This document provides tips for showing respect to internal customers. It discusses four steps: 1) reviewing your behaviors and how they communicate messages, 2) maintaining a professional image, 3) grasping needs by asking questions and listening, and 4) developing a respectful attitude by not criticizing others and appreciating people. It also discusses keeping commitments, dealing with anger by listening and asking questions, and creating an action plan to improve the organization.

1. The HR People

2. *
Identifying the
Customers

3. *
1:48

4. *

5. *
*Customer Service is a CONCEPT which present
the Human PROPER COMMUNICATION.
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So what??
What could be
happened!!

7. *
Understanding our JOB
Expectations
Each Job has TWO
Dimensions !

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Products Qualities vs. Service/Personal Qualities

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How to shift for success
How to show respect for
internal customers 4 STEPS
1st Step……….
Review your Behaviors

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*Start to recall most of the behaviors we used
to communicate with our customers
*Imagine the messages we send through such
behaviors
*Think about the new messages we need to
communicate.
*Find now the behaviors which present those
new messages.

11. *
How to show respect for
internal customers
2nd Step……….
Professional Image

12. *
People determine seven things
from your appearance.
* Income
* Education Level
* Social Position
* Sophistication
* Success
* Moral Character
* Trustworthiness

14. *
How to show respect for
internal customers
3rd Step……….
Grape their NEEDS, Ask &
Listen

15. *
Pay attention to Content & Intent
Develop the Desire to Listen
1. Talk Less
2. Ask Questions
3. Let There Be Silence
4. Remove Distractions
5. Show You Are Listening
6. Empathize

16. *
How to show respect for
internal customers
4rd Step……….
Develop a Respect
ATTITUDE

17. *
1. Don’t criticize, judge, or complain about people.
2. Appreciate people.
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4. -----------------------

18. *
How to keep internal
deadlines and make
commitments that
stick

19. *
It’s about Management & Team Work
*Honesty
*Team Spirit
*Willingness to take responsibility

20. *
Dealing with
Anger

21. * Prior to making the communication/call, get as much
background information as possible.
* When you place the communication/call, remain calm with a
positive, caring attitude.
* Let the customer vent.
* Ask questions, and really listen until the customer has no
more to say.
*

22. *
Creating an
Action Plan
Exercise

23. *
* On the Spot; (to be started as from NOW)
* Later;

24. *
Anything I can to make the
organization work better!

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It’s the SUCCESS time.