Presenter: Gene Donney Project Coordinator Legal Services National Technology Assistance Project

5. Jeopardy! How well do we understand trends in client use of technology?

8. Frame of reference 2007 Client Stats Source: LSC 2007 Factbook http://www.lsc.gov/pdfs/factbook2007.pdf

9. Income Source: Pew Internet and American Life Project (http://www.pewinternet.org/trends.asp)

10. Income and Time Spent Online Source: Internet adoption and usage patterns are different: Implications for the digital divide , Information Economics and Policy, March 2008

11. Race Source: Pew, “Demographics of Internet Users,” July 2008

12. Education

14. Internet Use by Age

15. Population Age Projections Source: U.S. Census Bureau, Projected Population of the United States, by Age and Sex: 2000 to 2050 http://www.census.gov/population/www/projections/usinterimproj/natprojtab02a.pdf

17. Analysis by Geography

19. Who is online? All Whites (76%) All Blacks (56%) English-Speaking Hispanics (79%) 18-29 Years Old (92%) 30-49 Years Old (85%) 50-64 Years Old (72%) 65+ Years Old (37%) No High School Degree (38%) College Graduates (93%) <$30K Income (61%) >$75K Income (93%) Men (76%) Women (74%) *Source: Pew Internet & American Life Survey, December 2007. http://www.pewinternet.org ** This statistic comes from the Pew Internet Project’s Latinos Online data, collected June-October, 2006. High School Graduates (67%) Urban (77%) Rural (64%) Suburban (77%) Spanish-Dominant Hispanics (32%)**

20. Broadband Adoption Source: Pew, “Home Broadband Adoption 2008,” July 2008 http://www.pewinternet.org/pdfs/PIP_Broadband_2008.pdf

25. Broadband Availability Source: NTIA, Networked Nation: Broadband In America 2007, http://www.ntia.doc.gov/reports/2008/NetworkedNationBroadbandinAmerica2007.pdf

26. Who has broadband? Whites (55%) Blacks (38%) English-Speaking Hispanics (57%) 18-29 Years Old (74%) 30-49 Years Old (62%) 50-64 Years Old (49%) 65+ Years Old (20%) No High School Degree (22%) College Graduates (74%) <$30K Income (40%) >$75K Income (77%) Men (58%) Women (50%) High School Graduates (43%) Urban (60%) Suburban (56%) Rural (42%) *Source: Pew Internet & American Life Survey, December 2007. http://www.pewinternet.org

28. Do you use a search engine on a typical day? Pew, Search Engine Use, August 2008 http://www.pewinternet.org/pdfs/PIP_Search_Aug08.pdf

29. Multimedia

30. Do you use the internet to address common problems that might be linked to government? Information searches that solve problems: How people use the internet, libraries, and government agencies when they need help. Pew Internet and American Life Project, 2007. http://pewinternet.org/pdfs/Pew_UI_LibrariesReport.pdf

31. Are people using the net to address legal matters? Information searches that solve problems: How people use the internet, libraries, and government agencies when they need help. Pew Internet and American Life Project, 2007. http://pewinternet.org/pdfs/Pew_UI_LibrariesReport.pdf

34. Who has a cell? Whites (74%) Blacks (71%) English-Speaking Hispanics (84%) 18-29 Years Old (88%) 30-49 Years Old (83%) 50-64 Years Old (70%) 65+ Years Old (50%) No High School Degree (63%) College Graduates (86%) <$30K Income (61%) >$75K Income (92%) Men (77%) Women (73%) High School Graduates (67%) Urban (79%) Suburban (77%) Rural (62%) *Source: Pew Internet & American Life Survey, December 2007. http://www.pewinternet.org

38. LiveHelp Usage Trends Timeline: LiveHelp was soft-launched on MontanaLawHelp and IowaLegalAid.org in June 2006, on LawHelp.org/LA in September 2007, on GeorgiaAdvocates.org and ARLegalServices.org in January 2008, and on LawHelpMN.org in May 2008. Information provided by Liz Keith, Pro Bono Net.

40. Areas Montana LiveHelp Users Sought Help in (2006-2008)

46. Questions or Comments?