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SCIENCE
OF
PRICING
CustomerDevLabs.com
Nathan
Founder
Helix Labs

Mark

Justin

Founder
MovingWorlds.org

Founder
Nimbus Health
Nathan
Founder
Helix Labs

Mark

Justin

Customer Development Labs
Customer Development Labs

Helps

{

Founders
Accelerators
Corporations

Practice Lean Startup
Science of Pricing
That’s Us.
Get to Know You
What is Success Today?
http://bit.ly/leanpricing
What does Demand Look Like?
Groups of 3
3 Products…
Lowest Price = Suspicious
Generics

Haircut

Gas
“You get what you pay for”
“Get What you Pay for” Curve

Units

Price
3 Products…
Lowest Price = Good Deal
Flights

Landscaping

Gas
“Good Deal” Demand Curve

Units

Price
Did you ever disagree?
different people = different curves
“Combo” Curve

Units

Price
Professor Min Ding
Penn. State
2010: Journal of Retailing

Price as an Indicator of Quality
Price Implies Quality
“Low Interest” in Quality Curve

Units

Price
“High Interest” in Quality Curve

Units

Price
“Actual” Demand Curve

Units

Price
“Actual” Demand Curve
Quality Hump
Real Demand isn’t Blue

It’s Pink
Optimal Pricing = More Revenue

Optimal Pricing = More Customers
Is this true for Startups?
Garick Hismatullin
Founder
Medical Consultations
via Phone
Founders Institute
$15
$25 8.5%

$49 8%
$99 10.5%
Yes.

Startups have quality humps.
BONUS: Find your Hump

Find More Customers
NEXT UP

How to find your Hump
Reflection
1 Takeaway
#LeanStartup

BREAK
@CustomerDevLabs
How to find your hump?
Price Testing
A/B Testing your Price
PRICE TESTING:
1. Build a landing page

2. A/B test price
3. Accept real credit cards
Questions
SECRET 1:
Everyone gets the lowest price
Where is our Hump?
SECRET 2:
Pre-Orders
What should we price test?
Who wants to find their hump?
Pick your team
45 Minutes to Launch
Something like…
Go.
45 MIN
40 MIN
35 MIN
30 MIN
25 MIN
20 MIN
15 MIN
10 MIN
5 MIN
2 MIN
1 MIN
DONE
NEXT UP: Driving Traffic
Reflection
1 Takeaway
#LeanStartup

BREAK
@CustomerDevLabs
Driving Traffic
3 Ways to Drive Traffic
Free Traffic

Learn &
Optimize

Paid
FREE!
Give Your Friends a Script
• Ask for advice
• Be Grateful
Give Your Friends a Script
Hey Friend of Friend,
My friend is launching a new startup trying to solve
________. I’d love it if you can take a minute, take a look
at its new site, and support it if it speaks to you.
Of course, if you have any thoughts or connections, I’d be
happy to connect you with the founder:______.

Thanks a ton!
-Friend
Posting to Groups

• Be respectful
• Be humble
Posting to Groups
Not sure if this is appropriate for this group or not,
but I’m passionate about solving the _________
(problem) and hoping for some advice.

We’re launching ________ to help solve the
______, and I’d love your thoughts.
If you can help, please take a look at the page, and
shoot me any thoughts you have:
Responding to Quora/Forums
• Add value

• Give full disclosure
Responding to Quora/Forums
Full disclosure, I run a startup which is trying to solve this
problem.
We just launched ___________ to make it easier to
_________.
It should help you solve this problem.
And if you want to message me, I’d be happy to talk
about your situation in greater detail and share the
insights I’ve learn along the way.
The real kind…

PAID
Paid Sources
Problem-focused
Google Adwords

Emotional-focused

Facebook

Professional/Skill-focused
LinkedIN

Industry/Trend-focused

Twitter
You have the tools.
Bringing it all together.
A
B
Bounce pre-orders
$5 x 1.4% = $.07/visitor
$10 x 1.7% = $.17/visitor

$20 x 0.9% = $.18/visitor
before built product
Our Goals
GOAL 1
Why should you price test?
Find your Hump

Find More Customers
GOAL 2
How to Price Test
PRICE TESTING:
1. A/B test price

2. Lowest price to all
3. Real credit cards
GOAL 3
Learn by Doing
You’ve done it.
Reflection
3 Takeaways
1 Next Step
NEXT UP: Q&A
Feedback
#LeanStartup

QUESTIONS
@CustomerDevLabs
Nathan
Founder
Helix Labs

Mark

Justin

CustomerDevLabs.com
SCIENCE
OF
PRICING
CustomerDevLabs.com

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