1. KATHLEEN M. MACH
11745 Clarkwood Dr Chardon, OH 44024 • 440- 897-3405 • katiemach06@yahoo.com
CUSTOMER SERVICE & SALES/ADMINISTRATIVE ASSISTANT
CAREER SUMMARY
 Microsoft Word, Excel, and PowerPoint  Access Databases
 Inventory Management  Inventory Management
 Travel Management  Public Speaking
 Company Education
 Service Contract Negotiating
 Company Vehicle Registration
Experience
 Meeting Leader
 Company Vehicle Title and Insurance
Experience
 Corporate Customer Service & Sales
PROFESSIONAL EXPERIENCE
CHANNEL PRODUCTS, Chesterland, OH 2014 to 2015
Leading designer and manufacturer of ignition systems and safety controls with a customer list of
over 300 clients in varying markets.
Inside Sales
 Responsible for maintaining current accounts with existing and future product and design
needs. Assist as the connection between the customer’s needs with engineering team. Review
yearly and monthly costing of orders, maintain customer notes in SalesForce, develop
problem solving and time saving measures for customers.
MARSHBERRY, Woodmere, OH 2014
Independently held Insurance Consulting firm founded in 1981. The nation’s #1 M&A advisory
firm according to SNL Financial. In addition, MarshBerry is a top growth consultant to insurance
agents and carriers, brokers, and banks in all fifty states.
Project Coordinator
 Responsible for the planning and execution of company sponsored meetings and events. Facilitated
meeting logistics; coordinated all aspects of food and beverage, AV requirements, updating and managing
meeting task list, registration lists and management during each event.
 Processed new client memberships; worked and communicated with clients to build long-term, loyal
relationships.
INVISIBLE FENCE BRAND, Chesterland, OH 2004 to 2013
$48 million global pet containment industry leader (largest in North America) servicing over 300+ Invisible
Fence Brand® dealers worldwide. Former JGB Inc. and acquired by Radio Systems Inc. in 2010.
Customer Service Representative
 Handled customer calls for scheduling, training questions, concerns, inside sales and follow up
related to products.

2. Retail Fleet Manager
 Promoted to retail fleet manager where my responsibility was maintaining all aspects of the
company’s fleet of vehicles over 4 states, which included, vehicle insurance, safety classes, registration,
sale/purchase, and overall cost control of fleet operations.
 Maintained my personal travel schedule to include flight arrangements, hotel accommodations, and
any associated expenses with report management. Occasional assignment of travel itinerary for fellow
associates.
Wholesale Administrative Liaison
 Focus on mediation between consumers and individually owned and operated dealerships with a
concentration in consumer affairs.
 Maintained quality control of customer care on the corporate level.
 Worked with independent business owners on maintaining and growing their customer base through
corporate responsibility programs and outreach services.
DR. NANCY CASPER, D.D.S., INC., Mayfield Heights, OH 2004
Office Manager
 Managed office finances for patients billing, insurance, and oversaw daily practice operations.
 Handled all patient scheduling, records, and organization.
DENTISTRY INC.,
Dr. Gino Digiannantonio and Dr. Halim Ina, Willoughby Hills, OH 2000 to 2003
Dental Assistant / Office Manager
 Entered into office setting as a dental assistant.
 Assumed office manager role overseeing many duties including computerized scheduling, billing, and
recare management.
 Completed filing and billing of insurances, including both preferred and HMO plans.
EDUCATION
Lakeland Community College, Kirtland, OH 2010-2011
Completed business courses in order to keep current on practices and apply to current position.
Completed courses in psychology, math, biology, anatomy, and medical terminology, 2000-2001
Notre Dame Cathedral Latin, Chardon, Ohio
College preparatory focus of study including Algebra, Geometry, Statistics, Biology, Anatomy
ADDITIONAL EXPERIENCE
In addition to what is listed on my resume, I also have several years of experience working in the retail sales
environment as well as the restaurant industry