1. Résumé of Leigh Uys.
Date of birth: 06 June 1975.
Address (Home):
90 Sarel Cilliers Street
Rynfield
Gauteng, South Africa
Mobile: +27 72 552 3751
Nationality: South African
Address:(Business):
N/A
Telephone: +27 78 72 552 3751
Facsimile: +27 11 321 8045
C A R E E R S U M M A R Y:
A C C O M P L I S H M E N T S I N R E L A T I O N S H I P M A N A G E M E N T , S A L E S
M A N A G E M E N T A N D C U S T O M E R S E R V I C E E X C E L L E N C E .
P R O F E S S I O N A L E X P E R I E N C E:
JUNE 2014 TO CURRENT: SALES CONSULTANT: SHRED-IT
Reporting to the Sales Manager. Specific duties included:
• Between 50 – 60 cold calls telephonically each week
• Seeing 20 new clients each week
• Presentations to Corporate clients at Board level
• Reaching monthly targets
• Customer Service
• Problem Solving, handling of complaints.
• Building up customer relationships
• Follow ups
• Risk Assessments ; needs analysis of each individual client
• In conjunction with the Sales Manager, develop and set specific and measurable
sales targets on an annual basis.
• Submit call reports and sales orders in a timely and efficient manner.
• Communicate with the CSRs regarding client relations, and potential upgrade
possibilities.
• Assist and contribute your learning experiences to members of my team
• Keep up to date on current Sales techniques and theories Work with junior
executives so that they attain early successes.
• Bring potential Sales Executives out into the field with me to evaluate if they fit into
our system, and would be beneficial to the organization.
• Work with and assist my Sales Manager on large scale promotional campaigns in my
branch.
• Upgrade clients.
• Promote a positive and professional Sales attitude and ensure the high standards
required by Shred-it for customer service, security, and environmental consciousness
are maintained.
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2. AUGUST 2011 TO MAY 2014: ACCOUNT EXECUTIVE: MASTERSKILL
Reporting to the General Manager. This entailes increasing Masterskill’s customer base by
offering service excellence whilst utilising Masterskill’s unique product offering. Specific
duties included:
• Effective management of all leads.
• Responsible generating additional business and opening new corporate and training
centre accounts.
• Presentations to large corporate customers offering training solutions.
• Customer presentations and presentations to Board / Exco level.
• Responsible for obtaining monthly targets.
• Canvasing for new customers.
• Responsible for identifying key strategic areas for business opportunities according
to needs analysis.
• Problem Solving, handling of complaints.
• Ensuring that customers are up to date to industry standards.
• Responsible for relationship building and management.
• Monthly reporting to General Manager.
• Ongoing liason with all departments to ensure smooth operations.
• Customer liason (ie handling of complaints etc)
• Responsible for generating new ideas regarding possible market oppertunities.
• Packaging the correct solutions to customers.
• Ensuring smooth service delivery.
• Daily / weekly and monthly administration duties.
• Selling a vast selection of specialised products and services.
OCTOBER 2010 TO JANUARY 2011: TRAVEL CONSULTANT: FLIGHT CENTRE (TEMPORARY)
Reporting to the Store Manager. This entailed increasing Flight Centre’s customer base by
offering unreiveld service utilising Flight Centre’s unique product offering. Specific duties
included:
• Attending to all walk-in customers.
• Attending to telephonic enquiries.
• Attending to web-based enquiries.
• Sourcing the best available packages from the various service providers.
• Handling of customer complaints.
• Following up of leads.
• Generating business through canvassing existing customers.
• Monthly reconciling of accounts to service providers.
• Daily banking.
APRIL 2004 TO DECEMBER 2008: AREA SALES MANAGER: SA WARRANTIES (PTY) LTD
Reporting to the Regional Sales Manager. This entailed increasing visibilty in the market
place and building relationships and thus increasing sales. Specific responsibilities included:
• Effective management of area.
• Responsible for sales at 50 dealerships.
• Responsible for opening new dealerships in order to increase sales.
• Customer presentations and presentations to Dealer Principal level.
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3. • Compiling and managing annual sales plan. (budget)
• Responsible for identifying key strategic areas for business oppertunities
• Ensuring that the correct products and procedures are used.
• Responsible for achieving targets set.
• Problem Solving, handling of complaints, and dealing with SLA’s
• Ensuring that dealership is up to date and comply with legislation (NCA, FIAS,
Insurance Act) – relevant documents
• Responsible for relationship building.
• Monthly reporting to Regional Sales Manager.
• Ongoing liason with all departments to ensure smooth operations.
• Providing feedback on weekly basis.
• Monotoring of accuracy of work done.
• Customer liason (ie handling of complaints etc)
• Responsible for generating new ideas regarding possible market oppertunities.
OCTOBER 2003 TO MARCH 2004: SHORT TERM INSURANCE CONSULTANT: COLIN COOPERS
AND ASSOCIATES (SATELITE OFFICE AT KEY DELTA PINETOWN)
Reporting to the Director. This entailed selling all Insurance products available to all Key
Delta customers
• Establishing customer needs with regards to insurance
• Informing customers of various insurance options available
• To ensure customer service excellence.
• To implement and maintain CSI.
• Selling appropriate products
• Administration and follow-up work
JANUARY 1994 TO SEPTEMBER 2003: CUSTOMER CONSULTANT: STANDARD BANK
HILLCREST
Reporting to the Branch Manager, the specific responsibilities included :
• Providing customers with a full range of banking products.
• Opening, closing, transferring and amending accounts.
• Problem solving and query resolution
• Procurring new business.
• Writing motivations and making recommendations for credit applications.
E D U C A T I O N :
KLOOF HIGH SCHOOL 92’: KZN, Subjects: English, Afrikaans, Biology, Accounting, Typing,
Geography
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4. C O M P A N Y T R A I N I N G / C O U R S E S:
MANAGEMENT: Management 1 & 2, Negotiating Skills.
COMPUTER: MS Word Advanced, Exel Basic, MS PowerPoint Basic, CRM, Pastel
R E F R E N C E S :
Ms Terry Tom Sales Manager : Shred-it
079 502 5456
Ms Marlene Louw Sales Manager : Masterskill
083 440 5242
Lianne Store Manager, Flight Centre, The Grove, Pta
012 816 9360
Mr. Carel Uys Ex Regional Sales Manager: SA Warranties
083 283 8822
Mr. Gillian Lewis Director: Colin Coopers and Associates
031 313 3100
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