1. Monitor
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
Sligro Food Group
ensure their online orders
Boehringer Ingelheim
centralize their monitoring
International Card Services
control their critical processes
Tango/04,
emerging leader in
real-time banking security

2. Letter from the CEO
Welcome to the future
Real-time is not easy, but it is our passion
We are investing heavily to be the number 1 global software vendor for real-time monitoring solutions.
It is clear that corporations all around the world need to be on top of anything that can impact them so they
have a chance to react. Be it a security threat, a policy violation, an external event, a degraded service level,
an operational problem in a critical web application.
We are here to help.
Companies worldwide are turning to us to deploy solutions that work.
It saddens us to see millions and millions of dollars being wasted on arcane, complex
“Unfortunately,
monitoring frameworks that promise you the moon and never achieve even a fraction
many companies
of their promises. In particular when we offer an astonishing rate of project success,
waste millions of
both in time and in customer satisfaction; a perfect 100% for 3 years running.
dollars on highly
So it is no surprise we are perfecting ways to allow the IT department to complicated and
communicate better with the business: Our new solutions offer unmatched outdated solutions
applications' modeling and real-time impact analysis capabilities, powerful that make
dashboard and scoreboard technology, Security Compliance reports, unique real-
promises they
time data protection tools, and more.
cannot deliver”
Real-time makes the difference between success and failure.
Real-time is the future, but it is available here, today, and we are proud to deliver it to you.
Welcome to the future.
Raúl Cristián Aguirre
President and CEO
2

3. Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
Table of contents
4 Boehringer Ingelheim centralize their monitoring
Tango/04 centralizes the monitoring of their business processes, infrastructure and IT security in a
functional, quick and visual manner thanks to a single console.
7 The standard for real-time security
Banks around the world adopt VISUAL Security Suite as real-time protection standard.
8 International Card Services control their critical processes
ICS monitors their business processes to show their internal clients, in real time, the status of their
critical processes.
10 Latest news
New Tango/04 Transaction Agent Monitors User Experience and Simplifies Service Level Management.
New HP-UX Agents Complete Tango/04’s UNIX Monitoring Capabilities.
Moores Rowland Consulting to distribute Tango/04 Solutions in India.
12 Sligro Food Group ensure their online orders with Tango/04
One of the main European supermarkets chooses Tango/04 to monitor their infrastructure and
ensure their online orders are processed 24/7.
14 Tango/04, close to you
15 About Tango/04
3

4. Boehringer
Ingelheim
centralize their
monitoring
Visual Message Center centralizes the monitoring of
their business processes, their infrastructure and IT
security in a functional, quick and visual manner thanks
to a unique console.

5. Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
Committed to offer value through scientific and The main inconvenience in this process was that
technical innovations, Boehringer Ingelheim, one of when it failed, problems fell on the Information
the world's leading pharmaceutical laboratories, Systems Department. Sales data, crucial to any
has been producing medicines for more than 100 company, is the first thing the people at Boehringer
years, employing more than 30,000 people check when they arrive at work in the morning. Sales
worldwide and 400 in Argentina.
representatives have a quota to achieve; therefore
The Information Systems department of the this figure is critical, especially near the end of the
Argentina branch leads the South American month. VISUAL Message Center monitors this
Regional Operative Unit, a region comprising nightly process and informs the Information Systems
Venezuela, Ecuador, Chile, Colombia, Perú, Uruguay Department if any of the steps are not completed.
and Paraguay. They all rely on the continuous
o p e rat i o n s o f B o e h r i n ge r A rge nt i n a ' s I T Monitoring this business process saves Boehringer´s
infrastructure. Information Systems Department time and
prevents them from receiving complaints
The headache and the right painkiller from users, while data availability is
The Information Systems Department was lacking under control at all times. And, above
an event monitoring tool. Due to its big all, “everytime the process failed,
infrastructure and diverse platforms, “the company the image of the Information “Besides
first developed its own tools in-house, but this did Systems Department offering a better
not provide the right solution,” explains Marcelo d ete r i o r a te d . T h i s h e l ps price, we found it
Grasso, IT Security and Infrastructure Manager at functional and easy
improve it,” explains Grasso.
Boehringer Ingelheim. to use.
Multiple control: “VISUAL It is very visual,
In order to find a real solution to its needs, easy to manage and
Message does it for us”
Boehringer chose Tango/04's VISUALMessage maintain”
Center. “Not only did it offer a better value, but we Besides monitoring the main
also found it functional and easy to use. It is very business process, with VISUAL
visual, easy to manage and maintain” says Grasso. Message Center, Boehringer is also able
The deciding factors in selecting this tool were the to control its infrastructure and multi-
capability to centralize monitoring in a single platform applications:
console, the scalability of the solution, and the real- ?and Communications
Networks
time alerts that constantly inform about what is iSeries Servers
?
going on in the company. SQL Servers
?
Oracle Servers
?
Controlling Critical Processes While Improving
Your Image Multiple Control: Windows Servers
?
The main benefit Marcelo Grasso finds in monitoring
The main business process being monitored by
these processes is that they are completing tasks that
Boehringer is the submission of sales information.
were impossible to do before, due to time constraints
This is a daily procedure, executed at night, which
on the members of the Information Systems
updates the sales and generates reports that are
available company-wide. Department.
This is vital information that is consulted by sales, Boehringer's Information Systems Department was
finance, and information systems managers, as well able to increase its daily productivity, by saving time
as sales representatives, and the entire company. using a single centralized console.
5

6. “We use
VISUAL Message Center
to monitor each of our servers
in detail, which used to be
impossible due to time constraints.
Now the software does it for us”
an answer – with VISUAL
“Not having a detailed X-ray of
Message Center Last year, that
our system used to be very
was a weakness in our audit. Today,
problematic for us. Now, we control what
we can show what we have implemented
is going on better, and we can act accordingly” says
with Tango/04”.
Grasso.
In Summary: A Happy Ending
It's Better to be Safe Using Real-TimeAlerts,
Than Sorry “We chose VISUAL Message Center because we
found it was a very visual, very user-friendly tool,
This type of prevention regarding user problems
with a cost-benefit ratio that made it very convenient
has become essential to Boehringer's Information
for us”, says Grasso.
Systems Department. “This tool has provided a lot
of benefits” he says. All this was completed in a short period of time and
delivered on schedule. In a few weeks, Boehringer
got a complete monitoring tool that met and
Branch Connection Status exceeded its demands.
“This solution has endless capabilities. I see a great
future in it. I recommend Tango/04`s VISUAL Message
Center to companies who want to implement a
monitoring solution”, concludes Grasso.
120
100
80
We can configure it to receive real-time alerts 60
whenever an event occurs, via e-mail, Blackberry,
and SMS messages to a cell phone. 40
20
+ IT Security
Marcelo Grasso is also responsible for Boehringer's
Summary
IT Security, and that is why he was more than happy
when they found a tool that could monitor
business processes, applications and Percentage of Availability
Available 99,58%
infrastructure, as well as the IT security area. “All
Non available 0,42%
the security monitoring that we did not have
before, is now being done automatically, and
generates weekly reports”. Total Changes 245
Succes 77 31,43%
Security monitoring is also used to meet corporate
Minor 109 44,49%
and Qaaudits (controlling the quality of the user
Warning 53 21,63%
area by auditing the systems area). Monitoring is
Critical 6 2,45%
one of the requirements of the audit. “If someone
Unknow 0 0,00%
asks how do we monitor our servers, we now have
6

7. Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
More and more banks worldwide choose
Tango/04 Visual Security Suite as a solution
for real time security monitoring
Around the world, many financial institutions such as Galicia Bank, the Italian Stock Exchange, BBVA, San Paolo Bank, the
Industrial Bank, Red Link, Itau Bank, Patagonia Bank are finding that that nothing compares to the level of protection
provided by Tango/04. Banks are choosing Tango/04´s solutions for various reasons that differentiate them from their
competitors, including:
?
Ease of use ?Low risk implementation (quick implementation,
? references in the banking sector
Experience and guaranteed success)
?console with real time alerts (Smart
Centralized Besides, the integrated nature of Tango/04
Console) solutions means that the same solution
c a n b e u s e d f o r s e c u r i t y,
? Internal and External Audits
Helps with
compliance, as well as covering banking regulations
infrastructure monitoring, and “Galicia Bank,
BSM (Business Service the Italian Stock
?
Unique record-level, real time protection for
Monitoring, which includes the Exchange, BBVA,
databases (Data Monitor)
protection of business services San Paolo Bank,
? interpret and change the format of
Ability to read, and processes by controlling the Industrial Bank,
any text log, regardless of their complexity, in real quality of service and important Red Link, Itau
time, including SWIFT and custom applications logs business indicators in real time). Bank, Patagonia
?
Ability to monitor with or without agents (agentless) As the Chief Information Bank Are some of
Security Officer of Patagonia our most recent
?
Prevents Security Departments from going through
Bank puts it “Tango/04 helped clients”
endless list of events manually, which saves them
improving the quality of service of
time and avoids problems
our bank”. So Tango/04 is already
?
Complete reports which cover various controls
positioning itself as the emerging leader
requested by banking institutions
for security in financial institutions in many
? the impact of security events on the
Ability to show regions. In some territories it is already the “de
business services facto” standard in real time security solutions.
7

8. International
Card Services
control their critical processes
from a single console
ICS monitors its business
processes in order to show its
internal customers the status of
its critical operations in real-time.
The Fortis subsidiary International Card Services “ICS' IT network includes a number of external parties,
(ICS) is one of the largest credit card specialists and a including the Fortis Computer Center in Woerden. They
market leader in issuing credit cards in The manage the technical operations of the systems,” says
Netherlands. The company has been issuing credit Smits. “However, the fact that their systems are up and
cards for VISA and MasterCard for over 15 years. In running does not necessarily mean that our business
addition ICS manages promotions, administration processes are performing as required. That is why we
and transactions processing of credit cards. In total were looking for a way to clarify our internal business
ICS has more than 2,4 million cardholders, processes. We thought: if we could mount a screen that
approximately 300 employees and – in addition to displays the current status of our business processes,
its headquarters in Diemen – has offices in Belgium then we could show our internal customers what is
(near Brussels) and in Germany (Düsseldorf). going on, both from a technical point of view and in
relation to our processes. The model that we envisioned
Business processes at a glance contained IT components, business processes and
Pieter Smits is Head of Technical Management at applications. These three elements were to be
International Card Services and is responsible for displayed in a single transparent model.” After a
managing individual workstations and the IT successful Proof-of-Concept from PST Business
network, user support, change management and Solutions, Tango/04's partner in The Netherlands,
service management. In collaboration with Dick de International Card Services decided to purchase the
Graaf, IT Supply Manager at ICS, he set out to find a company-wide monitoring and management solution,
method for monitoring business processes at ICS. Tango/04 VISUAL Message Center.

9. Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
“What struck us from the start about VISUAL Message A visual solution
Center was how easy the product is to use. Other “For us the visual aspect was particularly
packages are much more cumbersome to work with,
important,” says Smits. “A clear design of the
offer built-in helpdesk functionality, or completely
management console makes it easier and faster for
defined ITIL-processes that you do not need. The
users to recognize
reason is that these products
are not designed for problems.” Thus ICS's
monitoring business processes visual management
but for monitoring technical Not only does consoles give a clear, real-
issues. These other packages Tango04 monitor servers, time picture of the
we investigated were too
it can also control business processes
business processes; they
complicated,” says Smits. show any problems, their
causes, and their impact
Card application process
on the business processes. VISUAL Message Center
When taking VISUAL Message Center into
offers ICS proactive and in particular real-time
production, ICS
management of the
s t a r t e d b y
Validation
implementing a few company. A problem
Unlock
card
w e l l - k n o w n External
application
can be intercepted in
processes. “One of time and, where
these processes was required, be solved
Direct Approve Order to Card and PIN
the card application application application create card
automatically before it
Process
process,” relates escalates.
Smits. “This process $
Send card Heartbeat
includes all steps Credit
report
Credit
check
from the moment a VISUAL “Our processes are the
message center
customer applies for a r t e r i e s o f
a card to the actual production of the credit card.” International Card Services,” ends Smits. “As our
company grows, our processes become more
In order to process a credit card application several
processes are checked: the complex and many of our
application system must be business processes require
available, response times must “We monitor the entire process - continuous availability, it is
be satisfactory, a credit check from the initial card request until increasingly important to
must be run on the customer, the delivery of the card to the client have a uniform view of our
and so on. To use the credit - including all internal processes business. For us VISUAL
cards other processes are and third parties involved. Without Message Center is the
checked and must be available VISUAL Message Center we would
ideal solution for
without interruption. “We lose overview of these complex
monitoring our business
have made all these processes processes”
processes and to alert us
transparent,” continues Smits.
“After quickly and successfully when necessary. It allows us
completing the application process, we continued to to work in a more proactive manner, without added
add all of our business processes to VISUAL Message resources, and in most cases without continuous on-
Center, one-by one and step by- step.” site support.”
9

10. Latest News
New Tango/04 Transaction Agent
Monitors User Experience
and Simplifies Service Level Management
(UTA), which provides its flagship
solution, VISUAL Message Center, with
new monitoring capabilities to help
CRITICAL BUSINESS SERVICES REAL TIME DASHBOARD automatically reproduce typical user
Remote CRM business transactions, measuring the
access grom branches
Availability Response Time time they take to complete and
SAP R/3
East Coast
detecting any possible malfunction
Siebel CRM West Coast
before it’s too late.
Corporate Web Site UK
Intranet Germany
VPN
Argentina
“Most companies today
e-mail services
Japan
depend on the successful
Mainframe (3270)
iSeries (5250)
India completion of the
Tango/04 Console China transactions
Brazil
performed online
b y t h e i r “Tango/04 software
customers, allowed us to
implement efficient
partners or compliance controls
What is the actual experience of users of business internal users,” in record time. It
says Raul Cristian Aguirre, surpassed our
applications? What is the actual response time they
CEO of Tango/04 Computing expectations.
get from SAP, Siebel or applications running on We are very happy.”
Group. “If an application
Citrix? How fast are transactions performed? Can
transaction takes longer than Ricardo Martin,
companies detect if a critical application is failing
expected or fails, it can create Systems and Security Director
before it affects the business? serious business problems and SEUR Geopost
losses. Now, with the new Tango/04
Tango/04 Computing Group, a leading developer of
Universal Transaction Agent, it is very
software solutions for Systems Management,
easy to automatically detect and proactively
Security Auditing, Operations Monitoring and
solve the root-cause problems that affect user
Business Service Management (BSM), today
experience.”
released the new Universal Transaction Agent
New HP-UX Agents Complete Tango/04’s UNIX
Monitoring Capabilities
Companies relying on HP-UX servers can now software solutions for Systems with the addition of
improve the availability and performance of their these new monitors, VISUAL Message Center now
critical applications and business services using the
helps IT departments manage all major UNIX
new dedicated HP-UX Agents of VISUAL Message
systems, as these new HP-UX Agents complement
Center, Tango/04’s IT operations monitoring and
Business Service Management solution. the already existing range of AIX, Sun Solaris, Linux
Tango/04 Computing Group, a leading developer of and other VISUAL Message Center Agents.
10

11. Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
Focus on the One Million Dollar
“It is a solid
product,essential
for Security
problem, not on the Five Cents
Administrators today”
Giuseppe Re, The new Tango/04 suite of context, focusing on the relevant problems first. This
CIO
Business Service is accomplished by modeling the services using the
Soluzioni EDP
Management products lets you new Service Control Points and the extremely easy
monitor whole applications and
to use modeling features, which let you reflect the
business services, instead of just
dependencies between components. Tango/04
isolated elements (such as routers and
VISUAL Message Center makes the IT department
servers). As you always know the real impact of
an incident on the supported applications, shine as technicians always know what’s happening
operators can manage infrastructure in the right at the end-user level.
Moores Rowland Consulting to distribute
Tango/04 Solutions in India
Tango/04 award-winning software solutions for IT
Monitoring, Business Service Management (BSM), IT Security,
Compliance and Data Auditing, will be distributed and
implemented in India by Mumbai-based Moores Rowland
Consulting Pvt. Ltd. (MRCPL), a Haribhakti Group company.
The Haribhakti Group is a leading accounting and consulting
organization covering a wide array of Audit, Financial
Advisory and IT Management services, assisting clients to
pleased to have Moores Rowland Consulting Pvt. Ltd. as
obtain optimum value from their investments in IT.
our Business Partner in India. With their experience,
“India is one of the biggest IT markets in the knowledge and commitment to quality we are sure to offer
world and is expanding very rapidly” the best integrated solutions and services.”
said Jenko Gaviglia, International
RANDOM HOUSE MONDADORI Sales Director at Tango/04
Computing Group. “We are very
“Finally, we can
monitor our entire IT
infrastructure in a
simple and intuitive
manner, centralizing
“Tango/04 solutions have
everything in a single
adapted to our needs so well
console. ”
that now we cannot imagine
working without them.”
Ricard Carnicer, IT Director
Random House Mondadori
Tibor Herzog
IT Director
K&H Bank
11

12. Sligro
Food Group
ensure their
online orders
with Tango04
The IT department at Sligro Food
Group chooses Tango04 to monitor its
infrastructure and to ensure the
process of its online orders 24/7.
With a range of over 60,000 products, Sligro is the
largest food wholesaler in the Netherlands. It serves
retailers and food service companies including
stores, supermarkets, restaurants and caterers.
Sligro's infrastructure encompasses more than 70
Windows servers and approximately 60 iSeries
systems. Protecting business processes supported
by this infrastructure from downtime is crucial to
Sligro. This is why Sligro decided to permanently
monitor its business processes and infrastructure
with Tango/04 VISUAL Message Center.
The Challenge: Order Processes and Infrastructure
Order processes are the heart of Sligro's business.
Orders from large accounts are entered directly into
the system, while orders from smaller accounts
come in by handheld terminals or Electronic Data
Interchange (EDI).
If an order gets lost, the Sligro store that placed the
order may not be supplied the next day. The result is
that articles won't be on stock and the store will
have to say no to a customer.
Dennis Wolf from PST Business Solutions (Tango04 business partner) awarding the
Training Certificate to Hans Theunissen for attending the advanced Tango/04 training

13. “If we cannot receive our
orders online our business
grinds to a halt”
“Without the electronic receipt of orders our full-scale Business Service Management (BSM)
business comes to a complete standstill,” says Alex environment.
Manders, IT Manager at Sligro. “It is therefore
extremely important that the order process can be VISUAL Message Center helps companies obtain the
carried out at all times and that the underlying maximum output from their IT infrastructure by
infrastructure is working correctly. Not a single simplifying the management of their critical
order may get stuck in the systems without anybody technical components and business processes
noticing, or worse, get lost altogether.” across distributed systems.
Choosing a Solution Businesses benefit from increased datacenter
Sligro had a number of criteria that were essential to productivity, maximum availability, optimal
selecting a solution. The solution had to be very performance and a more cost efficient management
scalable, provide an increased speed of handling of their IT infrastructure.
orders and be implemented by a professional
provider. To meet Sligro's goals, the clear choice was With average deployment times in the range of a
Tango/04 VISUAL Message Center, capable of doing few days or weeks, VISUAL Message Center delivers
exactly what they wanted. tangible value to companies of all sizes in a fraction
From the start, high standards were set. Order of the time required to implement other monitoring
processes were to be continuously monitored, 24/7. frameworks.
In addition all IT components on the network had to
Issues in the systems are immediately noticed,
be monitored and protected proactively from any
escalated, corrected and reported.
workstation.
“Thanks to the IT process modeling and infrastructure
Implementing an IT Operations Management monitoring capabilities of VISUAL Message Center, it
Solution was very easy for Sligro to implement a solution that
After a successful Proof of Concept and the can monitor in real time their operations and the
management presentation, Sligro decided to go critical ordering processes on which the company's
ahead with the company-wide implementation of
success depends,” says Jenko Gaviglia, Tango/04's
VISUAL Message Center.
Director of International Sales.
Sligro adopted a gradual approach to implementing
Visualization of the processes plays an important role,
the application. By brainstorming in advance and
creating time for the necessary analysis and too. Visual management displays show in real time
execution required, Sligro took full advantage of the what errors occur, what the root cause is and what
increasing insight of the team as the project impact it has on the business process in question.
progressed. It also allowed Sligro managers to
The automatic and continuous protection of Sligro's
attend to their important daily tasks.
business processes with VISUAL Message Center
IT Operations Management with Tango/04 leads to an increased availability, providing
V I S UA L M e s s a g e C e n t e r, Ta n g o / 0 4 ' s I T significant time savings and ultimately increasing
Infrastructure & Operations Monitoring solution, Sligro's profit margins.
has been designed with simplicity in mind. Its
unique ease of use ensures a quick implementation, With Tango/04 Visual Message Center, Sligro can be
an easy operation and maintenance and full 100% sure that orders that have been placed will get
scalability to evolve your monitoring project into a delivered.
13

14. clos e to you
Tango04 offers you different communications channels so that you
are always up-to-date with the latest trends in monitoring and IT
security.
Discover our newsletters, and our eChannel offering free training
and Web seminars. Regularly visit our Web site and always have our
details at hand.
channel News
We invite you to discover Tango04 eChannel, our Tango04 eNews is a free newsletter regarding
new online training and communication service, monitoring and IT security, available in 2 versions:
which will keep you up-to-date with the latest in IT
iSeries edition, created especially for IT managers
?
and introduce you to the latest technologies created
and professionals who work in iSeries
by our R&D department in Barcelona.
environments
Through our Web seminars learn the views of experts
CIO Edition, directed mainly at CIOs, CEOs and
?
and high profile people in the industry and let our
t e c h n i c a l p ro fe s s i o n a l s w h o w o r k i n
team of professionals answer all your questions.
multiplatform environments
All events are free and available in English. Visit our
To register and read the latest editions of our
Web site http://www.tango04.com/events to find
newsletters, visit www.tango04.com/enews.
out more about upcoming events and our Learn
How section.
www.tango04.com Contact Email
On our Web site, www.tango04.com, you will find You can easily get in touch with Tango04, to solve
all the information you need about our solutions, any doubt or query, by emailing us to
including brochures, case studies, white papers, info@tango04.net
business meetings, press releases and a lot more.
We are more than happy to assist you.
Don’t forget to regularly visit our Web site
www.tango04.com to keep up to date with the
latest from Tango04.
Call us now to learn more about our solutions, no strings attached
North America 1 800-304-6872
EMEA + 34 93 274 00 51

15. 100% Satisfaction
It´s not common place to find a
“To optimize our most critical “Tango/04 has
satisfaction rate in monitoring
business processes, to minimize an excellent technical and
solutions as high as Tango04´s. downtime, and to help us improve professional team.”
Whilst our competitors our Service Levels. This is why we
accumulate failures, this is what chose Tango/04.” Ruben Hector Villaverde, Systems
Coca-Cola FEMSA
our clients have got to say:
Mauro Fonzo,
Head of Systems Management
Gruppo Borsa Italiana
“Configuring the Tango/04
software was very easy.”
About Rob Freeling, Consultant
Capgemini
Tango/04 Computing Group is one of the leading developers of
systems management and automation software. Tango/04 software PREVISION
helps companies maintain the operating health of all their business
“Tango/04 proved
processes, improve service levels, increase productivity, and reduce to be a very positive answer
costs through intelligent management of their IT infrastructure. to our exhaustive
monitoring needs.”
Founded in 1991 in Barcelona, Spain, Tango/04 is an IBM Business
Partner and a key member of IBM’s Autonomic Computing initiative. Victor Lizarraga, CIO
Helvetia Insurance
Tango/04 has more than a thousand customers who are served by
over 35 authorized Business Partners around the world.
Alliances
Partnerships IBM Business Partner
"
“Tango/04’s VISUAL
" Autonomic Computing Business Partner
IBM Security Suite has allowed
" PartnerWorld for Developers Advanced Membership
IBM us to rapidly implement
" ISV Advantage Agreement
IBM SOX controls.”
" Early code release
IBM Don Keating, IT Manager
" Direct Technical Liaison Henry Schein
IBM
"
Microsoft Developer Network
"
Microsoft Early Code Release
Awards
"
Best Monitoring product (USA, APEX Awards 2004)
"
Product of the Year (USA, Search400.com) “Enhanced
" All Star Award, 1997 to date
IBM response times and
accomplishment of Service
"
Best Performance Product (USA, Midrange Computing Level Agreements were
Showcase Product Excellence visible right from the start.”
" iSeries Magazine Honor Roll, 2001
IBM
Jimmy van Kerkvoorde, IT Manager
" Server Certification
IBM Fortis Bank
15

16. Distribution
The Critical Business
Processes of the
Pharmaceutical
Italian Stock Exchange,
Monitored by Tango/04
Manufacturing
Cassa di Compensazione e Garanzia S.p.A. (CC&G), part “With Tango/04 we have the
of the Borsa Italiana Group (Italy's Stock Exchange), is ability to optimize our most
the clearinghouse responsible for all the Italian financial critical business processes and
transactions involving derivatives, cash equity and minimize downtime, improving
government bonds. our Service Levels (SLA) and
applications availability.”
Logistics
CC&G uses Tango/04 Business Service Management
Angelo Mauro Fonzo
solutions for monitoring their IT infrastructure, allowing Head of Systems Management, CC&G Borsa
them to ensure the availability of their critical processes, Italiana Group
(Italian Stock Exchange)
such as guaranteeing daily transactions, updating
derivatives closing prices and communicating them to
the media.
Financial
Quotazioni, Contratti Tango/04 helps the IT
Avanzamento orario - quotazioni titoli 9:40 - 17:40 :1 h
Department by assuring the
accuracy of derivatives
h 09:40 h 10:40 h 11:40 h 12:40 h 13:40 h 14:40 h 15:40 h 16:40
closing prices, controlling that
Avanzamento orario - quotazioni titoli 15:00 - 16:00 :5 m the established time limits for
the required operations are
Insurance
m 15:00 m 15:05 m 15:10 m 15:15 m 15:20 m 15:25 m 15:30 m 15:35 m 15:40 m 15:45 m 15:50 m 15:55
met. With Tango/04
Stato processori Stato processori Operazioni
Solutions, CC&G can monitor
the correct operation of the
Errore Q1 Errore T1 Coda QBATCH Sottosistema Start
infrastructure and its critical
QBATCH
Errore A1 Errore I1 Job 1 Job 2 Job 3 Stop processes.
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