Teleworking & Virtual Teams - The Future of Work presentation for National Teleworking Week at QUT, Brisbane, Australia

2. “A particular challenge for virtual teams
and teleworkers is they often have no
face to face contact, which makes it
tough to build trust.”
(Farrazzi, Harvard Business Review, October 2012)

3. Swift Trust

4. Swift Trust
a
willingness to suspend doubt about whether
others who are "strangers" can be counted
on in order to get to work on the group's
task...

(Meyerson, Weick and Kramer, 1996)

5. “It is possible to build (trust) without face
to face communication, but it must be
premeditated, consciously promoted
and can only be achieved with
dedicated work.”
(Murphy and Rodriquez-Manzaneres, Memorial University Canada, 2012)

6. Key Success Factors



Get the team together if possible – early
and regularly
Ensure clearly articulated goals, objectives,
timelines, plans – at team and individual
levels
Provide new team members with a solid
induction

7. More Key Success Factors
 Develop
shared values and ground rules
 Empower employees and manage by
outcomes
 Develop communication protocols
 Start virtual meetings with social
communication

8. More Key Success Factors
 Replicate
water cooler conversations
 Virtual coffee catch ups
 Create rituals, symbols and avatars
 Develop your virtual leaders
 Clearly articulate needs and expectations

9. “Trust is fragile – we need to be
explicit in our needs,
expectations and promises.”
(Hall, Entente Foundation, 2010)

10. Further Information
For whitepapers and more information
www.odconsulting.com.au