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Innovation at Google
 ...plus a manifesto

      Patrick Copeland
        Google Inc.
“N
                             o”




                                  Co
                                   ve
                                  In r
                                    c of
idea




       sea of failure
Lost In
        Translation
                                  Actual
Innovation   Innovation Model
                                Innovation

 Potential
                                     Lost
                                  Innovation
Top-down                           Democratic
         Innovation                         Innovation
1. Create a Research Lab            1. Create an innovation culture
2. Hire a bunch of PhDs             2. Use all employees
3. Ideas: few, big & from the top   3. Ideas: lots from everywhere
4. Close and secretive              4. Open and shared environment
environment and results             and results

5. Formal research proposals        5. Informal proposals – if that

6. Papers, patents, ..., products   6. Prototypes, products, ..., papers
?
              Top-down Innovation    Innovation
Innovation
 Potential   Democratic Innovation
                                       Innovation
the innovation odds

X% of all new Y fail ...
 ... even if they are very well implemented
Build the
right ‘it’
    vs.
Build ‘it’
   right
the pretotyping manifesto

    innovators beat ideas
 pretotypes beat productypes
     data beats opinions
     doing beats talking
     simple beats complex
       now beats later
 commitment beats committees
innovators
   beat
  ideas
Ideas, ideas, ideas ..


“We need some innovative ideas!”

“Where’s the next billion dollar
idea?”

“I have an idea that will change the
world!”
$ value of
  ideas?
Buy My Ideas

I am no Steve
Jobs, but I
dress like
him...
Patrick’s $B idea
                                 $B idea from Alberto




                           Bidding starts at $1,000
Price is for idea only. There is no explicit or implicit offer of help to implement the idea. The idea may not be implemented in a cost-effective
way – possibly not at all. The seller of the idea believes that the idea is a good one, but cannot guarantee its success. Since we don’t know
all the ideas that have been thought, the originality of this idea cannot be guaranteed; it’s very possible that other people have had this idea.
This idea is non-returnable and the sale is final. No credit or refunds will be issued.




                         Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Edison and the lightbulb
  What’s the big deal?
                   =




                  X
  Idea: use electricity to make light

                  X
Idea: electricity to cause incandescence

                  X
 Idea: vacuum + bulb to prevent burning
1%




     99%
# of innovators
                                                                                                ~0
                                                                                                =
     # of ideas



  Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Another huge     problem
     with ideas ...
Opinion


                Idea
                                 Opinion



   Welcome to
                       Opinion
Thoughtland
      Pop.
         8
Thoughtland    ive
                           Po sit
Where every idea can be a winner!
                    Fa lse




   Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Thoughtland                                                                                 ve
                              ati
                          Neg
Where every idea can be loser!
                       se
                   Fal




  Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Thoughtland                                                                                 k
Where every idea needs to p Thin
                           fit in!
                        ou                                                    Gr




    Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
??????
E
S AL off
     %
50         Great idea from Patrick




                                                                                                                         ly
                                                                                                                       on 95
                                                                                                                   w .
                                                                                                                 No 499
                                                                                                                   $
         Bidding starts at $1,000



           Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
If you want innovation,
  don’t look for ideas
     (lightbulbs),

  look for innovators
   (Thomas Edisons).
          Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
How Do You Find
  Innovators?
p
                                                                     ho


                                         ty
                                            p   in
                                                     g    Spot the
                                                         wo
                                                            r   ks


                                     o
                                et



     am
          pl
             e
                 fr
                      om
                           pr
                                                          Innovator
Ex
”
                                                                                                 op
                                                                                            sh
                                                                                       rk
                                                                                  Wo
                                                                             ng




                                       il
                                          e
                                              Ap
                                                   p
                                                       Pr
                                                            et
                                                              Exercise #1
                                                               o   ty
                                                                        pi




                                  ob
                             “M
                        om
                   fr
               e
          pl
     am
Ex




                         Spot the
                         Innovators
pretotypes
   beat
productypes
The Innovator’s Nightmare
   Spending years and millions,
       to build and perfect
       a product or service
      that people don’t need
             or want.
Building the right “it” vs.
    Building “it” right
IBM & Speech-to-Text Technology

                 Dear Mr.   Jones,

                 In reply to your letter dated ...




         $ $$ $$
    $$
X   Dear Mr.   Jones,

    In reply to your letter dated ...




                  Pretendotype
                   Pretotype
“We love the idea of speech-to-text
    and we’ll pay big $ for it
    if you can built it right.”




                 Before                                                    After
                pretotype                                                pretotype
                  tests                                                    tests
      Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
The Original Palm “Pre”
Testing Your Belief



   More


 Belief
in Idea


   Less
           minutes   hours                                           days                                                                weeks       months



          Ideation   Pretotyping                                                                      Prototyping                                Productyping



                             Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Pretotyping
            Fake it before you make it

    Prototyping                  Pretotyping
• Investment: days, weeks    • Investment: hours, days
• Main Q: Can we build it?   • Main Q: Would we use it?
• Deliverable: Working       • Deliverable: [Working]
prototype                    pretotype
Fail Fast

Compulsion to
   keep going
 at all costs




                minutes   hours     days   weeks   months   years




                                  Time Invested
p
                                                                    ho
                                                           r   ks
                                                        wo
                                                   ng
                                              pi


                   fr
                        om
                             pr
                                  et
                                       ot
                                          y

                                              Exercise #2
               e
          pl
     am
Ex


                                          Create your own
                                       innovative Android app
                                                         paper-pretotypes



                                                               5 minutes
Park-Jerk Pretotype


Times          FL
 used               OP
        5
 per
 week

            1 2 3 4 5
               Week
“We are not retreating
 – we are advancing in
  another direction.”

          Douglas McArthur
“Good Day”
        Pretotype
Times
                        HI
 used                        T
        5
 per
week

            1 2 3 4 5
               Week
Make sure you are
 building the right thing
before you invest a lot in
    building it right.

    Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
p
                                                                    ho
                                                           r   ks
                                                        wo
                                                   ng
                                              pi


                   fr
                        om
                             pr
                                  et
                                       ot
                                          y

                                              Exercise #3
               e
          pl
     am
Ex
                                                     Create your own
                                                    innovative Android
                                                        working-pretotype
                                                                using Androgen


                                                          30 minutes
data
 beats
opinions
Are you on the right track?
    (i.e. building the right ‘it’)


              Credibility

   Usage data      High
    Pretotype
    Prototype       Med

         Idea       Low
Pr
                     et
                          ot
HITorFLOP                      yp
                                    e


F.L.O.P.
Failure in
Launch
Operations or
Premise
HITorFLOP
        I (people invited to try innovation)



             T (people who actually try it)


                    R1 (return/retained users after 1 week)
                          R2
                                R4




                 Time

T / I = % of tried / invited
Rn/T = % of return user after n weeks
Rn+1/Rn = % of returning users loss over
time
FLOP
I (people invited to try innovation)




      T (people who actually try it)
           R1     R2    R4


         Time
FLOP
I (people invited to try innovation)
      T (people who actually try it)




           R1     R2    R4


         Time
Huge HIT
 I
     T

          R1
                R2   R4




         Time
HIT
I




    T
         R1
               R2   R4




        Time
Ditch on both sides of
       the road

   That’s
                                                                                          Let’s test
dumbest/best
                                                                                          500 shades
 idea I’ve
                                                                                           of blue
 ever heard




     Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Vision vs. Hallucination



   Vision                                                                                         Reality
   Ideas                              Innovation                                               Prototypes
   Opinions                                                                                          Data




     Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Ok, ok, but can anyone do
this? At any stage? In any
     market condition?
Clone Wars
Then: Mainframe vs PC clones
Clone Wars
 Now: Android
Fast Following
Then: Lotus Notes vs Office
Fast Following
   Now: Chrome
Unique Advantage
  Then: AT&T vs Sprint
Unique Advantage
   Now: Google Search
Iterate early & often
                                            Invent.
                                             Test.
                                             Test.
                                             Test.
    Welcome to
DataVisionville
      Pop.   12
                                            Repeat.
                  Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Run multiple experiments with
small subsets of target population




          I

              T


                  R1
                         R2        All Googlers
                              R4


                  Time
Using the Manifesto
#1 Try some Pretotypes/Experiments

#2 Develop, launch and test ideas to small group

#3 Abandon, or Repeat #2 until you see this:


                    Usage                                                                        Users


                                                         and/or


#4 Go pitch your idea innovation with data


        Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
L     E      er
 SA       Of
             f
     st          Great idea from Patrick
La




                                                                                                                               ly
                                                                                                                             on 5
                                                                                                                          w    9
                                                                                                                        No 19.
                                                                                                                           $
                 Bidding starts at $1,000



                  Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Patrick Copeland
           copeland@google.com



pretotyping.org
make sure you are building the right ‘it’ before you build ‘it’ right
the pretotyping manifesto

    innovators beat ideas
 pretotypes beat productypes
     data beats opinions
     doing beats talking
     simple beats complex
       now beats later
 commitment beats committees
Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
Innovation at Google

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Innovation at Google

  • 1. Innovation at Google ...plus a manifesto Patrick Copeland Google Inc.
  • 2. “N o” Co ve In r c of idea sea of failure
  • 3. Lost In Translation Actual Innovation Innovation Model Innovation Potential Lost Innovation
  • 4. Top-down Democratic Innovation Innovation 1. Create a Research Lab 1. Create an innovation culture 2. Hire a bunch of PhDs 2. Use all employees 3. Ideas: few, big & from the top 3. Ideas: lots from everywhere 4. Close and secretive 4. Open and shared environment environment and results and results 5. Formal research proposals 5. Informal proposals – if that 6. Papers, patents, ..., products 6. Prototypes, products, ..., papers
  • 5. ? Top-down Innovation Innovation Innovation Potential Democratic Innovation Innovation
  • 6. the innovation odds X% of all new Y fail ... ... even if they are very well implemented
  • 7. Build the right ‘it’ vs. Build ‘it’ right
  • 8. the pretotyping manifesto innovators beat ideas pretotypes beat productypes data beats opinions doing beats talking simple beats complex now beats later commitment beats committees
  • 9. innovators beat ideas
  • 10. Ideas, ideas, ideas .. “We need some innovative ideas!” “Where’s the next billion dollar idea?” “I have an idea that will change the world!”
  • 11. $ value of ideas?
  • 12. Buy My Ideas I am no Steve Jobs, but I dress like him...
  • 13. Patrick’s $B idea $B idea from Alberto Bidding starts at $1,000 Price is for idea only. There is no explicit or implicit offer of help to implement the idea. The idea may not be implemented in a cost-effective way – possibly not at all. The seller of the idea believes that the idea is a good one, but cannot guarantee its success. Since we don’t know all the ideas that have been thought, the originality of this idea cannot be guaranteed; it’s very possible that other people have had this idea. This idea is non-returnable and the sale is final. No credit or refunds will be issued. Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 14. Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 15.
  • 16. Edison and the lightbulb What’s the big deal? = X Idea: use electricity to make light X Idea: electricity to cause incandescence X Idea: vacuum + bulb to prevent burning
  • 17. 1% 99%
  • 18. # of innovators ~0 = # of ideas Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 19.
  • 20. Another huge problem with ideas ...
  • 21. Opinion Idea Opinion Welcome to Opinion Thoughtland Pop. 8
  • 22. Thoughtland ive Po sit Where every idea can be a winner! Fa lse Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 23. Thoughtland ve ati Neg Where every idea can be loser! se Fal Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 24. Thoughtland k Where every idea needs to p Thin fit in! ou Gr Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 26.
  • 27. E S AL off % 50 Great idea from Patrick ly on 95 w . No 499 $ Bidding starts at $1,000 Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 28. If you want innovation, don’t look for ideas (lightbulbs), look for innovators (Thomas Edisons). Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 29. How Do You Find Innovators?
  • 30. p ho ty p in g Spot the wo r ks o et am pl e fr om pr Innovator Ex
  • 31. op sh rk Wo ng il e Ap p Pr et Exercise #1 o ty pi ob “M om fr e pl am Ex Spot the Innovators
  • 32. pretotypes beat productypes
  • 33. The Innovator’s Nightmare Spending years and millions, to build and perfect a product or service that people don’t need or want.
  • 34. Building the right “it” vs. Building “it” right
  • 35. IBM & Speech-to-Text Technology Dear Mr. Jones, In reply to your letter dated ... $ $$ $$ $$
  • 36. X Dear Mr. Jones, In reply to your letter dated ... Pretendotype Pretotype
  • 37. “We love the idea of speech-to-text and we’ll pay big $ for it if you can built it right.” Before After pretotype pretotype tests tests Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 38. The Original Palm “Pre”
  • 39. Testing Your Belief More Belief in Idea Less minutes hours days weeks months Ideation Pretotyping Prototyping Productyping Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 40. Pretotyping Fake it before you make it Prototyping Pretotyping • Investment: days, weeks • Investment: hours, days • Main Q: Can we build it? • Main Q: Would we use it? • Deliverable: Working • Deliverable: [Working] prototype pretotype
  • 41. Fail Fast Compulsion to keep going at all costs minutes hours days weeks months years Time Invested
  • 42. p ho r ks wo ng pi fr om pr et ot y Exercise #2 e pl am Ex Create your own innovative Android app paper-pretotypes 5 minutes
  • 43.
  • 44. Park-Jerk Pretotype Times FL used OP 5 per week 1 2 3 4 5 Week
  • 45. “We are not retreating – we are advancing in another direction.” Douglas McArthur
  • 46.
  • 47. “Good Day” Pretotype Times HI used T 5 per week 1 2 3 4 5 Week
  • 48. Make sure you are building the right thing before you invest a lot in building it right. Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 49. p ho r ks wo ng pi fr om pr et ot y Exercise #3 e pl am Ex Create your own innovative Android working-pretotype using Androgen 30 minutes
  • 51. Are you on the right track? (i.e. building the right ‘it’) Credibility Usage data High Pretotype Prototype Med Idea Low
  • 52. Pr et ot HITorFLOP yp e F.L.O.P. Failure in Launch Operations or Premise
  • 53. HITorFLOP I (people invited to try innovation) T (people who actually try it) R1 (return/retained users after 1 week) R2 R4 Time T / I = % of tried / invited Rn/T = % of return user after n weeks Rn+1/Rn = % of returning users loss over time
  • 54. FLOP I (people invited to try innovation) T (people who actually try it) R1 R2 R4 Time
  • 55. FLOP I (people invited to try innovation) T (people who actually try it) R1 R2 R4 Time
  • 56. Huge HIT I T R1 R2 R4 Time
  • 57. HIT I T R1 R2 R4 Time
  • 58. Ditch on both sides of the road That’s Let’s test dumbest/best 500 shades idea I’ve of blue ever heard Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 59. Vision vs. Hallucination Vision Reality Ideas Innovation Prototypes Opinions Data Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 60. Ok, ok, but can anyone do this? At any stage? In any market condition?
  • 62. Clone Wars Now: Android
  • 63. Fast Following Then: Lotus Notes vs Office
  • 64. Fast Following Now: Chrome
  • 65. Unique Advantage Then: AT&T vs Sprint
  • 66. Unique Advantage Now: Google Search
  • 67. Iterate early & often Invent. Test. Test. Test. Welcome to DataVisionville Pop. 12 Repeat. Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 68. Run multiple experiments with small subsets of target population I T R1 R2 All Googlers R4 Time
  • 69. Using the Manifesto #1 Try some Pretotypes/Experiments #2 Develop, launch and test ideas to small group #3 Abandon, or Repeat #2 until you see this: Usage Users and/or #4 Go pitch your idea innovation with data Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 70. L E er SA Of f st Great idea from Patrick La ly on 5 w 9 No 19. $ Bidding starts at $1,000 Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved
  • 71. Patrick Copeland copeland@google.com pretotyping.org make sure you are building the right ‘it’ before you build ‘it’ right
  • 72. the pretotyping manifesto innovators beat ideas pretotypes beat productypes data beats opinions doing beats talking simple beats complex now beats later commitment beats committees
  • 73. Alberto Savoia, Google Inc., Jeremy Clark, FXX Inc., Patrick Copeland, Google Inc. –  All Rights Reserved