1. the Purchasing website
some thoughts

2. Users First
Many contacts are an
emergency (to user)
Official terminology is
not well-known
Who does what?
(Who cares?)
Encourage return visits
for learning
Simple; visual clarity
Easy terms, functional
grouping
Ignore organizational lines –
information first!
Make it compelling,
attractive, useful

3. Provide Good Information
Correct
Useful and well-written
Complete
Easy to Use
Good simple design to cover
users’ needs
Keep it current and updated
– set calendar reminders for
updates
Put someone in charge of
editorial review

4. a LOT of information
a lot of CATEGORIES of information
TECHNICAL and COMPLEX information
Data goes OUT OF DATE
The info is the vehicle, not the destination
Potential Roadblocks

5. Sometime a list of nouns is easy to scan
But understanding the basic processes –
overview – can simplify the user’s work
Then add specific details as needed
Process or Topics?
Cell phones
Office Supplies
Computers
Software
…
How to Buy with PO
How to Buy with Pcard
Restricted Items

6. Are there 3-6 things that are done more than
anything else?
Do these require forms?
Or are they informative / training issues?
Are there things you want to encourage
people to do or see?
Are people basically seeking info or action?
Calls to Action

7. Menus introduce
structure
Submenus hide
complexity until you
need it
Using Menu to Define Structure

8. Using Visual Grids
A lot of info visible at
once
Not over-whelming
Icons can help
recognition (must be
different!)
Subject titles must be
right
UofO: https://it.uoregon.edu/services-grid/all

9. More Visual Grids
UofO: https://it.uoregon.edu/services-grid/all

10. Lists can be too much
The eyes glaze over
Is anyone going to go
to pages 2-10?
UofO: https://it.uoregon.edu/it-faq

11. Best of Grids and Lists?
Grid with icons allows
for quick find
List at right allows for
completeness
Stanford: https://itservices.stanford.edu/services

12. Good Contact Info
OSU: http://oregonstate.edu/is/tss/och
Who, when, what,
how to contact

13. Sidebars contain:
Other ways to find stuff
Widgets displaying quick
hints of other information
available
Some Ideas…

14. Examples you like
Ideas you have
Concerns
Clarifications
Your Turn