1. Matthew Walters. MICM
T: +447725063826 E: msjwalters@gmail.com
1 | P a g e
Professional Profile
A professional Credit Manager with over 10 year’s experience in all aspects of credit control and
aged debt recovery, working for a top 100 blue chip company. Extensive knowledge of corporate
credit management both domestically and internationally. Skilled in developing bespoke
strategies to reduce aged debt and Days Sales Outstanding with a proven track record of
collecting via telephone, email and written correspondence. Comfortable meeting face-to-face
with customers, clients and key stakeholders as well as presenting to senior management.
Experienced in analysing existing processes and procedures to highlight opportunities to increase
general efficiencies. More than three years solid experience remote managing an outsourced
credit management operation in India including cash management and billings functionality.
Key Skills
 Excellent communicator.
 Superb telephone manner.
 Fine attention to detail.
 Proficient in gathering information
 Proactive in team motivation and
development.
 Well developed negotiation skills.
 Creative problem solving.
 Leading by example.
 Enthusiastic and responsible.
 Very well organised.
Recent Employment History
Pearson Education - AR Collections Manager – April 2009 to Present.
A stand-alone role based in Harlow Essex, managing all aspects of the Accounts Receivables
department, reporting to the Group Credit Manager.
Managing a team of 11 credit advisers in the UK and off-shore remote management of 25 staff.
Responsible for sales ledger, billing, cash forecasting and provision for bad debt.
Provide regular management information analysis and assessment.
Month end reporting to key stakeholders including key performance indicators.
Conduct staff appraisals and performance reviews.
Credit checking, risk assessment and monitoring of credit limits.
Face to face discussion of key accounts with customers and account managers.
Conducting regular Sarbanes Oxley testing and controls.
Travelling to the Middle East (Saudi Arabia & Dubai) for customer meetings to discuss debt.
Achievements
 Significantly reduced the Days Sales Outstanding across all ledgers by 11 days.
 Manage domestic and international ledgers with a combined annual turnover of £300m.

2. Matthew Walters. MICM
T: +447725063826 E: msjwalters@gmail.com
2 | P a g e
 Performed consistently well with Month End and Year End targets.
 Effectively managed day-to-day relationship with outsource partners in India.
 Travelled to India to help set-up outsource piece and provide ongoing support.
 Reviewed and revamped processes and procedures using lean management techniques to
improve best working practice.
 Assisted with writing of credit policy and communicating to stakeholders.
 Instrumental in integrating a seamless transition of Accounts Receivable systems
following acquisition of major competitor.
 Key customers included various Ministries of Education, British Telecommunications,
British Council and Local Authorities, Blackwell’s and WHSmiths.
 Designed dunning letters and standard communication templates.
 Designed staff skills matrix report to establish staff training requirements.
 Currently undergoing CICMQ
Pearson Education - AR Collections Senior Advisor – March 2007 - April 2009.
Provided details of variances to target at the end of the month to the Credit Manager.
Completed mid-year and end of year appraisals for seven credit advisors.
Attended various cash collection meetings with our customer services and finance departments,
reported on current overdue / falling due balances on Key accounts as well as potentially
stopping supplies on customers’ accounts.
Attended face to face meetings with our key customers mainly at the Frankfurt and London Book
Fairs.
Held daily liaisons with Sales, Finance, Customer services, inter-company teams, Cash
departments, accounts receivables department in order to discuss accounts, problems, and
resolution of any queries.
Ran aged debt reports and manipulated spreadsheets so the advisors in my team could set their
monthly targets, which I then reviewed before submitting to the Credit Manager.
Approved payment plans/credit limit increases/payment terms and the release of held orders.
Also gained higher level approval if outside of my set limits.
Was responsible for adhering to and testing company decisions to comply with Sarbanes Oxley
Act.
Had regular one to one’s with the team to discuss areas of concern or areas of improvement /
development.
Achievements
 Implemented training program for collections.
 Undertook staff appraisals.
 Monthly one-2-one reviews with the staff.
 Set up and maintained monthly staff objectives tracker.

3. Matthew Walters. MICM
T: +447725063826 E: msjwalters@gmail.com
3 | P a g e
Previous Employment History
International Collections Agent - Pearson Education: Aug2005 – Mar 2007
Financial Operations Assistant – Pearson Education: Feb 2001 – Aug 2005
Payments Clerk – Pearson Education: Jun 2000 – Feb 2001
AP Assistant – Pearson Education: Mar 1999 – Jun 2000
AP Assistant – Corporate Services Group: Nov 1997 - Feb 1999
AP Assistant – Godfrey Davies MotorGroup: Oct 1996 – Nov 1997
Credentials
 Member of the Chartered Institute of Credit Management (ACICM)
 Currently studying for CICM level 5.
 GNVQ – Advanced Business and Finance (Merit Grade) Subjects studied: Finance, I.T,
Business in the Economy, Business Law, Marketing, and Payroll.
 G.C.S.E. Grade A-C in Maths, English, Physics, Chemistry and Biology and Business
Studies
 TACK Management Course.
 Have attended a letter of credit / bill of exchange course in July 2012
Systems
Fully competent with Windows Office including Word, Excel, PowerPoint, Outlook.
Experienced with Oracle, SAP, IQS, iSeries, ARCollect, Vista ERP System, Business Objects,
Campus, Goldmine (query logging), Google mail.
Personal
Nationality: English
Date of Birth: 16.08.1978
Interests: Football, Regiment Fitness training, Running, Cinema, Spending time
with my wife and two sons.