Program final

2013

Black
Hawk,
Colorado

Table
of
Contents

Sponsors...........................................................................................................................2

Agenda ........................................................................................................................4
-‐
5

Larry
Zogby:
Reception
Magic
Show ...............................................................................6

Dan
Seidman:
Sales .........................................................................................................7

Ultimate
Objection
Handling
Tool........................................................................10
-‐
24

Bruce
Ross:
Branding.....................................................................................................26

Agility
Recovery:
Disaster
Prevention
&
Mitigation.....................................................28

Sample
Planning
Tool...........................................................................................30
-‐
31

Bruce
Davisson:
Driver
Safety .......................................................................................32

Dominick
Simone:
IC
Classification ...............................................................................34

Beth
Arnold:
Health
Incentives .....................................................................................36

Pam
Kotynski:
Diagnostic
&
Reference
Labs.................................................................38

Alex
Halsey:
Pathology
Labs..........................................................................................40

Keith
Cunningham:
HIPAA.............................................................................................42

Richard
Iyrie:
Pharmaceutical
Specialty
Infusion .........................................................44

Carl
Bennett:
Nuclear
Medicine ....................................................................................46

Ken
Arnold:
Specimen
Integrity
&
Exposure
Control....................................................48

Conference
Menu ..........................................................................................................50

AGENDA for Wednesday, June 26, 2013
4-6pm Vendor Set-Up, Registration check-in
6-8pm Reception: Southwest Dinner Buffet & Open Cash Bar
Featuring Illusionist, Larry Zogby
AGENDA for Thursday, June 27, 2013
8:00am Ameristar Breakfast Buffet
9:00 – Noon Keynote Speaker
Dan Seidman,
12:00pm Cold Deli Lunch Buffet
1:00 - 1:50pm Branding Your Company
Bruce Ross
1:55 – 2:45pm Disaster Mitigation
Scott Smith & Michael Schreiner, Agility Recovery
2:50 – 3:35pm Driver Safety
Bruce Davisson, Center for Transportation Safety
3:35 – 3:50pm Mid-Afternoon Break (coffee, tea, soda, cookies)
3:55 – 4:40pm Employee v. IC Classification
Dominick Simone, Subcontracting Concept, LLC
4:45 – 5:30pm Health Incentives for Employees and IC’s
Beth Arnold
5:30 – 6:00pm Break before Dinner
6:00 – 6:30pm Open Cash Bar, Networking Opportunity
6:30 – 7:30pm “Campfire” Dinner Buffet
7:30 – 8:30pm Sales & Marketing Social Hour (Hosted Bar)
Ken Arnold with Dan Seidman & Bruce Ross

AGENDA for Friday, June 28, 2013
8:00am Ameristar Breakfast Buffet
8:50 – 9:35am Diagnostic Lab Speaker
Pam Kotynski
9:40 – 10:25am Pathology Lab & Logistics Manager Speaker
Alex Halsey, Strata Pathology
10:30 – 12:00am HIPAA/HiTech
Keith Carrington, CHPSE CRC Compliance
12:00pm Lunch Buffet
1:00 - 1:50pm Pharmaceutical & Home Health
Richard Iryie, Amerita Specialty Infusion
1:55 - 2:45pm Nuclear Medicine
Carl Bennett, Transportation Resource Partners, LLC
2:55 - 3:45pm Specimen Integrity & Exposure Control
Ken Arnold, Integrity Medical Courier Training
3:45 – 4:00pm Lunch Buffet Mid-Afternoon Break (coffee, tea, soda, cookies)
4:00 – 5:00pm Roundtable (all speakers from Friday session)
5:15pm – Free Shuttle to Denver International Airport & Days Inn at DIA
5:00 – 6:30pm Vendor take down

917.418.7105
Visit
Larry
online
at
www.LarryZogby.com
or
email

Larry Zogby’s innovative, world class
sleight of hand illusions were
unforgettable, and so was his brilliant,
energetic wit.
He created fast-paced magical moments
that left us captivated – the whole evening
was highly entertaining!”
He’ll ElEctrify you ~ with ~
closE up Magic
Larry Zogby
Larry's
passion
for
dazzling
an
audience
has
grown
over
the
past

30
years,
and
in
his
quest
for
perfection
he
has
mastered
the
art
of

Close
Up
Magic.

A
gifted
and
charismatic
storyteller,
Larry
excels
at
keeping
his

audience's
attention
while
he
flawlessly
presents
his
baﬄing
magic

tricks
right
under
their
noses.
Larry
weaves
hilarious
candor
with
his

performance
and
energizes
and
engages
all
in
attendance,

connecting
the
audience
through
laughter
and
amazement.
In
his

journey
to
entertain,
Larry
draws
inspiration
from
gifted
illusionists

David
Copperfield,
Lance
Burton,
Joseph
Gabriel,
Siegfried
&
Roy,
and

Johnny
Thompson
as
well
as
gifted
performers
like
Frank
Sinatra
and

Michael
Jackson.

Born
and
raised
in
the
Bay
Ridge
neighborhood
of
Brooklyn,
NY,

Larry
Zogby
caught
the
magic
bug
at
age
12.
By
the
age
of
16
he
was

performing
at
private
par
ties,
churches,
and
hospitals.
While

working
his
way
through
college
as
a
waiter,
he
used
these
close
up

opportunities
to
hone
his
craft
at
his
tables
and
developed
his
very

own
brand
of
Close
Up
Magic,
blending
masterful
sleight
of
hand

illusions
along
with
lightning
fast
presentation
and
a
delightful
twist

of
humor.

Larry
was
able
to
use
his
passion
and
determination
for
magic
along

with
his
quick
wit
that
he
practiced
in
these
early
performances
to

bring
him
a
lot
of
success
in
his
professional
life
as
President
and

CEO
of
RDS
Delivery
Service,
a
thriving
NYC
uniformed
courier

company.

Larry
has
delighted
thousands
of
audiences
with
his
Close
Up

Magic,
including
such
celebrities
as
Cher,
The
NY
Mets,
Chaz

Palminteri,
Darryl
Strawberry,
Regis
Philbin,
Andy
Warhol
and

F.

Murray
Abram.

THE ULTIMATE OBJECTION-
HANDLING TOOL

2013 Medical Transportation
Summit

Dan Seidman~Dan@GotInfluenceInc.com.com

© 2013 Dan Seidman of GOT INFLUENCE? Dan@GotInfluenceInc.com
What is important to
you about this sales
training?
Professionally:

Personally:

THE ULTIMATE
OBJECTION-HANDLING TOOL

Let’s list our toughest objections:

Top 4
Objections #1

(list 3 different ways)

Top 4
Objections #2


Top 4
Objections #3


Top 4
Objections #4


OBJECTION-HANDLING
Objections #1

BRAINSTORM!

OBJECTION-HANDLING
Technique #2

BREAK DOWN
AMBIGUOUS WORDS

Technique #3
RESPOND
USING GAIN
or PAIN
1. A friend describes a new business idea, you immediately:

A. Point out some concerns he should address.

B. Say “Great! Go for it!”

2. You ask your spouse about buying a new car, he/she responds:

A. Well, there are a lot of 0% finance options, let’s check them out.

B. I’m not sure, we’re talking about $30,000.

3. You get the decision-maker on the phone and say, “We can reduce
your print costs by 22% within 60 days.” He/she replies:

A. That’s sounds impressive, how do you do that?

B. We’re not spending money on anything new right now.

Which answer is TO and which is AWAY?
How did you answer each?
So what is your tendency, TO or AWAY?


PHRASES
TO
USE
WITH
GAIN
BUYERS

Corporate

• Increased revenue, market share, or marketplace status
• Excitement, hope about the company’s future (perhaps
reflected in stock price increase)
• Happy shareholders
• Delighted customers
• Sending a confident, upbeat message to customers and/or employees
• Complete trust in a company’s offerings and products

Individual

• Great advancement opportunity with outstanding career path potential
• Increase in income potential
• Personal prestige and respect
• Corporate confidence in person’s abilities
• Efficient and effective work processes that reduce workload and offer
more time with the family (i.e., better, more frequent vacations)
• Ability to quickly close business and earn more money
• Individual and family is happy with job and career

PHRASES
TO
USE
WITH
PAIN
BUYERS

Corporate

• Irrecoverable or squandered revenue, market share, or marketplace status
• Fear about the company’s future
• Angry shareholders
• Embarrassment to customers
• Sending a bad or wrong message to customers and/or employees
• Mistrust of a company’s offerings and products

Individual

• Ruined advancement opportunity or obstruction of career path
• Reduced or lost income potential
• Loss of personal prestige
• Corporate doubt about abilities
• Inefficient work processes that increase workload and steal time from
family
• Wasted efforts to close business or build business
• Family frustration over work issues


GAIN VS. PAIN
People (Buyers!) are motivated to make decisions based on whether
they can attain goals, benefits, good things (GAIN) or to avoid
problems, trouble, negative consequences (PAIN).
WHAT’S IMPORTANT TO YOU ABOUT X?

X
means

(the buyer’s criteria or need – your product or service)

Examples
of
question
to
identify
GAIN
or
PAIN:
What’s important to you about a car?
What’s important to you about this software decision?
What’s important to you about a recruiter?


Write
your
question
here:

Fill in these boxes to list both GAIN and
PAIN comments you can make to
acknowledge and support your buyers
“dialect.”


THE ULTIMATE
OBJECTION-HANDLING TOOL
Wrap-up with some rules
for responding to resistance

1. Do not get defensive and
try to sell harder

2. Don’t overdo enthusiasm

3. Do respond by agreeing with
their thinking

4. Do stay positive, upbeat and serious

5. Be prepared with 3 or 5 or 6
responses to each objection

Top 10 Pieces of the Sales Puzzle
1. Rapport

2. Prospecting

3. Opening the First Meeting

4. Qualifying & Disqualifying Prospects

5. Questioning

6. Listening

7. Objections

8. Pain vs. Gain Selling

9. Closing

10. Debriefing the Call

© 2013 Dan Seidman of GOT
Accountability
My Commitment to Putting this Training
Experience into Practice

When – EXACTLY – will I begin to apply this
to my sales life?

Who will hold me accountable to using these
potent practices?

When will I teach each of these 3 key ideas to
another sales professional?

Who is that sales pro?

Things that set us apart…
Submitted by Kathy McNamara, VP of Marketing/Corporate Training,
Reliable Delivery, Romulus, MI
At 11:10 p.m. on Thursday, September 6, Dispatch contacted our Grand Rapids office about a job
requiring a driver to go from the blood bank to St. Joseph, which was 87 miles away. The blood
needed to get to the hospital as soon as possible for a patient involved in a major trauma. At 11:29 p.m.
the package was passed off to our driver, 1079 Terry.
Terry exemplifies all of our core values: Customer First, Excellence, Empowering, Walk the Talk,
Integrity, and Innovation. When he got the package, he contacted 911 to let them know he was making
an emergency blood run and asked that they relay the message down the line. Because of his quick
thinking, Terry never got pulled over. In fact, Troopers flashed their lights as Terry passed them in
acknowledgement.
When he was 20 minutes away, Terry called
his contact at the hospital, followed her
instructions and handed off the package in the
parking lot in less than 90-minutes from the
time of the initial request! She told him that
they didn’t expect the delivery for another hour
and thanked him for his quick action that day
that helped save lives.
Terry cares and he is a great representative of
what we stand for at Reliable. Thank you,
Terry, for your quick, innovative thinking, and
for always doing whatever it takes including
safety first!

Bruce Ross is the President of ExpressAir and
has been in the expedited package delivery industry for
over twenty-five years. He has experience in ground
delivery, warehousing, 3PL, medical and has
integrated those into his niche market of air cargo
distinguishing ExpressAir as a unique and innovative
company.
He holds an advanced degree in Global Logistics from CSULB and has been on
the Advisory Board for Courier Magazine for over twelve years. He has written
numerous articles on marketing, branding and employee relations as well as
appearing as a guest speaker on these subjects at many national transportation
conventions.
Bruce received accolades at a previous convention and was rated as the best
session during that conference for his presentation on “Marketing Your Brand.”
His knowledge on the basics of differentiating your company from your
competition through brand identification coupled with the latest, most
successful growth plan being used by Fortune 500 companies called “Cause
Marketing,” is sure to breathe new life into your business.

Speaker: Bruce Ross ~ The Importance of Branding
NOTES

Scott Smith &
Michael Schreiner
At Agility, we believe every business – regardless of size – should have access to
disaster recovery and business continuity services that are simple, affordable and
easy to use.
Our
History

Agility was founded in 1989 as GE Capital IT Solutions Disaster Recovery Services. While under the
GE umbrella, the disaster recovery company followed the standard disaster recovery and business
continuity model: providing highly-technical, data-driven, complex and expensive recovery solutions
to Fortune 5000 companies.
In
2001,
Agility
made
a
change

Inspired by new leadership, Agility took a hard look at the disaster recovery and business continuity
industries. Management realized the company could reverse the traditional business continuity model
and provide onsite, mobile recovery solutions for all businesses, regardless of size – and for a fraction
of the cost.
A
revolution
in
the
making

To handle the traditional issues of scale, cost and complexity, we developed an innovative membership
model called ReadySuite. Through this model, Agility is able to provide access to its recovery network
for a minimum monthly fee. This recovery solution works for all businesses and includes everything
needed to get back up and running and reconnected to employees, clients, partners and more.
Agility Recovery Solutions is dedicated to creating and delivering innovative business
continuity solutions that challenge the traditional industry barriers of scale, cost and
complexity. As such, we provide comprehensive, packaged recovery solutions and
testing options to businesses across the United States and Canada.
Our mission is to keep you connected to your customers, vendors, employees and
community - no matter what.
Headquartered in Charlotte, N.C. with distribution centers in Atlanta, GA, Phoenix, AZ and Toronto,
Ont., Agility maintains $35 million of technology assets. In addition, Agility has direct access to over
$100 million of additional equipment across North America through priority relationships with some
of the world’s most-respected organizations.
Our success rate is 100 percent and we will do whatever it takes to keep it there.

Speaker: Agility Recovery – Disaster Preparedness
NOTES

Be Informed. Make a Plan. Get a Kit.

1. Be informed about the different types of emergencies that can happen in your area and their
appropriate responses.
Learn about the hazards that may strike your community, the risks you face from these hazards and
your community’s plans for warning and evacuation. You can obtain this information by visiting
http://www.ready.gov/be-informed.
2. Create a family emergency plan
Your family may not be together when an emergency happens, so it is important to plan in advance.
Think about how you will contact one another, how you will get back together, and what you will do in
different situations. You can download a family emergency plan template from by visiting
http://www.ready.gov/make-a-plan.
3. Put together an emergency supply kit
You may need to survive on your own after an emergency. This means having your own food, water
and other supplies in sufficient quantity to last for at least three days. Local officials and relief workers
will be on the scene after a disaster, but they cannot reach everyone immediately. You could get help
in hours, or it might take days. In addition, basic services such as electricity, gas, water, sewage
treatment, and telephones may be cut off for days, or even a week or longer. To find a complete
checklist of the supplies your household may need in the event of an emergency, visit
http://www.ready.gov/build-a-kit.
4. Get involved in emergency preparedness
Visit www.CitizenCorps.gov to find local Citizen Corps Councils, USAonWatch (Neighborhood
Watch) groups, Community Emergency Response Teams (CERT), Fire Corps programs, Volunteers in
Police Service (VIPS) programs, and Medical Reserve Corps (MRC) units. Ask them what you can do
to prepare yourself and your community for disasters and how to get involved locally. Contact local
chapters of the American Red Cross and National Voluntary Organizations Active in Disaster for local
disaster preparedness and response service opportunities.

Business
Continuity
Plan

Policy and Organizational Statements
Identify the goals and objectives for the emergency response plan. Define what your emergency response team
is expected to do during an emergency (e.g., evacuate employees and visitors, provide first aid, etc.) Identify any
regulations covered by your plan (e.g., OSHA, fire code, etc.)
Business Continuity Organization
Define the roles and responsibilities for team members.
Identify the lines of authority, succession of management, and delegation of authority.
Address interaction with external organizations including contractors and vendors.
Business Impact Analysis
•Insert results of Business Impact Analysis
•Identify Recovery Time Objectives for business processes and information technology
•Identify Recovery Point Objective for data restoration
Business Continuity Strategies & Requirements
•Insert detailed procedures, resource requirements, and logistics for execution of all recovery strategies
•Insert detailed procedures, resource requirements, and logistics for relocation to alternate worksites
•Insert detailed procedures, resource requirements, and data restoration plan for the recovery of
information technology (networks and required connectivity, servers, desktop/laptops, wireless devices,
applications, and data)

Manual Workarounds
• Document all forms and resource requirements for all manual workarounds
Incident Management
Define procedures:
• Incident detection and reporting
• Alerting and notifications
• Business continuity plan activation
• Emergency operations center activation
• Damage assessment (coordination with emergency response plan) and situation analysis
• Development and approval of an incident action plan
Training, Testing & Exercising
• Training curriculum for business continuity team members
• Testing schedule, procedures, and forms for business recovery strategies and information technology
recovery strategies
• Orientation, tabletop, and full-scale exercises
Program Maintenance and Improvement
• Schedule, triggers, and assignments for the periodic review of the business continuity and IT disaster
recovery plan
• Details of corrective action program to address deficiencies
References to Related Policies & Procedures
• Emergency Response Plan
• Information Technology Disaster Recovery Plan (if not included in the business continuity plan)
• Crisis Communications Plan
• Employee Assistance Plan

Bruce Davisson is a former Colonel with the Colorado State Patrol and one of 20 instructors
with the Center for Transportation Safety (CTS).
As we all know, vehicles are a "necessary evil" in the delivery business and the largest manageable
risk that most businesses face. Whether your company delivers packages, mail, beverages, or potato
chips, your drivers face dangerous driving situations every day, including narrow alleys, interstates at
rush hour, crowded shopping centers, neighborhoods, and more. The situations become even worse
when the computers, cell phones, and radios your drivers need to interface with the clients and
schedule their routes and deliveries become serious distractions to their safety.
The Center for Transportation Safety works with your drivers to help them balance their
responsibilities and focus on safety. Let us help you build a good foundation of safe driving habits in
your drivers.
Too often in the delivery business, you need drivers and you need them now. But how do you really
know if the person you just hired is any good? CTS can evaluate your drivers quickly, helping you
weed out the bad drivers, strengthen the marginal drivers, and confirm the good drivers.
We also provide periodic safety topics and/or simulations to help invigorate your safety meetings and
bring an outside perspective to your operations.
CTS is a nationwide leader in training drivers of all types of vehicles to drive safely and competently
behind the wheel. Our services help your organization reduce risk and enhance safety in the workplace.
• Customized approach. CTS experts help you determine the right combination of training
courses and methods for your drivers, including classroom, simulator, behind-the-wheel and
mobile training.
• Expert instructors. CTS’ professional instructors are certified in National Safety Council
Defensive Driving.
• Online reporting. In addition to personalized driver safety training, CTS provides Web-enabled
progress reporting that allows you to see how your drivers are doing.
CTS offers highly customizable programs that include training for drivers of cars and light trucks,
police and rescue vehicles, delivery vehicles, straight trucks, tractor trailers, specialty tractor-trailers
and forklifts. Its program offerings, delivered by professional instructors certified in National Safety
Council Defensive Driving, include classroom, simulator, behind-the-wheel and mobile training.
We make it easy to provide this training to your drivers – we can bring our course on site to your
location(s).

Speaker: Bruce Davisson ~ Center for Transportation Safety
NOTES

Dominick

Simone

Experienced Transportation/Logistics Executive with expertise in Scheduled Routed Courier
operations, Distribution Operations, Risk Management, and Fleet Administration.
Prior to joining SCI in a Business Development and Consulting role, Dominick has held the following
positions in the Transportation industry:
Vice President-Region Manager at CD&L responsible for overall operations with revenues of 50
million dollars annually in the Central Atlantic Region. Successfully led team in restructuring
operations model with over 400 company vehicles and employee couriers to the independent
contractor courier model.
While at Dynamex as Vice President-Engineering Group was responsible for the centralized Industrial
Engineering team which provided optimized routing solutions to the National Operations teams and to
the Business Development group for new business opportunities.
As Vice President at AEX Group involved in a number of Operations, Recruiting, Business
Development and Risk Management roles including representing the company at Lloyds of London
for their Cargo Insurance program renewal.
A diverse early career in the Transportation Industry includes positions as Courier, Dispatcher, Fleet
Administrator, Insurance Manager and Director of Operations.
SCI is the leading third party administrator for owner operators in the transportation and logistics in
industry. Since 1995, SCI has ensured owner operator's payments are processed accurately and
efficiently and provided access to the most cost-effective products available in the industry.
Email: DSimone@scicourier.com
Phone: 201-481-0423

Speaker: Dominick Simone ~ Subcontracting Concepts, LLC
NOTES

Beth Arnold holds a B.S. in Health Science and specializes
in writing Health Incentive plans for small businesses.

Maximize productivity and morale among your workforce by implementing
Health Incentives, even if you don’t need to pay for an employee health
plan. Why?

For every $1 spent on health and wellness, companies save $3-$15 lost to
low morale and productivity. (source: heart.org)

NOTES

This?
Or
this?

You Choose

Pam

Kotynski

Pam graduated from Eastern Kentucky University with a bachelor degree
in Microbiology and a bachelor degree in Medical Technology. She
completed her Master’s degree at the University of Phoenix in
Healthcare Administration.
Pam has a working background in reference, ambulatory, and hospital laboratories. She has held a
number of roles in the laboratory field. She started as a generalist, became a lead, then a supervisor,
and is now currently a manager at TriHealth Laboratories in Cincinnati, Ohio. Her expertise in the
Medical Technology field includes support services, Point-of-Care testing, compliance, QA, safety,
leadership, project management, capital and financial budgets. She serves on advisory
committees to improve safety and quality of patient services as well as student advisory committees to
welcome the next generation of lab professionals. She has acted as a consultant for laboratory
collection equipment and point of care testing devices.
She implemented and expanded the Point of Care testing program at Bethesda North Hospital. Pam has
designed several major laboratory areas including automation lines and decentralized drawsites. She
continues to work with students to ensure a younger generation of interested and engaged laboratory
employees.

Speaker: Pam Kotynski ~ Diagnostic/Reference Labs
NOTES

Alex

Halsey

Alex is the Logistics Manager for Strata Pathology in Boston. Strata Pathology Services - StrataDx™
provides specialized testing in Gastrointestinal, Urological, and Dermatologic diseases.
Alex’s experience as Logistics Manager has provided him with a great deal of experience on the life
cycle of a pathology specimen, tracking and accountability, protocols for lost specimens, quality
management and communication between the lab and the outsourced courier.

Speaker: Alex Halsey ~ Pathology Labs
NOTES

Keith
Carrington
Keith Carrington developed the Meaningful Use and HIPAA Security Rule Risk Assessment program
for CTC Health Services before starting his own Risk Management and Compliance firm dedicated to
the healthcare industry. In the course of his work, Keith consults with physicians, practice
administrators, hospital administrators, and business associates to identify vulnerabilities in the entity's
current security procedures and policies with an emphasis on remediation. Through Keith's work,
medical practices, hospitals, and their business associates are better equipped to meet federal and state
audit requirements, while ensuring a higher level of PHI security.
Keith frequently speaks on HIPAA compliance issues at industry conferences and conducts CME
workshops for physicians on the topics of legal compliance, the HIPAA Security Rule, and Meaningful
Use requirements. Keith has also authored numerous articles for trade publications and law reviews on
subjects relating to healthcare compliance and risk management.
Keith is a member of numerous professional associations including the American College of
Healthcare Executives, the Health Care Compliance Association, the Society for Corporate
Compliance and Ethics Professionals, the National Rural Health Association, and the MGMA. Keith
also serves as an adjunct professor and holds various appointments at the municipal government level.
Keith is currently a candidate for both a JD with a specialization in Health Law and a PhD in Health
Services and Policy Analysis.
Rules change in August ~ are you ready?

Speaker: Keith Carrington ~ CRC Compliance
NOTES

Richard

Iryie

Richard has over 20 years of home healthcare
management experience working with the major
national homecare companies.
Most recently, Richard was the Senior Vice President of Operations for Coram. Prior to Coram,
Richard held General Management and Regional Operations Management positions with Apria and
Caremark.
In addition to home infusion management, Richard was responsible for managing Coram’s
Respiratory and DME Division as well as participating on the Board of several hospital partnerships.
Other duties have included operational implementation of Ambulatory Infusion Centers for AIDS and
specialty pharmacy administration services.
Richard graduated from the University of Colorado with a degree in Pharmacy and began his career in
home infusion with Home Health Care of America.

Speaker: Richard Iryie ~ Amerita Home Infusion
NOTES

Carl
Bennett
Carl is the owner and Principal of Transportation Resource Partners, LLC (TRP), an industry
advisory firm serving the multi-modal transportation community in matters of regulatory compliance
and best-business-practice. TRP is aligned with other industry professionals, collectively offering
over 60 years of experience in this realm. He is a past Chairman of the Radiopharmaceutical
Shippers and Carriers Conference, representing the manufacturers and transporters of radioactive
medicines, and is one of the founding directors of the Regional Air Cargo Carriers Association. He
has also served on the National Air Transportation Association’s Cargo Sub-Committee. A
recognized industry expert, he has presented to numerous trade forums and has been published in
several industry periodicals.
Carl most recently served as Senior Regulatory Liaison for AirNet Systems, Inc., Columbus, Ohio and
has 25 years of experience in air cargo transportation. His work focused primarily on the legal
analysis of air cargo operations, specifically, both the air and ground transportation areas of Cargo
Security, U. S. Customs Law, Live Animals & Plants, Federal Motor Carrier Safety Regulations and
Hazardous Materials/Dangerous Goods.
In 2003, he was selected from a pool of industry candidates to serve as a member of the Federal
Aviation Administration’s Aviation Rulemaking Committee (ARC), and is working in this
public/private partnership effort to revise the Part 135/125 Operator regulations. He holds
Bachelor of Arts degrees in both Political Science/Economics and Spanish.
Whether you’re exploring a new market niche, honing your present operational compliance or facing
inquiry from a federal agency, Transportation Resource Partners, LLC is uniquely poised to assist
you in the assessment of the operational requirements and the application of those standards to your
operation.
Shielded Syringe Carriers reduce exposure while storing or transporting radioactive material. The overlapping lid
design with snap-latch closure prevents streaming. There are two sizes and thicknesses of lead to choose from.
The ends of the carriers are double thick to reduce the exposure from the ends of syringes.(supertechxray.com)

Speaker: Carl Bennett ~ Transportation Resource Partners, LLC
NOTES

Ken

Arnold

Ken has been in the medical delivery business since 1980 where he began as a courier with a local,
medium-market diagnostic laboratory. When that laboratory was bought out by SmithKline Beecham
Clinical Labs (now known as Quest Diagnostics), Ken was promoted to a
driver-trainer where he received extensive training in their Philadelphia, PA corporate offices.
In 1995 he opened his first medical-specialty courier service and since then has owned two successful
medical specialty courier services in both the Minneapolis-St Paul and Colorado markets.
Because of Ken's experience, training and knowledge, he has been honored to be a speak at
MCAA's Last Mile Delivery in 2010 and Courier Magazine's "Special Delivery" 2006
Courier Conference, has been featured in various professional media interviews and has been
published several times in industry periodicals.

Speaker: Ken Arnold ~ Integrity Medical Courier Training
NOTES

Menu
Wednesday, June 26, 2013
Hosted Cash Bar for two hours (6-8pm)
Southwestern Dinner Buffet (6-8pm)
• Cold selections: Shrimp Ceviche, Tortilla Chips with Fire Roasted Salsas & Guac and Tossed
Salad with Cilantro Lime Vinairette
• Hot selections: Spanish Rice, Pork Tamales, Fish Tacos with Pickled Cabbage, Beef AND
Chicken Fajitas with Sauteed Onions & Peppers
Thursday, June 27, 2013
Ameristar Breakfast Buffet (8-9am)
Cold Deli Buffet (12:00-1:00pm)
Mid-afternoon Break (3:30pm) Sponsored by Key Software!
Campfire Dinner Buffet (6-8pm)
• Cold selections: Potato Salad, Sliced Fresh Fruit, Summer Vegetable Salad
• Hot selections: Rotisserie Chicken, St Louis Ribs, Grilled Brook Trout
• Accompaniments: Barbecue Baked Beans, Baked Potato Bar
Hosted Cash Bar for one hour (7-8pm)
Friday, June 28, 2013
Ameristar Breakfast Buffet
Lunch Buffet
• Cold selections: Tossed Salad with Dressings, Bay Shrimp Salad with Orzo, Sun Dried
Tomatoes and Baby Arugula
• Hot Selections: Sea Bass with Tomato and Olive Puree, Rib-Eye Steak, Chicken Marsala
• Accompaniments: Garlic Whipped Potatoes, Blended Wild Rice
Mid-afternoon Break

Black Hawk, CO is 8,537’ so here are some
HIGH ALTITUDE HEALTH TIPS
Avoid Altitude Illness
• Increase Fluid Intake
• Decrease Salt Intake
• Moderate Your Physical Activity
• Eat High Carbohydrate, Low Fat Meals
• Reduce Alcohol and Caffeine Intake
• Feeling Worse?-Seek Help
Prevent Sunburn
• Use Sunscreen (SPF 15-30)
The twin towns of Central City and Black Hawk in Clear Creek Canyon west of Denver are so close,
it's hard sometimes to tell where one begins and the other ends. They do have two other things in
common, though. They both have revived the history of the area and are known today for limited-
stakes gambling.
This current-day clamor for cash echoes long-ago Colorado's Gold Rush, which started here in 1859.
Because of its newfound riches, Central City nearly became the state capitol. It had more culture than
Denver, and all that gold besides. Several opera houses sprung up by the early 1860s and the most
enduring, the Central City Opera House, still holds performances today, including a summer opera
festival. The town also boasted gaming halls, saloons and brothels, as did most of the mining towns.
The annual Madame Lou Bunch Day each summer honors the memory of the town's most famous
madame and gives everyone a chance to kick up their heels. (Source: http://www.colorado.com/cities-and-towns/black-
hawk)
Thank you for joining us!
Specials for our guests:
Zipline tours - $71
Beginner Raft Tours - $35
Intermediate Raft tours - $44
Beginner raft and zip - $98
Intermediate Raft and zip - $108
800.808.0357 to book your adventure today!

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