The Engagement Engine: Strategies for Building a High-Performance Culture
Resume matt__morales_1.12.14
1. Matthew Morales
1076 Broadway Apt 3B, Brooklyn New York 11221
E:mattmorales19@gmail.com M:(917) 514-9066
www.linkedin.com/in/mattmorales19
Education and Training
Bachelor of Arts in Sport Studies May 2013
Ithaca College - Ithaca, NY
New York Yankees Sport Sales Seminar April 2012
Ithaca College - Ithaca, NY
Selected to participate in seminar instructed by Troy Tutt and Dan Rosenthal, managers of Premium Sales and
Service Staff for the NewYork Yankees
Learned then practiced sales techniques including active listening, identifying customer needs, maximizing and
closing the sale, and relationship building
Professional Experience
Patient Service Associate December 2014- Present
Lutheran Family Health Centers (Pediatrics) – Brooklyn, NY
Manage patient check-in and identify correct patient information in eClinicalWorks
Educate patients on required forms and obtain signature as required by policy and procedure
Complete all eClinicalWorks check-in files, manage all appropriate alerts, handle office scheduling
Collect and post co-payments and balances on accounts due
Copy, file, and distribute insurance cards as indicated by procedure
Athletic Equipment Manager/ Assistant Recreation and Athletics Supervisor August 2013 – June 2014
Brooklyn College- Brooklyn, NY
Supervised and trained up to 12 student and temporary employees
Monitored issuance of over 100 uniforms to teams, coaches,and individual athletes each month
Determined needs and generated purchase orders to acquire athletic and recreation equipment
Established, filed, maintained, and reconciled uniform and equipment inventories
Enforced rules and regulations of recreational facilities in order to maintain discipline and ensure safety
Team Manager- Basketball October 2012- March 2013
Ithaca College – Ithaca, NY
Studied game film, collected statistics and data, and brainstormed ways to improve team strategies
Collaborated with coaches to implement new strategies, which contributed to the team’s first appearance in the
NCAASweet 16
Responsible for writing scouting reports and shooting tendencies with a strict deadline
Monitored practice and drill time to make sure practices ran smoothly
Athletic Event Staff September 2011- March 2013
Ithaca College – Ithaca,NY
Set up and prepped for basketball, soccer,baseball and football games
Managed the time keeper and made sure events ran smoothly
Helped in running concessions, which included selling merchandise, food, and beverages to customers
Managed the score board during events
Ticket Sales Associate-Internship May 2012- August 2012
Cornell University – Ithaca, NY
Data Entry of phone/mail/telemarketing/complimentary ticket orders using Archtics by Ticket Master
Assisted in the preparation of deposits, online sales and reports for all monies received; created invoices and kept
records of accounts receivable for the Ticket Office
Helped maximize renewalbusiness and maintain a high level of customer service to new and existing clients
Handled sales for season tickets, ticket packages,single and group game tickets; managed over 10,000 tickets for
Madison Square Garden – Frozen Apple Game