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Crm final ppt
- 11. PRESENT OF CRM
∫ PROMOTION CAMPAIGN
∫ FEEDBACK SERVICES
∫ UPGRADE SERVICES
∫ BRAND
∫ EVENTS
- 16. 4. RIGHT TO BE HEARD
5. RIGHT TO SEEK REDRESSAL
6. RIGHT TO CONSUMER EDUCATION
- 23. IMPORTANCE OF CRM
☺ FORSEE CUSTOMER NEEDS
☺ DETAILS OF A CUSTOMER
☺ GROUPING CUSTOMERS
☺ ACQUIRING NEW CUSTOMERS
☺ COST EFFECTIVE
☺ HANDY DETAILS
☺ CUSTOMER SATISFACTION
☺ CUSTOMER LOYALTY
- 28. CRM IN INDIA
A. INTRODUCTION
B. LITERATURE REVIEW
C. TECHNOLOGY SELECTION
D. EMPLOYEE EMPOWERMENT
E. CUSTOMER KNOWLEDGE STRATEGY