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Control Techniques




MultiMedia by            2002 South-
Functional Subsystems
                                        Operations
    Finance       Marketing
                                       (production)

                              Management information
Human resources                     systems




  MultiMedia by                    2002 South-
Control Techniques




MultiMedia by             2002 South-
Control Techniques




MultiMedia by             2002 South-
Control Techniques




MultiMedia by             2002 South-
Control Techniques




MultiMedia by             2002 South-
Control Techniques




MultiMedia by             2002 South-
Finance Managers

  Determine current
                                        Measure and
 and future ability to
                                       monitor ongoing
   meet financial
                                         operations.
     obligations.


                  Prepare estimates and
               forecasts for future sources
                    and uses of funds.




MultiMedia by                                 2002 South-
Financial Controls
                   Financial
                  Statements


Ratio Analysis                    Audits


                 Responsibility
                    Centers



MultiMedia by                     2002 South-
The Equation that
     Describes a Balance Sheet


    Assets = Liabilities + Stockholders’ Equity




MultiMedia by                        2002 South-
Assets Fall Into
          One of Two Categories

1. Current assets are       2. Fixed assets are assets
   cash or items that are      not intended for sale
   normally converted          or conversion to cash.
   into cash within one        Fixed assets include
   year from the date of       land, buildings, and
   the balance sheet.          equipment.




  MultiMedia by                       2002 South-
Liabilities
  Current and Long-Term Debts
         Current liabilities are debts
         Current liabilities are debts
          due and payable within one
           due and payable within one
          year of the date of the balance
           year of the date of the balance
          sheet.
           sheet.

        Long-term liabilities are those
        Long-term liabilities are those




MultiMedia by                        2002 South-
Income Statement Equation


       Income - Expenses = Profit or Loss




MultiMedia by                      2002 South-
Income Statement
            Seven Categories
    Net sales
    Costs of goods sold
    Gross profit
    Operating expenses
    Net income (or loss) before taxes
    Taxes
    Net income, the profit left after paying taxes



MultiMedia by                          2002 South-
Financial Audits
• Internal Audits
   –   Keep problems in-house.
   –   Are likely to be conducted by people who know operations well.
   –   May lack objectivity.
   –   May also lack the power to penetrate cover-ups.
• External Audits
   – An independent public accounting firm conducts an external
     audit.
   – Federal regulations require publicly traded companies to
     conduct certified external audits each year.
   – Enhances creditability.



       MultiMedia by                            2002 South-
Budgets Serve Managers
        in Four Important Ways

1. They expedite allocation and coordination of
   resources for programs and projects.
2. They operate as a powerful monitoring system
   when supplemented with periodic budget updates.
3. They provide rigorous control guidelines for
   managers by setting limits on expenditures.
4. They facilitate evaluation of individual and
   department performance.


 MultiMedia by                         2002 South-
Five Budget Considerations


          Adjusting and pricing
          Identifyinggoals, plans, to
          Planning and schedulingand
          Setting goals
          Locating needed funds
           resources to match actual
            resources
           reach the goals
            fund availability.




MultiMedia by                       2002 South-
Budgets
 Four Standardized Approaches (1 of 4)

Top-Down Budgeting
   Senior managers prepare budgets and distribute
    them to lower levels, with or without input from
    below.
   This method may plan and control without
    cooperation and knowledge of subordinates.




 MultiMedia by                      2002 South-
Budgets
 Four Standardized Approaches (2 of 4)

Bottom-Up Budgeting
   Taps the knowledge and experiences of all
    organization members.
   Those closest to the planned activities contribute
    to building the budget that affects them.




 MultiMedia by                         2002 South-
Budgets
  Four Standardized Approaches (3 of 4)
Zero-Based Budgeting
   Eliminates complacency.
   Must justify every dollar requested in light of
    strategic plans and goals.
   Must list the costs of all resources.
   Must choose priorities and create alternatives for
    accomplishing the unit’s part in the overall strategic
    plan.



  MultiMedia by                         2002 South-
Budgets
Four Standardized Approaches (4 of 4)

Flexible Budgeting
   Levels of expense are correlated with specified
    output levels.
   Sets “meet or beat” standards with which
    expenditures can be compared.
   Unit expenses within budgeted amounts are
    usually permitted.



MultiMedia by                       2002 South-
Financial Budgets

 Cash Budgets project the amount of cash that will flow
  into and out of an organization and its subsystems during
  a fixed period.
 Capital Expenditure Budgets project the short- and
  long-term funding needed to acquire capital goods.




    MultiMedia by                        2002 South-
Marketing Umbrella


   Product design      Distribution


     Packaging       Customer service


       Pricing            Sales




MultiMedia by             2002 South-
Marketing Control Techniques

   Market            Test            Marketing
  research         marketing          ratios



         Sales quotas          Stockage




MultiMedia by                        2002 South-
Marketing Research


   .            A feedforward control technique


                Consists of gathering and analyzing
   .             geographic, demographic, and
                        psychographic data




MultiMedia by                         2002 South-
Test Marketing–Four Points
1. Introduce it to a limited market on a small scale to assess its
   acceptance.

2. Disadvantage of extensive test marketing is that it can tip a
   company’s hand to competitors.

3. Planners analyze the results of testing to determine if the
   company should proceed with manufacturing, distribution, or
   modifications.

4. Limits the risks a company faces when introducing something
   new.


  MultiMedia by                                 2002 South-
Marketing Ratios
Frequently used measures include:
Frequently used measures include:
   
      Ratio of profit to sales
       Ratio of profit to sales
   
      Costs of selling to gross profit
       Costs of selling to gross profit
   
      Sales calls to orders generated
       Sales calls to orders generated
   
      Profitability of each order
       Profitability of each order
   
      Changes in sales volume to price changes
       Changes in sales volume to price changes
   
      Ratio of bad debts to total credit granted
       Ratio of bad debts to total credit granted
   
      Sales volume to production capacity for the entire organization
       Sales volume to production capacity for the entire organization
   
      Market share
       Market share
   
      Order turnaround time
       Order turnaround time


    MultiMedia by                                2002 South-
Stockage
    Level of inventory.
    Money tied up in inventories is
     unavailable for other uses.
    Must reduce the number of slow-moving
     items or eliminate the items altogether.
    Devote most of the best display areas to
     items that yield the largest profits.
    Tracking stockage levels, managers can:
         Determine normal usage rates.
         Maintain minimum levels.
         Set efficient reorder points.
MultiMedia by                             2002 South-
Cost of Maintaining Inventories




MultiMedia by           2002 South-

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Ch17

  • 2. Functional Subsystems Operations Finance Marketing (production) Management information Human resources systems MultiMedia by 2002 South-
  • 8. Finance Managers Determine current Measure and and future ability to monitor ongoing meet financial operations. obligations. Prepare estimates and forecasts for future sources and uses of funds. MultiMedia by 2002 South-
  • 9. Financial Controls Financial Statements Ratio Analysis Audits Responsibility Centers MultiMedia by 2002 South-
  • 10. The Equation that Describes a Balance Sheet Assets = Liabilities + Stockholders’ Equity MultiMedia by 2002 South-
  • 11. Assets Fall Into One of Two Categories 1. Current assets are 2. Fixed assets are assets cash or items that are not intended for sale normally converted or conversion to cash. into cash within one Fixed assets include year from the date of land, buildings, and the balance sheet. equipment. MultiMedia by 2002 South-
  • 12. Liabilities Current and Long-Term Debts  Current liabilities are debts  Current liabilities are debts due and payable within one due and payable within one year of the date of the balance year of the date of the balance sheet. sheet. Long-term liabilities are those Long-term liabilities are those MultiMedia by 2002 South-
  • 13. Income Statement Equation Income - Expenses = Profit or Loss MultiMedia by 2002 South-
  • 14. Income Statement Seven Categories  Net sales  Costs of goods sold  Gross profit  Operating expenses  Net income (or loss) before taxes  Taxes  Net income, the profit left after paying taxes MultiMedia by 2002 South-
  • 15. Financial Audits • Internal Audits – Keep problems in-house. – Are likely to be conducted by people who know operations well. – May lack objectivity. – May also lack the power to penetrate cover-ups. • External Audits – An independent public accounting firm conducts an external audit. – Federal regulations require publicly traded companies to conduct certified external audits each year. – Enhances creditability. MultiMedia by 2002 South-
  • 16. Budgets Serve Managers in Four Important Ways 1. They expedite allocation and coordination of resources for programs and projects. 2. They operate as a powerful monitoring system when supplemented with periodic budget updates. 3. They provide rigorous control guidelines for managers by setting limits on expenditures. 4. They facilitate evaluation of individual and department performance. MultiMedia by 2002 South-
  • 17. Five Budget Considerations  Adjusting and pricing  Identifyinggoals, plans, to  Planning and schedulingand  Setting goals  Locating needed funds resources to match actual resources reach the goals fund availability. MultiMedia by 2002 South-
  • 18. Budgets Four Standardized Approaches (1 of 4) Top-Down Budgeting  Senior managers prepare budgets and distribute them to lower levels, with or without input from below.  This method may plan and control without cooperation and knowledge of subordinates. MultiMedia by 2002 South-
  • 19. Budgets Four Standardized Approaches (2 of 4) Bottom-Up Budgeting  Taps the knowledge and experiences of all organization members.  Those closest to the planned activities contribute to building the budget that affects them. MultiMedia by 2002 South-
  • 20. Budgets Four Standardized Approaches (3 of 4) Zero-Based Budgeting  Eliminates complacency.  Must justify every dollar requested in light of strategic plans and goals.  Must list the costs of all resources.  Must choose priorities and create alternatives for accomplishing the unit’s part in the overall strategic plan. MultiMedia by 2002 South-
  • 21. Budgets Four Standardized Approaches (4 of 4) Flexible Budgeting  Levels of expense are correlated with specified output levels.  Sets “meet or beat” standards with which expenditures can be compared.  Unit expenses within budgeted amounts are usually permitted. MultiMedia by 2002 South-
  • 22. Financial Budgets  Cash Budgets project the amount of cash that will flow into and out of an organization and its subsystems during a fixed period.  Capital Expenditure Budgets project the short- and long-term funding needed to acquire capital goods. MultiMedia by 2002 South-
  • 23. Marketing Umbrella Product design Distribution Packaging Customer service Pricing Sales MultiMedia by 2002 South-
  • 24. Marketing Control Techniques Market Test Marketing research marketing ratios Sales quotas Stockage MultiMedia by 2002 South-
  • 25. Marketing Research . A feedforward control technique Consists of gathering and analyzing . geographic, demographic, and psychographic data MultiMedia by 2002 South-
  • 26. Test Marketing–Four Points 1. Introduce it to a limited market on a small scale to assess its acceptance. 2. Disadvantage of extensive test marketing is that it can tip a company’s hand to competitors. 3. Planners analyze the results of testing to determine if the company should proceed with manufacturing, distribution, or modifications. 4. Limits the risks a company faces when introducing something new. MultiMedia by 2002 South-
  • 27. Marketing Ratios Frequently used measures include: Frequently used measures include:   Ratio of profit to sales Ratio of profit to sales   Costs of selling to gross profit Costs of selling to gross profit   Sales calls to orders generated Sales calls to orders generated   Profitability of each order Profitability of each order   Changes in sales volume to price changes Changes in sales volume to price changes   Ratio of bad debts to total credit granted Ratio of bad debts to total credit granted   Sales volume to production capacity for the entire organization Sales volume to production capacity for the entire organization   Market share Market share   Order turnaround time Order turnaround time MultiMedia by 2002 South-
  • 28. Stockage  Level of inventory.  Money tied up in inventories is unavailable for other uses.  Must reduce the number of slow-moving items or eliminate the items altogether.  Devote most of the best display areas to items that yield the largest profits.  Tracking stockage levels, managers can: Determine normal usage rates. Maintain minimum levels. Set efficient reorder points. MultiMedia by 2002 South-
  • 29. Cost of Maintaining Inventories MultiMedia by 2002 South-