35. Questions?
• 5 Moderation Principles
• Behind the Scenes:
MCCSM Process
• 2 Monitoring Imperatives
Email: johnson.makala@mayo.edu
Twitter: @MakalaJohnson
Notas del editor
{"16":"Can’t attack an individual \nCan’t disclose health info of another\nIssue? Direct offline. Repeat postings? Delete.\n","33":"# of likes / # of unlikes / # of posts (FB)\n","22":"Social Media Management System\nCoordinate, schedule, workflow, conversation history\nWe use Sprinklr but there are many others.\n","11":"Preparation/Playbook\n","28":"Radio show topics\nSMC stories\n","17":"Same responses across team. - Playbook\nUpdate team.\nClean handoffs.\n","23":"Inbox\n","12":"implication\n","29":"Listen and learn.\n","24":"Assigning / sending to another team member\n","13":"If comment is not posted live, tell viewers that.\nBut review shouldn’t take a week.\n","30":"Audience insights\n","8":"RT\nBe helpful – provide links to more info and contact info for patient affairs\n","25":"Audit Trail\n","14":"Stay attentive to current events. \nCancel insensitive prescheduled posts. \n","20":"Present the problem\n","26":"Scheduling posts\n","15":"Big one…different ways to look at it…\n","4":"Respectful negativity can stay.\nLegitmacy\n","10":"Proactive moderation in engaging manner\nHave plan with answer\n"}