Más contenido relacionado Similar a How to achieve business purpose (17) Más de Lawrence McGlown (7) How to achieve business purpose2. Agenda
• Purpose-driven Engagement
• No. 1 Create selfless plays.
• No. 2 Stay true to your core.
• No. 3 Get to the point.
• No. 4 Be clear.
• No. 5 Keep people moving forward.
• Reflect & Recast
March 23, 2013©2013 The McGlown Group
CommunicationDimensions
p.2
5. Engaged employees are the
main source of intangible assets.
March 23, 2013©2013 The McGlown Group
Source: Ocean Tomo
100%
0%
17%
32%
68%
80% 80%
1975 1985 1995 2005 2010
Components of S&P 500 Market Value
Tangible Assets
Intangible Assets
p.5
6. March 23, 2013
Engagement
creates a healthy business
Employee Retention
Profit
Customer Engagement
Sales
Source: Gallup, “Q12 Meta-Analysis: The Relationship Between Engagement at Work and Organizational Outcomes”, 2009
©2013 The McGlown Group p.6
8. Connect emotionally in ways
that are easy to process
March 23, 2013
Disengaged
Engaged
©2013 The McGlown Group p.8
9. March 23, 2013
People FIRST.
Employees and
Customers are…
SECOND.
Professionals and
Consumers
©2013 The McGlown Group p.9
11. Align purpose across functions
March 23, 2013
Distill Business Intent Deliver in Unison
Business
Purpose
©2013 The McGlown Group p.11
12. March 23, 2013
Only
43% of customer-facing workers
“know what my company stands for and what
makes us different from our competitors.”
1 How clear is your
business purpose?
2 How well-known is it
within your workgroup?
©2013 The McGlown Group p.12
20. Dimension No. 1:
Create selfless plays
March 23, 2013 p.20©2013 The McGlown Group
Enables employees to:
Understand what WE
want to achieve.
23. We know what they
do – very clear.
March 23, 2013©2013 The McGlown Group p.23
29. Visa v. Mastercard Example
Mastercard vs. Visa:
Which is easier?
March
23,
©2013 The McGlown Group p.29
30. act
How people process change
March 23, 2013
Embrace
change.
1 Determine if the information is RELEVANT.
2 CONTRAST with what I already know.
3 DISMISS prior knowledge.
explore
explore
dismiss
dismiss
dismiss
©2013 The McGlown Group p.30
32. Consider:
1 What are you asking people to do?
2 Why do you want to make this happen?
3 What is needed to make this happen?
March 23, 2013©2013 The McGlown Group p.32
33. Dimension No. 3:
Get to the point
March 23, 2013 p.33©2013 The McGlown Group
Enables employees to:
See and connect
with the outcome.
38. March 23, 2013 p.38©2013 The McGlown Group
Enables employees to:
More easily align
with each other.
Dimension No. 4:
Be clear
42. March 23, 2013 p.42©2013 The McGlown Group
Ensure everyone is
clear on the role they
are supporting.
Dimension No. 5:
Get to the point
44. 1 Explore communication
dimensions of engagement
March 23, 2013
Create
selfless
plays
1
Stay true
to your
core
2
3
Be
clear
4
Move
forward
5
Get to
the point
©2013 The McGlown Group p.44
45. 2 Keep the playbook fresh
1 Do employees believe WE are headed in the right direction?
2 Are individual roles CLEAR?
3 Do employees “GET” how they make the purpose real?
March 23, 2013©2013 The McGlown Group p.45
46. 3 Keep everyone aligned
March 23, 2013
Specific
Outcomes
Team Roles
Organization’s
Purpose
Your
Purpose
©2013 The McGlown Group p.46