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How to:
Achieve Business
PURPOSE
March 23, 2013
©2013 e McGlown Group
Agenda
•  Purpose-driven Engagement
•  No. 1 Create selfless plays.
•  No. 2 Stay true to your core.
•  No. 3 Get to the point.
•  No. 4 Be clear.
•  No. 5 Keep people moving forward.
•  Reflect & Recast
March 23, 2013©2013 The McGlown Group
CommunicationDimensions	
  
p.2
Purpose-driven Engagement
March 23, 2013
Businesses are built FOR,
and BY, people.
©2013 The McGlown Group p.4
Engaged employees are the
main source of intangible assets.
March 23, 2013©2013 The McGlown Group
Source: Ocean Tomo
100%
0%
17%
32%
68%
80% 80%
1975 1985 1995 2005 2010
Components of S&P 500 Market Value
Tangible Assets
Intangible Assets
p.5
March 23, 2013
Engagement
creates a healthy business
Employee Retention
Profit
Customer Engagement
Sales
Source: Gallup, “Q12 Meta-Analysis: The Relationship Between Engagement at Work and Organizational Outcomes”, 2009
©2013 The McGlown Group p.6
Why Purpose
is needed to Engage
Connect emotionally in ways
that are easy to process
March 23, 2013
Disengaged
Engaged
©2013 The McGlown Group p.8
March 23, 2013
People FIRST.
Employees and
Customers are…
SECOND.
Professionals and
Consumers
©2013 The McGlown Group p.9
Engage Employees Locally
March 23, 2013
	
   	
   	
  	
   	
   	
  	
   	
   	
  	
   	
   	
  
©2013 The McGlown Group p.10
Align purpose across functions
March 23, 2013
Distill Business Intent Deliver in Unison
Business
Purpose
©2013 The McGlown Group p.11
March 23, 2013
Only
43% of customer-facing workers
“know what my company stands for and what
makes us different from our competitors.”
1  How clear is your
business purpose?
2  How well-known is it
within your workgroup?
©2013 The McGlown Group p.12
Purpose is refreshing!
March 23, 2013
or
©2013 The McGlown Group p.13
Dimension No.1
Create selfless plays
Amazon
Experience:
Follow our
procedure.
©2013 The McGlown Group
Amazon
Experience:
Follow our
procedure.
PAGE 2
©2013 The McGlown Group
©2013 The McGlown Group
Zappos
Experience:
Whatever is
convenient for
you.
March 23, 2013
Get people to
RUN PLAYS…
©2013 The McGlown Group p.18
March 23, 2013
…and FEEL good
about it.
	
  	
  
©2013 The McGlown Group p.19
Dimension No. 1:
Create selfless plays
March 23, 2013 p.20©2013 The McGlown Group
Enables employees to:
Understand what WE
want to achieve.
Dimension No. 2
Stay true to your core
When/why we need
them – not clear.
March 23, 2013©2013 The McGlown Group p.22
We know what they
do – very clear.
March 23, 2013©2013 The McGlown Group p.23
Avoid
spreading
yourself
THIN.
March 23, 2013 p.24
Avoid
COMMODITIZING
self worth.
March 23, 2013©2013 The McGlown Group p.25
Dimension No. 2:
Stay true to your core
March 23, 2013 p.26©2013 The McGlown Group
Dimension No. 3
Get to the point
March 23, 2013
Mastercard vs. Visa:
Which is easier?
Rotating Carousel
©2013 The McGlown Group p.28
Visa v. Mastercard Example
Mastercard vs. Visa:
Which is easier?
March	
  23,	
  ©2013 The McGlown Group p.29	
  
act
How people process change
March 23, 2013
Embrace
change.
1 Determine if the information is RELEVANT.
2 CONTRAST with what I already know.
3 DISMISS prior knowledge.
explore
explore
dismiss
dismiss
dismiss
©2013 The McGlown Group p.30
March 23, 2013
Distill
YOUR ASK
©2013 The McGlown Group p.31
Consider:
1  What are you asking people to do?
2  Why do you want to make this happen?
3  What is needed to make this happen?
March 23, 2013©2013 The McGlown Group p.32
Dimension No. 3:
Get to the point
March 23, 2013 p.33©2013 The McGlown Group
Enables employees to:
See and connect
with the outcome.
Dimension No. 4
Be clear
…
March 23, 2013
Relevant
PURPOSE
©2013 The McGlown Group p.35
Generic…
March 23, 2013
Help people and businesses
throughout the world realize
their full potential.
©2013 The McGlown Group p.36
Specific…
March 23, 2013
Organize the worlds information
and make it universally accessible
and useful.
©2013 The McGlown Group p.37
March 23, 2013 p.38©2013 The McGlown Group
Enables employees to:
More easily align
with each other.
Dimension No. 4:
Be clear
Dimension No. 5
Keep people moving forward
Lead the Team…
March 23, 2013
PROCESS
…by defining
OUTCOMES
©2013 The McGlown Group p.40
Communicate in Real-time
March 23, 2013©2013 The McGlown Group p.41
March 23, 2013 p.42©2013 The McGlown Group
Ensure everyone is
clear on the role they
are supporting.
Dimension No. 5:
Get to the point
Reflect and Recast
Purpose (What) and Culture (How)
1  Explore communication
dimensions of engagement
March 23, 2013
Create
selfless
plays
1
Stay true
to your
core
2
3
Be
clear
4
Move
forward
5
Get to
the point
©2013 The McGlown Group p.44
2  Keep the playbook fresh
1  Do employees believe WE are headed in the right direction?
2  Are individual roles CLEAR?
3  Do employees “GET” how they make the purpose real?
March 23, 2013©2013 The McGlown Group p.45
3  Keep everyone aligned
March 23, 2013
Specific
Outcomes
Team Roles
	
   	
   	
  	
   	
   	
  	
   	
   	
  
Organization’s
Purpose
Your
Purpose
©2013 The McGlown Group p.46
March 23, 2013
Go get it!
Thank You
The McGlown Group
info@themcglowngroup.com
{317} 800 8319

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How to achieve business purpose