10. パ ートナ 支援 サービ ス
Zabbix SIA 社は、 営業支援の 一環として パー トナ制度を設け ており 、 それぞれ Resellers、
Certified Partner、Premium Partner とレベルを 設け、パートナ 年会費を徴収 している。 パ
ートナ企業に対 しては営業・ マーケティ ング サポートおよび 技術支援サー ビスを提供 し
ている。
表 付-2 パー トナ支援サ ービス
Reseller Certified Premium
Partner Partner
Core Benefits
Resell ZABBIX support and services Yes Yes Yes
Discounts on services provided by ZABBIX Yes Yes Yes
Discounts on ZABBIX support prices for 20%
re-sale
Free customer support Yes Yes
Discounts on services provided by ZABBIX 5% 20%
(for internal use and not for resale)
Authorization to deliver customer Yes Yes
support backed by ZABBIX
Technical problem resolution support Yes Yes
Authorization to deliver ZABBIX training Yes
products
Sales and Marketing Support
ZABBIX Newsletter Yes Yes Yes
Co-marketing opportunities Yes Yes Yes
Marketing collaterals Yes Yes Yes
First notification for participation to Yes Yes
ZABBIX events
Partner logo and brief company information Yes Yes Yes
on ZABBIX homepage
Authorization to use ZABBIX logo Yes Yes Yes
Product Support
Early product and roadmap plan notification Yes Yes
Product and roadmap plans discussion Yes Yes
Problem Resolution Support
Problem resolution and consultancy cases 30 Unlimited
(including bug fixes)
Resolution of development/non-production Unlimited
issues
Contact type Email Email, Phone, Email, Phone,
Support Support
System System
Contact time 8x5 (M-F) 8x5 (M-F) 24x7
Regular response time No 8 hours 4 hours
guarantees
Response time in emergency cases No 8 hours 90 min
guarantees
Requirements
ZABBIX Certified Specialist 1+ 2+
Dedicated ZABBIX support line Yes Yes
ZABBIX Partnership Agreement Yes Yes Yes
ZABBIX Partner Program Fees €499 €4950 €14850
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