1. MANISH PRAKASH
E- Mail: manish.rima@gmail.com
Contact no: +91-9533418325
Vision:
The opportunity that I seek must provide adequate scope for self - development and chance for growth. My
aim is to excel in the position entrusted to me and become a good team player.
Technical Profile
• Experience in Cisco IP Contact Center Enterprise solutions.
• Experience and Knowledge in Cisco Unified Contact Center Enterprise
• Experience and Knowledge in Cisco Unified Communications Manager
• Knowledge in Customer Voice Portal
• Experience in implementing and troubleshooting VOIP networks.
Core Competencies
• Cisco ICM
• ICM Scripting
• CVP
• Computer Telephony Integration
• Voice Gateway Configuration
• CUCM Troubleshooting
Work Experience
Currently employed in American Express, New Delhi
Joining Date: 25 May 2015
Profile: Cisco Network Engineer
Roles and Responsibilities:
• Implementation and development work
• Configuration on ICM components (Router, PG, etc)
• Work on ICM Scripting
• Deployment of new UCCE platform
• Upgrade of ICM platform
• Responsible to do changes in ICM, ICM scripts, troubleshooting.
• Configuration of DNIS for flow in ICM scripting
• Troubleshooting on ICM CTI components
• Ability to collect the dumplogs, and to enable the traces on ICM in the ICM Components
• Work on strong documentations for projects.
• Work on Complex changes in day to day environment.
• Coordinate with multiple teams within Amex and outside for resolving the issues.
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2. Previously employed in AT&T global business solutions , Hyderabad [May 2012 to May 2015]
Profile: Cisco Network Engineer
JOB Responsibilities:
Position: Cisco L2 Support
Roles and Responsibilities:
• Handling more than 25 clients with different deployment types of UCCE and UCCX.
• Implementing, configuring and maintaining Cisco Voice/VXML gateways.
• Basic Configuration and troubleshooting on CUBE
• Configuration and troubleshooting on ICM components (Router, PG, etc)
• ICM Scripting
• ICM Process monitoring
• Configuration and troubleshooting on Call Manager
• Responsible to do changes in ICM, ICM scripts, troubleshooting.
• Open TAC cases and coordinate with TAC engineer in case of major issues.
• Project involves different types of CVP and IPIVR.
• Configuration of DNIS for flow in ICM scripting
• Troubleshooting on ICM CTI components
• Agent MAC and Skill group MAC using AW and CCMP
• Monitoring of call manager cluster
• Monitoring of ICM components
• Monitoring of CUBE
• Ability to collect the dumplogs, and to enable the traces on ICM in the ICM Components
• Ability to enable traces and collect logs in CCM
• Experiencing in BMC Remedy ticketing system, and customized systems for ticketing.
• Work on strong documentations for projects and Day2 process.
• Identify the gaps in process and overcome the same with providing suggestions.
• Upgrading the ICM Versions to latest supported ones.
• Upgrade CUCM and UCCX from 7.0.1 to latest supported versions.
• Prepare documents for day2 use.
• Work on Complex changes in day to day environment.
• Coordinate with multiple teams within AT&T and outside for resolving the issues.
• Work with the clients for resolving the issues and scheduling the changes.
Certifications:
UCCE-S Certified:
Certification completed: 28 September 2013
Exam Number: 642-243
UCCE-D Certified:
Certification completed: 28 Jun 2013
Exam Number: 642-241
CCNA Certified:
Certification completed: 20 Feb 2013
Exam Number: 640-802
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3. SIX Sigma GREEN BELT Certified:
Certification completed: 17 Aug 2013
Previously Worked in WIPRO Kolkata
Joining date 25 January 2011
Leaving Date: 13 April 2012
Process: BRITISH TELECOM IPT
Academic Qualification:
Board/University Year of passing
Academic performance
(Percentage)
B.Tech
Bachelor degree ( B.
Tech) in Electronics and
Communication from
AUCET, JNTU,
Hyderabad
2010 75
Senior secondary level
(12TH
)
A.I.S.S.C.E. 2006 67
Higher secondary school
(10TH
)
A.I.S.S.E. 2004 83
Vocational Training
 B.S.L.(S.A.I.L.)
Projects
 Mini project(2009)
Shopping mall security & power management
This project provides security from theft to shopping malls as well as providing power management to
shopping malls.
 Main project(2010)
Vehicle registration using smart card identification
This project provides security to apartments and mnc's by preventing unauthorized entry to vehicles and
other trespassers.
Additional Computer Skills:
 Programming Skills
 Java (core)
 C programming
 Operating System
 Windows 98/2000/XP
 MS-DOS
 MS-Office
. MS-Excel and MS-Access
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4. Inter Personal Skills:
 Team player: Played key role in organizing various functions and seminars at school and college level
 Leadership Qualities: Class representative, Captain of college Cricket team
 Excellent in Communication
 Adaptive in nature
Personal Details:
Date of Birth: February 29 ,1988
Father's name: Sheo Prakash
Address: Qr no 2183,
Sector 12F,
Bokaro steel City,
Jharkhand-827012
Hobbies: Reading books, listening music, interacting with new people, playing cricket, chess.
Decleration:
I, Manish Prakash declare that the above mentioned facts stated by me are correct to the best of my
knowledge.
Place: Delhi
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