below. The inclusion of a link to an external website should not be understood to be an endorsement of that website or the site's owners (or their products/services or any associated advertisements). Some of the content we link to is generated by members of the public (message boards and photo-sharing sites for example). The views expressed are those of the public and unless specifically stated are not those of the authors the research funding body or our employers. If you consider content to be in breach of the house rules as indicated on the website, please alert the moderators or site owners on the sites where the material appears. Downloaded from: http://www.telegraph.co.uk/news/politics/9010770/Age-discrimination-rooted-in-society-Government-finds.html Original download: 22/1/12 ; screenshot: 6/6/12 Picture credit: Alamy http://ageatwork.wordpress.com
  • 16. Props Modern office, Plan, desk, seating Pose „pyramid‟, use of hand position re involvement and authority Dress Appearance Formulaic business casual, Women similar, Older man wears men dissimilar, trad‟l white shirt Downloaded from: http://www.telegraph.co.uk/news/politics/9010770/Age-discrimination-rooted-in-society-Government-finds.html Original download: 22/1/12 ; screenshot: 6/6/12 Picture credit: Alamy http://ageatwork.wordpress.com
  • 17. Images removed pending copyright approval. The authors do not accept any responsibility for the content or security of external websites indicated below. The inclusion of a link to an external website should not be understood to be an endorsement of that website or the site's owners (or their products/services or any associated advertisements). Some of the content we link to is generated by members of the public (message boards and photo-sharing sites for example). The views expressed are those of the public and unless specifically stated are not those of the authors the research funding body or our employers. If you consider content to be in breach of the house rules as indicated on the website, please alert the moderators or site owners on the sites where the material appears. Downloaded from: http://www.telegraph.co.uk/finance/jobs/8821785/Record-fall-in-employed-over-65s-shows-businesses-rushed-to-retire-workers.html Original download: 16/10/11 ; screenshot: 6/6/12 Picture credit: Alamy http://ageatwork.wordpress.com
  • 18. Props papers, glasses Pose mirrored, separate, close Dress Appearance similar, beige, similar in every respect, little gender coding stereotyped Downloaded from: http://www.telegraph.co.uk/finance/jobs/8821785/Record-fall-in-employed-over-65s-shows-businesses-rushed-to-retire-workers.html Original download: 16/10/11 ; screenshot: 6/6/12 Picture credit: Alamy http://ageatwork.wordpress.com
  • 19. Tentative conclusions  Unpacking the role of images in web-based media:  layers of analysis re aesthetic labour in „stock‟ images  Relationships between images and text (headline, stories, comments, etc)  Unpacking „entanglements‟ (work in progress)  how age and gender are woven together within the images  what „agential cuts‟ (Barad 2003) are made that lead us to „see‟ and „understand‟ representations of particular binary combinations (older man, younger women)  Foregrounding and backgrounding of age/gender combinations within specific constructions of „employability‟ http://ageatwork.wordpress.com
  • 20. References  Pritchard, K and Whiting, R (2012) „Autopilot? A reflexive review of the piloting process in qualitative e-research‟ Qualitative Research in Organizations and Management (In Press)  Barad, K. (2003) Posthumanist performativity: Toward an understanding of how matter comes to matter. Signs, 28 (3): 801-831  Davison, J. (2010). [In]visible [in]tangibles: Visual portraits of the business élite. Accounting, Organizations and Society, 35(2), 165-183. Elsevier Ltd.  Rose (2001) Visual Methodologies. London: Sage.  Warhurst, C., & Nickson, D. (2007). A new labour aristocracy? Aesthetic labour and routine interactive service. Work, Employment & Society, 21(4), 785-798.  Warhurst, C., & Nickson, D. (2009). Who‟s Got the Look  Emotional , ? Aesthetic and Sexualized Labour in Interactive Services, Gender, Work and Organization16(3): 385-404  Witz, A., Warhurst, C., & Nickson, D. (2003). The Labour of Aesthetics and the Aesthetics of Organization. Organization, 10(1), 33-54. http://ageatwork.wordpress.com
  • 21. Age at Work Seminar Friday 21st September 2012 at Katrina Pritchard Birkbeck, University of London and Rebecca Whiting Outline agenda: Dept of Organizational Psychology 11.00 – 13.00: Age at work: voices and conversations from our data This project aims to map the language of 13.00 – 14.00: Lunch age at work. Adopting a discursive 14.00 – 16.00: E-research: framework, we are considering the construction of age discourses; looking at methodological challenges and insights particular conceptions (such as from our project generations) and examining their inter- relationship. The seminar is free but registration is required Research funded by Richard Benjamin Trust To register or for more information, (Early Career Award 1103) please see our research blog at http://ageatwork.wordpress.com