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MERCURY csc




              THE GEOTRAVELER
              An Introduction to the Most Active
              and Influential Consumer in Travel
”I think travel should be a full-body experience
— that we ought to observe and absorb the natural
  world, the culture, the language, the local arts —
                        with curiosity and respect.”
                                          — Hayden




                                                       MERCURYcsc
Definition of Geotourism
                   ”The Geo-traveler is concerned with preserving a
                   destination’s geographic character–the entire
                   combination of natural and human attributes that
                   make one place distinct from another. They are
                   interested in both the cultural and environmental
                   concerns regarding travel as well as the local impact
                   tourism has upon the communities and their
                   individual economies and lifestyles.”

                            — Geotourism Study, NatGeo and TIA, 2002




                                                                           © 2012
The Geotraveler                                                            MERCURYcsc
Who are the Geotravelers?
                   • Estimated to be between 55-59MM U.S. Geotravelers
                       and growing
                   •   Median HH Income is $70,000 USD
                        • 20% have HH Incomes above $100K USD
                   •   Average age is 48 years old
                   •   44% have traveled internationally in the last 3 years
                   •   Take 30% more trips than other travelers
                   •   Are early adopters and influencers over other
                       segments within their primary area of
                       passion-travel




                                                                               © 2012
The Geotraveler                                                                MERCURYcsc
Travel is not something they do...
   Travel is who they are.                       PAUL L. DINEEN




                                        © 2012
                                        © 2012
The Geotraveler                         MERCURYcsc
Desire for Connection



                          AUTHENTICITY




                   PERSONAL               SHARED
                  AWAKENING              HUMANITY




                  THE CONNECTION THAT MAKES
                    THE BEST TRIP FOR YOUR
                        TARGET AUDIENCE
                                                    © 2012
                                                    © 2012
The Geotraveler                                     MERCURYcsc
Personal Awakening
             ”I think that a good trip is a relaxing one,
           but a GREAT trip is often in part, miserable
                                  –like a birth of sorts.

                     In 2002, I took a trip to TImbuktu.
               The journey was brutal, but something
               broke inside me that needed breaking.
           Years later–I am still trying to sort out that
                                     journey in my soul.

                  And I am hungry for more experiences
                                         of that kind.”


                                              — Brooke

                                                            (Brooke) On the Sahara




                                                                                     © 2012
                                                                                     © 2012
The Geotraveler                                                                      MERCURYcsc
Shared Humanity
                  ”Though this last trip wasn’t pretty,
                        the expressions of sympathy
                     offered were deeply humanizing
                   and a reminder of why one should
                     stop out of one’s own front yard
                          and immerse oneself in the
                     unpredictable and receptive and
                           surprisingly tender world.”


                                                — Liz




                                                          (Becca) Young Masai
                                                          Chyulu Hills Village, Kenya


                                                                                        © 2012
                                                                                        © 2012
The Geotraveler                                                                         MERCURYcsc
Authenticity
               ”Then he took me to meet his wife and
           family and have lunch. At one point he had
               an all-out fight with his daughter right
           there at the table! It was so quintessential
                Italian. Hands flying, voices raised and
                             family, the heart of it all.”


                                                — Becca




                                                             © 2012
                                                             © 2012
The Geotraveler                                              MERCURYcsc
Forces of Change
                   1. Desire for personalization
                   2. No time
                   3. Economic squeeze
                   4. Pervasive technology
                   5. Accessible luxury
                   6. Desire for a healthy planet




                                                    © 2012
                                                    © 2012
The Geotraveler                                     MERCURYcsc
Essential Truths                 +   Forces of Change                 =   Geotraveler Trends

                                        1. Desire for personalization        • Rise of the expert and local
                                                                                 expertise
                                        2. No time
          AUTHENTICITY                  3. Economic squeeze
                                                                             •   ”Done in a day”

                                        4. Pervasive technology
                                                                             •   Multi-dimensional trips

                                        5. Accessible luxury
                                                                             •   Return of camping

                                        6. Desire for a healthy planet
                                                                             •   Culture closer to home
   PERSONAL               SHARED
  AWAKENING              HUMANITY                                            •   Self-directed travel planner
                                                                             •   ”Softening” of adventure
                                                                                 travel
                                                                             • Importance of localization
   THE CONNECTION THAT MAKES
     THE BEST TRIP FOR YOUR                                                  • Increased interest in
         TARGET AUDIENCE
                                                                                 sustainable travel options




                                                                                                   © 2012
The Geotraveler                                                                                    MERCURYcsc
Geotravelers and the
                  ”Post/Lingering Recession”
                   • 89% anticipate taking the same or more leisure trips
                       in the coming year
                   •   Many are traveling closer to home with a shorter
                       window of planning
                   •   Reconnecting with traditional activities such as
                       camping, baking and gardening
                   •   Mindful and attracted to simplicity, have already
                       adapted to the new era in which the U.S economy is
                       emerging
                   •   Focusing their real spending on elective consumption
                       of meaningful goods




                                                                              © 2012
The Geotraveler                                                               MERCURYcsc
The Geotraveler’s Dichotomy

                   • Craving Authentic Connections & Destinations
                     vs. Socio-Environmental Consciousness

                                                               ” What is an ethical traveler?
                                                               I could go back and forth on
                                                               this for a long time, weighing
                                                               the impact versus the benefit
                                                               of quality cultural exchange
                                                               with unintended negative
                                                               impacts on a culture and the
                                                               landscape.

                                                               All of this against the
                                                               backdrop of urgency to visit
                                                               these cultures and locales
                                                               before they are lost to the
                                                               mass consumer culture.”


                                                               — Brooke


                                                                               © 2012
The Geotraveler                                                                MERCURYcsc
Insights for the Travel Marketer

                   We hold our research accountable to three criteria:
                   • Insightful
                   • Identifiable
                   • Actionable

                   The true measure of our research comes from its ability
                   to close the gap between left brain logic and right brain
                   creativity to produce successful marketing and
                   communication campaigns.




                                                                               © 2012
The Geotraveler                                                                MERCURYcsc
Decision-Making Criteria for
                  Geotraveler Purchases

                   •   Connects me to a passion
                   •   Provides a high degree of utility
                   •   Makes me unique
                   •   Saves me time
                   •   Gives me knowledge or expertise




                                                           © 2012
The Geotraveler                                            MERCURYcsc
Successful Communication Principles
                  To Engage the Geotraveler

                   •   Tell your story, frankly
                   •   Inspire your tribe
                   •   Localize as much as possible
                   •   Convey your expertise
                   •   Integrate mindfulness & sustainability
                       into the business itself




                                                                © 2012
The Geotraveler                                                 MERCURYcsc
Looking Ahead
As more travel brands and destinations enter into the
competition for the world’s tourism activity, we believe the most
successful brands and destinations will position themselves to
find more Geotravelers, not just more travelers.
If you are interested in learning more about our research and
how the Geotraveler can elevate your brand, please contact us:



                                    Alexi Huntley Khajavi
                                    Director of Global Strategy
                                    alexihkhajavi@mercurycsc.com
                                    406.922.2298




                                                               © 2012
                                                               MERCURYcsc

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Intro to the Geotraveler

  • 1. MERCURY csc THE GEOTRAVELER An Introduction to the Most Active and Influential Consumer in Travel
  • 2. ”I think travel should be a full-body experience — that we ought to observe and absorb the natural world, the culture, the language, the local arts — with curiosity and respect.” — Hayden MERCURYcsc
  • 3. Definition of Geotourism ”The Geo-traveler is concerned with preserving a destination’s geographic character–the entire combination of natural and human attributes that make one place distinct from another. They are interested in both the cultural and environmental concerns regarding travel as well as the local impact tourism has upon the communities and their individual economies and lifestyles.” — Geotourism Study, NatGeo and TIA, 2002 © 2012 The Geotraveler MERCURYcsc
  • 4. Who are the Geotravelers? • Estimated to be between 55-59MM U.S. Geotravelers and growing • Median HH Income is $70,000 USD • 20% have HH Incomes above $100K USD • Average age is 48 years old • 44% have traveled internationally in the last 3 years • Take 30% more trips than other travelers • Are early adopters and influencers over other segments within their primary area of passion-travel © 2012 The Geotraveler MERCURYcsc
  • 5. Travel is not something they do... Travel is who they are. PAUL L. DINEEN © 2012 © 2012 The Geotraveler MERCURYcsc
  • 6. Desire for Connection AUTHENTICITY PERSONAL SHARED AWAKENING HUMANITY THE CONNECTION THAT MAKES THE BEST TRIP FOR YOUR TARGET AUDIENCE © 2012 © 2012 The Geotraveler MERCURYcsc
  • 7. Personal Awakening ”I think that a good trip is a relaxing one, but a GREAT trip is often in part, miserable –like a birth of sorts. In 2002, I took a trip to TImbuktu. The journey was brutal, but something broke inside me that needed breaking. Years later–I am still trying to sort out that journey in my soul. And I am hungry for more experiences of that kind.” — Brooke (Brooke) On the Sahara © 2012 © 2012 The Geotraveler MERCURYcsc
  • 8. Shared Humanity ”Though this last trip wasn’t pretty, the expressions of sympathy offered were deeply humanizing and a reminder of why one should stop out of one’s own front yard and immerse oneself in the unpredictable and receptive and surprisingly tender world.” — Liz (Becca) Young Masai Chyulu Hills Village, Kenya © 2012 © 2012 The Geotraveler MERCURYcsc
  • 9. Authenticity ”Then he took me to meet his wife and family and have lunch. At one point he had an all-out fight with his daughter right there at the table! It was so quintessential Italian. Hands flying, voices raised and family, the heart of it all.” — Becca © 2012 © 2012 The Geotraveler MERCURYcsc
  • 10. Forces of Change 1. Desire for personalization 2. No time 3. Economic squeeze 4. Pervasive technology 5. Accessible luxury 6. Desire for a healthy planet © 2012 © 2012 The Geotraveler MERCURYcsc
  • 11. Essential Truths + Forces of Change = Geotraveler Trends 1. Desire for personalization • Rise of the expert and local expertise 2. No time AUTHENTICITY 3. Economic squeeze • ”Done in a day” 4. Pervasive technology • Multi-dimensional trips 5. Accessible luxury • Return of camping 6. Desire for a healthy planet • Culture closer to home PERSONAL SHARED AWAKENING HUMANITY • Self-directed travel planner • ”Softening” of adventure travel • Importance of localization THE CONNECTION THAT MAKES THE BEST TRIP FOR YOUR • Increased interest in TARGET AUDIENCE sustainable travel options © 2012 The Geotraveler MERCURYcsc
  • 12. Geotravelers and the ”Post/Lingering Recession” • 89% anticipate taking the same or more leisure trips in the coming year • Many are traveling closer to home with a shorter window of planning • Reconnecting with traditional activities such as camping, baking and gardening • Mindful and attracted to simplicity, have already adapted to the new era in which the U.S economy is emerging • Focusing their real spending on elective consumption of meaningful goods © 2012 The Geotraveler MERCURYcsc
  • 13. The Geotraveler’s Dichotomy • Craving Authentic Connections & Destinations vs. Socio-Environmental Consciousness ” What is an ethical traveler? I could go back and forth on this for a long time, weighing the impact versus the benefit of quality cultural exchange with unintended negative impacts on a culture and the landscape. All of this against the backdrop of urgency to visit these cultures and locales before they are lost to the mass consumer culture.” — Brooke © 2012 The Geotraveler MERCURYcsc
  • 14. Insights for the Travel Marketer We hold our research accountable to three criteria: • Insightful • Identifiable • Actionable The true measure of our research comes from its ability to close the gap between left brain logic and right brain creativity to produce successful marketing and communication campaigns. © 2012 The Geotraveler MERCURYcsc
  • 15. Decision-Making Criteria for Geotraveler Purchases • Connects me to a passion • Provides a high degree of utility • Makes me unique • Saves me time • Gives me knowledge or expertise © 2012 The Geotraveler MERCURYcsc
  • 16. Successful Communication Principles To Engage the Geotraveler • Tell your story, frankly • Inspire your tribe • Localize as much as possible • Convey your expertise • Integrate mindfulness & sustainability into the business itself © 2012 The Geotraveler MERCURYcsc
  • 17. Looking Ahead As more travel brands and destinations enter into the competition for the world’s tourism activity, we believe the most successful brands and destinations will position themselves to find more Geotravelers, not just more travelers. If you are interested in learning more about our research and how the Geotraveler can elevate your brand, please contact us: Alexi Huntley Khajavi Director of Global Strategy alexihkhajavi@mercurycsc.com 406.922.2298 © 2012 MERCURYcsc