Integrating Quality First and Good to Great into the Corporate Operational Plan

1. The Leadership Map From Quality First, Through Good to Great, To Achieve Phoebe’s Key Strategic Initiatives Charting the Course

3. Extinction is not an option!

20. Inputs and Outputs of Greatness Achieves lasting endurance --Clock building --Preserve the Core, Stimulate Progress Stage 4 Greatness That Lasts Achieves unadulterated excellence --Culture of Discipline --Flywheel Stage 3 Disciplined Action Makes a Distinctive Impact --Confront the brutal facts --Hedgehog Stage 2 Disciplined Thought Delivers superior performance --Level 5 leaders --First who, then what Stage 1 Disciplined People Outputs of Greatness A Great Organization We build the foundation of… Inputs of Greatness By applying G2G frame…

21. Our Leadership Foundation for the Future *5 KSA’s *Quality Outcomes *Great Customer Service Quality First Good to Great Ethics Integrity Hedgehog

22. Quality First Philosophy + Good To Great Leadership Equals… Area Office on Aging Ombudsman program Future expansion Campus Repositioning Strategic Advisory Councils Risk Management Workplace Safety Occ. Health & Safety Better Jobs/Better Care project End Of Life Care Home/Community Based Services Facility reinvestment projects 10. Public Trust & Consumer Confidence Tiered care ALF Internships CPE Scholarships Wellness Programs Spiritual Wholeness Community education Volunteer programs HS & College student affiliations Competitive pricing Materials mgt programs Marketing Turnover mgt. Advocacy Volunteer Support Phoebe Institute Legislative relations PANPHA-AAHSA Professional Org. 9. Research based education QIP Regulatory Changes Survey & Enforcement Process Recruit/Retain Benefits Admin. Tuition Reimb. EE Recognition 8. Consumer Participation Intergenerational programs Family Councils Resident Councils Case Mix Census Rehab programs 2. Governance & Social Accountability Corporate Compliance Media relations Branding campaign 5. CQI programs IT Systems Refining Continuum QI Awards Front line supervisor training Employee Satisfaction Survey Goal oriented evals 7. Consumer-friendly information Person centered care Eden concept Culture Change Customer Satisfaction Resident rights Website design 10. Public Trust & Consumer Confidence Stewardship of org. resources Cost controls Investment Endowed funds Audit policies 1. Commitment Community Engagement Code of Ethics Mission & Values Fundraising practices Board Development 3. Leading Edge Care/Services Centers of Excellence Alzheimer's Care Rehab svcs. Project teams OIM process Alliance with CURA & ARAMARK partners 6. HR/ Leadership Development Workplace culture Labor-Mgt process Team development Ethical culture Performance Goals & Objectives program Customer Focus Financial Performance Institutional Advancement Operational Improvement Leadership/ Staff Develop.

28. Extinction is not an option!

29. The Phoebe Legacy is in our hands!