1. KENNETH E. WOODS, JR.
8102 Sheldon Road Apt #714
Tampa, Florida 33615
(813) 480-9137 kewoodsj3@yahoo.com
OBJECTIVE
Join a diverse team of sales personnel where I can develop the skills to become a productive member
of your team. I aspire to be a positive image for your company while delivering exceptional customer
service to your clients. I believe that my enthusiasm to learn and hard work ethic will be beneficial to
your place of business.
EDUCATION
Bachelor of Business Administration in Marketing Graduation Date: Fall 2013
Troy University, Troy, Alabama
LEADERSHIP AND EXTRACURRICULAR ACTIVITIES
 Men’s 101 Elite
 Mentorship program
o I helped my mentee identify career goals and provided networking
opportunities to fulfill those goals.
o Exposure to diverse thoughts, personalities, styles, and cultures helped
me maintain unique social skills.
 Phi Beta Sigma Fraternity Inc.
 President 2012-2013
o I organized and conducted meetings on a weekly basis. I also hosted
social and charitable events in the name of the fraternity in addition to
other organizations we partnered with.
o Participated as a delegate and traveled to state and regional meetings
every year.
o Organized workshops to educate the student body on the importance of
dressing for success, being strong leaders, and maintaining strong
academic credentials.
 Vice President 2013-2014
o Mentored and advised the President of the organization. I was
responsible for bringing new members into the organization and
scheduling weekly study hall and community service initiatives.
COMMUNITY SERVICE
 Boys and Girls Club Volunteer
o During my organization’s philanthropy week, I read to the children and tutored them in
math and science subjects.
 Evergreen Middle School
o Participated in a stepshow that helped raise $10,000 for the school’s band fundraiser.
o Recognized as the only fraternity from Troy University to participate in the event.

2. SKILLS
Team Leader, Personnel Management, Trainer/Mentor, Social Media Marketing, Microsoft
Office, Database Management & Entry, Data Analysis, Project Management, Time Management,
Deadline-Driven, Hospitality, Inventory, Billing, Multitasking, Punctuality
WORK EXPERIENCE
New York Life Tampa, FL January 2015-April 2015
Customer Service Representative
o Assisted customers and provided superior customer service to address their needs
o Processed bank and credit card payments over the phone while complying with
verification procedures.
o Received recognition for perfect attendance and achieving daily metrics
o Provided information on company products and upsold products to customers
o Worked in a high energy call center environment
o Trained to multitask company software using two screens while making notes in
company legacy systems.
o Consulted and coached customers on the best products suitable for their needs and
situation in their lives
Publix Lithia, FL September 2014-September 2014
Stocking Associate
o I performed inventory counts on grocery products and arranged them on thier respective
aisles.
o I also unloaded company and vendor trucks while being accountable for stocking my
respective work area.
o Maintained a friendly demeanor with customers and other associates while creating a
positive image for the company.
Ultimate Medical Academy Tampa, FL February 2014-June 2014
Career Services Advisor
o I build relationships with graduates and find them opportunities by cold calling
o I worked in an inbound phone-intensive call center environment.
o Used student databases and proficient in Microsoft Office to maintain student resumes
o Responsible for organizing and maintaining information unique to the graduate for
accurate records
o Worked in a sales environment and achieved daily individual metrics
Moe’s Grill Troy, AL August 2013-December 2013
Food Service Worker
o Maintained high standards of service quality and cleanliness.
o Advocated a harmonious working relationship with others, management team, and
crew.
o Ensured all sanitation and safety policies were met.

3. Trojan Dining Hall Troy, AL August 2009-July 2013
Food Service Worker
o Provided quality service to students while maintaining a friendly, inviting attitude.
o Recorded and maintained documentation for product temperatures and food portions.
o Maintained a clean and orderly workplace.