This document discusses principles of effective communication. It covers cultural differences in communication, adapting your voice and word choice for different audiences, using technology like PowerPoint for presentations, methods of communicating with deaf people like sign language, using positive language, actively engaging with audiences through nodding, barriers to communication like noise, and appropriate ways to start written communications like a letter. It asks multiple choice questions about these topics to test the reader's understanding.
4. Cultural differences
• Cultural differences affect communication in a variety of ways.
• For example, in one country it is accustom to stand in meetings whereas in another
country it is rude to stand and you must sit down formally in meetings
• Another example could be different words and signs are acceptable in different
countries. They may be misunderstood so you may choose to use different words or
gestures from the ones you usually use
5. Adapting voice and words
• You may have to adapt your voice and words to communicate
successfully. For example, if you tend to talk fast you may need to
slow down when you speak or try to speak more clearly.
• You may also need to change the words you use when speaking. For
example, if the person is from another country they may not
understand what you are or saying or what the words you are using
mean.
6. Question 2
• Which of these can change words into another language ?
Translator
Dictionary
7. Engaging Audience
• You may have to change your intonation or use of technology
to engage successfully with your audience. For example, you
may need to change the tone of your voice if you are talking
to a large audience.
• You may also need to use technology when addressing a
audience. For example, you could use a PowerPoint
presentation when your talking to a audience.
8. Question 3
What tone of voice would you use in a presentation ?
Loud and Clear
Quiet and Unclear
10. Methods
• There are a number of methods to be used for interpersonal
communication. For example, you could use sign language if
you are trying to communicate with someone who is deaf.
• Another example is lip reading. This could also be used to
communicate with someone who is deaf.
12. Techniques and Cues
• There are many techniques and cues that can be used for
interpersonal communication. For example, positive language
can be used in communication.
• Another example could be negative language. This can also be
used in interpersonal communication.
•
13. Question 5
• Which of these is positive language for greeting someone ?
Hello, how are you ?
What do you want !
14. Active Engagement
• There are many different ways of actively engaging with your
audience. For example, you could nod when someone is
communicating with you.
• Another example could be to summarise what you have
discussed at the end of your discussion to make sure the
person you have spoke to understands fully what you have
said.
15. Question 6
• Which of these mean that someone agrees and understands
you ?
Nodding
Shaking Head
16. Barriers
• There are many barriers to interpersonal commutation. For
example, background noise could be a potential barrier. If
there is noise in the background, you may not be able to hear
the person you are communicating with.
• Another example could be a lack of concentration. If you are
not concentrating when talking to someone you may not be
able to recall what they have said.
17. Question 7
• What type of environment is best for a good discussion ?
Loud and chaotic
Quiet and peaceful
19. Emoticons
• There are many types of emoticons and key messages when
communicating with one person. For example, you could send
a email to a co-worker.
• Another example could be to write a co- worker a letter.
20. Question 8
• Which of these is a good way to start a letter ?
Dear Sir/Madam
Oi you !
