1. CBMS4303
Management Information
System
FACULTY OF BUSINESS & MANAGEMENT
September 2011
Topic 3: IT Support in the Organisation
LORNA TIMBAH | PPW SABAH

2. 1. Analyse the relationship between the organisation &
IT
2. Describe 3 types of organisation structures
3. Discuss the implementation of IT in the organisation
structure
4. Explain the architecture and infrastructure of IT
5. Identify the goals of IT management
6. Assess the steps to be taken in IT management
7. Appraise the organisations involved in IT
management
8. Explain what strategic management is
9. Explain the Porter value chain model
10. Explain the competitive force strategy & network
economy
Learning Outcomes
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

3. Relationship between the org & IT
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

4. Head Office
Chairman
GM GM GM
Division A Division B Division C
Plant Plant Plant
Accounts Marketing Production HR
IS Manager
Manager Manager Manager Manager
Supervisor Supervisor Supervisor
#1: Hierarchical org structure
3 types of org structures
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

5. Head Office
Chairman
Project Senior Project Senior Project Senior
Manager Manager Manager
Division A Division B Division C
Assistant Assistant Assistant
Assistant IS Assistant HR
Accounts Marketing Production
Manager Manager
Manager Manager Manager
#2: Project-based org structure
3 types of org structures
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

6. #3: Matrix structure
3 types of org structures
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

7. Ministry of
Local Gov &
Housing
Tawau
Munic.
Sandakan
City Council
KK City
Council
4 5
Council
… …
Operations
Sector
Corporate
Sector
Technical
Sector
3
Fin &
Legal Dept Budget
Corp Affairs
Dept
HR Mgt
Dept
1 2
Dept
IT implementation in org structure
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

8. Mainframe/terminal Distributed environment PC environment
processing processing
processing processing
Increased independence from server
IT architecture & infrastructure
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

9. Goals
◦ Ensuring continuous technology in a stable
condition
◦ Ensuring that technology can be adapted
according to changes that occur
What is managed?
◦ Information
◦ IT infrastructure
◦ Knowledge workers
Goals of IT management
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

10. Steps taken in managing IT
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

11. Appraising orgs involved in IT
management
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

12. Management which can change the firm’s
objective, operation, product, service &
environmental relationship so that the firm
can achieve competitive advantages
Strategies:
◦ Low-cost provider
◦ Product/service differentiation
◦ Global market scope
◦ Focused niche market
Strategic management
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

13. Strategic management
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

14. Strategic management
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

15. Porter’s value chain model
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

16. Potential Entrants Buyers
•Threat of new •Bargaining power of
entrants buyers
Suppliers Substitutes
•Bargaining power of •Threat of substitute
suppliers Industry products/services
competitors -
Rivalry
among
existing firms
Competitive force strategy
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011

17. From http://blog.getsatisfaction.com/2011/05/25/network-effect/?view=socialstudies
The network economy
TOPIC 3: IT SUPPORT IN THE ORGANISATION
LORNA TIMBAH | PPW SABAH | SEP2011