Data, information and knowledge have value as instruments of work; but the expertise that they convey requires a culture in order to consistently materialize and infuse business efforts effectively. Managing the culture demands recognizing it.

1. Knowledge Culture
A Reference Model
© 2013 Malcolm Ryder / archestra research

2. The high-level concept
By creating expertise and
delivering it into key
aspects of work, managed
knowledge affects
business.
Any expertise missing
from the work means that
the work is sub-optimal
for business.
INSTRUMENT
EXPERTISE
SOLUTION/TASK
BUSINESS
knowledge
why
process
product
information
how
options
production
data
what
The following pages elaborate the interconnections that support this
progression as a regular and intentional dynamic in ongoing operations.
© 2013 Malcolm Ryder / archestra research

3. Classification
& Curating
①
INSTRUMENT
Different kinds of
expertise derive from
different aspects of
knowledge management.
INFORMATION
Instruction
Explanation
Notification
analysis
Having any types of
expertise missing from
the work means that the
work is sub-optimally
crafted for its business
purpose.
KNOWLEDGE
Context
Domain
Importance
synthesis
Expertise then both
shapes and frames
aspects of the work of the
business.
EXPERTISE
© 2013 Malcolm Ryder / archestra
DATA
Evidence
Identification
Testing

4. Classification
& Curating
②
Education &
Application
INSTRUMENT
Through education and
application, different kinds
of expertise both shape and
frame aspects of the work
of the business.
© 2013 Malcolm Ryder / archestra
KNOWLEDGE
Context
Domain
Importance
Effect
INFORMATION
process
Instruction
Explanation
Notification
analysis
As higher-order forms of
expertise, evaluation and
design will scope and
organize work efforts within
a variety of options and
processes.
SOLUTION/TASK
synthesis
Any types of expertise
missing from the flows into
work means that the work
is building final effects from
elements that are suboptimally identified or
crafted for their business
role.
EXPERTISE
DATA
Priority
options
Evidence
Identification
Testing
Event

5. Classification
& Curating
③
INSTRUMENT
The work of the business
is building final effects
from elements
constrained by rules and
standards.
Missing expertise affects
the quality of the work.
© 2013 Malcolm Ryder / archestra
KNOWLEDGE
Context
Domain
Importance
INFORMATION
DATA
SOLUTION/TASK
BUSINESS
product
Effect
production
process
Instruction
Explanation
Notification
analysis
Different kinds of
expertise both shape and
frame aspects of the work
of the business.
EXPERTISE
synthesis
Through education and
application, expertise
optimally identifies or
crafts the elements for
their business role.
Rules &
Standards
Education &
Application
policy
Priority
method
options
Evidence
Identification
Testing
requirement
Event
state

6. Classification
& Curating
④
INSTRUMENT
The overall set of affects
(i.e., the culture), means
that the work is building
final effects that are
optimal for business.
© 2013 Malcolm Ryder / archestra
KNOWLEDGE
Context
Domain
Importance
INFORMATION
DATA
SOLUTION/TASK
BUSINESS
product
Effect
production
process
Instruction
Explanation
Notification
analysis
Different kinds of
expertise both shape and
frame aspects of the work
of the business,
constrained by rules and
standards.
EXPERTISE
synthesis
By creating expertise and
delivering it into key
aspects of work, managed
knowledge affects
business items and the
relationships between
those items.
Rules &
Standards
Education &
Application
policy
Priority
method
options
Evidence
Identification
Testing
requirement
Event
state

7. Classification
& Curating

INSTRUMENT
Business tends to the
development of this
culture by creating
expertise and delivering it
into key aspects of work.
© 2013 Malcolm Ryder / archestra
INFORMATION
analysis
Influences can be
managed to a systemic
condition of stability.
EXPERTISE
Rules &
Standards
SOLUTION/TASK
BUSINESS
KNOWLEDGE
synthesis
A culture is, in effect, the
persistent set of
influences that an
environment exerts on
the activity and decisions
made within it. Activities
and decisions also
themselves become part
of the set of ongoing
influences.
Education &
Application
DATA
The effective “culture” of knowledge is
recognizable by the business as an
aggregation of influences consistently
determining what kind of expertise is
usually developed and transferrable as
a resource into work practices.