Allison Anderson and Bob 2 of 3

Brave New Bob
(a review and look forward)

November 1, 2006

Current Situation Analysis – Two Months Ago

• We have said learning is a process, not an event, but do little to support that model.
• We know that it takes action, practice and feedback to solidify most types of
learning, and yet we do not offer many venues for practice/feedback.
• We have not incorporated the explosion of self-publishing and collaborative
learning in to our methodology and recommendations
• We have historically relied primarily on formal learning
• We have historically produced large, “inflexible” courses (which biz groups and
instructors have adapted anyway)
• IU does not currently capitalize on the increasing internal use of new resources (e.g.;
blog.intel.com / intelpedia.intel.com)
• IU is strategically moving from Classroom to E-learning, but we have no stated
model or criteria for recommending interventions within this strategy
• Our design/development model is not fast or flexible enough to meet the urgent
demands of our changing environment
• Efficiency and cost-effectiveness continue to drive change
• Add conversation here

Our partners WANT us to evolve, our learners NEED us to evolve, the
corporation DEMANDS that we evolve. This is a unique opportunity to
change.

2 11/20/2008 Intel University Design Services Team - Biz Ops

Current Situation Analysis - Today

We don’t know – what can we piece together? It’s a process, it’ll take
time.
What types of content are we supporting?

What businesses are we supporting?
What is Intel’s overall strategy for learning & development?
How does our work fit in with other groups?
– ILD Program Management
– Intel U Product Line Management
– Intel U Governance
– Intel U Performance Consultants
– BGHR


Why Bob?

Because Bob is about innovation
Bob isn’t the same as what we’ve done before

Bob needed a name besides a strategy
Bob is an evolution
Bob could cause a revolution

And really… it’s all about Bob anyway.


Bob – an Intel employee


How does Bob learn?
(and WHY does Bob Learn?)

Practice/ Apply
Acquire
Feedback (depth)
(breadth & depth)
(depth)

Identify the need Test the application Apply it on the
for information, of the skill, test job, dig deeper,
acquire information whether information fill the gaps, refresh
or skills has been absorbed, when needed
refresh if necessary


The model applies to all levels of competency
But the approach may vary*

Foundational Intermediate Advanced
Classroom Univ. Program
Static, web
Acquire (wiki, html) Acquire Acquire

Practice/ Practice/ Practice/
Feedback Feedback Feedback

Apply Apply Apply

*These are examples only – not specific, binding recommendations

How does Bob learn (Part 2)?

Bob searches for information electronically
Bob communicates with people in person, on the phone, electronically
Subject Matter Experts
Peers and Co-workers W W
W
W CL
Bob tries things out on his own
B
Bob takes e-courses PS

Bob goes to classes
B J
Bob participates B
WBT
Bob learns with others S

Bob experiences things on the job Bob
B
Bob role models for others C


Ecosystems
Are sometimes facilitated,
sometimes self-directed B
Might center around:
– Topics W W
W
– Competencies W CL
– Geographies
– Job skills
S
– Business Groups
– Specific Learning Focus B PS
B

WBT
Involve many types of
learning J
C
May be long or short term B

May be formal or informal

May grow spontaneously or be
developed centrally

Have always been there, whether
we acknowledged them them or not


Informal
Ecosystems
Formal

A Skill Assessment
W
B 0
B Blog 0
A
1:1 Coaching 0 0
C
B 0
People E W
B
ILT
Instructor Led
Course Sk S
PS
J Job Aid
W E W
O Object

P Podcast
Ecosystems include many elements*
PS
Performance
Support P P
J P WBT
SkillSoft
E P
Sk
W P E
S Simulation
P CL
W Wiki page
E B P
C
WBT WBT Course
J
B

*These are examples only

Designated SME Saadia Vikas

Formal content
begets new
C C C C C C C C
user-
generated
content

Chaos!?!?
Bob

Repositories
Bob is notified C Stabilized Content
when new formal C C C C
content is posted

C Bring Order to the Chaos
C
(search/tag, validation)
Discarded/edited content

D&D Objects are developed/
updated to include user-
generated content

O O C O C
O O
Add to formal solution content

Everybody is an SME at something

What does it take to create Bob’s world?

Engagement –
– Getting people involved in the ecosystems – entry points
– Getting subject matter experts involved

Technology –
– Finding the technologies that will support the pla


Making the shift - Immediate Tactical Goals

• Understand Bob’s role moving forward. Where do we add value, and
where do we shift the learning design strategy.
• Get ILD excited and engaged – introduce Bob to a wider audience
• Take another look – how can/does it apply for Management and
Leadership development strategies? Does it need to?
• Identify where we do and do not control content (sage on the stage
vs. guide on the side)
• Criteria for recommending learning interventions – Done 9/2006
• Evaluation recommendations/Success Criteria
(What makes us successful, what do we evaluate, when and how)
• Build one: Building the DM Competency Ecosystem – Next steps for
competencies TBD
• Tie Bob to eLSW work – identify the technical implications/plan for
elements


Making the shift - Long Term Strategic
Goals
• Create a culture of learning, engage the masses
• How do we connect people to people, content, expertise, etc.?
Tools? Communication?
• Comprehend our role in creating the learning environment &
developing ecosystems
• Create and nurture Change Agents to speed user adoption
• Capitalize on instructors, subject matter experts, managers,
create the mega learning ecosystem


Next Steps

• Identify the buy-in plan – use it or lose it?
• Meet with Design/Development team members – spin people up on
technologies, background, gather input and ideas.
• Meet with Bruce and Brad to discuss how Bob can fit into Learning
Framework discussions
• Find strategic opportunities - Meet with Ann Davis and Debra
Whitaker regarding Manager Transitions Program and whether Bob
can make an appearance.
• Identify intersection with eLSW work
• Create a technical plan
• Review intervention matrix
– Validate structure/approach
– Validate feasibility of interventions


Making the shift – New Approaches

New approach to content:
• Identify cognitive learning (eg; info only) vs. behavior change/
attitudes and move info acquisition to informal, asynch. forms (wiki,
blog, podcast, etc.)
• Harvest expertise from SME’s, harvest new SME’s and topics from
New approach to design & development
• Shift away from the “learning as event” model and toward a
“learning as a process” model – add the development part of
“Intel Learning and Development”
• Create/expand facilitated learning workgroups
• Shorter modules, smaller, more flexible chunks
• Focus ILT on higher competency, deeper skills
• Engage subject matter experts in more of the process (developing
content, leading workgroups, etc.)


Choosing Learning
Interventions

Sample Design Elements
More Individual More Collaborative

Podcast Coaching/ Mentoring Blogs
Test / Assessment

AEP (Breeze) RSS Feed Brown Bag/
ILT (F2F/virtual)
Online Chat
Job Aid
Books 24x7
(document)
Work Groups Gaming

EPSS
Discussion Forum Wiki

Online Simulation/ Scenario
Social Networking Tools

WBT Module
Community of Practice Case Study
(course, mini module or process consultant)

Canned Structured Event
(webcast, virtual)


Design & Learning Learning Network –
Strategy Support Apply Formal & Informal
Refresh Discussion Forums
Design Learning & Content
Expert Finder
Strategy (Ecosystem)
Live Chat
Email
Feed & Seed Ecosystem

Harvest Knowledge Practice/ Formal Learning
Work Groups
Feedback
Invitation &
Self-Publishing
Communication

Engage
SME’s

Acquire

Organizational Support
(Management support, robust learning culture, tools & systems)


TIME

More “E” More “I”

Level of Competency

Fewer
More
people
people

Broad Specific/
Knowledge Level of Depth/Specificity Deep knowledge
# of People


Practice/ Apply/
Acquire Refresh
Feedback

Learning & Design Strategy Learning Ecosystem
Design Learning & Content Strategy Formal & Informal Learning Groups
Feed & Seed Ecosystem Networking Opportunities
Harvest Knowledge Discussion Forums, Chat, email
Invitation & Communication Self-Publishing
Engage SME’s

Organizational Support
(Management support, robust learning culture, tools & systems)


Our Scorecard

Acquire Practice/
Apply
Feedback

We do some here,
We focus much of We do little
but focus more on
here and need
our energy here, much more job aids than
connecting people
though not in an or integrated
integrated way support


Acquire Information
B Blog
WW
W Wiki page W
W
B
Bob has a question, he looks for a relevant
entry in Intelpedia. The wiki leads him to
Cara’s Blog.

BOB

As he reviews the wiki, he
realizes he needs to learn a
new skill. In her Blog, Cara
mentions a short Instructor Led
practice simulation that she is
taking. Bob decides to attend.

Practice / Feedback – Access to Expertise
B Blog
WW
W Wiki page W
W
C 1:1 Coaching

B Bob and Cara attend the Instructor Led
S Simulation
practice simulation. They decide to keep
in contact to share thoughts and ideas
as they work on their projects.

Cara
Vikas finds
B something in
B
Bob’s blog and
S Bob starts his
they connect.
own blog. Vikas

BOB
C
B
In the virtual
practice session, Bob
meets Saadia. Saadia
offers to be a coach.
Saadia

Apply / Refresh
B Blog
WW
W Wiki page W
W
C 1:1 Coaching
Bob starts his own
B blog. Vikas finds
S Simulation something in Bob’s
blog and they
J Job Aid
PS
connect.

E Expertise
Cara

P Bob has Job Aids B J B
Performance and performance
S Support
S support tools at his
disposal as he
Vikas
P Podcast applies the skill to
his job BOB
C E
B
Through his growing
network, Bob finds
experts across the
company.
Saadia

The Ecosystem Evolves
B Blog
WW
W Wiki page W
W
C 1:1 Coaching CL WBT
B
S Simulation
Bob eventually finds

J Job Aid
Bob develops a BKM
and posts a podcast PS
WBT and ILT classes
that will take him to
to the wiki an advanced level.
E Expertise
Cara

P B J B
Performance
S Support
S P Vikas
P Podcast

WB BOB

T
WBT Course
C E
E B
CL Instructor Led
Course As time goes on,
Bob’s network of
experts continues
to grow.
Saadia

Everyone is a part of the Ecosystem

Bob’s ecosystem is
connected to many other
ecosystems.

W W
W
W CL

B

PS
B
J B
S WBT

C
B


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Allison Anderson and Bob 2 of 3