Presentation held by Mr. Andon Rumenov as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010

1. Functional e-Municipality
INTEGRATED FRAMEWORK CONCEPT FOR
PROVISION OF E-SERVICES ON
MUNICIPAL LEVEL

2. Basis for the Framework
 Performed in-depth business process analyses of
one of the biggest municipalities in Macedonia
 Vast national and international experience in
provision of services related to complex registry
infrastructure
 Separate configurable and customizable
components/modules
 Strong architectural framework

3. Individual Components
E-file and E-pay
CRIS
E- Business process
management
municipality system
Interoperability

4. E-filing and E-pay
 Fairly generic electronic filing mechanism portable
and configurable to fit most back end systems
 Intuitive form generator
 Electronic payment mechanism processing all types
of credit cards
 Reporting module for billing and accounting
purposes

5. BPMS
 Workflow management
 Document management
 Team collaboration
 Business intelligence

6. Interoperability
PRO
CRM Municipality Cadaster
Social
Funds

7. Certificate and Receipt Issuing System
 What it does?
 Allows the public to apply for certified information
online;
 Allows the public to pay the necessary fees online;
 Automatically generates the certificate from different
systems and send it to the client.
 It is easily configurable and portable to most back office
systems
 Every aspect of the certificate retrieval is configurable

8. E-Municipal Infrastructure
Certificate
Information E-Filing and
order and
Dissemination payment
retrieval
BPMS Dataexchange
Legacy Systems

9. Customer point of view

10. Benefits for the Municipality
 Streamlining of the business processes
 Cost saving through introduction of electronic
exchange of information with related
institutions
 Increased transparency and disclosure of
public information
 Increased overall efficiency of the daily
operations
 Fully functional e-Municipality

11. Benefits for the Public
 Avoid queues at the municipal’s front
desks;
 Apply for information and pay by credit
card online;
 Choose where and in which format to
pick up the certificate.

12. Q&A
 Any Questions?

13. Instead of a Session Summary
Improved
Business Climate
One Stop Shop
Concept
Corporate
Reporting
Standards
Interoperability