Learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other people's anger at work, you will also learn what to do when you encounter angry people.

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Anger Management at Work
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To introduce the reader to Anger
Management in the Workplace
Aim of publication

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 After developing the KeyPoints outlined in this publication,
you should be able:
☺ understanding anger
☺ managing stress
☺ arguing without anger
☺ expressing anger appropriately
☺ countering anger
☺ letting go of anger
☺ taking control
Learning Objectives

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☺ Experiencing Anger
☺ Managing Your Anger
Anger Management at Work - Sections list

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Anger Management at Work – Summary
☺ Like most people, you have probably become
angry at work.
☺ A disagreement with a coworker or manager
could make you lose your temper and voice
your anger, but is this really a good idea?
☺ What will your coworkers or manager think
of your outburst?
☺ While confronting anger in the workplace is
inevitable, it's important to minimize your
angry thoughts, emotions and behaviors, and
channel your energy into more constructive
activities.

8. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
(Section 1) Experiencing Anger – Summary
☺ Like most people, you have probably gotten
angry while at work.
☺ A disagreement with a colleague or manager
during a business meeting could make you
lose your temper.
☺ By developing these KeyPoints, you could
learn why people become angry and
recognize how you express your own anger.
☺ You might also learn simple techniques to
minimize angry emotions, thoughts, and
behaviors.
☺ Since you may have to deal with other
people's anger at work, you will also learn
what to do when you encounter angry
people.

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(Section 1) Experiencing Anger – HighPoints
☺ Understanding Anger
☺ Tackling Anger at Its Roots
☺ Encountering Angry People

10. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
(Section 1) HighPoints - Understanding Anger
☺ recognize the benefits of understanding
anger.
☺ match the steps of the anger process to
examples.
☺ identify examples of the causes of anger.
☺ identify the types of anger.
☺ match the types of anger to examples of
each.

11. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
(Section 1) HighPoints - Tackling Anger at Its Roots
☺ identify the benefits of understanding how
to address anger at its roots.
☺ identify examples of ways to manage anger-
causing stress.
☺ match techniques for taking control of anger
to examples.
☺ identify the techniques for changing angry
behavior to assertive behavior.
☺ manage angry behavior appropriately in a
business scenario.

12. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
(Section 1) HighPoints - Encountering Angry People
☺ identify the benefits of knowing how to
handle an angry person.
☺ identify examples of how to help a person
deal with anger.
☺ respond appropriately to help an angry
person deal with anger in a specific business
scenario.
☺ identify examples of methods for responding
to an angry person.
☺ respond appropriately to an angry person in
a given scenario.
☺ match behavior that is appropriate during an
argument to examples.
☺ employ appropriate behavior during an
argument in a business scenario.

13. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
(Section 2) Managing Your Anger – Summary
☺ You are angry and you want to let everyone
know it. But, is this really a good idea?
☺ What will your colleagues or your supervisor
think of your outburst? Is there something
that you could do to control your anger?
☺ The KeyPoints here will help you manage
your anger so that you will be less angry
and will be able to channel your energy into
more constructive activities.
☺ You will learn the stages of managing your
anger and techniques that will be useful for
preventing your anger from getting out of
control.

14. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
(Section 2) Managing Your Anger – Summary
☺ This could provide techniques that a
motivated person can use to deal with
manageable anger.
☺ However, these techniques do not replace
counseling or other professional assistance
where such attention is appropriate.

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(Section 2) Managing Your Anger – HighPoints
☺ First Steps in Handling Anger
☺ Dealing with Initial Anger

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(Section 2) HighPoints - First Steps in Handling Anger
☺ recognize the benefits of learning the first
steps in handling anger.
☺ identify the steps for taking an anger time-
out.
☺ employ the appropriate steps for taking an
anger time-out, given a business scenario.
☺ identify examples of the techniques used to
appropriately release anger.

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(Section 2) HighPoints - Dealing with Initial Anger
☺ identify the benefits of understanding how
to deal with initial feelings of anger.
☺ select examples of questions that help
clarify the cause of one's anger.
☺ identify the thinking styles that can distort
thinking and cause anger.
☺ apply the appropriate technique to counter
the distorted thinking style that causes
anger, in a given scenario.
☺ determine whether a given comment is a
personal attack or professional feedback, in
a given scenario.
☺ employ the actions for depersonalizing
feelings of anger, in a given scenario.

18. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
(Section 2) HighPoints - Solving the Anger Problem
☺ recognize the benefit of solving the problem
that is causing one's anger.
☺ select examples of questions to ask oneself
when deciding to take action.
☺ determine whether to take action, in a given
anger scenario.
☺ sequence examples of the steps for solving
the problem that is causing one's anger.
☺ solve a specific problem causing anger, in a
scenario.
☺ match the rules for expressing anger
appropriately to examples of each.

19. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
(Section 2) HighPoints - Solving the Anger Problem
☺ apply the rules for expressing anger
appropriately.
☺ identify examples of effective techniques
for letting go of anger.
☺ apply the techniques to let go of anger in a
given scenario.

20. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org
Anger Management at Work – Conclusion
☺ At this point you should be able to be
familiar with the following:
• managing stress.
• helping an angry person.
• arguing without anger.
• expressing anger appropriately.
• countering anger.
• depersonalizing anger.
• letting go of anger.
• taking control.
• responding to anger.
• understanding anger.

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