How to start a successful online operation with a sales office like multichannel-germany. Expand your B2C, business to consumer, sales to the german online market through a sales office like multichannel-germany. We operate all necessary registrations, taxes, customer care and order management. Check: www.multichannel-germany.com

1. Presentation
B2C Services

2. - who we are
- why Germany
- challenges
- steps to take
- how does it work?
- what does it cost?

3. We are a sales company.
We organise the sales of your products in Germany or Europe.
Our mission is to open the doors to Germany for entrepreneurs from
around the world. We are a sales office which helps to connect B2C
suppliers with their endusers, as well as B2B suppliers with wholesale
distributors and other types of business partners in Germany.
With us you will obtain a sales representative in Germany which provides
market entry into Germany through multichannel integration of your sales.
We are located in Wuppertal, Germany.
who we are
why Germany
challenges
steps to take
how does it work
what does it cost

4. Thus, Multichannel-Germany is the best retail and wholesale outsourcing
operator in Germany with:
- more than 15 years experience in B2C and B2B trading;
- more than 10 years e-commerce experience;
- more than 8 years Amazon and eBay experience;
- the professional team in online shop design and programming
(PHP/SQL/Ajax/C++/C#);
- high level skills in search engine optimization (SEO technologies and tools);
- large portfolio of successful online marketing and advertising campaigns;
- sets of time-tested customer care technologies and conflict resolution;
- deep knowledge in product management throughout its life cycle;
- strong expertise in national and international tax regulations;
- high culture and standards of sales consulting services.
who we are
why Germany
challenges
steps to take
how does it work
what does it cost

5. Over the years, Germany has become a popular target in Europe for
many companies worldwide, as it holds the strongest and biggest
market.
It has become:
1. A country with a big and long history of online and mail orders
2. The No.1 Amazon marketplace after the US
3. A population which buys quality products
4. One of the lowest unemployment rates in the world
5. Highly developed infrastructure
6. 80 Million potential customers
7. More than 87% of all German internet users shop online
8. High purchase power
who we are
why Germany
challenges
steps to take
how does it work
what does it cost

6. - How to reach the German consumer best?
- Which service level is necessary?
- How do I provide German customer care?
- How do I get German descriptions?
- Which sales plattforms are worth selling there?
- How do I get localized marketing?
- How do I organise returns handling from abroad?
- Which is the best logistics solution?
- Do I have to pay taxes? Which ones and how much?
- Do I need a German bank account?
- etc.
Multichannel Germany solves all this!
who we are
why Germany
challenges
steps to take
how does it work
what does it cost

7. We act as a German department of your company - only outsourced
Step one: Start Consulting:
- we check your product range
- we compare your market with the German market
- preliminary estimate of costs and margin formula calculation
- set up a complete strategy
- and most important: Is it worth it?
Step two: Set up your sales in Germany:
- Amazon and eBay managed accounts
- German webshop (integrated in your current or separate)
- backoffice software setup for order handling and customer care
- tax registration / setup of workflows and business rules
- if necessary: automated system, German bank account
- everything needed for the sales process
who we are
why Germany
challenges
steps to take
how does it work
what does it cost

8. We act as a German department of your company - only outsourced II
Step three: Ongoing sales operation:
- all sales channels are live: online shop, Amazon, eBay, Hitmeister, ...
- continuously adding new products
- SEO (Search engine optimization)
- SMM (Social media marketing)
- returns handling
- local customer care by native speakers
- proactive handling of ratings on Amazon and eBay
- ongoing marketing and online sales promotional actions
- ongoing profit calculation and financial reporting; controlling / statistics
- order handling before shipping
- web analytics: close monitoring of search funnels and exit pages
- tax declarations
Everything you need to keep sales going in Germany!
who we are
why Germany
challenges
steps to take
how does it work
what does it cost

9. We do:
- register German accounts
- list products
- register all accounts in your name
- SEO / SMM
- customer care
- returns handling
- marketing
- controlling / statistics
- tax declarations
- ratings handling
- logistics setup
- all the topics from step1 and II
You do:
- choose products to sell
- purchasing
- shipping (either directly or to
fulfillment stock)
who we are
why Germany
challenges
steps to take
how does it work
what does it cost

10. What does it cost?
Multichannel Germany has affordable and fair priced services.
We work commission based so we earn money only when you sell into the
German market.
The commission rate varies by product type and turnover of course but we
allways a fair and affordable rate. To give you one example: For one of
our IT industry clients we agreed on 1%. For one of our clothing clients
(smaller orders, more customer care) we agreed on 5%.
Please contact us to get an individual quote for your business.
The first Step, the Start Consulting, is completely free. So before you decide to
enter the German market, you get all the necessary information at hand.
offer
who we are
why Germany
challenges
steps to take
how does it work
what does it cost

11. Contact us today to get more information how you expand your
business to Germany:
Multichannel Germany
Phone: +49 202 2615 9870
eMail: contact@multichannel-germany.com
Skype: multichannel-germany
LinkedIn: multichannel-germany
Online chat: www.multichannel-germany.com
Thank you for your attention!
Lorenz Schrader
CEO