Engineering and Quality Offsite - Summer 2013

1. 2013 Summer Offsite
Engineering, Quality, &
Milton Georgia

2. DELTA AIR LINES, INC.08/16/13EQ& Offsite2
Norms for Today
1. Ok to take calls as the operation needs you
2. We will have breaks but feel free to get up as needed for bathroom
food and drink refills
3. Stand and move around as needed
4. For the most part, disconnect from your daily duties and focus on
listening, collaborating, engaging with each other
5. Honest and Open Discussions
6. Courteous to each other

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Today’s Objectives
Today is about Leadership
1. Learn each others views and ideas
2. Discuss what is expected of us:
• What do our Leaders Expect of Us
• What does our Staff Expect of Us
• What do our Key Customers Expect of Us
1. Make a few decisions:
• Initiative/Focus Areas (Leaders)
• Survey Action Plan (Staff)
• End State Plan/Capacity Model (Customers)

4. DELTA AIR LINES, INC.08/16/13TITLE OF PRESENTATION4
Our Leaders
“The only real sustainable
advantage in business is
creativity. Anything else,
over time, can be replicated.”
“Keep up that intellectual
curiosity”
“Be curious about the data”

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Theme for Today
“Cutting through Complexity”

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KPMG Model
The new brand is the result of extensive research into
what our clients expect of KPMG in the years to come.
Clients told us they value the KPMG network for the
quality of our people, our ability to deliver practicalquality of our people, our ability to deliver practical
solutions that add value to their businesses and oursolutions that add value to their businesses and our
ability to build long-lasting, trusted relationshipsability to build long-lasting, trusted relationships.. They
also believe we should build on our strengths and align
what we plan, say and do to make a difference.

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KPMG Model
Balancing
The Efficient and The Effective
The Transactional and The Tranformational
The Incremental Change and The Disruption
Risk and Reward
Key Enablers
Technology
People

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9. DELTA AIR LINES, INC.
Engineering and Quality Value Exercise
What value do we bring to
Delta?
08/16/13EQ& Offsite9

10. DELTA AIR LINES, INC.
SWOT Exercise
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