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LeadMD Case Study

                                Lattice Semiconductor
                                Re-tooling with Two
                                Best-in-Class Platforms and the
                                Right Consulting Provider




Lattice started their enterprise marketing
automation efforts at the same time they
began to implement Salesforce.com. With
limited experience in these two functions,
the Lattice team knew they needed to con-
sult an experienced team to help with their
integrated lead generation and nurturing
strategy. Lattice was ready to invest in an
enterprise marketing automation software
platform and after doing their homework,
selected Marketo as the best fit for their
business.

LeadMD helped them do the rest.
LeadMD helps Lattice build a system to better track their content and
marketing efforts

                         Summary

                         Lattice is a service-driven developer of innovative low
                         cost, low power programmable design solutions. For
                         more information about how Lattice’s FPGA, CPLD and
                         programmable power management devices help customers
                         unlock their innovation, visit www.latticesemi.com.

                         The Challenge

"Marketo seemed to       Lattice started their enterprise marketing automation efforts
                         at the same time they began to implement Salesforce.com.
have what we needed.     With limited experience in these two functions, the Lattice
The question then        team knew they needed to consult an experienced team
                         to help with their integrated lead generation and nurturing
became, how do we        strategy. Lattice was ready to invest in an enterprise
implement this to its    marketing automation software platform and after doing
                         their homework, selected Marketo as the best fit for their
fullest capability and   business.
integrate with our
                         “When we decided to explore a purchase of enterprise
existing systems."       marketing automation software, we realized there were
                         several systems on the market and not all of them would
                         be the right fit. The main goal in hiring LeadMD was to
                         make sure we implemented correctly, starting with best
                         practices, and we wanted to get it up and running quickly.
                         Marketo seemed to have what we needed. The question then
                         became, how do we implement this to its fullest capability
                         and integrate with our existing systems,” said Rachelle Kerr,
                         Online Marketing Specialist for Lattice.

                         Lattice needed a system in place to help their marketing
                         teams, engage customers with more relevant material and
                         better track their content and marketing efforts. Lattice’s
                         initial labors into using non-enterprise marketing automation
                         did not provide enough insight into what was working and
                         what was not, since the tools did not easily integrate with
                         its website. The Lattice team was looking for a qualified
                         company that had expertise in both Salesforce and Marketo
                         to assist them with their implementation efforts. They
                         saw the LeadMD had the experience they needed with the
Marketo platform, and showed to be a useful, knowledgeable        "We often work with
resource.
                                                                   organizations where
“We often work with organizations where CRM and Marketing         CRM and Marketing
Automation are fighting each other. With Lattice starting
fresh on both platforms we wanted to make sure that did                 Automation are
not happen. Our ability to see the world through Salesforce         fighting each other.
and Marketo eyes allows us to prevent issues in the
implementation process – instead of creating them. Lattice        With Lattice starting
was open to these changes and it will continue to benefit                  fresh on both
them in the long run,” says Justin Gray, CEO of LeadMD.
                                                                  platforms we wanted
The Solution                                                      to make sure that did
When LeadMD started working with Lattice, the company                      not happen."
customized a plan that would work with Lattice’s unique
needs, such as a working with their custom content
management system. LeadMD provided a complete build
out of Marketo including all technical setup, integration with
Salesforce and direction into creating best practices within
the Salesforce and Marketo relationship.

They focused on developing a successful process that would
handle incoming leads and qualifying each lead for sales.
They also needed to develop a process that would smoothly
transition their old CRM and lead generation into their new
Marketo/Salesforce processes.

“LeadMD helped us to set up Marketo and Salesforce in a
way that successfully worked for our unique model. Their
expertise in both platforms was extremely valuable,” said
Kerr. “This can be a painful process to implement and
LeadMD made it considerably easier. Their professionalism
and service was impressive. LeadMD took the time to learn
and really understand our business and technology so
that they could make qualified recommendations on best
practices that were specific to our needs.

Results:

The Lattice and LeadMD team worked hard to achieve
impressive results in a remarkably short time.
These results include:

+ Seamless integration with Salesforce resulting in a unified
and agreed upon sales and marketing process

+ 100% acquisition-based attribution for all new name leads that enter the system

+ Multi-variant programs for lead management based upon both behavioral and 			
  demographic lead characteristics

+ Creation of reports to closely monitor the success of campaigns and marketing efforts

+ Landing page implementation

+ Full marketing asset tracking

+ New, highly scalable lead scoring process that was custom designed for Lattice

+ Periodic assessments of all aspects of the program and suggesting ways to increase 		
  the success of Marketo.

+ Custom reports that provide analytics into advertising placements drilled down to the 	 	
  detail of cost per lead.
About Lattice Semiconductor
Lattice is a service-driven developer of innovative low cost, low power programmable
design solutions. For more information about how Lattice’s FPGA, CPLD and
programmable power management devices help customers unlock their innovation, visit
www.latticesemi.com.

About LeadMD
LeadMD is a conversational marketing services firm specializing on organic lead
generation. Headquartered in Phoenix, LeadMD helps companies fix their funnel by
leveraging cutting edge sales and marketing technology to produce quantifiable revenue
based results www.LeadMD.com.

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Re tooling with two best-in-class platforms and the right consulting provider

  • 1. LeadMD Case Study Lattice Semiconductor Re-tooling with Two Best-in-Class Platforms and the Right Consulting Provider Lattice started their enterprise marketing automation efforts at the same time they began to implement Salesforce.com. With limited experience in these two functions, the Lattice team knew they needed to con- sult an experienced team to help with their integrated lead generation and nurturing strategy. Lattice was ready to invest in an enterprise marketing automation software platform and after doing their homework, selected Marketo as the best fit for their business. LeadMD helped them do the rest.
  • 2. LeadMD helps Lattice build a system to better track their content and marketing efforts Summary Lattice is a service-driven developer of innovative low cost, low power programmable design solutions. For more information about how Lattice’s FPGA, CPLD and programmable power management devices help customers unlock their innovation, visit www.latticesemi.com. The Challenge "Marketo seemed to Lattice started their enterprise marketing automation efforts at the same time they began to implement Salesforce.com. have what we needed. With limited experience in these two functions, the Lattice The question then team knew they needed to consult an experienced team to help with their integrated lead generation and nurturing became, how do we strategy. Lattice was ready to invest in an enterprise implement this to its marketing automation software platform and after doing their homework, selected Marketo as the best fit for their fullest capability and business. integrate with our “When we decided to explore a purchase of enterprise existing systems." marketing automation software, we realized there were several systems on the market and not all of them would be the right fit. The main goal in hiring LeadMD was to make sure we implemented correctly, starting with best practices, and we wanted to get it up and running quickly. Marketo seemed to have what we needed. The question then became, how do we implement this to its fullest capability and integrate with our existing systems,” said Rachelle Kerr, Online Marketing Specialist for Lattice. Lattice needed a system in place to help their marketing teams, engage customers with more relevant material and better track their content and marketing efforts. Lattice’s initial labors into using non-enterprise marketing automation did not provide enough insight into what was working and what was not, since the tools did not easily integrate with its website. The Lattice team was looking for a qualified company that had expertise in both Salesforce and Marketo to assist them with their implementation efforts. They saw the LeadMD had the experience they needed with the
  • 3. Marketo platform, and showed to be a useful, knowledgeable "We often work with resource. organizations where “We often work with organizations where CRM and Marketing CRM and Marketing Automation are fighting each other. With Lattice starting fresh on both platforms we wanted to make sure that did Automation are not happen. Our ability to see the world through Salesforce fighting each other. and Marketo eyes allows us to prevent issues in the implementation process – instead of creating them. Lattice With Lattice starting was open to these changes and it will continue to benefit fresh on both them in the long run,” says Justin Gray, CEO of LeadMD. platforms we wanted The Solution to make sure that did When LeadMD started working with Lattice, the company not happen." customized a plan that would work with Lattice’s unique needs, such as a working with their custom content management system. LeadMD provided a complete build out of Marketo including all technical setup, integration with Salesforce and direction into creating best practices within the Salesforce and Marketo relationship. They focused on developing a successful process that would handle incoming leads and qualifying each lead for sales. They also needed to develop a process that would smoothly transition their old CRM and lead generation into their new Marketo/Salesforce processes. “LeadMD helped us to set up Marketo and Salesforce in a way that successfully worked for our unique model. Their expertise in both platforms was extremely valuable,” said Kerr. “This can be a painful process to implement and LeadMD made it considerably easier. Their professionalism and service was impressive. LeadMD took the time to learn and really understand our business and technology so that they could make qualified recommendations on best practices that were specific to our needs. Results: The Lattice and LeadMD team worked hard to achieve impressive results in a remarkably short time. These results include: + Seamless integration with Salesforce resulting in a unified
  • 4. and agreed upon sales and marketing process + 100% acquisition-based attribution for all new name leads that enter the system + Multi-variant programs for lead management based upon both behavioral and demographic lead characteristics + Creation of reports to closely monitor the success of campaigns and marketing efforts + Landing page implementation + Full marketing asset tracking + New, highly scalable lead scoring process that was custom designed for Lattice + Periodic assessments of all aspects of the program and suggesting ways to increase the success of Marketo. + Custom reports that provide analytics into advertising placements drilled down to the detail of cost per lead.
  • 5. About Lattice Semiconductor Lattice is a service-driven developer of innovative low cost, low power programmable design solutions. For more information about how Lattice’s FPGA, CPLD and programmable power management devices help customers unlock their innovation, visit www.latticesemi.com. About LeadMD LeadMD is a conversational marketing services firm specializing on organic lead generation. Headquartered in Phoenix, LeadMD helps companies fix their funnel by leveraging cutting edge sales and marketing technology to produce quantifiable revenue based results www.LeadMD.com.