How to access e-resources at Kingston University. Prepared for training in March 2009.

1. Finding and accessing e-
resources
Louise Cole
17/18 March 2009

2. Summary
• Access from the Library catalogue
(Prism/OPAC)
• Access from the A-Z e-resources
• Access from the A-Z e-journals
• Access from 360 Link (databases)
• Off-campus access
• Support issues

3. Access from the Library catalogue
• Coming soon – links for all e-journals direct
from the Library catalogue (Prism/OPAC)
• Example of how this might work – @bc
bulletin in Prism

4. Access from the A-Z e-resources

5. Access from the A-Z e-journals

6. Access from 360 Link

7. Access from 360 Link (2)

8. Off-campus access
• Issues off-campus at the journal or article
level where single sign-on does not operate
correctly
• ‘Task force’ looking at ways of making this
easier
• Journal level: advise that any notes about
access should be followed
• Article level: at the moment 360 Link does not
display notes … but this is coming

9. Off-campus access
• Some examples … try to spot where the
student might have to click

10. Off-campus: Science Direct

11. Off-campus: Science Direct

12. Off-campus: Springer

13. Off-campus: Springer

14. Off-campus: Wiley Blackwell

15. Off-campus: Wiley Blackwell

16. Off-campus: Emerald

17. Off-campus: Emerald

18. Off-campus: Internurse

19. Off-campus: Internurse

20. Over to you
• Three scenarios
• Work in groups
• Imagine this is a real enquiry – what would
you do?
• Include any checks you would make and any
issues you can identify.

21. Scenarios
• A student would like to view full-text of an article. The
journal is listed in the A-Z e-journals but she can’t access the
content.
• A student has followed a link from the A-Z e-resources into
Ingenta. He is being asked for payment when he tries to
access an article of interest.
• A student has successfully logged into StudentSpace but can’t
get access to a database from the A-Z e-resources.

22. Scenarios
• A student would like to view full-text of an article. The
journal is listed in the A-Z e-journals but she can’t access the
content.
• Check A-Z e-journals. Is the year of the article she is trying to access
included in our coverage?
• Try it yourself. Are you getting a request for payment or an error
message?
• Is the site showing that we subscribe to the content (although this is not
always obvious)?
• Try another article from the same journal – same result?
• Check student’s record as they may be on grace logins which would block
them from any external authentication.

23. Scenarios
• A student has followed a link from the A-Z e-resources into
Ingenta. He is being asked for payment when he tries to
access an article of interest.
• Check whether we do subscribe to that journal by searching for it in the
A-Z e-journals. Not everything in Ingenta is available in full-text to us.
• Look for any hints about accessing the content in A-Z e-journals.
• Check whether the subs icon is visible against the content in Ingenta.
• Try it yourself – do you get the same request for payment?
• Check their user record to see if they are an odd category of user such as
partner college or external – this might block their access.

24. Scenarios
• A student has successfully logged into StudentSpace but can’t
get access to a database from the A-Z e-resources.
• Check A-Z e-resources list for any notes relating to access problems.
• Check their user account to see if they are on grace logins. Suggest they
change their password and then try again – note this takes a while to
synchronise before they will be able to access with the new password.
• Try it yourself. Can you get access to the database? Note any error
messages that you see.

25. Support issues
• Check whether problem is on-campus
• Check yourself whether you can get into the
resource
• Check whether enquirer is trying to access dates we
don’t have (check coverage in A-Z e-journals)
• Take note of any error messages
• Check user record to see if any problems, e.g. grace
login
• If still not sure email eresources@kingston.ac.uk or
advise enquirer to do so with full details