1. Marie Nugent
36 The Coppice, Palmerstown, Dublin 20.
Mobile: (083) 1607861 - Home: (01) 5043033
mnugent_ie@yahoo.com
Work Experience
SBE Ireland June 2014-February 2015
 Customer Service Representative
 Dealing with large volumes of calls
 Dealing with customer queries
 Keeping customers updated on their repairs
 Building rapport with customers and with fellow team members
 Communicating with other departments in relation to repairs
 Dealing with customer complaints
 Solely arranging collections for customers devices
 Inputting data for the Samsung account. Calling customers and ensuring that they are happy with the service
 Working with Microsoft excel at beginner/intermediate level
Croke Park 2011-Present
 Helping with the Family Funzone.
 Scanning tickets for concerts.
 Flag bearing on match days.
Meetup 2013-Present
 Organizing 2-3 social Events on a Weekly Basis
 Hosting events for up to and over 50 people
 Liasing with venues for reservations
 Organizing fundraising events for Charities
 I have built up a large number of people who regularly come to these events and who also bring their friends, I am
always told, that the reason why they come is because I always make sure that they are happy, looked after,
socializing with other people and are comfortable in their surroundings.
 I e-mail members on a weekly/bi-monthly basis to advise them of upcoming events.
 Advising the public of the group and social nights out
 I am constantly coming up with new ideas of events (mainly free) for our members
 Website administrator

2. Sky Ireland November 2013-March 2014
 Customer Service Representative
 Dealing with large volumes of calls
 Dealing with customer queries
 Dealing with customer complaints
 Organizing installation jobs
Meteor Customer Care February 2013-November 2013
 Customer Service Representative
 Dealing with large volumes of calls
 Dealing with customer queries
 Dealing with customer complaints
Kids inc, The Park Academy and Once Upon a Time Creches September 2010-January 2013
 Childcare Assistant
 Working in various areas within the creches
 Opening and closing the creches
 Dealing with Parents queries about their Children's progress
 Manual Handling
 Ensuring the safety of each child
The Carphone Warehouse September 2008-March 2009
 Sales Assistant
 Opening and closing the store
 Setting up billing accounts
 Dealing with customers queries
 Meeting Sales Monthly sales targets
 June 2008-August 2008 ( Temp work) Sky Ireland
 Sales Assistant
 Working in the kiosks in Liffey Valley and the Mill Shopping Centres
 Setting up Customers accounts
 Dealing with Queries
 Liaising with Head Office in relation to installations

3. Bord Gais Networks May 2007-April 2008
 Customer Service Representative
 Dealing with customers Queries and Complaints
 Organizing Gas line installaions
 Taking Payments for gas bills
Terry Rogers Bookmakers July 2005-May 2007
 Sales Assistant
 Handling large quantities of cash, opening and closing of store.
 Dealing with customers complaints.
 Liaising with head office when large bets were made .
Ace Racing Ballaghaderreen February -June 2005
 Sales Assistant
 Handling large quantities of cash, opening and closing of store (keyholder).
 Dealing with customers complaints.
 Liaising with head office when large bets were made.
February 2004-February 2005
I Travelled to the Middle East and lived here. I was unemployed and seeking work when I came back .
Citibank Dublin (European Headquarters) August 2001-February 2004)
 Data Administrator
 Working in conjunction with the customer service Department, data entry.
 Processing statements and sending/Faxing them to the relevant departments.
 Dealing and replying to a large amount of e-mails on a daily basis.
Saint Vincent De Paul 2000-2001
 Warehouse and Sales Assistant
 Distributing clothes from the warehouse to the relevant stores around Ireland
 Washing and tagging the clothes
 Working in the shop when needed and dealing with money.

4. Childcare Course in Inchicore VEC 1999-2000
 First Aid and Manual Handling courses
 Child play and Development
 Assisting in Group activities
Personal Attributes
I am a confident, Hardworking individual. I have gained a lot of experience with dealing with clients on a daily basis. I am
task focused, driven and relaible . I work well in teams and also on my own initiative.
Voluntary Work:
Dogs Aid Animal Sanctuary 2012-present
 Organizing Fundraising events
 Participating in street collections on Grafton street
 Helping to care for the animals in the Sanctuary
The Lighthouse Coffee Shop: 2000-2003
 Talking and Listening to Teenagers and Adults who suffer from Drug Addiction
 Doing Soup runs around the streets of Dublin City Centre
Education
iSkills (ECDL Training)
October 2011-November 2011
FÁS (Childcare)
September 2009-June 2010
Achievements/Awards
Partial ECDL Certification
First Aid
Fetac Level 5 Qualification in Childcare
Skills
Microsoft Word, Exel. Powerpoint, Web Communication and browsing
I am currently looking to complete Access
I am a very friendly, approachable person. I have great time management skills
I work well within a team.
Referees:
By Request