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National College Learning Center Association (NCLCA) Post-Conference Institute October 2010            Charlotte, NC Racing Into the Future of  Learner Support & Center Management Dr. Lisa D’Adamo-Weinstein Director of Academic Support Northeast Center SUNY Empire State College   Dr. Tacy Holliday   Director of the Science Learning Center Germantown Campus, Montgomery College   Craig Lamb Director of Academic Support Center for Distance Learning SUNY Empire State College
Emerging technologies such as social networking, multi-media sharing, collaborative workspaces, and mobile technologies are significantly changing the nature of learning and learner expectations for interaction, access, and engagement.  Learning center professionals need to leverage these emerging technologies in ways that can enhance the ways in which we deliver services, create resources, market our centers, manage and train staff, and evaluate our centers.  Lisa Tacy Craig
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quick Intros “Tweet” Yourself – 140 words or less ,[object Object],[object Object],[object Object]
Source: A Vision of Students Today http://www.youtube.com/watch?v=dGCJ46vyR9o A short video summarizing some of the most important characteristics of students today - how they learn, what they need to learn, their goals, hopes, dreams, what their lives will be like, and what kinds of changes they will experience in their lifetime. Created by Michael Wesch in collaboration with 200 students at Kansas State University. There is a  community college student video  in response to this one at  http://www.youtube.com/watch?v=hN8GDHZPOvE   Who are our students today?
RESEARCH on Technology & Students Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How’d They & Who’d They?  27, 317 respondents – most “traditional” (under 25 years of age – 78.8%) Attending 4yr institutions (87.8%)  Most full-time (84%)  Most public (74.8%) 32.2% at schools > 15,000 students.
RESEARCH on Technology & Students Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How’d They & Who’d They?  27, 317 respondents – most “traditional” (under 25 years of age – 78.8%),  Attending 4yr institutions (87.8%)  Most full-time (84%)  Most public (74.8%) 32.2% at schools > 15,000 students. They have the technology  & they are using it, and…
RESEARCH on  Student Engagement & Technology  Source National Survey of Student Engagement ( Promoting Engagment     for All Students: The Imperitive to Look Within, 2008 Result s) “ For both first-year and senior students, online learners were more likely than classroom-based learners to: •  Be older, transfer, and first-generation students. •  Very often participate in course activities that challenged them intellectually. •  Very often participate in discussions that enhanced their understanding of different cultures. •  Very often discuss topics of importance to their major.” (p. 16) “ Online courses seem to  stimulate more intellectual challenge and educational gains . This suggests that  integrating technology-enhanced courses  into the curriculum for all students might have  some salutary benefits .” (p. 16)
RESEARCH on  Student Engagement & Technology  Source National Survey of Student Engagement ( Promoting Engagment     for All Students: The Imperitive to Look Within, 2008 Result s) “ For both first-year and senior students, online learners were more likely than classroom-based learners to: •  Be older, transfer, and first-generation students. •  Very often participate in course activities that challenged them intellectually. •  Very often participate in discussions that enhanced their understanding of different cultures. •  Very often discuss topics of importance to their major.” (p. 16) “ Online courses seem to  stimulate more intellectual challenge and educational gains . This suggests that  integrating technology-enhanced courses  into the curriculum for all students might have  some salutary benefits .” (p. 16)
But, while most respondents like information technology (IT) as part of their learning… Conclusion of the Executive Summary of the 2008 Educause Study Available at  http://www.educause.edu/
But, while most respondents like information technology (IT) as part of their learning… Conclusion of the Executive Summary of the 2008 Educause Study Available at  http://www.educause.edu/
 
Networked Student ,[object Object],http://www.ascilite.org.au/ajet/ajet26/drexler.html
So, students are online and on computers, they are more engaged when there is online learning,  and they also want F2F interactions… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technology Enhancing Learning What you should consider for academic support and learning assistance…  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Grounding Points: Quotations to Remember ,[object Object],[object Object],[object Object],[object Object],[object Object],Student  Success Academic Support  &  Learning  Assistance
Assessing What Tech You Have & Want… For Technology & Learning Assistance on Your Campus What kinds of technology are you currently using?  What kinds of technology are your students using? What do you have to support tech at your institution? What goals do you have for enhancing student learning? What goals do you have for improving center management and staff professional development?
Learningcentertech.pbworks.com
Wikis, Web Videos, & Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object]
Wiki's
What is a Wiki ... ,[object Object],[object Object],[object Object]
...and how can I make one? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Development/Center Management ,[object Object],[object Object]
Staff Development/Center Management ,[object Object],[object Object],[object Object]
 
Staff Development/Center Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Development/Center Management ,[object Object],[object Object],[object Object],[object Object]
Learner Support/Development Wikis  can be used as curricular tools for students to access and/or collaborate on in first-year, study skills or developmental education classes.  Wikis can also be used for as repositories for information for students, professional staff, and tutors containing academic support and learning skills content,  FAQs, policies, procedures, insights, etc. Idea #1  - Create a wiki for your learning center, link it to your existing website and market it as a collaborative learning space where current students and alumni can add information about what it means to be a successful student at your institution. Here's an example for the  Office of Academic Support  at the Northeast Center of SUNY Empire State College.   Idea #2  - Use a wiki as part of repository for handouts, study guides, and workshop materials. Ask students to add to and review the content on these materials.  Students can describe their experiences using the skills or resources you post. Most wikis will support videos, so you can even post videos of your workshops.   Idea #3  - Use a wiki as a collaborative learning space for your courses.  I've just started two for the Fall 2009 term for two academic support courses -  Enhancing the Academic Eye: Multiple Perspectives on Thinking and Learning  &  Critical Thinking & Research .    Idea #4  -  Have your students create their own wikis for individual presentations and/or projects. They can use the wiki as a collaborative learning space if they are working on a group project or if they are  creating their own digital learning portfolio.    Wikis in Support of Student Learning
necacademicsupport.pbworks.com
 
Study Groups Christine:  I love taking the online courses  (in Elluminate) Jess: if only i could be working out an doing this all at  once
 
http://peercoaches.pbworks.com/
 
http://necntsw.pbworks.com/ http://www.youtube.com/user/NortheastCenterVids
Web Videos
What are Web Videos... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
... and how can I make one? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Development/Center Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sample Writing Center Training http://www.youtube.com/watch?v=dHOA623j3aM
Web Videos in Support of Student Learning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Web Videos and Student Learning www.youtube.com/necacademicsupport
 
 
Social Media
What is Social Media...  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
... and how can I get started? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Development/Center Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media in Support of Student Learning As an instructional tool in study skills, development education, and other courses, social networking can help connect students based on interests, help instructors learn more about students and help students learn more about their instructors.   Using existing social networking sites like  Facebook  can be a great way to tap into the virtual spaces your students are already involved in.  However, you shouldn't limit your understanding of  social networking  to only include only sites like Facebook and MySpace.   LinkedIn   can be used to help students begin to think about their professional image and be linked to a career center course or be the basis of a professional e-portfolio.   Social networking and social media as a way of reaching students in your classes and learning centers is something that can expand your reach and find out more about what your students are really interested in. You can also direct them to what you think is important in the areas of learning assistance, tutoring, developmental education, study skills, etc.  By using social bookmarking sites like  you can also use RSS feeds  to keep students informed about updates .
http://www.usnews.com/articles/education/best-colleges/2010/08/16/twitter-goes-to-college-.html
Web Videos and Student Learning
 
 
From: Drexler, W. (2010). The networked student model for construction of personal learning environments: Balancing teacher control and student autonomy.  Australasian Journal of Educational Technology , 26(3), 369-385.  http://www.ascilite.org.au/ajet/ajet26/drexler.html  Technology Enhanced Personal Learning Environments
What holds us back?  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
How to Change the Culture ,[object Object],[object Object],[object Object]
ACTIVITY #1 – Wildest Dreams… For Technology & Learning Assistance on Your Campus Directions : Don’t be burdened by constraints – what (related to technology & the delivery of learning assistance programs & services) do you wish you had, could learn, has been on your “To Do” list that you haven’t had the chance to get to?  List 10 things – Your Ultimate Wish List
ACTIVITY #2 – Focusing on Just One Thing For Technology & Learning Assistance on Your Campus Directions: Pick from your wish list. What is your number one interest/priority?-- You can determine this based on your center/college’s constraints, $$$, time (workload, seasonal demands, etc.), staff desires/access, student needs, access to technology, etc. Defining your top priority… Major idea/goal/priority -  Narrowing it down… List at least 3 components related to this idea/goal/priority – 1. 2. 3. What research/people/resources/etc. do you need to connect with to get a start on making your idea/goal/priority a reality? Outline some of the first steps you need to take.
ACTIVITY #3 – Making Your Plan For Technology & Learning Assistance on Your Campus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Racing to the Future of Learner Support & Academic Success

  • 1. National College Learning Center Association (NCLCA) Post-Conference Institute October 2010            Charlotte, NC Racing Into the Future of Learner Support & Center Management Dr. Lisa D’Adamo-Weinstein Director of Academic Support Northeast Center SUNY Empire State College   Dr. Tacy Holliday Director of the Science Learning Center Germantown Campus, Montgomery College   Craig Lamb Director of Academic Support Center for Distance Learning SUNY Empire State College
  • 2. Emerging technologies such as social networking, multi-media sharing, collaborative workspaces, and mobile technologies are significantly changing the nature of learning and learner expectations for interaction, access, and engagement. Learning center professionals need to leverage these emerging technologies in ways that can enhance the ways in which we deliver services, create resources, market our centers, manage and train staff, and evaluate our centers. Lisa Tacy Craig
  • 3.
  • 4.
  • 5. Source: A Vision of Students Today http://www.youtube.com/watch?v=dGCJ46vyR9o A short video summarizing some of the most important characteristics of students today - how they learn, what they need to learn, their goals, hopes, dreams, what their lives will be like, and what kinds of changes they will experience in their lifetime. Created by Michael Wesch in collaboration with 200 students at Kansas State University. There is a community college student video in response to this one at http://www.youtube.com/watch?v=hN8GDHZPOvE Who are our students today?
  • 6.
  • 7.
  • 8. RESEARCH on Student Engagement & Technology Source National Survey of Student Engagement ( Promoting Engagment for All Students: The Imperitive to Look Within, 2008 Result s) “ For both first-year and senior students, online learners were more likely than classroom-based learners to: • Be older, transfer, and first-generation students. • Very often participate in course activities that challenged them intellectually. • Very often participate in discussions that enhanced their understanding of different cultures. • Very often discuss topics of importance to their major.” (p. 16) “ Online courses seem to stimulate more intellectual challenge and educational gains . This suggests that integrating technology-enhanced courses into the curriculum for all students might have some salutary benefits .” (p. 16)
  • 9. RESEARCH on Student Engagement & Technology Source National Survey of Student Engagement ( Promoting Engagment for All Students: The Imperitive to Look Within, 2008 Result s) “ For both first-year and senior students, online learners were more likely than classroom-based learners to: • Be older, transfer, and first-generation students. • Very often participate in course activities that challenged them intellectually. • Very often participate in discussions that enhanced their understanding of different cultures. • Very often discuss topics of importance to their major.” (p. 16) “ Online courses seem to stimulate more intellectual challenge and educational gains . This suggests that integrating technology-enhanced courses into the curriculum for all students might have some salutary benefits .” (p. 16)
  • 10. But, while most respondents like information technology (IT) as part of their learning… Conclusion of the Executive Summary of the 2008 Educause Study Available at http://www.educause.edu/
  • 11. But, while most respondents like information technology (IT) as part of their learning… Conclusion of the Executive Summary of the 2008 Educause Study Available at http://www.educause.edu/
  • 12.  
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Assessing What Tech You Have & Want… For Technology & Learning Assistance on Your Campus What kinds of technology are you currently using? What kinds of technology are your students using? What do you have to support tech at your institution? What goals do you have for enhancing student learning? What goals do you have for improving center management and staff professional development?
  • 19.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.  
  • 26.
  • 27.
  • 28. Learner Support/Development Wikis can be used as curricular tools for students to access and/or collaborate on in first-year, study skills or developmental education classes.  Wikis can also be used for as repositories for information for students, professional staff, and tutors containing academic support and learning skills content,  FAQs, policies, procedures, insights, etc. Idea #1 - Create a wiki for your learning center, link it to your existing website and market it as a collaborative learning space where current students and alumni can add information about what it means to be a successful student at your institution. Here's an example for the Office of Academic Support at the Northeast Center of SUNY Empire State College.   Idea #2 - Use a wiki as part of repository for handouts, study guides, and workshop materials. Ask students to add to and review the content on these materials.  Students can describe their experiences using the skills or resources you post. Most wikis will support videos, so you can even post videos of your workshops.   Idea #3 - Use a wiki as a collaborative learning space for your courses.  I've just started two for the Fall 2009 term for two academic support courses - Enhancing the Academic Eye: Multiple Perspectives on Thinking and Learning  &  Critical Thinking & Research .   Idea #4 -  Have your students create their own wikis for individual presentations and/or projects. They can use the wiki as a collaborative learning space if they are working on a group project or if they are  creating their own digital learning portfolio.    Wikis in Support of Student Learning
  • 30.  
  • 31. Study Groups Christine: I love taking the online courses (in Elluminate) Jess: if only i could be working out an doing this all at once
  • 32.  
  • 34.  
  • 37.
  • 38.
  • 39.
  • 40. Sample Writing Center Training http://www.youtube.com/watch?v=dHOA623j3aM
  • 41.
  • 42.  
  • 43. Web Videos and Student Learning www.youtube.com/necacademicsupport
  • 44.  
  • 45.  
  • 47.
  • 48.
  • 49.
  • 50. Social Media in Support of Student Learning As an instructional tool in study skills, development education, and other courses, social networking can help connect students based on interests, help instructors learn more about students and help students learn more about their instructors.   Using existing social networking sites like Facebook can be a great way to tap into the virtual spaces your students are already involved in. However, you shouldn't limit your understanding of social networking to only include only sites like Facebook and MySpace.  LinkedIn can be used to help students begin to think about their professional image and be linked to a career center course or be the basis of a professional e-portfolio.   Social networking and social media as a way of reaching students in your classes and learning centers is something that can expand your reach and find out more about what your students are really interested in. You can also direct them to what you think is important in the areas of learning assistance, tutoring, developmental education, study skills, etc.  By using social bookmarking sites like you can also use RSS feeds to keep students informed about updates .
  • 52. Web Videos and Student Learning
  • 53.  
  • 54.  
  • 55. From: Drexler, W. (2010). The networked student model for construction of personal learning environments: Balancing teacher control and student autonomy. Australasian Journal of Educational Technology , 26(3), 369-385. http://www.ascilite.org.au/ajet/ajet26/drexler.html Technology Enhanced Personal Learning Environments
  • 56.
  • 57.  
  • 58.
  • 59. ACTIVITY #1 – Wildest Dreams… For Technology & Learning Assistance on Your Campus Directions : Don’t be burdened by constraints – what (related to technology & the delivery of learning assistance programs & services) do you wish you had, could learn, has been on your “To Do” list that you haven’t had the chance to get to? List 10 things – Your Ultimate Wish List
  • 60. ACTIVITY #2 – Focusing on Just One Thing For Technology & Learning Assistance on Your Campus Directions: Pick from your wish list. What is your number one interest/priority?-- You can determine this based on your center/college’s constraints, $$$, time (workload, seasonal demands, etc.), staff desires/access, student needs, access to technology, etc. Defining your top priority… Major idea/goal/priority - Narrowing it down… List at least 3 components related to this idea/goal/priority – 1. 2. 3. What research/people/resources/etc. do you need to connect with to get a start on making your idea/goal/priority a reality? Outline some of the first steps you need to take.
  • 61.

Editor's Notes

  1. KEEP
  2. KEEP
  3. KEEP
  4. KEEP
  5. The Networked Student was inspired by CCK08, a Connectivism course offered by George Siemens and Stephen Downes during fall 2008. It depicts an actual project completed by Wendy Drexler's high school students. The Networked Student concept map was inspired by Alec Couros' Networked Teacher. I hope that teachers will use it to help their colleagues, parents, and students understand networked learning in the 21st century.
  6. We had F2F as our only mode of SS & AS – we needed to use Technology to reach our remote students, but then we started to see that technology could also enhance our service for all students – technology was a VALUE ADDED (Force Multiplier) at first and as you will see later, it is becoing a part of a truly blended model of AS & SS
  7. Make a reflections booklet….Lisa – to guide through activities…tacy lead
  8. The collaborative nature of wikis makes it a great tool for small teams of people who need to create and distribute information to a group of readers. 
  9. I am not someone who particularly loves facebook. However, I have found it to be quite useful. I can watch the posts made by students and see where they might need help or where I can offer support/encourage or congratulations.
  10. I am not someone who particularly loves facebook. However, I have found it to be quite useful. I can watch the posts made by students and see where they might need help or where I can offer support/encourage or congratulations.