The only permanent or on-demand call recording solution for Microsoft OCS 2007 R2, Lync Server 2010 and Broadsoft Broadworks. Live-PA is a truly integrated call recording solution that allows businesses to record and playback all telephone calls through Microsoft OCS 2007 R2, Lync Server 2010 and Broadsoft Broadworks. Live-PA is available in both on-premise and hosted service options. Both versions are available as a value-add service with a recurring monthly license fee.

2. Why record calls?

3. Productivity Proof Archiving Awareness Legislation Training Call Recording Compliance

4. Legislation “From March 2009, firms will have to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets” FSA Vs Lockwood, September 2009. £20,000 Personal Fine based on Call Recording Evidence

5. Legislation “Whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies, or makes a false entry in any record, document, or tangible object… shall be fined under this title, imprisoned not more than 20 years, or both.”

6. A complete call recording solutionfor Office Communications Server

8. Usage scenarios

9. Usage scenarios

10. Key features

11. Permanent oron demandcall recording Silverlight call playback via Sharepoint Microsoft Outlook toolbar Call tagging Bookmarking Call recording features Server based storage

12. Feature Description Benefit Permanent call recording with Microsoft OCS 2007 / Microsoft Lync Server 2010 All calls to and from user of OCS are recorded without the need for the user to initiate the recording Provides compliance ready recording and storage methods for all OCS deployments without the need for complex networking processes Microsoft Office Communicator integration Live-PA adds a buddy to your contact list that manages your call recordings, providing true on demand call recording Enhances Microsoft® Office Communications Server 2007/Microsoft Lync Server 2010 by providing user managed call recording. You have only one interface for chat, calls, conferences and call recording Microsoft® Outlook Toolbar Live-PA has created a toolbar plug-in for Outlook that allows the user to control the call recording This toolbar integrates the most common desktop application, Outlook, into your management of call recording

13. Feature Description Benefit Tags Add meaningful tags to recording. Tags are used toassist, retrieve and can be edited after the call Using context relevant text helps you retrieve call recordings rather than only using a date, time and phone number Bookmarks Use the Outlook toolbar or Communicator to add comments during the call. Additional bookmarks can be added after the call Recordings can be retrieved by searching for bookmark texts. Bookmarks are also a convenient way to add comments and actions at specific times during the call Microsoft® Office SharePoint Services integration Recordings can be accessedvia a portal operated through SharePoint Management and usage is streamlined. SharePoint contains file audit trails for compliance purposes

14. Feature Description Benefit Microsoft® Office Outlook integration Recordings can be accessed via a form built into Microsoft® Office Outlook This puts access for all your recordings into the main desktop application and familiar working environment that you use each working day Network Storage All recordings are saved to network servers using Windows Media Audio (WMA) file format This ensures the company’s storage policies can be applied to call recording. WMA only uses up to 150 kb per minute of audio

15. Technologies used

16. Storage & playback Callrecording or or Developmentenvironment

17. Technical support

18. Technical support 24/7 reseller technical support from Live-PA with monthly subscription First line support available around the clock Depth assistance available during GMT 0900-1800

19. Summary