Develop The Winning Menatlity
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Lets improve your UX and your Customer Satisfaction by applying these powerful leverages: Lean Six Sigma Strategy, Web Marketing Strategy, Content Management Strategy. You'll deliver outstanding UX & Customer Satisfaction
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Develop The Winning Menatlity
- 1. Embrace & Empower Innovation Empowering Meaningful Innovation www.lucaleonardini.com
- 2. “The best reason to start a business today is to make meaning; it’s to create a product or service to make the world a better place.” Guy Kawasaki Empowering Meaningful Innovation www.lucaleonardini.com
- 3. “A business has to be involving, it has to be fun and it has to exercise your creative instincts.” Sir Richard Branson Empowering Meaningful Innovation www.lucaleonardini.com
- 4. “There is a strong connection between creating employee happiness and the tangible of financial profits.” Happy employees + Happy Customers = Profitable Business Chip Conley Empowering Meaningful Innovation www.lucaleonardini.com
- 5. “We did not want to just sell shoes. It was not even into shoes, but I was passionate about customer service.” Tony Hsieh Empowering Meaningful Innovation www.lucaleonardini.com
- 6. What to do? Empowering Meaningful Innovation www.lucaleonardini.com
- 7. Improve UX User eXperience & Customer Satisfaction Empowering Meaningful Innovation www.lucaleonardini.com
- 8. How to do it? Empowering Meaningful Innovation www.lucaleonardini.com
- 9. Apply these leverages in your company Empowering Meaningful Innovation www.lucaleonardini.com
- 10. Lean six Sigma strategy Eliminate
- 11. wastes,
- 12. improve
- 13. profit
- 14. margins,
- 15. reduce
- 16. costs,
- 18. continuous
- 19. improvement Empowering Meaningful Innovation www.lucaleonardini.com
- 20. web marketing strategy Use
- 21. Social
- 22. Media
- 23. as
- 24. an
- 25. extension
- 26. of
- 27. your
- 28. business
- 29. strategy, to
- 30. accelerate
- 31. the
- 32. achievement
- 33. of
- 34. major
- 35. business
- 36. objectives Empowering Meaningful Innovation www.lucaleonardini.com
- 37. content management strategy Align
- 38. the
- 39. governance
- 40. of
- 41. your
- 42. global
- 43. communication
- 45. the
- 46. market
- 47. needs,
- 48. build
- 49. effective
- 50. and
- 51. flexible
- 52. processes Empowering Meaningful Innovation www.lucaleonardini.com
- 53. they are all relevant to your business environment Empowering Meaningful Innovation www.lucaleonardini.com
- 54. they will deliver outstanding UX User eXperience Customer Satisfaction Empowering Meaningful Innovation www.lucaleonardini.com
- 55. From
- 56. the
- 57. customer
- 58. point
- 59. of
- 60. view
- 61. if
- 62. you meet expectations you
- 63. have
- 64. been effective It
- 65. means
- 66. you
- 67. have
- 68. a
- 69. satisfied
- 70. customer Empowering Meaningful Innovation www.lucaleonardini.com
- 71. From
- 72. the
- 73. customer
- 74. point
- 75. of
- 76. view
- 77. if
- 78. you meet desires you
- 79. have
- 80. been very effective It
- 81. means
- 82. you
- 83. have
- 84. a
- 85. very
- 86. satisfied
- 87. customer Empowering Meaningful Innovation www.lucaleonardini.com
- 88. From
- 89. the
- 90. customer
- 91. point
- 92. of
- 93. view
- 94. if
- 95. you meet unrecognized needs you
- 96. have exceeded expectations It
- 97. means
- 98. you
- 99. have
- 100. a
- 101. “Wowing!”
- 102. customer Empowering Meaningful Innovation www.lucaleonardini.com
- 103. Develop the winning mentality You can follow Luca Leonardini on: Empowering Meaningful Innovation www.lucaleonardini.com