Twitter allows for broadcasting of information to followers, responding to customers in real-time during crises or to provide support, and engaging through discussions around hashtags. It helped spread awareness of an Amazon issue where sales rankings were removed for some books, resulting in over 500 tweets per 15 minutes using #AmazonFail and widespread coverage across blogs and media.
12. What is Twitter ?
More definitions.....
“ It is part text messaging and part blogging,
with the ability to update on your cellphone
or computer, but constrained to 140
characters”
14. What is Twitter ?
More definitions.....
“ a social networking and micro-blogging
service that allows you answer the question,
"What are you doing?" by sending short text
messages 140 characters in length, called
tweets, to your friends, or followers”
16. What is Twitter ?
More definitions.....
“ a free social networking and micro-
blogging service that enables its users to
send and read other users' updates
known as tweets”
25. What is Twitter ?
It is ....
The single most talked
about Web site since Facebook
and grew 1,382% in the past year
26. What is Twitter ?
It is ....
The single most talked
about Web site since Facebook
and grew 1,382% in the past year
Then Twitter grew another 43% with the
addition of just one user...
54. What is Twitter ?
Basic Terminology .....
Tweet - Messages of up to 140 characters which are
displayed on a user's profile page and delivered to
other users who follow them
56. What is Twitter ?
Basic Terminology .....
Followers - People who have subscribed to your
tweets and will see them displayed on their profile
page
57. What is Twitter ?
Basic Terminology .....
Followers - People who have subscribed to your
tweets and will see them displayed on their profile
page
Following - People who you have subscribed to and
whose tweets are displayed on your profile page
66. What is Twitter ?
Basic Terminology .....
TinyURL - a service that shortens web addresses
making them easier to fit in a tweet
67. What is Twitter ?
Basic Terminology .....
TinyURL - a service that shortens web addresses
making them easier to fit in a tweet
http://news.slashdot.org/article.pl?sid=09/05/09/1730241&from=rss
68. What is Twitter ?
Basic Terminology .....
TinyURL - a service that shortens web addresses
making them easier to fit in a tweet
69. What is Twitter ?
Basic Terminology .....
TinyURL - a service that shortens web addresses
making them easier to fit in a tweet
Alternatives - Bit.ly, Ls.gd and SnipURL
70. What is Twitter ?
Basic Terminology .....
TinyURL - a service that shortens web addresses
making them easier to fit in a tweet
72. Why use Twitter ?
What is the fuss about .....
Twitter has revolutionized social media by
making it simple for the world to
communicate in real time
74. Why use Twitter ?
What is the fuss about .....
Twitter is helping businesses to ...
75. Why use Twitter ?
What is the fuss about .....
Twitter is helping businesses to ...
Raise Awareness
Offer Proactive Customer Support
Answer Questions
Promote Events, Products and Services
76. Why use Twitter ?
What is the fuss about .....
Twitter is helping businesses to ...
77. Why use Twitter ?
What is the fuss about .....
Twitter is helping businesses to ...
This via a new level of engagement
79. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
80. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
81. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
82. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
83. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
84. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
85. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
86. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
87. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
88. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
89. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
90. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
91. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
92. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
93. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
News
Launches
Promotions / Deals
Events
94. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
95. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
96. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
97. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
98. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
99. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
100. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
The Amazon Fail
Saga
101. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
102. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
Amazon recently deleted the sales rankings of hundreds of
gay- and lesbian-themed books. Writer Mark Probst
blogged about the de-ranking and was told by an Amazon
representative that the company will no longer include
sales ranks for "adult" material on the site.
103. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
Amazon recently deleted the sales rankings of hundreds of
gay- and lesbian-themed books. Writer Mark Probst
blogged about the de-ranking and was told by an Amazon
representative that the company will no longer include
sales ranks for "adult" material on the site.
Probst's blog post was dated Sunday, April 12 at 2:08 am.
In 24 hours, here's a quick look at how things developed:
104. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
105. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting Twitter had about 500 tweets every 15 minutes with the
tag: #AmazonFail
- Responding
Crisis Management
Customer Relations
106. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting Twitter had about 500 tweets every 15 minutes with the
tag: #AmazonFail
- Responding
Crisis Management Blogs. Over 5,000 blog posts about the news. It was the top
Customer Relations story on the widely read Techmeme.
107. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting Twitter had about 500 tweets every 15 minutes with the
tag: #AmazonFail
- Responding
Crisis Management Blogs. Over 5,000 blog posts about the news. It was the top
Customer Relations story on the widely read Techmeme.
Facebook. The AmazonFail Group launched, quickly
gathering 1,200 members out of the gate.
108. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting Twitter had about 500 tweets every 15 minutes with the
tag: #AmazonFail
- Responding
Crisis Management Blogs. Over 5,000 blog posts about the news. It was the top
Customer Relations story on the widely read Techmeme.
Facebook. The AmazonFail Group launched, quickly
gathering 1,200 members out of the gate.
Online petitions. Online petitions sprang up protesting the
"adult" policy. One gathered more than 9,000 signatures in
a few hours' time.
109. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting Twitter had about 500 tweets every 15 minutes with the
tag: #AmazonFail
- Responding
Crisis Management Blogs. Over 5,000 blog posts about the news. It was the top
Customer Relations story on the widely read Techmeme.
Facebook. The AmazonFail Group launched, quickly
gathering 1,200 members out of the gate.
Online petitions. Online petitions sprang up protesting the
"adult" policy. One gathered more than 9,000 signatures in
a few hours' time.
Boycotts. Customers on Twitter and blogs are talking
boycott.
110. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting Twitter had about 500 tweets every 15 minutes with the
tag: #AmazonFail
- Responding
Crisis Management Blogs. Over 5,000 blog posts about the news. It was the top
Customer Relations story on the widely read Techmeme.
Facebook. The AmazonFail Group launched, quickly
gathering 1,200 members out of the gate.
Online petitions. Online petitions sprang up protesting the
"adult" policy. One gathered more than 9,000 signatures in
a few hours' time.
Boycotts. Customers on Twitter and blogs are talking
boycott.
Over 335 mainstream media articles related to this story,
including Wall Street Journal, Wired, and NPR.
111. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
112. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
113. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
114. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
115. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
116. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
117. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
118. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
119. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
120. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting A statement from Amazon spokesman Drew Herdener:
This is an embarrassing and ham-fisted cataloging error
- Responding for a company that prides itself on offering complete
Crisis Management selection.
Customer Relations
It has been misreported that the issue was limited to Gay &
Lesbian themed titles – in fact, it impacted 57,310 books in
a number of broad categories such as Health, Mind & Body,
Reproductive & Sexual Medicine, and Erotica. This
problem impacted books not just in the United States but
globally. It affected not just sales rank but also had the
effect of removing the books from Amazon’s main product
search.
Many books have now been fixed and we’re in the process
of fixing the remainder as quickly as possible, and we
intend to implement new measures to make this kind of
accident less likely to occur in the future.
121. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
122. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
123. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
124. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
125. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
126. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
127. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
128. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
129. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
130. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
131. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
132. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
133. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
Crisis Management
Customer Relations
134. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
135. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
136. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening Reputation Management
137. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening Reputation Management
Market Research
138. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
139. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
140. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
141. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
142. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
143. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
144. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
145. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
146. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
147. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
148. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
149. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
150. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
151. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
152. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
153. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
154. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
155. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Reputation Management
Market Research
156. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
157. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
158. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Media / Blogger Relations
- Community
159. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
Media / Blogger Relations
- Community
Customer Evangelism
160. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
161. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
162. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
163. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
164. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
165. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
166. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
167. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
168. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
169. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
170. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
171. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
172. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
173. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
174. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
175. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
176. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
177. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
178. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
179. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
Media / Blogger Relations
Customer Evangelism
180. Why use Twitter ?
What are the new levels of engagement...
- Broadcasting
- Responding
- Listening
- Community
191. Who uses Twitter ?
Twittering ...
Celebrities
Ashton Kutcher: 1.7 million
Ellen Degeneres: 1.4 million
Britney Spears: 1.3 million
Barack Obama: 1.1 million
Jimmy Fallon: 946,960
192. Who uses Twitter ?
Twittering ...
Celebrities Broadcasters & Publications
Ashton Kutcher: 1.7 million CNN: 1.4 million
Ellen Degeneres: 1.4 million NY Times: 827,350
Britney Spears: 1.3 million The Onion: 708,896
Barack Obama: 1.1 million NPR Politics: 664,653
Jimmy Fallon: 946,960 Tech Crunch: 546,020
193. Who uses Twitter ?
Twittering ...
Celebrities Broadcasters & Publications Corporations
Ashton Kutcher: 1.7 million CNN: 1.4 million Twitter: 1.0 million
Ellen Degeneres: 1.4 million NY Times: 827,350 Google: 599,612
Britney Spears: 1.3 million The Onion: 708,896 Whole Foods: 592,170
Barack Obama: 1.1 million NPR Politics: 664,653 Woot: 578,762
Jimmy Fallon: 946,960 Tech Crunch: 546,020 Zappos: 575,412
196. Who uses Twitter ?
Twitter Statistics...
A February 2009 Compete.com blog entry ranks Twitter as the third most
used social network (Facebook being the largest, followed by MySpace),
which puts the number of unique monthly visitors at roughly 6 million and
the number of monthly visits at 55 million.
197. Who uses Twitter ?
Twitter Statistics...
A February 2009 Compete.com blog entry ranks Twitter as the third most
used social network (Facebook being the largest, followed by MySpace),
which puts the number of unique monthly visitors at roughly 6 million and
the number of monthly visits at 55 million.
In March 2009, a Nielsen.com blog ranked Twitter as the fastest-growing
site in the Member Communities category for February 2009. Twitter had a
growth of 1382%, Zimbio had a growth of 240%, followed by Facebook with a
growth of 228%
198. Who uses Twitter ?
Twitter Statistics...
A February 2009 Compete.com blog entry ranks Twitter as the third most
used social network (Facebook being the largest, followed by MySpace),
which puts the number of unique monthly visitors at roughly 6 million and
the number of monthly visits at 55 million.
In March 2009, a Nielsen.com blog ranked Twitter as the fastest-growing
site in the Member Communities category for February 2009. Twitter had a
growth of 1382%, Zimbio had a growth of 240%, followed by Facebook with a
growth of 228%
According to Alexa.com, twitter.com which launched in March 2006, is
ranked 45th in net traffic overall
204. Who uses Twitter ?
Twitter Statistics...
!"#
$%&'()*(+#
The “Oprah-Effect” – Some estimate that 1.2 million users signed up for
Twitter after the recent Oprah episode
205. Who uses Twitter ?
Twitter Statistics...
The “Oprah-Effect” – Some estimate that 1.2 million users signed up for
Twitter after the recent Oprah episode
206. Who uses Twitter ?
Twitter Statistics...
... and thats how Twitter grew by 43% in a month
210. Case Examples
Engagement
Broadcasting
News
Launches
Promotions / Deals
Events
Responding
Crisis Management
Customer Relations
Listening
Reputation Management
Market Research
Community
Media / Blogger Relations
Customer Evangelism
211. Case Examples
Engagement
Broadcasting
News
Launches
Promotions / Deals
Events
Responding
Crisis Management
Customer Relations
Listening
Reputation Management
Market Research
Community
Media / Blogger Relations
Customer Evangelism
Whole Foods has the most
followers for a retail company
on Twitter
212. Case Examples
Engagement
Broadcasting
News
Launches
Promotions / Deals
Events
Responding
Crisis Management
Customer Relations
Listening
Reputation Management
Market Research
Community
Media / Blogger Relations
Customer Evangelism
Whole Foods has the most
followers for a retail company
on Twitter
213. Case Examples
Engagement
Broadcasting
News
Launches
Promotions / Deals
Events
People evangelize, criticize & just plain talk Responding
about us pretty frequently, even without our Crisis Management
Customer Relations
encouragement. Our main objective is to
encourage people to communicate with us Listening
Reputation Management
directly Market Research
‐ Winnie Hsia
Community
Media / Blogger Relations
Customer Evangelism
Whole Foods has the most
followers for a retail company
on Twitter
217. Case Examples
Engagement
Broadcasting
Launches
Promotions / Deals
Responding
Customer Relations
Community
Customer Evangelism
218. Case Examples
Engagement
Broadcasting
Launches
Promotions / Deals
Responding
Customer Relations
Community
Customer Evangelism
In 2008 DellOutlet made over
$1 million in revenue
219. Case Examples
Engagement
Broadcasting
Launches
Promotions / Deals
Responding
Customer Relations
Community
Customer Evangelism
In 2008 DellOutlet made over
$1 million in revenue
222. Case Examples
Engagement
Broadcasting
News
Launches
Promotions / Deals
Events
Responding
Crisis Management
Customer Relations
Listening
Reputation Management
Market Research
Community
Media / Blogger Relations
Customer Evangelism
223. Case Examples
Engagement
Broadcasting
News
Launches
Promotions / Deals
Events
Responding
Crisis Management
Customer Relations
Listening
Reputation Management
Market Research
Community
Media / Blogger Relations
Customer Evangelism
Asos sales rocketed 104% to
£165m in the 12 months to
March 31, 2009
224. Case Examples
Engagement
Broadcasting
News
Launches
Promotions / Deals
Events
Responding
Crisis Management
Customer Relations
Listening
Reputation Management
Market Research
Community
Media / Blogger Relations
Customer Evangelism
Asos sales rocketed 104% to
£165m in the 12 months to
March 31, 2009
225. “Those who criticize use of Twitter at work haven't
seen the tectonic plates moving…
…social networks such as these are the way
businesses will be run in the future…”
226. “Those who criticize use of Twitter at work haven't
seen the tectonic plates moving…
…social networks such as these are the way
businesses will be run in the future…”
Victor Keegan, The Guardian