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Define Project Boundaries Deliverable 2D
Define Module Roadmap Define 1D – Define VOC, VOB, and CTQ’s 2D – Define Project Boundaries 3D – Quantify Project Value 4D – Develop Project Mgmt. Plan Measure 5M – Document Process 6M – Prioritize List of X’s 7M – Create Data Collection Plan 8M – Validate Measurement System 9M – Establish Baseline Process Cap. Analyze  10A – Determine Critical X’s Improve 12I – Prioritized List of Solutions 13I – Pilot Best Solution Control 14C – Create Control System 15C – Finalize Project Documentation Green 11G – Identify Root Cause Relationships
Deliverables – Define # Deliverable Deliverable Concept & Tasks Primary Tool(s) Secondary Tool(s) 1D Define VOC, VOB and CTQs A project is started because a customer (internal or external) needs some problem to be solved. Deliverable 1D obtains customer input to understand the problem(s) that the customer is experiencing so that a project can be started. In addition to defining the problem, we also need to understand how the customer defines product acceptability (specifications). ,[object Object],[object Object],[object Object],2D Define Project Boundaries Once we understand the defect that needs to be improved (project Y), define the project boundaries and components of the project. This includes a well written problem statement, identifying what process produces the defective item, how much improvement we will make, when it will be done, etc. This information is summarized in the project charter. Portions of deliverables 3D and 4D will also be on the charter. ,[object Object],[object Object],[object Object],[object Object],3D Quantify Project Value Determine the benefit to the customer and to JEA for improving the process. Internal customer benefits are typically hard or soft $ savings, productivity improvements, and employee satisfaction. External customer benefits are typically customer retention, customer satisfaction, and price and/or share increase. Deliverable 3D documents these benefits. ,[object Object],4D Develop Project Management Plan To effectively manage a project, the GB/BB needs to identify team members, effectively interface with the project stakeholders, plus develop and manage to a project plan (milestones and timelines). This plan should be developed and shared with all stakeholders. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],V1.2
2D - Define Project Boundaries # Deliverable Deliverable Concept & Tasks Primary Tool(s) Secondary Tool(s) 2D Define Project Boundaries Once we understand the defect that needs to be improved (project Y), define the project boundaries and components of the project. This includes a well written problem statement, identifying what process produces the defective item, how much improvement we will make, when it will be done, etc. This information is summarized in the project charter. Portions of deliverables 3D and 4D will also be on the charter. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives –  Define Project Boundaries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Improvements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Good DMAIC Project: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Poor DMAGIC Project: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Most Common Less Common
Why Not Use Cost as a Defect? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Have a Project Charter? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Have a Project Charter? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Where is the Project Charter template? 15 Deliv template.ppt
Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number:   Number here Black Belt:  Name here Process Owner:  Name here Champion:  Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits:   Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s):  Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement:  * Defect identification  * Magnitude of the defect (events/unit time, etc)  * Where is the defect (location/group/segment)  * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement:  Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ):   Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx 15 Deliv template.ppt
Deliverable 2: Define  Improve Computer Delivery Time Proj. No. 12345 Assigned Define Measure Analyze Green Improve Control Sched 7/1/08 7/15/08 8/30/08 9/30/08 10/7/08 10/20/08 11/20/08 Actual 7/1/08 7/12/08 9/5/08 9/28/08 Process Map Number:   1234 Black Belt:  I. Cantwait Process Owner:  Weneedta Getbetter  Champion:  Ima Gonnahelp Implementation Coordinator : Iwill Putinplace Data Coordinator : Ilove Numbers Team Members: John – Installer Paul – Installer George – Supervisor  Ringo - Purchasing Expected Benefits:   Hard Savings – $15 K Soft Savings – $225 K Other Benefits: Internal Customer Satisfaction Scores Project Timeline: Customer CTQ(s):  Configured computer delivered to new employee within 10 working days Problem Statement : From 7/1/07 through 6/30/08, new JEA employees located in downtown Jacksonville received their configured laptop/desktop computer at an average of 11.0 days (standard deviation = 2.04) vs. a 10 day USL. This translates to an estimated productivity loss of $225K/yr. Project Scope: Includes new hires and transferred employees to the downtown tower and CCC. Excludes all other locations or electronic Goal Statement:  Decrease the average computer delivery time from 11.0 days to 9.0 days by 11/20/08 without negatively impacting new computer inventory or expediting costs. Baseline Metric Performance  (7/07-6/08) :   Short Term Long Term Zbench -0.72 -0.50 DPMO 763,253 692,088 Example charter for project in Green phase
Deliverable 2: Define; SIPOC Suppliers Inputs Process Outputs Customers ?? ?? Process Description  ?? ?? ?? ?? ?? ?? Process Steps Project Boundary Project Boundary ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ??
Problem Statement
Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number:   Number here Black Belt:  Name here Process Owner:  Name here Champion:  Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits:   Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s):  Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement:  * Defect identification  * Magnitude of the defect (events/unit time, etc)  * Where is the defect (location/group/segment)  * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement:  Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ):   Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx This is our focus
What is a Problem Statement? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problem Statement Elements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building A Problem Statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building A Problem Statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example Problem Statements ,[object Object],[object Object],[object Object],[object Object]
Problem Statement Exercise ,[object Object],[object Object],[object Object],[object Object],10 Min
Project Scope - Description 23
Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number:   Number here Black Belt:  Name here Process Owner:  Name here Champion:  Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits:   Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s):  Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement:  * Defect identification  * Magnitude of the defect (events/unit time, etc)  * Where is the defect (location/group/segment)  * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement:  Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ):   Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx This is our focus
What is Project Scope? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why is Project Scope Important? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
When Do You Manage Scope? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Determining Project Scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Project Scope - SIPOC
What is a SIPOC? ,[object Object],[object Object],30 ©2006, JEA™;  All Rights Reserved  S  U  P  P  L  I  E R  S C  U  S  T  O  M  E  R  S Outputs Inputs Process
Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Create a SIPOC Map? ,[object Object],[object Object],[object Object],[object Object]
SIPOC Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object]
SIPOC: Inputs Labor Material Ideas Information Environment Process
SIPOC: High-Level Process View ,[object Object],Process Step 1: Bottling  Step 2: Labeling Step 3: Inspecting Step 4: Packaging
SIPOC: Outputs Process Physical products Documents Information Services Decisions
SIPOC Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Create a SIPOC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Remember  – the purpose of a SIPOC is to define project boundaries, not describe the process in detail. A full process map will be developed in Measure.
SIPOC Example Suppliers Inputs Process Outputs Customers Copier  Toner Electricity Original Yourself Power Company Office Supply Company  Copies Manufacturer Making a photocopy You File Others Put original  on glass  Close Lid Adjust  Settings Press  START Remove  originals  and copies Process Steps Paper Boundary Boundary 15 Deliv template.ppt
SIPOC Exercise ,[object Object],[object Object],20 Min Tip  – Sticky notes work very well when creating a SIPOC. It allows the team to brainstorm and rearrange items with minimal effort.
Project Scope – Included/Excluded
“ Included/Excluded” Description ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Included/Excluded ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],15 Deliv template.ppt
Example - Included/Excluded ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Grease related SSO’s All other SSO’s Southside All other areas No time periods excluded All time periods included Restaurant locations Commercial and Residential locations n/a n/a
Included/Excluded Exercise ,[object Object],[object Object],15 Min
Project Scope – Elevator Speech
What is an Elevator Speech? ,[object Object],[object Object],[object Object],[object Object]
Elevator Speech Exercise ,[object Object],[object Object],20 Min
Goal Statement
Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number:   Number here Black Belt:  Name here Process Owner:  Name here Champion:  Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits:   Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s):  Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement:  * Defect identification  * Magnitude of the defect (events/unit time, etc)  * Where is the defect (location/group/segment)  * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement:  Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ):   Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx This is our focus
What is a Goal Statement? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Primary and Secondary Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Primary and Secondary Metric Examples ,[object Object],[object Object],[object Object],[object Object]
Standard Goal Statement ,[object Object],[object Object],[object Object]
Example Goal Statements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Goal Statement Exercise ,[object Object],[object Object],20 Min
Remaining Project Charter Items Baseline Metric Performance Process Map Number Project Stakeholders Project Timeline Expected Benefits
Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number:   Number here Black Belt:  Name here Process Owner:  Name here Champion:  Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits:   Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s):  Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement:  * Defect identification  * Magnitude of the defect (events/unit time, etc)  * Where is the defect (location/group/segment)  * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement:  Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ):   Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx These are our focus
Baseline Metric Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Baseline Metric Performance ,[object Object],[object Object],[object Object]
Process Map Number ,[object Object],[object Object],[object Object],[object Object],[object Object]
Project Stakeholders ,[object Object],[object Object]
Project Timeline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Expected Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object]
Completed Charter Example
Deliverable 2: Define  Improve Computer Delivery Time Proj. No. 12345 Assigned Define Measure Analyze Green Improve Control Sched 7/1/08 7/15/08 8/30/08 9/30/08 10/7/08 10/20/08 11/20/08 Actual 7/1/08 7/12/08 9/5/08 9/28/08 Process Map Number:   1234 Black Belt:  I. Cantwait Process Owner:  Weneedta Getbetter  Champion:  Ima Gonnahelp Implementation Coordinator : Iwill Putinplace Data Coordinator : Ilove Numbers Team Members: John – Installer Paul – Installer George – Supervisor  Ringo - Purchasing Expected Benefits:   Hard Savings – $15 K Soft Savings – $225 K Other Benefits: Internal Customer Satisfaction Scores Project Timeline: Customer CTQ(s):  Configured computer delivered to new employee within 10 working days Problem Statement : From 7/1/08 through 6/30/08, new JEA employees located in downtown Jacksonville received their configured laptop/desktop computer at an average of 11.0 days (standard deviation = 2.04) vs. a 10 day USL. This translates to an estimated productivity loss of $225K/yr. Project Scope: Includes new hires and transferred employees to the downtown tower and CCC. Excludes all other locations or electronic Goal Statement:  Decrease the average computer delivery time from 11.0 days to 9.0 days by 11/20/08 without negatively impacting new computer inventory or expediting costs. Baseline Metric Performance  (7/08-6/08) :   Short Term Long Term Zbench -0.72 -0.50 DPMO 763,253 692,088 Example charter for project in Green phase
Project Charter - Workshop
Project Charter Exercise 1 ,[object Object],[object Object],15 Min
Example 1 Data
Example 1 - Solution Process Map Number:   Number here Black Belt:  Name here Process Owner:  Name here Champion:  Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits:   Hard Savings – 100 $K Soft Savings – xxx $K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s):  Cl 2  content in water leaving Ridenour averages 1.0ppm. Problem Statement : The Cl 2  content of Ridenour’s water averages 1.35ppm vs. a goal of 1.0ppm. This equates to a $100k opportunity for Cl 2  savings. Project Scope: Includes the water leaving Ridenour and excludes all other locations or water contaminants. Goal Statement:  Decrease the Cl 2  content at Ridenour from 1.35ppm to 1.0ppm by 2/1/09 without negatively impacting our ability to meet FDEP limits. Baseline Metric Performance ( 2/08 – 7/08 ):   Short Term Long Term Zbench 22.9 3.71 DPMO 0 103 Assigned Define Measure Analyze Green Improve Control Sched 7/1/08 7/15/08 8/30/08 9/30/08 10/7/08 10/20/08 11/20/08 Actual
Project Charter Example 2 ,[object Object],[object Object],10 Min
Example 2 - Solution A charter should not be completed for the Lime Pump Cost charter as presented. There is no specific process defect outlined. Stating cost as a defect does not reflect a process oriented problem solving methodology.  Cost is a result of the defect – not the defect itself. It is certainly valid to start researching a project based on the opinion that costs are too high, but there needs to be a drilldown to understand what defect needs to be improved.  For example, a $500k/yr cost could represent a large, small, or NO underlying defect within the current process. Remember, COPQ is the Cost  of  Poor Quality. It’s not Cost  Is  Poor Quality.
Project Charter Example 3 ,[object Object],[object Object],10 Min
Example 3 Data
Example 3 - Solution Process Map Number:   Number here Black Belt:  Name here Process Owner:  Name here Champion:  Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits:   Hard Savings – xxx $K Soft Savings – xxx $K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s):  Lime pump seal life meets or exceeds 35 days. Problem Statement : The Lime pump seal life at NGS currently averages 37 days vs. a desired minimum of 35 for any individual seal. This equates to $xxx/yr COPQ. Project Scope: Includes Lime pump seals at NGS, excludes all other locations or pumps Goal Statement:  Increase the NGS lime pump seal life from an average 37 days to 58 days by 2/1/09 without negatively impacting maintenance costs. Baseline Metric Performance ( 12/07 – 8/08 ):   Short Term Long Term Zbench 0.35 0.27 DPMO 362163 392180 Assigned Define Measure Analyze Green Improve Control Sched 9/1/08 10/5/08 11/1/08 12/1/08 1/1/09 2/1/09 3/1/09 Actual
Project Charter Exercise 4 ,[object Object],[object Object],10 Min
Example 4 - Solution A charter should not be completed for the Microsquish CAD software proposal. This is not a DMAIC project. It may be a very valid improvement to implement – it just isn’t a DMAIC project. When the business wants to implement a known solution, or when the tasks to achieve an end goal are known and obvious, this is a “just do it” project. Select an appropriate task force leader and proceed. DMAIC is used when the solution isn’t “obvious”. Rule of thumb – if you ask 4-6 people who have a different perspective of the problem what 1 thing they would do to fix the problem, and you get the same answer, it is a “just do it”. If you get several answers, use “DMAIC”.
Homework – 2D ,[object Object],[object Object],[object Object],[object Object]
Homework 2D Process Capability
Pearl St. Example {Project Name & No. Here} Process Map Number:   Number here Black Belt:  Name here Process Owner:  Name here Champion:  Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits:   Hard Savings – xxx $K Soft Savings – xxx $K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s):  Each Pearl St. Crew heading to a work location  <  30 min of start time. Problem Statement : Work crews at Pearl St. are taking an average 35 minutes to obtain work assignments and depart the yard vs. a 30 minute individual crew maximum. Reducing this to a 20 min avg. equates to $xxx/yr in lost productivity. Project Scope: Includes all Pearl St. work crews, excludes all other locations. Goal Statement:  Decrease the work crew departure delay from an average of 35min to 20 min by 1/2/09 without negatively impacting accuracy or completeness of work assignments. Baseline Metric Performance ( 5/08-7/08 ):   Short Term Long Term Zbench -2.39 -0.85 DPMO 991625 803225 Assigned Define Measure Analyze Green Improve Control Sched 9/1/08 10/5/08 11/1/08 12/1/08 1/1/09 2/1/09 3/1/09 Actual
Learning Check –  Define Project Boundaries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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D07 Project Charter

  • 1. Define Project Boundaries Deliverable 2D
  • 2. Define Module Roadmap Define 1D – Define VOC, VOB, and CTQ’s 2D – Define Project Boundaries 3D – Quantify Project Value 4D – Develop Project Mgmt. Plan Measure 5M – Document Process 6M – Prioritize List of X’s 7M – Create Data Collection Plan 8M – Validate Measurement System 9M – Establish Baseline Process Cap. Analyze 10A – Determine Critical X’s Improve 12I – Prioritized List of Solutions 13I – Pilot Best Solution Control 14C – Create Control System 15C – Finalize Project Documentation Green 11G – Identify Root Cause Relationships
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number: Number here Black Belt: Name here Process Owner: Name here Champion: Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits: Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s): Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement: * Defect identification * Magnitude of the defect (events/unit time, etc) * Where is the defect (location/group/segment) * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement: Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ): Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx 15 Deliv template.ppt
  • 13. Deliverable 2: Define Improve Computer Delivery Time Proj. No. 12345 Assigned Define Measure Analyze Green Improve Control Sched 7/1/08 7/15/08 8/30/08 9/30/08 10/7/08 10/20/08 11/20/08 Actual 7/1/08 7/12/08 9/5/08 9/28/08 Process Map Number: 1234 Black Belt: I. Cantwait Process Owner: Weneedta Getbetter Champion: Ima Gonnahelp Implementation Coordinator : Iwill Putinplace Data Coordinator : Ilove Numbers Team Members: John – Installer Paul – Installer George – Supervisor Ringo - Purchasing Expected Benefits: Hard Savings – $15 K Soft Savings – $225 K Other Benefits: Internal Customer Satisfaction Scores Project Timeline: Customer CTQ(s): Configured computer delivered to new employee within 10 working days Problem Statement : From 7/1/07 through 6/30/08, new JEA employees located in downtown Jacksonville received their configured laptop/desktop computer at an average of 11.0 days (standard deviation = 2.04) vs. a 10 day USL. This translates to an estimated productivity loss of $225K/yr. Project Scope: Includes new hires and transferred employees to the downtown tower and CCC. Excludes all other locations or electronic Goal Statement: Decrease the average computer delivery time from 11.0 days to 9.0 days by 11/20/08 without negatively impacting new computer inventory or expediting costs. Baseline Metric Performance (7/07-6/08) : Short Term Long Term Zbench -0.72 -0.50 DPMO 763,253 692,088 Example charter for project in Green phase
  • 14. Deliverable 2: Define; SIPOC Suppliers Inputs Process Outputs Customers ?? ?? Process Description ?? ?? ?? ?? ?? ?? Process Steps Project Boundary Project Boundary ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ??
  • 16. Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number: Number here Black Belt: Name here Process Owner: Name here Champion: Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits: Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s): Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement: * Defect identification * Magnitude of the defect (events/unit time, etc) * Where is the defect (location/group/segment) * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement: Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ): Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx This is our focus
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. Project Scope - Description 23
  • 24. Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number: Number here Black Belt: Name here Process Owner: Name here Champion: Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits: Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s): Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement: * Defect identification * Magnitude of the defect (events/unit time, etc) * Where is the defect (location/group/segment) * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement: Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ): Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx This is our focus
  • 25.
  • 26.
  • 27.
  • 28.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34. SIPOC: Inputs Labor Material Ideas Information Environment Process
  • 35.
  • 36. SIPOC: Outputs Process Physical products Documents Information Services Decisions
  • 37.
  • 38.
  • 39. SIPOC Example Suppliers Inputs Process Outputs Customers Copier Toner Electricity Original Yourself Power Company Office Supply Company Copies Manufacturer Making a photocopy You File Others Put original on glass Close Lid Adjust Settings Press START Remove originals and copies Process Steps Paper Boundary Boundary 15 Deliv template.ppt
  • 40.
  • 41. Project Scope – Included/Excluded
  • 42.
  • 43.
  • 44.
  • 45.
  • 46. Project Scope – Elevator Speech
  • 47.
  • 48.
  • 50. Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number: Number here Black Belt: Name here Process Owner: Name here Champion: Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits: Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s): Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement: * Defect identification * Magnitude of the defect (events/unit time, etc) * Where is the defect (location/group/segment) * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement: Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ): Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx This is our focus
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57. Remaining Project Charter Items Baseline Metric Performance Process Map Number Project Stakeholders Project Timeline Expected Benefits
  • 58. Project Charter {Project Name & No. Here} Assigned Define Measure Analyze Green Improve Control Sched Date Date Date Date Date Date Date Actual Date Date Date Date Date Date Date Process Map Number: Number here Black Belt: Name here Process Owner: Name here Champion: Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits: Hard Savings –$ xxx K Soft Savings –$ xxx K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s): Describe customer CTQ (customer need/defect and spec limit.) Problem Statement : List the 4 elements of a problem statement: * Defect identification * Magnitude of the defect (events/unit time, etc) * Where is the defect (location/group/segment) * Why this project is important to work now ($, strategy support, etc) Project Scope: List project/process boundaries here Goal Statement: Increase(/decrease) the {primary metric} from {baseline state} to {improved state} by {date} without negatively impacting {secondary metric}. Baseline Metric Performance ( Time frame here ): Short Term Long Term Zbench x.x x.x DPMO xxxxxx xxxxxx These are our focus
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 66. Deliverable 2: Define Improve Computer Delivery Time Proj. No. 12345 Assigned Define Measure Analyze Green Improve Control Sched 7/1/08 7/15/08 8/30/08 9/30/08 10/7/08 10/20/08 11/20/08 Actual 7/1/08 7/12/08 9/5/08 9/28/08 Process Map Number: 1234 Black Belt: I. Cantwait Process Owner: Weneedta Getbetter Champion: Ima Gonnahelp Implementation Coordinator : Iwill Putinplace Data Coordinator : Ilove Numbers Team Members: John – Installer Paul – Installer George – Supervisor Ringo - Purchasing Expected Benefits: Hard Savings – $15 K Soft Savings – $225 K Other Benefits: Internal Customer Satisfaction Scores Project Timeline: Customer CTQ(s): Configured computer delivered to new employee within 10 working days Problem Statement : From 7/1/08 through 6/30/08, new JEA employees located in downtown Jacksonville received their configured laptop/desktop computer at an average of 11.0 days (standard deviation = 2.04) vs. a 10 day USL. This translates to an estimated productivity loss of $225K/yr. Project Scope: Includes new hires and transferred employees to the downtown tower and CCC. Excludes all other locations or electronic Goal Statement: Decrease the average computer delivery time from 11.0 days to 9.0 days by 11/20/08 without negatively impacting new computer inventory or expediting costs. Baseline Metric Performance (7/08-6/08) : Short Term Long Term Zbench -0.72 -0.50 DPMO 763,253 692,088 Example charter for project in Green phase
  • 67. Project Charter - Workshop
  • 68.
  • 70. Example 1 - Solution Process Map Number: Number here Black Belt: Name here Process Owner: Name here Champion: Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits: Hard Savings – 100 $K Soft Savings – xxx $K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s): Cl 2 content in water leaving Ridenour averages 1.0ppm. Problem Statement : The Cl 2 content of Ridenour’s water averages 1.35ppm vs. a goal of 1.0ppm. This equates to a $100k opportunity for Cl 2 savings. Project Scope: Includes the water leaving Ridenour and excludes all other locations or water contaminants. Goal Statement: Decrease the Cl 2 content at Ridenour from 1.35ppm to 1.0ppm by 2/1/09 without negatively impacting our ability to meet FDEP limits. Baseline Metric Performance ( 2/08 – 7/08 ): Short Term Long Term Zbench 22.9 3.71 DPMO 0 103 Assigned Define Measure Analyze Green Improve Control Sched 7/1/08 7/15/08 8/30/08 9/30/08 10/7/08 10/20/08 11/20/08 Actual
  • 71.
  • 72. Example 2 - Solution A charter should not be completed for the Lime Pump Cost charter as presented. There is no specific process defect outlined. Stating cost as a defect does not reflect a process oriented problem solving methodology. Cost is a result of the defect – not the defect itself. It is certainly valid to start researching a project based on the opinion that costs are too high, but there needs to be a drilldown to understand what defect needs to be improved. For example, a $500k/yr cost could represent a large, small, or NO underlying defect within the current process. Remember, COPQ is the Cost of Poor Quality. It’s not Cost Is Poor Quality.
  • 73.
  • 75. Example 3 - Solution Process Map Number: Number here Black Belt: Name here Process Owner: Name here Champion: Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits: Hard Savings – xxx $K Soft Savings – xxx $K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s): Lime pump seal life meets or exceeds 35 days. Problem Statement : The Lime pump seal life at NGS currently averages 37 days vs. a desired minimum of 35 for any individual seal. This equates to $xxx/yr COPQ. Project Scope: Includes Lime pump seals at NGS, excludes all other locations or pumps Goal Statement: Increase the NGS lime pump seal life from an average 37 days to 58 days by 2/1/09 without negatively impacting maintenance costs. Baseline Metric Performance ( 12/07 – 8/08 ): Short Term Long Term Zbench 0.35 0.27 DPMO 362163 392180 Assigned Define Measure Analyze Green Improve Control Sched 9/1/08 10/5/08 11/1/08 12/1/08 1/1/09 2/1/09 3/1/09 Actual
  • 76.
  • 77. Example 4 - Solution A charter should not be completed for the Microsquish CAD software proposal. This is not a DMAIC project. It may be a very valid improvement to implement – it just isn’t a DMAIC project. When the business wants to implement a known solution, or when the tasks to achieve an end goal are known and obvious, this is a “just do it” project. Select an appropriate task force leader and proceed. DMAIC is used when the solution isn’t “obvious”. Rule of thumb – if you ask 4-6 people who have a different perspective of the problem what 1 thing they would do to fix the problem, and you get the same answer, it is a “just do it”. If you get several answers, use “DMAIC”.
  • 78.
  • 79. Homework 2D Process Capability
  • 80. Pearl St. Example {Project Name & No. Here} Process Map Number: Number here Black Belt: Name here Process Owner: Name here Champion: Name here Implementation Coordinator : Name here Data Coordinator : Name here Team Members: Name & function here Name & function here Name & function here Name & function here Name & function here Expected Benefits: Hard Savings – xxx $K Soft Savings – xxx $K Other Benefits: List benefit here List benefit here Project Timeline: Customer CTQ(s): Each Pearl St. Crew heading to a work location < 30 min of start time. Problem Statement : Work crews at Pearl St. are taking an average 35 minutes to obtain work assignments and depart the yard vs. a 30 minute individual crew maximum. Reducing this to a 20 min avg. equates to $xxx/yr in lost productivity. Project Scope: Includes all Pearl St. work crews, excludes all other locations. Goal Statement: Decrease the work crew departure delay from an average of 35min to 20 min by 1/2/09 without negatively impacting accuracy or completeness of work assignments. Baseline Metric Performance ( 5/08-7/08 ): Short Term Long Term Zbench -2.39 -0.85 DPMO 991625 803225 Assigned Define Measure Analyze Green Improve Control Sched 9/1/08 10/5/08 11/1/08 12/1/08 1/1/09 2/1/09 3/1/09 Actual
  • 81.