Australian CIO Summit 2012: Key Imperatives for Successful Industrial Mobility Solutions by Aldo Grech, CEO, AirData

1. Key Imperatives for Successful
Industrial Mobility Solutions
AirData – Industrial Mobility Consultants
Aldo Grech
30 years in mobility ; 30,000 + handhelds deployed

2. Imperatives
• How does the solution integrate into our organizational strategies?
• Who are the key beneficiaries/stake-holders?
• What is the “change management” impact?
• What is the ROI?
• Is the solution seamlessly integrated into my legacy system?
• Am I expected to change/replace my Legacy systems?
• What are the post-deployment considerations and support effectiveness?
• Who does ongoing system support? (Avoid finger pointing)
• What are the costs of ongoing system evolution/development to meet our changing needs?
• Is the selected device good for the life of the project, usually 3 to 5 years.
30 years in mobility ; 30,000 + handhelds deployed

3. It is not about technology!
It is about your business……..
30 years in mobility ; 30,000 + handhelds deployed

4. What do the customers
want?
Customer-
centric,
contextual
tools
30 years in mobility ; 30,000 + handhelds deployed

5. What other issues can
be addressed?
“Only 10%
leverage parts
availability as a
key scheduling
factor!”
30 years in mobility ; 30,000 + handhelds deployed

6. How are best-in-class
addressing these needs?
30 years in mobility ; 30,000 + handhelds deployed

7. Automated Scheduling
30 years in mobility ; 30,000 + handhelds deployed

8. What are some of the
results?
Service staff
engagement through
KPIs directly linked to
their production
numbers
30 years in mobility ; 30,000 + handhelds deployed

9. Some of our Clients
30 years in mobility ; 30,000 + handhelds deployed

10. It’s a process. A proven Process!
A continual improvement process.
Post
Deployment
Analysis
An AirData proprietary proven process.
30 years in mobility ; 30,000 + handhelds deployed

11. Typical System Structure
One, Cloud-based Industry & OS Agnostic, Horizontal Solution
for
T&L, Service, Route Accounting, Health & Mining
30 years in mobility ; 30,000 + handhelds deployed

12. AirWare featuring AirSchedule
TM TM
30 years in mobility ; 30,000 + handhelds deployed

13. AirTouch including AirPOD ,
TM TM
AirGPS & AirWaves
TM TM
• Operates in non-Telco
coverage areas
• Tracks GPS & Time
coordinates, photos
and signatures
• Secure and reliable
comms utilising proven
AirData technology
• Available for Windows
Mobile, iOS and
Android
30 years in mobility ; 30,000 + handhelds deployed

14. As utilised
in the
Waste
Industry
PDA User Interface
Examples
30 years in mobility ; 30,000 + handhelds deployed

15. As utilised
in the White
Goods
Industry
Tablet User Interface
30 years in mobility ; 30,000 + handhelds deployed

16. Example
27 J u ly 2012 login
Your are all t o t urn- up f or our annual general meet ing
screen
12:46:05 P M Thursday 9 :0 0 am sharp. Casual wear please and bring
in your rost ers.
S c h e d u le
C u s to m e r s Good Day
In v e n to r y P le a s e L o g in
R e p o r ts User Nam e:
M essages P a s s w o rd :
Phone
L o c a tio n S e r v ic e s
A d m in is tr a tio n
K P Is
R e fe r e n c e
M a te r ia l 1
R e fe r e n c e
M a te r ia l 2
R e fe r e n c e
M a te r ia l 3
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

17. Enter
27 J u ly 2012 Username
Your are all t o t urn- up f or our annual general meet ing &
Password
12:46:05 P M Thursday 9 :0 0 am sharp. Casual wear please and bring
in your rost ers.
S c h e d u le
C u s to m e r s Good Day
In v e n to r y P le a s e L o g in
R e p o r ts U s e r N a m e : Jo |
M essages P a s s w o rd :
Phone Indicator
Beams Beams
Horn
Brake Reverse
Low High Lights Lights
L o c a tio n S e r v ic e s
Brake W.Washer Unit
Oil Level Coolant Mileage
A d m in is tr a tio n Test Test Charge
K P Is
R e fe r e n c e
M a te r ia l 1
R e fe r e n c e
M a te r ia l 2
S p e c ia l O ffe r s
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

18. Vehicle
27 J u ly 2012 check-list
Your are all t o t urn- up f or our annual general meet ing can be
enforced
12:46:05 P M Thursday 9 :0 0 am sharp. Casual wear please and bring
in your rost ers.
S c h e d u le
C u s to m e r s Good Day
In v e n to r y P le a s e L o g in
R e p o r ts U s e r N a m e : Jo h n
M essages P a s s w o rd : 1234
Phone Indicator
Beams Beams
Horn
Brake Reverse
Low High Lights Lights
L o c a tio n S e r v ic e s x x x x x x
Brake W.Washer Unit
Oil Level Coolant Mileage
A d m in is tr a tio n Test Test Charge
x x x x x 35,234
K P Is
R e fe r e n c e
M a te r ia l 1
R e fe r e n c e
M a te r ia l 2
S p e c ia l O ffe r s
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

19. Calendar
view allows
27 J u ly 2012 scrolling
between
weeks
5:11:06 P M <> 27/03/12 28/03/12 29/03/12 30/03/12
Jo h n B ro w n
S c h e d u le 7:00 Mosm an -
Hoover
C u s to m e r s 8:00
M a ry D a n ie ls
Order can
In v e n to r y 9:00 C re m o rn e –
be forced or
D is h le x
field-user
driven
R e p o r ts 10:00
A v e ry C la rk e
M essages 11:00 D a rlin g h u rs t -
F re e z e r
Phone 12:00
Ja c k R o s e
L o c a tio n S e r v ic e s 13:00 S y d n e y - F rid g e
A h m e d M u s ta fa
A d m in is tr a tio n 14:00 C ro n u lla -
Dyson
K P Is 15:00
R e fe r e n c e
16:00
M a te r ia l 1
R e fe r e n c e Colours
1/:00 indicate
M a te r ia l 2 job status
S p e c ia l O ffe r s 18:00
B o o k e d C a n c e lle d C o m p le te N o A c c e s s P e n d in g R e b o o k /P a r ts R e b o o k
D is tr e s s B u tto n 19:00
30 years in mobility ; 30,000 + handhelds deployed

20. Layout is
27 J u ly 2012 C lie n t A p p lia n c e H is to ry
Client
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
Definable
12:46:05 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job P o te n tia l C a u s e s
Map can be
enlarged and Le a k y P u m p
K P Is End Job utilised for T ig h te n /R e p la c e H o s e s
navigation
R e fe r e n c e Recom m ended
M a te r ia l 1 S o lu tio n s
R e p la c e P u m p
R e p la c e H o s e s
R e fe r e n c e
M a te r ia l 2 P a rts R e q u ire d
P u m p – P M P 34621
H o t H o s e – H S E 67892
S p e c ia l O ffe r s C o ld H o s e – H S E 67893
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

21. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:05 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n L e v e l 1 b u t
a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s
M a c h in e o v e r 3 ye a r s o ld .
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s
S lig h t le a k w h ile w a s h in g
A d m in is tr a tio n P o te n tia l C a u s e s
Le a k y P u m p
K P Is T ig h te n /R e p la c e H o s e s
R e fe r e n c e Recom m ended
M a te r ia l 1 S o lu tio n s
R e p la c e P u m p
R e p la c e H o s e s
R e fe r e n c e
M a te r ia l 2 P a rts R e q u ire d
P u m p – P M P 34621
H o t H o s e – H S E 67892
S p e c ia l O ffe r s C o ld H o s e – H S E 67893
D is tr e s s B u tto n
D is ta n c e to d e s tin a tio n 32 K m s , E T A 42 m in s .
30 years in mobility ; 30,000 + handhelds deployed

22. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:05 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
S ta r t T im e : 11:15a m E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job E n d T im e :
P o te n tia l C a u s e s
P a r ts : Q ty
Le a k y P u m p
K P Is T ig h te n /R e p la c e H o s e s
R e fe r e n c e N o te s : Automatic Recom m ended
M a te r ia l 1
start/end time. S o lu tio n s
Override function
R e p la c e P u m p
but system always
R e p la c e H o s e s
R e fe r e n c e records system
time and GPS
M a te r ia l 2 coordnates. P a rts R e q u ire d
P u m p – P M P 34621
H o t H o s e – H S E 67892
S p e c ia l O ffe r s D a te : C o ld H o s e – H S E 67893
T im e :
D is tr e s s B u tto n S ig n a tu r e :
T e c h n ic ia n : Jo h n B u r g
30 years in mobility ; 30,000 + handhelds deployed

23. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:05 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
S ta r t T im e : 11:15a m E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job E n d T im e :
P o te n tia l C a u s e s
P a r ts : Code Code Descr ipt ion Q ty
Data for Le a k y P u m p
CINV8317 Back End Int er facing example
K P Is CINV8690 Back- end int er facing purposes
T ig h te n /R e p la c e H o s e s
only
R e fe r e n c e N o te s :
CINV8587 Expr ess Exchange & Mobilit y Management Recom m ended
M a te r ia l 1
CINV84 89 VC50 90 & WT4 0 90
S o lu tio n s
CINV80 58 MC70 MC35 SFS Renewal R e p la c e P u m p
CINV8392 TAFE MC90 90 R e p la c e H o s e s
R e fe r e n c e
CINV8568/ 2 MC9190
M a te r ia l 2 P a rts R e q u ire d
CINV84 15 Booking and Administ r at ion
P u m p – P M P 34621
CINV84 15/ 2 Tr ansact ion H o t H o s e – H S E 67892
S p e c ia l O ffe r s CINV84 15/ 3 Impor t and Expor t
C o ld H o s e – H S E 67893
D a te :
CINV80 96 25 x MC65 Kit s
D is tr e s s B u tto n T im e :
S ig n a tu r e :
CINV880 1 MC75A
T e c h n ic ia n : 21 h n B u rxgMC75A - r equest ed by Pet er Moor e
CINV80 Jo 15
CINV8666 Technical Suppor t Agr eement for Macquar ie Univer sit y in mobility ; fr om 1/ + handhelds deployed 12
30 years Hospit al - 30,000 12/ 20 11 t o 30 / 11/ 20

24. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:05 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
S ta r t T im e : 11:15a m E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job E n d T im e : 12:45pm
P o te n tia l C a u s e s
P a r ts : Q ty
Le a k y P u m p
CINV8690 Back- end int er facing
K P Is T ig h te n /R e p la c e H o s e s
R e fe r e n c e N o te s : Recom m ended
M a te r ia l 1 S o lu tio n s
R e p la c e P u m p
R e p la c e H o s e s
R e fe r e n c e
M a te r ia l 2 P a rts R e q u ire d
P u m p – P M P 34621
H o t H o s e – H S E 67892
S p e c ia l O ffe r s C o ld H o s e – H S E 67893
D a te :
D is tr e s s B u tto n T im e :
S ig n a tu r e :
T e c h n ic ia n : Jo h n B u r g
30 years in mobility ; 30,000 + handhelds deployed

25. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:05 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
S ta r t T im e : 11:15a m E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job E n d T im e : 12:45pm
P o te n tia l C a u s e s
P a r ts : Code Code Descr ipt ion Q ty
CINV8317 Back End Int er facing Le a k y P u m p
K P Is CINV8690 Back- end int er facing
T ig h te n /R e p la c e H o s e s
R e fe r e n c e N o te s :
CINV8587 Expr ess Exchange & Mobilit y Management Recom m ended
M a te r ia l 1
CINV84 89 VC50 90 & WT4 0 90
S o lu tio n s
CINV80 58 MC70 MC35 SFS Renewal R e p la c e P u m p
CINV8392 TAFE MC90 90 R e p la c e H o s e s
R e fe r e n c e
CINV8568/ 2 MC9190
M a te r ia l 2 P a rts R e q u ire d
CINV84 15 Booking and Administ r at ion
P u m p – P M P 34621
CINV84 15/ 2 Tr ansact ion H o t H o s e – H S E 67892
S p e c ia l O ffe r s CINV84 15/ 3 Impor t and Expor t
C o ld H o s e – H S E 67893
D a te :
CINV80 96 25 x MC65 Kit s
D is tr e s s B u tto n T im e :
S ig n a tu r e :
CINV880 1 MC75A
T e c h n ic ia n : 21 h n B u rxgMC75A - r equest ed by Pet er Moor e
CINV80 Jo 15
CINV8666 Technical Suppor t Agr eement for Macquar ie Univer sit y in mobility ; fr om 1/ + handhelds deployed 12
30 years Hospit al - 30,000 12/ 20 11 t o 30 / 11/ 20

26. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:05 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
S ta r t T im e : 11:15a m E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job E n d T im e : 12:45pm
P o te n tia l C a u s e s
P a r ts : Q ty
Le a k y P u m p
CINV8690 Back- end int er facing
K P Is CINV84 89 VC50 90 & WT4 0 90
T ig h te n /R e p la c e H o s e s
R e fe r e n c e N o te s : Recom m ended
M a te r ia l 1 S o lu tio n s
R e p la c e P u m p
R e p la c e H o s e s
R e fe r e n c e
M a te r ia l 2 P a rts R e q u ire d
P u m p – P M P 34621
H o t H o s e – H S E 67892
S p e c ia l O ffe r s C o ld H o s e – H S E 67893
D a te :
D is tr e s s B u tto n T im e :
S ig n a tu r e :
T e c h n ic ia n : Jo h n B u r g
30 years in mobility ; 30,000 + handhelds deployed

27. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:05 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
S ta r t T im e : 11:15a m E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job E n d T im e : 12:45pm
P o te n tia l C a u s e s
P a r ts : Q ty
Le a k y P u m p
CINV8690 Back- end int er facing
K P Is CINV84 89 VC50 90 & WT4 0 90
1 T ig h te n /R e p la c e H o s e s
1
R e fe r e n c e N o te s : Recom m ended
M a te r ia l 1 S o lu tio n s
R e p la c e P u m p
R e p la c e H o s e s
R e fe r e n c e
M a te r ia l 2 P a rts R e q u ire d
P u m p – P M P 34621
H o t H o s e – H S E 67892
S p e c ia l O ffe r s C o ld H o s e – H S E 67893
D a te :
D is tr e s s B u tto n T im e :
S ig n a tu r e :
T e c h n ic ia n : Jo h n B u r g
30 years in mobility ; 30,000 + handhelds deployed

28. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:06 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
S ta r t T im e : 11:15a m E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job E n d T im e : 12:45pm
P o te n tia l C a u s e s
P a r ts : Q ty
Le a k y P u m p
CINV8690 Back- end int er facing
K P Is CINV84 89 VC50 90 & WT4 0 90
1 T ig h te n /R e p la c e H o s e s
1
R e fe r e n c e N o te s : O ile d sq u e a k y w h e e ls a n d re m o v e d Recom m ended
M a te r ia l 1
lin t . C h e c k e d co n d itio n o f co n s u m a b le s a n d S o lu tio n s
n o re p la c e m e n t re q u ir e d . A p p lia n c e te s te d
R e p la c e P u m p
a n d w o r k e d to th e C lie n t ’s sa tis f a c tio n .
R e p la c e H o s e s
R e fe r e n c e
M a te r ia l 2 P a rts R e q u ire d
P u m p – P M P 34621
H o t H o s e – H S E 67892
S p e c ia l O ffe r s C o ld H o s e – H S E 67893
D a te :
D is tr e s s B u tto n T im e :
S ig n a tu r e :
Photo T e c h n ic ia n : Jo h n B u r g
30 years in mobility ; 30,000 + handhelds deployed

29. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:06 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
S ta r t T im e : 11:15a m E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job E n d T im e : 12:45pm
P o te n tia l C a u s e s
P a r ts : Q ty
Le a k y P u m p
K P Is End Job CINV8690 Back- end int er facing
1 T ig h te n /R e p la c e H o s e s
CINV84 89 VC50 90 & WT4 0 90 1
R e fe r e n c e N o te s : O ile d sq u e a k y w h e e ls a n d re m o v e d Recom m ended
M a te r ia l 1
lin t . C h e c k e d co n d itio n o f co n s u m a b le s a n d S o lu tio n s
n o re p la c e m e n t re q u ir e d . A p p lia n c e te s te d
R e p la c e P u m p
a n d w o r k e d to th e C lie n t ’s sa tis f a c tio n .
R e p la c e H o s e s
R e fe r e n c e
M a te r ia l 2 P a rts R e q u ire d
P u m p – P M P 34621
H o t H o s e – H S E 67892
S p e c ia l O ffe r s C o ld H o s e – H S E 67893
D a te : 6 M a r c h 2012
D is tr e s s B u tto n T im e : 6:17 P M
S ig n a tu r e :
Photo T e c h n ic ia n : Jo h n B u r g
30 years in mobility ; 30,000 + handhelds deployed

30. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
M a ry D a n ie ls D is h le x G lo b a l 300
P u r c h a s e d 12/02/08
12:46:06 P M 2/22 P a r a w e e n S t r e e t
C r e m o r n e N S W 2090
Fro m H a rv e y N o rm a n
C h a ts w o o d
S c h e d u le S ite N o te s In s ta lle d 14/02/08
D o g no t da n g e ro u s . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/08
C u s to m e r s A p a r tm e n t o n G n d L e v e l ,
b u t a r o u n d th e co r n e r . S c h e d u le d S e r v ic e 14/02/09
E n t r y fr o m sid e -w a lk . S c h e d u le d S e r v ic e 14/02/10
In v e n to r y A p p lia n c e in w a s h r o o m b e h in d R e p la c e d o n /o ff sw itc h
C u r ta in . S c h e d u le d S e r v ic e 14/02/11
S c h e d u le d S e r v ic e 14/02/12
R e p o r ts
M essages R e c o m m e n d a tio n s M o re re fe re n c e
M a c h in e o v e r 3 ye a r s o ld . m a te ria l
S u g g e s t re p la c e m e n t ra th e r th a n
Phone fix @ $145 + p a r ts
R e fe r e n c e M a n u a l
D is h le x g lo b a l 300
S p e c ia l L o y a lty O ffe r
$450, a $200 d is c o u n t . R e p o rte d F a u lt
L o c a tio n S e r v ic e s P a r ts L is t
S lig h t le a k w h ile w a s h in g
S ta r t T im e : 11:15a m E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n Start Job E n d T im e : 12:45pm
P o te n tia l C a u s e s
P a r ts : Q ty
Le a k y P u m p
K P Is End Job CINV8690 Back- end int er facing
1 T ig h te n /R e p la c e H o s e s
CINV84 89 VC50 90 & WT4 0 90 1
R e fe r e n c e N o te s : O ile d sq u e a k y w h e e ls a n d re m o v e d Recom m ended
M a te r ia l 1
lin t . C h e c k e d co n d itio n o f co n s u m a b le s a n d Before and
after photo
S o lu tio n s
n o re p la c e m e n t re q u ir e d . A p p lia n c e te s te d
functionality R e p la c e P u m p
a n d w o r k e d to th e C lie n t ’s sa tis f a c tio n .
R e p la c e H o s e s
R e fe r e n c e
M a te r ia l 2 P a rts R e q u ire d
P u m p – P M P 34621
H o t H o s e – H S E 67892
S p e c ia l O ffe r s C o ld H o s e – H S E 67893
D a te : 6 M a r c h 2012
D is tr e s s B u tto n T im e : 6:17 P M
S ig n a tu r e :
Photo T e c h n ic ia n : Jo h n B u r g
30 years in mobility ; 30,000 + handhelds deployed

31. 27 J u ly 2012
12:46:06 P M
S c h e d u le
C u s to m e r s
In v e n to r y
R e p o r ts
M essages
Phone
L o c a tio n S e r v ic e s
A d m in is tr a tio n
A p p lia n c e H is to r y
K P Is D a ik in A ir C o n d itio n e r
P u r c h a s e d 12/02/07
Fro m H a rv e y N o rm a n
R e fe r e n c e B o n d i J u n c tio n
M a te r ia l 1 In s ta lle d 14/02/07
U p g r a d e d to 3 ye a r w a r r a n ty 14/02/07
S c h e d u le d S e r v ic e 14/02/08
R e fe r e n c e S c h e d u le d S e r v ic e 14/02/09
R e p la c e d o n /o ff sw itc h
S c h e d u le d S e r v ic e 14/02/10
M a te r ia l 2 S c h e d u le d S e r v ic e 14/02/11
S p e c ia l O ffe r s
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

32. 27 J u ly 2012 C lie n t A p p lia n c e H is to ry
G re g H a n n a D a ik in A ir C o n d itio n e r
P u r c h a s e d 12/02/07
12:46:06 P M 24 Y o r k S tr e e t
S y d n e y N S W 2000
Fro m H a rv e y N o rm a n
B o n d i Ju n c tio n
S c h e d u le S ite N o te s In s ta lle d 14/02/07
N a r r o w sta ir c a s e . U p g r a d e d to 3 ye a r w a r r a n ty
14/02/07
C u s to m e r s N a r r o w d o o r w a y . A c c e s s fo r
re m o v a l th r o u g h b a lc o n y S c h e d u le d S e r v ic e 14/02/08
A p p lia n c e in w a s h r o o m S c h e d u le d S e r v ic e 14/02/09
In v e n to r y R e p la c e d o n /o ff sw itc h
S c h e d u le d S e r v ic e 14/02/10
S c h e d u le d S e r v ic e 14/02/11
R e p o r ts
R e c o m m e n d a tio n s
M essages M a c h in e o v e r 4 ye a r s o ld . M o re re fe re n c e
S u g g e s t re p la c e m e n t ra th e r th a n m a te ria l
fix @ $145 + p a r ts
In v e rto r A ir
Phone S p e c ia l L o y a lty O ffe r
R e fe r e n c e M a n u a l
$450, a $200 d is c o u n t . C o n d itio n e r
P a r ts L is t
L o c a tio n S e r v ic e s
E q u iv a le n t A p p lia n c e s
A d m in is tr a tio n
K P Is
R e fe r e n c e
M a te r ia l 1
R e fe r e n c e
M a te r ia l 2
S p e c ia l O ffe r s
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

33. 27 J u ly 2012
12:46:06 P M Qt y Code Code Descript ion Value M argin
5 CINV8 18 0 / 2 Scanners 1,9 9 2 .2 9 3 ,9 77.2 9
S c h e d u le 10 CINV778 0 / 2 8 x MC9 5 0 0 - request ed by J ason 8 5 .0 0
1,9 Hall 3 ,9 2 8 .2 4
20 CINV8 714 LS4 2 78 scanner kit 1,9 4 3 .2 4 3 ,8 79 .2 1
C u s to m e r s 35 CINV8 70 0 Telst ra Dealer Service - December 1,9 3 5 .9 7
2 0 11 3 ,8 4 5 .0 9
95 CINV8 18 0 / 1 Scanners 1,9 0 9 .12 3 ,8 0 9 .6 4
In v e n to r y 6 CINV8 4 70 / 1 DS6 70 7/ 78 & LS2 2 0 8 1,9 0 0 .5 2 3 ,75 6 .0 2
85 CINV8 72 3 Telst ra Bill Service f rom May 0 9 1,8 5 5 .5 0 3 ,70 6 .9 5
R e p o r ts 33 CINV8 4 5 8 Telst ra Bill Service f rom May 0 9 1,8 5 1.4 5 3 ,6 9 3 .9 2
41 CINV8 6 4 8 / 1 M C3 19 0 x 5 1,8 4 2 .4 7 3 ,6 5 6 .4 7
M essages
95 CINV8 14 5 Telst ra Bill Service f rom J uly 2 0 11,8 14 .0 0
1 3 ,6 17.10
Phone 61 CINV8 4 8 9 VC5 0 9 0 & WT4 0 9 0 1,8 0 3 .10 3 ,6 0 3 .10
34 CINV8 3 3 5 AP5 13 1 1,8 0 1.10 3 ,6 0 1.4 0
L o c a tio n S e r v ic e s 33 CINV8 0 11/ 1 Synt hes Aust ralia 1,8 0 0 .3 0 3 ,6 0 0 .3 0
87 CINV8 0 9 1 M C3 1 bat t ery 1,8 0 0 .0 0 3 ,6 0 0 .0 0
A d m in is tr a tio n 95 CINV8 14 8 M C3 1 bat t ery 1,8 0 0 .0 0 3 ,6 0 0 .0 0
27 CINV8 2 2 6 M C3 1 bat t ery 1,8 0 0 .0 0 3 ,6 0 0 .0 0
K P Is 81 CINV8 4 9 9 Training and Travel ( St eve Hardy)1,8 0 0 .0 0 1,8 0 0 .0 0
35 CINV8 5 12 EasyScan Licenses 1,8 0 0 .0 0 3 ,5 8 2 .5 1
R e fe r e n c e
67 CINV8 3 72 Telst ra Bill Service f rom May 0 9 1,78 2 .5 1 3 ,5 6 0 .0 1
M a te r ia l 1 85 CINV8 2 6 7 Telst ra Bill Service f rom May 0 9 1,777.5 0 3 ,5 5 5 .0 0
R e fe r e n c e 46 CINV8 5 6 4 Telst ra Bill Service f rom May 0 9 1,777.5 0 3 ,5 3 7.5 0
95 CINV8 5 2 9 Z ebra & scanner 1,76 0 .0 0 3 ,4 78 .8 0
M a te r ia l 2
19 CINV79 9 3 Labels wit h Logo 1,75 6 .9 0 3 ,4 75 .70
S p e c ia l O ffe r s 37 CINV8 18 7 M C3 5 bat t ery & MC70 aut o charger .8 0
1,718 3 ,4 3 0 .8 0
84 CINV3 4 4 4 / 2 Font erra - HTC Touch HD Next G1,712 .0 0
1 - 16 devices x 2 4 mont hs Maint enance Cont ra
1,712 .0 0
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

34. Skype, VOIP
27 J u ly 2012 or Telco
phone calls
12:46:06 P M
S c h e d u le
C u s to m e r s
In v e n to r y
R e p o r ts
M essages
Phone
L o c a tio n S e r v ic e s
A d m in is tr a tio n
K P Is
R e fe r e n c e
M a te r ia l 1
R e fe r e n c e
M a te r ia l 2
S p e c ia l O ffe r s
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

35. Yellow
27 J u ly 2012 From Subject Det ails
notes are From: Global
Global M eet ing to all staff
To: J ohn
Your are all t o t urn- up f or our annual general meet ing
12:46:06 P M Thursday 9 :0 0 am sharp. Casual wear please and bring
in your rost ers.
Re: M eet ing
S c h e d u le J ohn Armst rong Updat e 6 t h M arch 2 0 12 @ 12 :0 1pm
All Daikin air condit ioners now have an ext ended 3 year warrant y
C u s to m e r s M ary Dilf ord Service Your are all t o t urn- up f or our annual general meet ing
J ohn, Do not f orget t o t ake your Isuzu f or a service
In v e n to r y Thursday next week. It will show- up as a job on t he day. 0 am sharp. Casual
Thursday 9 :0 wear please and bring
in your rost ers.
Fred Ford Review
R e p o r ts Your review is on Friday. Please come see me at 10 :0 0 am.
laikf oa oiuoi nelf kjh lksjen oisu knf l is peij p;osu re js
Fred Ford Shif t
M essages kjehf lkas
J ohn, are we able t o swap shif t s Tuesday next week. pue ;peoif yopih iehf ; jpsou sou iwh lihwp
iu ieof iposaih piouf psaipf h pou np soauef ppoejf
Nancy Whit e Cust omer Complaint
Phone Please drive- past J ack Rose lat ert oday and listlk jef his issue
lkasef en t o jhaepjof ;alenf j; wojuishjl ksnbef l ouef ;lajef
He f eels our last job was not up t o scrat ch. Please correct .
L o c a tio n S e r v ic e s J ohn M eyer KPIs Regards,
Look at your KPIs J ohn. You are ahead of t he t eam. Well
M anagement
A d m in is tr a tio n done. Keep it up!
Click anywhere
K P Is Com pose M essage here to start
To : integrated
R e fe r e n c e Fro m : messaging system
M a te r ia l 1 S u b je c t :
R e fe r e n c e
M a te r ia l 2
S p e c ia l O ffe r s
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

36. 27 J u ly 2012 From Subject Det ails From: Global
Global M eet ing
To: J ohn
Your are all t o t urn- up f or our annual general meet ing
12:46:06 P M Thursday 9 :0 0 am sharp. Casual wear please and bring
in your rost ers.
Re: M eet ing
S c h e d u le Com pose M essage
J ohn Armst rong Updat e 6 t h M arch 2 0 12 @ 12 :0 1pm
To : Fre d Fo rd
All Daikin air condit ioners now have an ext ended 3 year warrant y
Fro m :
C u s to m e r s M ary Dilf ord Service Your are all t o t urn- up f or our annual general meet ing
S u b je c t : J ohn, Do not f orget t o t ake your Isuzu f or a service
In v e n to r y Thursday next week. It will show- up as a job on t he day. 0 am sharp. Casual
Thursday 9 :0 wear please and bring
in your rost ers.
Fred Ford Review
R e p o r ts Your review is on Friday. Please come see me at 10 :0 0 am.
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Fred Ford Shif t
M essages kjehf lkas
J ohn, are we able t o swap shif t s Tuesday next week. pue ;peoif yopih iehf ; jpsou sou iwh lihwp
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Nancy Whit e Cust omer Complaint
Phone Please drive- past J ack Rose lat ert oday and listlk jef his issue
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He f eels our last job was not up t o scrat ch. Please correct .
L o c a tio n S e r v ic e s J ohn M eyer KPIs Regards,
Look at your KPIs J ohn. You are ahead of t he t eam. Well
M anagement
A d m in is tr a tio n done. Keep it up!
K P Is
R e fe r e n c e
M a te r ia l 1
R e fe r e n c e Send Message
M a te r ia l 2
S p e c ia l O ffe r s
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

37. Dashboard
27 J u ly 2012 example. Client-
specific.
12:46:06 P M
S c h e d u le
C u s to m e r s
In v e n to r y
R e p o r ts
M essages
Phone
L o c a tio n S e r v ic e s
A d m in is tr a tio n
K P Is
R e fe r e n c e
M a te r ia l 1
L o o k a t y o u r K P Is J o h n . Y o u a re a h e a d o f th e te a m . W e ll
R e fe r e n c e d o n e . K e e p it u p !
M a te r ia l 2
Ensure staff
S p e c ia l O ffe r s motivation
towards agreed-
to goals
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed

38. 27 J u ly 2012
12:46:06 P M
S c h e d u le
Data not relevant. Purely for
C u s to m e r s example purposes. Usually
is a product manual, repair
In v e n to r y manual, technical drawing,,
etc…..
R e p o r ts Launched from within
application, for
M essages effectiveness.
Phone
L o c a tio n S e r v ic e s
A d m in is tr a tio n
K P Is
R e fe r e n c e
M a te r ia l 1
R e fe r e n c e
M a te r ia l 2
S p e c ia l O ffe r s
D is tr e s s B u tto n
30 years in mobility ; 30,000 + handhelds deployed