The document provides a list of online chat reference services available from various libraries. It then includes examples of chat transcripts between a librarian and patron asking about Queen Victoria. The librarian provides short, friendly assistance by finding relevant sources within a few minutes and confirming the patron has what they need before ending the chat.

2. All of my “ex”s live in cyberspace…

6. One Short Minute

12. Dealing with Griefers

14. (Not actually an option)