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     INDONESIAN
	
  

	
  
       JOURNALISTS
	
     TECHNOGRAPHICS
	
  

	
  
       REPORT 2011/12
	
     A closer look to how Indonesian journalists consume the
       Internet and social media, and why knowing this is important
	
     for your business.

	
  

	
  
	
  

	
  

	
  

               1
 
                                                           	
  
                                                           	
  

                             THE EDITORIAL TEAM

       Editor-in-chief:
       ONG HOCK CHUAN – TECHNICAL ADVISOR, MAVERICK | @unspun
       Ong co-founded Maverick in 2002 after working as a journalist for 14 years in Malaysia, Hong Kong, Taiwan and Indonesia; and
       four years heading Ogilvy PR’s operations in Indonesia and in Singapore. He is a seasoned PR professional who has advised
       clients through some of their most sensitive and intractable problems in the area of crisis and issues management, litigation PR
       and brand strategy. Ong is also an accomplished trainer in media handling skills, crisis management and interpersonal
       communications skills. He is a Press Fellow at Wolfson College, Cambridge, a founder of the Indonesian PR Practitioners Group
       and an advisor to Pesta Blogger, Indonesia’s largest annual gathering of bloggers. Ong has often been quoted on PR and
       communications matters by news organizations including the BBC, ABC and Reuters.




       Sub-editor, writer:
       HANNY KUSUMAWATI – HEAD OF RACONTEUR | @beradadisini
       Hanny has more than 7 years experience in both corporate and marketing communications. In Raconteur, she focuses on
       helping companies to tell their stories engagingly, using social media; as well as making social media an indispensable
       competitive edge in their overall business strategy. As the event manager of Indonesia’s first national-scale bloggers’ gathering
       Pesta Blogger 2007-2009, she has also established close contacts with Indonesia’s prominent bloggers and Netters. Hanny is
       also the founder of an award-winning online social movement, Coin-a-Chance!, and has been invited as a speaker, trainer, and
       discussion facilitator at different social media and technology events, including Pakistan’s First International Social Media
       Summit 2011 in Karachi, Tech Camp Jakarta 2011 (a program under Secretary Clinton's Civil Society 2.0), and Malaysia’s Social
       Media Week & World Bloggers’ Summit 2012. She has also been conducting social media training workshops for the managerial
       level of various corporations/brands who would like to know more about social media as a tool to help them achieve their long-
       term business objectives.


                                                           2
 



Research and transcript:
AMELIA VIRGINIA – RESEARCH ASSOCIATE, RACONTEUR | @lunaticameru
After graduating with a BA in Mass Communication from the University of Indonesia, she worked as a media analyst and
research assistant at a local NGO, Yayasan Pengembangan Media Anak (YPMA). Her responsibilities included handling research
and studies related to media and adolescents, focusing on digital natives and social media. She has also worked closely with the
Indonesian Broadcasting Commission and UNESCO in several projects. Amelia plays an important role in Raconteur by
providing supporting data, facts, and analysis to help the storytellers craft the best strategy for their clients. In her spare time,
Amelia loves to play with words, musical notes, and illustrations.




Research:
AFDITA SARI – CONSULTANT, MAVERICK | @afdita
Dita is Maverick’s go to expert on media relations because of her wide network of contacts with journalists from across
industries. Holding a BA from the University of Indonesia majoring in Public Relations, Dita plays a key role in developing
Maverick’s Technographics survey, a study on how Indonesian journalists use the Internet to connect and find information
related to their work. Prior to joining Maverick, Dita interned at BP Indonesia’s Communications and External Affairs
Department where she worked with the Strategy and Planning Team on the CSR efforts surrounding the Tangguh Project.




Research:
ADISTI DARAMUTIA – ASSOCIATE, MAVERICK | @krilianeh
Adisti acquired the nickname of ‘ADIS GADIS’ when she worked for GADIS magazine, the first and largest circulating teenage
girls’ magazine in Indonesia. During this time she also helped revive the following for the publication’s Twitter account,
@GADISmagz. After four years there, she joined Koran Jakarta before joining Maverick’s Media Relations team, where she brings
with her a network of lifestyle and entertainment journalists. Adisti holds a bachelor ‘s degree in journalism from the Institut
Ilmu Sosial & Ilmu Politik (IISIP) Jakarta.




                                                     3
Design and infographics:
ASTARI LAKSMIWATI – ASSOCIATE, RACONTEUR | @chroniclea3
Astari is the geeky, yet stylish entity at Raconteur that dives deep into the 2.0 Web to bring us gems in the form of fresh ideas to
inspire and use. Astari has helped clients like Google, Anugerah Adiwarta Sampoerna, Coca-Cola, and Citibank to tell their
stories and develop community engagements via social media. Building on her amateur-editing work back in college at
Parahyangan University radio station, she also cultivates and explores visual experiments for Raconteur’s upcoming movie
projects. Astari holds a BA from Parahyangan Catholic University in 2007, majoring in International Relations. She has also been
an event organizer at dbb/Vertigo where she traveled to several cities for a national music competition. This led her to a spiel in
the digital music business as Music Content Manager at one of the biggest content provider companies in Indonesia, Kreatif
Bersama (2010).




Publications and launch:
NIA SADJARWO – ASSOCIATE, MAVERICK | @nsadjarwo
Nia is Maverick’s Community Curator, a position we created to strengthen Maverick’s ties with the various communities we
interact with. Nia rejoined Maverick this year after freelancing for six years when she managed numerous communication
campaigns and social media projects which allow her to maintain close relationship with the media as well as with prominent
people in the industry. Prior to joining Maverick back in 2006, Nia worked for STIKOM LSPR—Jakarta, where she held two
positions: Academic Manager of the Master’s Degree Program and PR Coordinator under the Corporate Communications
Department. Nia spent the last four years working as a freelancer on. Among the projects she handled are Anugerah Adiwarta
Sampoerna 2007-2009, Pesta Blogger 2009-2010, ON|OFF 2011. She is also the co-founder of Coin-a-Chance!, a digital-based
social initiative focuses on helping underprivileged children back to school. Coin-a-Chance! has received several
acknowledgements including from Nokia Indonesia as the Best Online Activism 2009 and Social Icon of the Year from Gatra
Magazine 2010. Nia is presently completing her Master’s Degree Program in Corporate Communications at STIKOM LSPR—
Jakarta on a full scholarship.

                                                    	
  
                                                    	
  


                                                    4
DEDICATED TO


       Our clients, potential clients (wink), and our journo friends




	
  
                                     5
 
	
  
	
  
                                                                 	
  

                                          TABLE OF CONTENTS


       PART 1. How Indonesian journalists consume the Social Media | p. 8
       PART 2. Indonesian journalists’ preferred news sites | p. 11
       PART 3. Forums & mailing lists where journalists hang out | p.12
       PART 4. Indonesian journalists’ technographics matrix | p. 13
       PART 5. What Indonesian journalists’ access online | p. 16
       PART 6. Journalists’ preferences in receiving information | p. 17
       PART 7. How journalists find information | p. 20
       PART 8. Indonesian journalists’ Telco providers & gadget preferences | p. 21
       PART 9. Media organizations & their social media strategy | p. 23




                                                                 6
FOREWORD
	
  
Some of the questions our clients ask during our social         first-ever technographics survey of Indonesian
media workshops are “How important is social media              journalists. Together, we polled 321 journalists,
compared to conventional ones (newspapers, TV,                  photojournalists, and editors from 141 media houses in
radio)?”, “Does social media change anything in our             Indonesia, from June to September 2010.
relationships with conventional media?” and “When do I
have to take social media seriously?”                           The results told us that social media had arrived in
                                                                Indonesia and that any company that was cared about
We used to answer based on our observations and                 its reputation could not afford not to at least listen to the
anecdotal evidence that social media has become too             conversations taking place on the Internet. This year we
pervasive and popular, at least among Indonesia’s               sharpened the focus of the survey and polled 145
chattering classes, to ignore. We observed that most            journalists from 39 media to find out how Indonesian
journalists seemed to be on Twitter and Facebook; that          journalists used and consumed social media in 2011. We
some of them have become celebrity Twitterers with              also took the extra step of interviewing several of
followings rivaling or surpasing the circulation of             Indonesia’s largest media organizations to find out
Kompas, the nation’s largest circulating daily.                 about their social media policies and strategies.

“But do you have numbers?” the clients will ask. “What          Do they have any policies for tweeting journalists or
about the majority of journalists? Do they blog? Do they        anchors? How do they mesh the newsroom and their
have Twitter or Facebook accounts? How many of them             business division into their social media accounts? What
are actually influenced by what goes on in social media?”       are their plans in 2012?

Good questions that deserve solid, fact-based answers.          The result is this document—and yes, social media
This spurred us to conduct our own research into the            affects your business in Indonesia more than most
matter.                                                         people realize.

In 2010, we worked with The London School of Public
Relations Jakarta Research Center to conduct Indonesia’s        nONG HOCK CHUAN, Technical Advisor, Maverick.



                                                            7
Part 1.

HOW INDONESIAN JOURNALISTS CONSUME THE INTERNET




                         8
nTHE JOURNALISTS ARE GOING MOBILE. ARE YOU?

What’s notable is that 6 out of 10 journalists are               Websites, press conference invitations and video
accessing the Internet via mobile phones/mobile devices.         interviews should be mobile-friendly. Apart from
                                                                 sending press releases via email after a press conference,
This finding supports the fact that Indonesia is the third       you can also prepare a laptop with Bluetooth connection
fastest-growing mobile consumer market1 in the world.            at the press conference venue, and send your press
It also partially explains why BlackBerry, the smartphone        release to the journalists’ smartphones right away. An
of choice for most Indonesians, has a 842% increase in           HTML-based press release, with hyperlinks that will
device requests in 20092. In 2010 there were only 30             direct the journalists to more detailed sources/
million fixed telephone lines in the country, but mobile         explanations about a certain issue/term can also be an
usage had actually reached 140 million people, or                option.
around 58.3% of the population.3 Not surprisingly, about
80% of all the handsets sold in Indonesia are web-               Inviting and confirming attendance of journalists also
enabled4. We expect that in 2012, these numbers will             need to be mobile-friendly, if nothing else to make it
increase significantly.                                          more difficult for keeping away bodrex (an expression
                                                                 used by Indonesian communication practitioners to
What this means for corporations is that they should             describe fake journalists who come to press conference
make their communications mobile-friendly if they want           only to squeeze some money or get a free
to get into the conventional media. Press releases, FAQs,        lunch/goodies).




     PERSONAL INTERNET USAGE
    *(Answers can be more than one)

    8 out of 10 journalists                                                                      1 out of 10
                                                                       7 out of 10               journalists
                 are on                                                journalists
                                                                       are on the Net
                 the Net to                                            to access                 use the internet for
                       BROWSE                                          social media.             - online shopping
                                                                                                 - gaming




     8 out of 10                                             WORK-RELATED INTERNET USAGE
                                                             	
  

                                                             9
 

       8 out of 10 journalists                        WORK-RELATED INTERNET USAGE
                                                                                 *(Answers can be more than one)
       are using the Net to search for
             information/news                                                         6 out of 10
                                                                                      idea-sourcing
                                                                                      6 out of 10
                                                                                      verifying information
                                                                                      or news
                                                                                      5 out of 10
                                                                                      networking
                                                                                      2 out of 10
                                                                                      observing other journalists
                                                                                      2 out of 10
                                                                                      collaborating with
                                                                                      other journalists




nYOU ARE WHAT THE NET SAYS ABOUT YOU

Either for work or pleasure—and the boundaries are             So, what the Net says about you helps define your image
getting thinner—it is clear that Indonesian journalists        in the eyes of journalists. It may not be the truth, but that
are becoming more hooked on the Internet by the day.           is what shapes their perceptions and their awareness of
                                                               you or your brand.
Personally, they use the Internet either to browse for
information or to access their social networking sites.        Since 8 out of 10 journalists use the Net to search for
                                                               interesting information/news as ideas for their stories,
Professionally, they are using the Net mainly to search        the question: “What does the Net say about you, your
for information/news, as well as to get story ideas and        company, and your organization?” becomes important.
verify information.                                            Have you thought how best to manage your image and
                                                               reputation on the Net?


                                                          10
Part 2.

INDONESIAN JOURNALISTS’ PREFERRED NEWS SITES




Detik.com is the most popular news site among                       then correct or filled in details on the story in the next 2-
journalists. It was at the top of journalists’ priority list        3 hours.
(both as 1st and 2nd priority) as the news site that they
checked on a regular basis. Kompas and Antara came a                Detik.com’s popularity among journalists has made it
distant second and third.                                           virtually the de facto news service, surpassing the
                                                                    influence of even Antara, the state-owned news agency.
Detik.com has more than 2,000,000 followers on Twitter,
99,000 fans on Facebook, and 25 million page views on               The survey findings strongly suggest that journalists
their Website per day5. Their strength lies primarily on            check out Detik.com and use it as a source of inspiration
the speed of news delivery rather than on accuracy. It’s            on what stories to follow-up on.
common for us to see Detik.com publish a story and


                                                               11
Part 3.

FORUMS & MAILING LISTS WHERE JOURNALISTS HANG OUT




Kaskus, Indonesia’s largest online forum with 4 million         journalists. The online conversations in these forums
members, also stands out as the journalists’ favourite          indirectly help set the news agenda and influence
choice of online forum. Detik Forum and Kompas                  opinions of their members.
Forum came in second and third respectively.
                                                                Now, if you are serious about how the gatekeepers
Journalists’ online forums are taken up with discussions        perceive your executives, company, or industry,
of issues, sources who are cooperative or not, and other        shouldn’t you be at least listening in on these forums to
exchanges of information that are useful to the                 see where the conversation is going?


                                                           12
Part 4.

INDONESIAN JOURNALISTS’ TECHNOGRAPHICS MATRIX

nTHE TECHNOGRAPHICS LADDER.

In 2007, Charlene Li and Josh Bernoff in their book          It was constructed not as a segmentation, but more as a
Groundswell introduced the concept of Social                 profile6 of social media users. In 2010, with the rise of
Technographics, a way to analyze your market’s social        Facebook and Twitter, they fine tuned their
technology behavior. Think of it as demographics             Technographics Ladder to look like this:
rebooted for the age of social media.




                                                        13
nINDONESIAN JOURNALISTS ARE SPECTATORS & CONVERSATIONALISTS.




         SPECTATORS                                       CONVERSATIONALISTS
  Reading blogs, forums, friends’
                                                              Actively updating status on
        status updates on social
                                                              social networking sites
  networking sites, browsing for
                                                              or microblogs
                photos or videos

                 33%                                                                32%



        CREATORS
        Blogging & uploading
        photos and videos                                                CRITICS
        19%                                              Participating actively in online
                                                               forums and mailing lists,
                                                      commenting/giving feedback to         12%
                                                        other’s writings on the internet
                          COLLECTORS
                                                                       JOINERS
                   Using RSS feeds, voting for
                     websites online, adding
                                                               3%      Visiting and filling out
                   tags to web pages/photos                            profile on social
                                                                       networking
                                        1%
                                                                       sites


                                                 14
Indonesian journalists are more Spectators (33%) and                your own website, blog or Facebook page? What will
Conversationalists (32%). This is actually in-line with the         they find? Will they find pictures of your products or
previous data we’ve had, that 8 out of 10 journalists are           videos about your cause or someone else’s portrayal of
on the Net to browse (as Spectators) and 7 out of 10                your brand?
journalists are on the Net to access their social media
accounts (as Conversationalists).                                   What’s more interesting is, as Conversationalists,
                                                                    Indonesian journalists are also very active when it comes
As Spectators, Indonesian journalists spend their time              to updating their social networking accounts or their
reading blogs, forums or friend’s status updates on social          micro-blogging accounts, like Facebook or Twitter. As
networking sites and browsing for photos and videos.                many of them have large followings they become
This raises questions such as: are there any blogs out              powerful influencers as well. This is exactly why we need
there that are related closely with your brand, business,           to consider whether we (either as a brand/company or
or cause? When a journalist browses a certain brand,                as a communication practitioner) are in the journalists’
topic, or interest, will they find you in some forums,              circle of friends or in their following list.
blogs, or on a friend’s wall post in Facebook instead of

               8 out of 10 journalists                                                   1 out of 10
                                                                     7 out of 10         journalists
                            are on                                   journalists
                                                                     are on the Net
                            the Net to                               to access           use the internet for
                              BROWSE                                 social media.       - online shopping
                                                                                         - gaming




               8 out of 10
nJOURNALISTS’ ONLINE ASSETS DATABASE
                                                              WORK-RELATED INTERNET USAGE

Apart from having your usual journalists’ database, now             would want to share to their networks, what kind of
it’s time for you (especially PR agencies and in-house              information they would want to retweet. The third layer
communications practitioners) to build a journalists’               include finding out about who influence these
online assets database. The basic model of this will                journalists: who are their source of information in social
include their Facebook account and Twitter handle, as               media? Who are they following? Who are the people in
well as the URL of their personal blog. The second layer            their lists? Who are the people they retweet? Who are
of this will include finding out what they like and                 the people they’re most frequently interacting with on
share on their social media accounts. This is similar to            Facebook? Building this database will prove useful
finding out which story angle works best for which                  should you want to take media relations seriously, both
journalist. You need to ensure that you know what your              offline and online.
targeted journalists like, what are the things that they
                                                               15
Part 5.

WHAT INDONESIAN JOURNALISTS ACCESS ONLINE


          WHEN I’M ONLINE,
                                                           Yahoo/Windows
          I’M ACCESSING...                  Facebook         Messenger
     *(Answers can be more than one)




                                            6 out of 10     3 out of 10
                          E-Mail
                                             Blackberry        SMS
                                             Messenger



                                            5 out of 10    2 out of 10


                   7 out of 10
                     journalists             Twitter        Mailing List




                                             4 out of 10   3 out of 10

                                       16
Part 6.

JOURNALISTS’ PREFERENCES IN RECEIVING INFORMATION


          Preferred time to
          receive information:




                                 36%
                                 MORNING




                                           Anytime 7%

                                           Night 8%

                                           Afternoon 11%

                                           Noon 21%




                                  17
I prefer to receive media/press
conference invitations via:
*(Answers can be more than one)



                       77%
                       E-Mail




                                  SMS 51%

                                  Office Fax 40%

                                  Blackberry Messenger 29%

                                  Phone Office 13%

                                  Facebook 6%

                                  Others 1%

                                  Twitter 0%




                      18
I prefer to receive news materials (press
releases, photographs) through:
*(Answers can be more than one)




                            84%
                            E-Mail

                                     Office Fax 20%

                                     SMS 13%

                                     Blackberry Messenger 11%

                                     Facebook 7%

                                     Phone Office 4%

                                     Others 0%

                                     Twitter 4%




                      19
Part 7.

HOW INDONESIAN JOURNALISTS FIND INFORMATION
About 8 out of 10 journalists said that when they’re            visiting journalists. Do you think the information you
looking for information about a particular institution,         have on the site will get the journalists to stay or will
they would go to the official site; and 7 out of 10             they yawn, close it right away and move to news sites to
journalists would also search news sites for more               get more relevant information? Do you have a certain
information.                                                    plan or template for your Website that you can activate
                                                                during crisis situations? When some issues regarding
This is all the more reason why institutions, companies,        your industry is trending in the media?
and organizations should take a look at their official
Website and see whether it’s informative enough for             How journalist-friendly is your official site?




                                                           20
Part 8.
INDONESIAN JOURNALISTS’ PROVIDER & GADGET PREFERENCE



          Telecommunication service
          providers that i use:


                 29%
                          28%
             21%
                    22%

            INDOSAT
            TELKOMSEL
            XL
            Others (AXIS, 3, Smart, etc)




                                           21
GADGETS THAT I USE

    Mobile phone                                 Galaxy Tab
                Esia                                 38%
                4%
        Sony
    Ericsson                   Blackberry
          7%                   44%
  Samsung
       9%

                       Nokia                                    iPad 62%
                       23%



 %                                                     ACER 29%
 30                                                              HP 12%
                                                  TOSHIBA 22%
 25
                                                    Apple 8%     ASUS 2%
 20                                                 Dell 8%      Compaq 2%
 15                                                 Sony 6%      AXIO 2%
                                                    Lenovo 4%
 10
   5
   0
*survey from 145 respondents

                                            22
Part 9.

MEDIA ORGANIZATIONS & THEIR SOCIAL MEDIA STRATEGY
nNEWS PORTALS/SITES

Detik.com (now owned by media giant TransCorp—                 average Indonesians, but also by journalists. The site
that owns TransTV and TV7) stands out as one of the            comes out at the top of journalists’ priority list as the
most-visited news portals in Indonesia; not only by            news site that they check on a regular basis.




Detik.com has more than 2,000,000 followers on Twitter,        Detik.com so attractive to journalists and general users
99,000 fans on Facebook, and 25 million page views on          alike?
their Website per day7.
                                                               To find out, we spoke with Eunike Kartini from
On another level, Detik.com’s forum (Detik Forum) is           Detik.com’s Marketing & PR department to dig
the second most-popular forum (22%) where journalists          deeper on the organization’s social media policy and
hang out and interact after Kaskus.com (38%). So why is        strategy.




                                                          23
Legend:

t – Twitter | fb – Facebook | y – YouTube | b – blog | f – forum | g+ - Google+




                                            GADGETS THAT I USE
                                                 DETIK
                  MARKETING/PR DEPT.                                           EDITORIAL DEPT.




     t
 +2,000,000
                          fb
                          +99,000
                                                  y
                                                  +10
                                                                          b
                                                                      +840,000/day
                                                                                                     f
                                                                                                   +622,836
                                                                                                                            g+

  Chosen because these are the most           Connected to                                                            Inactive; due to
  popular channels in Indonesia and        DetikTV; uploading           Specifically designed to build Detik             the lack of
    can be accessed easily through         interviews, product          community (readers/contributors)              audience using
       mobile phones/devices.                 tutorials, etc.                                                           the service.




                        Based on
                     canals/topics
  Detikcom           i.e. DetikHot                               FOLLOW

      Not
                           for                                                                                Apps.         Makan
                                                                                                                             Apa
                    entertainment,
   allowed          DetikSport for
  to interact          sport, etc.
       w/
  audience.         Interaction and                                                                             Detik        Detik
                      ads allowed.         No specific rules/regulations on how employees should
                                                                                                               Magazine     e-paper
   No ads.                                   use their social media accounts; but employees are
                                               asked to follow Detik’s social media accounts.

                          All

                                                                 24

                        Akkiwe
Detik utilizes social media platforms such as Twitter,             designed to engage and build Detik’s community of
Facebook, YouTube, Blog and Forum. They once                       readers or contributors.
activated their Google+ account, but it petered out for
want of an audience. In the beginning of their                     In 2011, Detik was acquired by TransCorp., and since
involvement with social media, Detik chose the most                then there were some changes in the management of
popular and accessible channel: Facebook and Twitter.              Detik’s social media accounts. The function was no
“These two channels can be accessed via mobile phones,             longer limited to spreading information, but also to
so people can read our updates anytime, anywhere,”                 communicate and create engagement with the readers.
said Eunike.                                                       However, a clear rule had been set: Detikcom’s account
                                                                   (in Twitter and Facebook) is a corporate account and
Detik divided their Twitter and Facebook account into              can’t be used to have a two-way communications with
two: 1) Detikcom corporate account and 2) Other                    the audience or to place advertisement. Other accounts
specific accounts based on channels/topics (i.e. DetikHot          (based on channels, i.e. DetikHot or DetikSport) are
for entertainment, DetikSport for sport, etc.). The primary        more flexible to be used for further engagement with
function is to spread the news in their news portals to            audience. These social media accounts can also receive
their readers who are on Twitter or Facebook, to                   ad placement for a certain product/campaign.
promote events conducted by Detik, and to share
information about job vacancies in Detik. Every news               Detik is also active in developing new applications, such
item that appeared in each of the channels will then               as MakanApa, DetikMagazine, and Detik e-Paper.
appear automatically on Twitter. For Facebook, however,            These applications were developed after Detik’s
they need to type the links to the news articles manually.         management was placed under TransCorp. These
News content on Facebook is therefore far less than the            applications were established outside Detik online’s
ones on Twitter. Each Twitter account will cross-promote           editorial department.
other Detik accounts, for instance: if there’s an
entertainment news appearing on Detik.com timeline,                Detik’s management does not impose a formal
they’ll add “via DetikHot” to direct readers who love              regulation on the use of social media for their
entertainment to DetikHot’s Twitter account.                       employees—either for personal or professional use.
                                                                   However, it is compulsory for employees to follow
Detik’s YouTube account is linked directly to DetikTV’s            Detik’s social media accounts (talking about
channel. This account is made to publish tutorials about           empowering your employees to support your social
a certain product (sponsored) and to upload interviews             media efforts!). Employees are also encouraged to
done by their reporters.                                           participate in social media activations done by Detik.

Detik’s Facebook, Twitter, and YouTube accounts are                The management monitors the performance of Detik’s
managed by the Marketing & PR Department, while their              social media accounts. The supervisor will issue warnings
blog and forum are managed by the Editorial                        or share input on any mistakes made by the social media
department. The blog and forum are specifically                    team (admin).
                                                              25
nRADIO

For radio stations, social media adds up the “visual side”                  or Facebook apart from only calling in or send text
of their programs, something that they were unable to                       messages to the radio station. We spoke with Sabrina
do before. With live-streaming technology, the audience                     from the Digital Division of CosmopolitanFM; Metta
can now “watch” the interviews or gigs happening inside                     Irshad Digital Traffic Coordinator MRA Broadcast
the studio instead of just listening to it. Social media also               Media; and Ainur Rafikah (Fika) from the Marketing
extends the interaction channels with the listeners.                        PR of JakFM to try to find out their patterns in using
Listeners can now drop comments/requests via Twitter                        social media.

Legend:

w – Website | fb – Facebook | t – Twitter | y – YouTube




                                            GADGETS THAT I USE
                                          COSMOPOLITAN FM
                                     DIGITAL DIVISION (DAY-TO-DAY OPERATION BY ADMIN)




        w
       +400/day
                                               fb+900
                                                                                     t
                                                                                   +37,000
                                                                                                                     y
                                                                                                                     None



  To increase engagement                                                       To update the latest status
      level with audience:                                                       from the radio station,      To document off-air
            uploading                                                           programs, as well as daily    events, behind-the-
                                     To communicate and create
      information/articles,                                                      quotes. Replacing text         scene moments,
                                     engagement with audience,
    radio/video streaming,                                                    message where audience can       interesting things
                                     esp. used to spark discussion
       asking questions to                                                   post song requests/comments      that are happening
                                     on a certain topic in their Fan
     experts (even without                                                     that can be read on-air. Ad     during a show. Ad
                                    Page. Ad placement is allowed.
  signing in). Ad placement                                                       placement is allowed,           placement is
            is allowed.                                                      including on the announcers’ /         allowed.
                                                                             DJs personal Twitter accounts.


             AD               STRATEGY: TRIPLE O – ON AIR, OFF AIR, ONLINE (INTEGRATED CONTENT)

                                                                       26
CosmopolitanFM (under Cosmopolitan Group/MRA)                      quotes (a lot of people retweet quotes) and to replace
has had a Website since 2007, but it functioned mostly             text messages. Through Twitter, listeners can request for
as an online version of its company profile. In 2009, the          songs or comment on a program. These comments can
management revamped the Website with an eye to                     then be read on-air. YouTube is designed to document
increasing the level of engagement with their listeners.           off-air events, behind-the-scene moments, or other
The Website was redesigned as a semi-portal where                  interesting things taking place during a show.
listeners can browse for information or articles from the          CosmopolitanFM has a clear strategy when it comes to
site and also interact with experts and ask about female-          their radio station and their social media accounts. “It’s
related problems/issues that they’re facing. The                   triple O,” said Metta. “On air, off air and online. The three
interaction is open, and people don’t have to sign in first        must be integrated. There should be an integrated
to do comment or ask questions. Through the Website,               content between our programs, off air events, and
the audience can also listen for radio streaming or even           online activities.”
watch the programs live via video streaming section.
“These, in turn, create a certain closeness between the            The management has no formal regulations when it
radio station and the listeners,” said Metta Irshad, the           comes to social media—either for personal or
Digital Traffic Coordinator.                                       professional use. But the digital team has to follow these
                                                                   conditions: 1) they have social media accounts; 2) they
Yes, Cosmopolitan Group has their own digital team.                know how to use social media; 3) they need to adjust the
Day-to-day operations are conducted by administrators              tone & style of their language to match their target
at each radio station (for instance, CosmopolitanFM has            audience. For personal use, the management only
their own social media administrator). The administrator           reminds the employees to use their social media
will update the content on a daily basis, based on the             accounts wisely.
idea that has been agreed upon with the digital team
and the programming team. CosmpolitanFM also                       “There are two benefits from our use of social media,”
utilizes Facebook, Twitter, and YouTube; because these             Metta explained. “Programming, and business. For
three channels are popular among their target audience:            programming, social media of course help us in
mothers.                                                           spreading our radio shows and programs. We can also
                                                                   see the number of listeners increasing after we have the
Facebook is used as a channel to communicate and                   streaming feature. Business wise, having these assets, we
create engagement with fans; usually in the form of                can now sell these to advertisers.” CosmopolitanFM has
sparking discussions about a certain topic/issue or                a bundling offer for advertisement, whereby brands can
conducting quizzes. The comment feature in Facebook is             advertise through CosmopolitanFM’s social media
also being utilized for casual conversations between the           accounts as well as the announcers’ or DJs’ personal
radio and the listeners. “We think there’s a certain norm          Twitter accounts. “Our announcers and DJs have lots of
in Facebook: if we update our status too often, people             followings. This is an added value for the advertiser,” said
will feel annoyed. Thus, status updates are specifically           Metta. Some future plans in CosmopolitanFM’s agenda
done via Twitter,” Metta added. Apart from updating the            include community development and streaming
going-ons in the radio stations, Twitter is used to publish        applications development for various devices.

                                                              27
JakFM has more or less the same social media patterns                “We have guidelines for clients, because we don’t want
as CosmopolitanFM. They also use their Website, Twitter,             to hard sell anything,” said Fika from the Marketing PR
Facebook and YouTube to increase the level of                        division. “In general, we’d prefer to have event
engagement with their audience.                                      partnerships with a certain product; than simply
                                                                     advertise the product.”
JakFM doesn’t have their own digital division, though.
The management of social media accounts and the                      JakFM admitted that they have no specific strategy for
Website     are     placed     under    the   Marketing              their social media presence. “Even for the content, we
Communications        division   together    with   the              think it’s still random,” said Fika. “So far, we’re still trying
Programming Division. Apart from using the above                     to integrate our social media contents with our Website
channels, their programs can also be listened through                and our on-air/off-air programs.”
applications in BlackBerry, iPhone and Android.
                                                                     Similar to CosmopolitanFM, there are no formal
When it comes to the use of their social media accounts              regulations in place about how employees should use
as an advertising platform, JakFM has certain conditions.            their social media accounts.


nTABLOID

Tabloid Bola is Indonesia’s sports tabloid that was                  version of Tabloid Bola, which was published three
established in 1984. It’s one of the nation’s largest sports         times a week. The Website was revamped as
tabloid managed by the media conglomerate Kompas                     BolaNews.com to provide highlights, live reports and
Gramedia Group. Santi Sagita Putri, Account                          score updates to its fans.
Executive of Tabloid Bola, shared about how this “old”
tabloid is trying to survive the digital era.                        Apart from the Website, Tabloid Bola also use Facebook,
                                                                     Twitter, and a talk forum. Twitter and Facebook are
Tabloid Bola has had a Website since 1997. At the time,              aimed at broadcasting and pointing to the news
the site was just an online version of the tabloid. The              uploaded on the Website, hence increasing the traffic to
content of the Website was similar to the print edition. In          the site.
2010, Tabloid Bola reorganized itself to have two
editors – one for print and one for online. “The theme is            On the other hand, Twitter and Facebook are also used
the same, but the angle is different,” said Santi. That year,        to help the tabloid spread other information, including
the management also realized that there was a shift in               job vacancies or event promotion. Twitter is also utilized
readers from print to online media. It was an indication             as a platform for advertising; just like the print media
that readers need more immediate information and this                and the Website. Through Tabloid Bola’s Twitter
was something that could not be catered for by the print             account, brands can promote their products/campaigns.


                                                                28
Legend:

w – Website | fb – Facebook | t – Twitter | f – Forum | y – YouTube




                                               GADGETS THAT I USE
                                                    BOLA
                                 ADVERTISING & MARKETING COMMUNICATION DIVISION




        w
      +16,000/day
                                   fb
                                   +65,000
                                                               t
                                                             +64,000
                                                                                              f
                                                                                            +7,000
                                                                                                                   y
                                                                                                                   None




   BolaNews.com to               To spread the           To brodcast the                   To enable               To publish
      update actual          articles published in     articles published in         interaction between        videos of sport
    information that         the website (attract      the website (attract           fans of sport clubs:         match and
  can’t be provided by        more traffic), post       more traffic), post                fostering               interviews,
       the tabloid.               vacancies or              vacancies or                 discussions &           linked to the
                               promote events.           promote events.                conversations           video channel
    Ad placement is                                                                                                 inside the
       allowed.                Ad placement is           Ad placement is                                             website.
                                  allowed.                  allowed.



Forum and YouTube used by Tabloid Bola is designed                    media to promote the events conducted by the tabloid,
as a part of their Website. BolaNews.com developed its                while the marketing communication division read all the
own forum to enable fans of sport clubs to interact, start            contents of Tabloid Bola, and selecting interesting
a conversation thread, and chat with each other. Video                articles to be published in social media.
channel posts audio-visual reports from matches or
interviews---and this channel is directly linked with                 Facebook, Twitter, Forum, and YouTube was selected by
Tabloid Bola’s YouTube account.                                       the tabloid and the site (BolaNews.com) since most of
                                                                      their readers access all these four channels. It’s a way for
The organization’s advertising and marketing                          the tabloid to get closer with their readers; and through
communications division handles Tabloid Bola’s social                 social media, especially Twitter, they can communicate
media accounts. The advertising division uses social                  directly with the readers.
                                                              29
Tabloid Bola initially used Facebook and Twitter (+18K              There’s no official regulations imposed in Tabloid Bola
followers) to simply spread the news published on their             when it comes to the use of social media by their
site. In one day, there are around 40 news items for                employees. The editorial team is allowed to get
Twitter that is being updated automatically through a               information/news from the Internet---including getting
news-feeder. The tabloid realized only recently that                it from social media. The management, however,
engagement with fans and followers is important. As a               constantly reminds its employees not to post any status
result they started asking light questions, such as how a           updates on their clients. “When we have an employee
reader would predict the match results. “In one day,                with huge followings, we ask them to help spread the
there are 5 – 10 tweets to remind people about a certain            news for the tabloid,” said Santi.
event or to buy the new edition of the tabloid, or to
simply say hello to the followers,” said Santi.                     Tabloid Bola sees several benefits from the use of social
                                                                    media. The editorial team is able to provide more timely
There is no specific strategy in place when it comes to             information to readers as well as to develop a stronger
the use of social media. For the Website, however,                  rapport with thier readers by interacting with them
Tabloid Bola ensures that there is content synergy                  through social media. The business team sees in social
between the print and online editions. The editorial                media use a new source of profits, as they can now offer
teams from print and online will sit together and have a            multi-platfrom advertisement “space” to clients. Clients
discussion on this. “Our concern in social media is not             can advertise not only in the print edition, but also in the
that high, yet,” said Santi. “Most of our editorial team are        online edition and in Tabloid Bola’s social media
not fully aware of the importance of social media for               accounts. The twitter account of the tabloid has been
them. “                                                             used as “buzzer” to promote several brands’ campaigns
                                                                    or products. The social media administrator is
Despite all this, Kompas Gramedia management has                    responsible for providing the brief to copywriters so that
realized the importance of social media and supported               they can adjust the tome and style of the posting to
the social media administrators in their group with an              match Tabloid Bola’s readers.
iPad. The employees are also encouraged to have their
own social media accounts. “Some seniors are reluctant              “The Website gives us a measurable result: traffic,” said
to use social media, either personally or professionally.           Santi. “Social media, to us, gives a more intangible
This is what the advertising team sees as a challenge               benefit: like the bond that we have with our readers.”
further developing Tabloid Bola’s social media account,”
added Santi. “Our business team is trying to educate the            The tabloid is quite satisfied with their social media
more senior editorial team members in using social                  efforts, but they’d like to expand further by
media. This is because the business team knows that                 differentiating their social media accounts based on a
social media is really powerful in generating profits for           more specific target audience.
the business.”

                                                               30
nMAGAZINE

Indonesian teenagers know these magazines by heart:                 segments today. We spoke with Teguh Andrianto,
GADIS for girls (Femina Group) and HAI for boys                     Online Editor of HAI; Yani Lauwoie, Social Media
(Kompas Gramedia Group). The two teenager magazines                 Administrator of GADIS; and Didin Ambardini, Chief
have been around since the seventies, and they are still            Community Officer of GADIS on how they use social
considered the most popular ones for their target                   media to reach out to their teenage readers.

Legend:

w – Website | fb – Facebook | t – Twitter | y – YouTube | m – mobile | b – blog | f - forum



                                                  GADGETS THAT I USE
                                                       GADIS
                                           SOCIAL MEDIA DESK UNDER EDITORIAL TEAM




         w
       +4,000/day
                                      fb
                                     +260,000
                                                                t
                                                             +100,000
                                                                                             y
                                                                                             +400
                                                                                                              m
     The “home”, the            Spreading links and     Spreading links and             Videos from the      An application
   foundation of their            articles to drive       articles to drive              offline events,     for Nokia users
  online activities; and           people to the           people to the                interviews, live     (launcher), and
     the platform to                  website.          website, promoting             performance from      waiting for the
     develop GADIS                                         new edition.               bands/singers, step-    right moment
       community.                                                                     by-step beauty tips,   to activate the
                                                                                               etc.             iPad apps.




                               Written by                                          Enabling

          b
        +100,000
                              community
                           members. Unedited
                            postings, can be
                                                           f
                                                         +100,000
                                                                               conversation and
                                                                              interaction among
                                                                                  community
                           published real-time.                                    members.



                                                               31
In 2000, GADIS rode the momentum of the “millenium”               print, as well as the various social media channels. Their
to create a Website. It was called gadisonline.com and            new Website is also equipped with community blog and
the goal is to use the Website to promote the print               forum, where people can post/publish stories or
edition. This Website lasted 10 years, until they launched        converse with each other.
a new version in 2009, called gadis.co.id.
                                                                  “There is no specific division that handles social media,
“The management realized that advertising spending in             but we have a special desk for digital media. The
magazines is less compared to television. “We therefore           members are from the editorial team,” said Didin. GADIS
needed a Website that could be developed as a medium              applies what it calls a convergence-journalism system,
for advertisement,” said Didin Ambardini, Chief                   where all the media/channels that they have are
Community Officer of GADIS.                                       integrated. The “base camp” is the Website, and the
                                                                  posts through Twitter, Facebook, or YouTube are aimed
“In 2009, our Website was launched with its own blog              at increasing traffic to the site. Based on inputs and
and forum. We believed that in the digital era, we can’t          suggestions from team members, the digital media desk
rely simply on our individual readers, but we need to             will come up with an editorial plan for the social media
rely on ‘communities’.” This was reflected in some                accounts.
changes in the managerial level. The Chief Editor
became the Chief Community Manager. “This means, a                Though their social media channels were initially not
chief editor’s role is not limited to editorial and               specifically designed for advertising, GADIS is now
managerial side of the magazine, but also to the                  posting commercial tweets related to products. “The
community,” added Didin.                                          workflow is similar to the print media,” said Didin.
                                                                  “Products that want to advertise in our Twitter account
GADIS has their own Twitter, Facebook, and YouTube                must contact our advertising division. Once the contract
accounts. The main reason of using these channels is to           is signed, a brief will be sent to the editorial team. The
build their communities. Their basic principle is to              editorial team will then come up with some alternatives
teenagers with various available channels since, for              of tweets to be published. When these tweets are
instance, many middle to high school students are active          approved, we’ll post up to 5 of these tweets per day.”
in social media. To engage them, GADIS needs to play in
this realm as well. The strategy in utilizing these social        GADIS has also developed a “launcher application” that
media channels is integration.                                    can be accessed by Nokia phone users. The application
                                                                  will direct users to GADIS’ Website. “The management
In meetings, the editor-in-chief always highlights the            has also agreed on the making of iPad apps, but we see
importance of throwing out ideas that are only good for           that the use of iPad among teenage girls is still low, so
the print magazine in favor of ideas that are good for            we’re still waiting for the right time,” said Didin.


                                                             32
Management has informal rules on the use of social                 the company, laptops and smartphone facility,
media. “No content about SARA (race/religion), not to              reimbursing phone credits used for live-tweets,
mix personal opinion with their professional work,” said           discussing the development of how each magazines
Didin. The informal regulations were meant to adhere to            have used social media.
the journalism code of ethics, increase professionalism,
and maintain a good relationship with clients. The                 “We have sharing sessions where different magazines
management restricted access to social media during                can tell others about the way they have utilized social
working hours for the sake of productivity and                     media, and then they can also ask for ideas/suggestions
bandwidth stability.                                               from the staff,” said Didin.

In the Femina Group, the management gave their                     GADIS, sees four benefits from using social media:
insights about digital media, and the board of directors
share with others about how magazines abroad have                  1) develop community, 2) simplify editorial planning and
adopted the convergence-journalism system. To support              event planning, 3) strengthen GADIS’ role as a mass
their staff in embracing this journalism style, the                media to spread information; 4) build new business
management ensures that there is a wide bandwidth in               opportunities for media placement.



HAI had their first Website up in 2004 but like their other        opportunity in HAI’s studio. The performance video will
counterparts used the site mainly to mirror what was               then be uploaded to HAI’s YouTube channel. Apart from
published in print. In 2007, however, they realized that           Demos, HAI is also launching a sub-channel              of
the Website should be part of their attempt to build               HaiOnline called skulizm.com. This is a place for students
their own community. They also wanted to create a                  to write news, updates, and articles about their school.
bond and communicate with their readers.                           The “publishing process” was discussed in skulizm.com,
                                                                   including the editorial meeting between the students.
Today, HAI’s Website contains news channels, blogs, and            “Next, we’d like to do something related to
forums. HAI is also developing a social media channel of           entrepreneurship,” said Teguh Andrianto, Online
their own, called Demos. Functioning like MySpace,                 Editor of HAI Magazine.
Demos is being created for the youngsters who’d like to
share their music with an online audience. The                     HAI’s Website is not being managed by a special division.
youngsters can also collaborate with each other to make            The editorial team realized that when they’re using the
music in Demos. Every week, there will be a Demos chart            Website, ideas should be executed across multiple
which will appear on the print edition of HAI magazine.            platforms. An idea has to be executed both in print and
HAI will interview the top three bands in the Demos                online. When developing an editorial plan, the editorial
chart and the top ranking band will get a recording                team will adjust the main theme for the digital platform.


                                                              33
Legend:

w – Website | fb – Facebook | t – Twitter | y – YouTube | g+ – Google Plus | fl – Flickr | i – Instagram | tb – Tumblr

d – Demos | b – blog | f – forum




                                              GADGETS THAT I USE
                                                    HAI
                                                    UNDER EDITORIAL TEAM



        w
      +4,300/day
                          fb
                          +18,000
                                               t
                                             +66,000
                                                                y                    g+              fl                  d
                                                                                                                         +5,000
                                                                 +66




                      The use of websites, Facebook,
                                                             Flickr, Instagram and
                                                               Tumblr is used to
                                                                      upload
                                                                                                      i                 A special
                                                                                                                           site
                                                                                                                      developed
                     Twitter and YouTube is one and a        pictures/photos the                                       by HAI, act
                           way similar to GADIS.                 editorial team                                            like
                                                                stumbled upon.                                         MySpace,
                                                                                                                      for aspiring


                                                                                                   tb
                                                                                                                       musicians
                                                                                                                     (esp. teens).
                                                                                                                       Review of
                                                                                                                     top bands in
                                                                                                                        the print
                                                                                                                         edition.

          b                  Written by
                                                            f                     Enabling
                                                                              conversation and
                                                                             interaction among
                             community                                           community
                              members.                                            members.




                                                                34
“To us, the Website’s strength lies on how timely it is,           HAI uses its Facebook Fan Page when it wants to
and the print’s strength lies on how deep the stories are,”        disseminate information beyond the 140 characters that
said Teguh.                                                        Twitter is limited to.

So far, HAI has used almost all social media channels              Under the management of Kompas Gramedia,
available, including Twitter, Facebook, YouTube, Tumblr,           employees in HAI are encouraged to have their own
Flickr, Instagram, and Google Plus. They also have a blog          social media account. “There’s also a reminder from the
and forum under their Website. “We have no specific                the management for the employees not to complain
editorial plan for our social media channels,” said Teguh.         about their work in social media,” said Teguh.
“We love uploading pictures through Instagram, Tumblr
or Flickr. If we go to galleries and see a nice painting,          The management also provides the editorial team with
we’ll take a picture of it. When we’re on the street and           flexibility to try different social media platforms, even
there’s a stretch of parked Vespas, we’ll snap and upload          bringing in web consultants from abroad. Social media
it.”                                                               administrators are given sufficient facility to support
                                                                   their work, and journalists are allowed to use social
YouTube is dedicated for documenting concerts or                   media as a source of news.
videos from Demos, and these videos are accessible
from the Website. Engagement with readers and                      “From the editorial side, the use of social media brings us
communities is conducted via Twitter. Twitter also                 closer to the audience and sometimes we get ideas for
comes in handy to spread the news that has been                    the article that we write in the magazine,” said Teguh.
published on HaiOnline, post internship/job vacancies,
buzz about a certain product, as well as to provide live           “From the business side, the use of social media results
reports.                                                           in an 8% increase of magazine sales. Those who can’t get
                                                                   the magazine will ask the social media administrator,
HAI has several Twitter accounts based on different                and the administrator will direct them to specific
channels they operate, for instance Demos has its own              Gramedia stores where the magazine is still in stock. HAI
Twitter account, HaiArt also has its own Twitter account.          can also offer multiplatform channels for advertiement.”

nTELEVISION

Two big television stations in Indonesia that embraces             media for their benefit? We’re talking to Jemmy Bagota,
social media are Metro TV (owned by Media Indonesia                the Multimedia Manager of Metro TV; Santri
group) and TransTV (owned by TransCorp Group). The                 Handayani, Social Media and Media Relation Trans
most actual and visual compared to newspaper, tabloids,            TV; and Hadi Lubis, Head of Marketing Public
radio, and magazines, how do TV stations utilize social            Relations Trans TV.


                                                              35
Legend:

w – Website | fb – Facebook | t – Twitter | g+ – Google Plus | y – YouTube




                                              GADGETS THAT TV
                                                 METRO I USE
                      MULTIMEDIA TEAM (CORPORATE ACCOUNT) | PRODUCERS (PROGRAM ACCOUNT)



        w
     +200,000/day
                                  fb
                                  +35,000
                                                                   t
                                                               +1,700,000
                                                                                            g+                      y
    Filled with news                                          Divided into                                            They
 videos and programs                                      CORPORATE account                                      deactivated this
   of MetroTV. In the          Spreading the                and PROGRAMS                 Spreading the            account and
 future, they’d like to      news/articles in the              account.                news/articles in the        decided to
  turn the web into a            news site.                                                news site.            have the video
      news portal,                                           Spreading the                                       played on their
     specifically to                                       news/articles in the                                     news site.
   become the No.1                                             news site.
  Video News Portal.




                                                    SIMILAR CONTENT, AUTO-UPDATE

Metro TV had their first Website when they launched                     multimedia team, consisting of 14 people. They worked
the station in 2000. In the beginning, the Website was                  in shifts. Contents in the Website are integrated with the
used solely as their public relations channel and to                    ones in TV, however, multimedia team is also producing
publicize their program schedule. In 2005, they felt that               their own news to keep up with the actuality. Website is
they have to own a news site. They revamped the                         filled with news videos and programs on Metro TV.
Website which then functioned to: 1) widen their
coverage; 2) cross-promote between TV and online; 3)                    “We aimed to be the number one in Video News Portal,”
increase revenue/profit. This Website is managed by a                   said Jimmy
                                                                 36
Metro TV uses Facebook Fan Page, Twitter, Google Plus              Metro TV sees social media as the extension of their
and YouTube. Recently, they deactivated their YouTube              existing Website. With social media, they can spread the
account and replaced it with a video feature in their              news on their Website to a wider audience. Social media
Website. In general, contents on Facebook, Twitter, and            is also making mass media more active in providing and
Google Plus are similar and auto-updated.                          spreading their news to the public. Metro TV is also
                                                                   developing news applications that can be accessed
For Twitter, the TV station has a corporate account and a          through iPad, BlackBerry and Android to tap into the
programming account. The corporate account is                      users of these gadgets.
managed by the Multimedia team, while the
Programming account is managed by producers. The                   “The only rule for social media administrators is not to
Programming account carries posts of promotions or                 post contents related with SARA (race, belief, religion),”
reminders of program schedules, as well as                         said Jimmy. “Apart from this, the management frees
conversations with the audience. These conversations               their employess to write about anything in their personal
can’t happen in the corporate account, because it                  social media account. For Metro TV’s management,
represents the company as a whole. The corporate                   social media is an employee’s personal “property” where
account, however, promotes Metro TV’s programs by                  they have to assume the rights and responsibilities of an
retweeting the Programming account’s promotion                     owner.
tweets.
                                                                   When it comes to professionalism, Metro TV doesn’t
When questions or complaints are posted via Twitter,               make it compulsory for employees (or even their anchors
the multimedia team will pass the questions over to the            who have huge followings) to retweet Metro TV’s news
public relations team, who will respond via phone or               or promotions in their personal social media accounts.
email.                                                             “We think if our employees keep on retweeting,
                                                                   continuously, it’s tacky and so out-of-date. The one
Metro TV said their strategy in using social media lies in         account that should retweet these things is the
“paying attention to language, style and timing”. They             corporate Twitter account, to increase followers of each
believe that they need an expressive language, thus                programs’ account.”
using words like “oh” or “hooray” are allowed. In terms of
timing, Metro TV would post specific types of news                 The benefit of using social media, for them, includes
items at specific times to generate traffic to the Website.        having the ability to communicate with the audience,
They usually post about 200 updates per day in the                 spread the information to a wider audience and get a
social media channels.                                             free promotional tool.




                                                              37
“We don’t use social media as advertisement space,” said            reach in social media. They’d like to try Tumblr, since the
Jimmy. “We don’t offer this to the advertisers. We will             multimedia team feels the platform is gaining popularity
only become a buzzer for a certain event or product if              in Indonesia. They think Twitter adoption has reached its
the event or product was doing a joint-event or joint-              peak and the public is always up for something new.
program with us.”
                                                                    Before deciding to use Tumblr, however, the multimedia
Saying that they are quite satisfied with their social              team would want to reevaluate the social function of this
media efforts, Metro TV is still planning to expand their           channel and what kind of benefits it will bring.



Legend:

w – Website | fb – Facebook | t – Twitter | g+ – Google Plus | y – YouTube




                                           GADGETS THAT I USE
                                          TRANS (CORP) TV
            PR DIVISION (CORPORATE ACCOUNT) | CREATIVE TEAM OF EACH PROGRAM (PROGRAM ACCOUNT)




        w
      +8,700/day
                                                        fb
                                                        +75,000
                                                                                                                    t
                                                                                                                 +400,000




  Divided into corporate website and                                                          Divided into corporate accounts
    MyTrans.com (to display videos                                                           and programs’ accounts. All in all,
      from TRANS TV’s programs)               Divided into corporate account and            there are about 36 Twitter accounts
                                                     programs’ accounts.                              owned by Trans.



                                                  TRANS MANIA – FB and Twitter account managed by communities of TRANS TV



                                                              38
Trans Corporation uses their Website to help spread                been understood by the staff of Trans Corporation. The
information about their programs. The Website has been             management asks the staff to think through before
used since 2011, the year when TransTV was launched.               making any social media updates “They need to consider
To date, Trans Corporation has 36 Twitter accounts and             this carefully, so the status won’t be a problem for them
several Facebook accounts. They divide their social                in the future,” said Hadi.
media assets into two: corporate and programming. The
corporate account is handled by the PR division, and               The management is also concerned about how the
programming account is managed by creative team                    company’s image is portrayed in social media. They
from each program. The same applies for Facebook                   therefore monitor several social media accounts---
accounts. Apart from publicizing information related to            especially the ones about programs they are in charge of.
their programs, social media is also used to spread other          “Those who run our social media accounts are also
information, such as job vacancies.                                encourged to take up trainings offering international
                                                                   license in social media. The staff---especially from the PR
Interestingly, there’s also a Twitter and Facebook                 and marketing division---are asked to promote the
account called TransMania. “This account is managed by             programs by retweeting updates given by programs’
the Trans community,” said Hadi, Head of PR in Trans               Twitter accounts.
Corporation, “and it also serves as publication channel.
And since Website can’t provide detailed contents, our             So far, the Website and social media haven’t provided a
programs’ videos are available in a special site,                  significant impact on the business growth of Trans
MyTrans.com.”                                                      Corporation. Social media is more on a “supportive”
                                                                   side when it comes to their business.
Contents of Twitter and Facebook are integrated. In
practice, their administrator uses an application that can         “To us, the Website is the source of information, both for
publish one status in several social media accounts.               our programs and our corporations,” said Hadi. “Social
“Contents between Website and social media are also                media is more beneficial when it comes to providing
integrated,” added Hadi. “On the Website we put the like           awareness. If we count all the followers from 36 of our
or share button, enabling visitors to share the news via           Twitter accounts, then our media corporation actually
Twitter or Facebook. We also put a special column for              has around 10 million followers.”
Twitter and Facebook in our site.”
                                                                   The station is now thinking of expanding their
Trans Corporation also has its own code of ethics in the           involvement in social media as well as to start offering
use of social media. This is not a written rule, but it has        advertising services through their social media accounts.




                                                              39
EXTERNAL SOURCES:
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
1
         http://www.readwriteweb.com/archives/mobile_web_blackberry_leads_apple_in_worlds_third-.php
2
         http://blackberryrocks.com/2009/09/30/statistics-blackberry-beating-iphone-indonesia/
3
         http://www.telstrainternational.com/news/reachout/reachout-march/profile-on-indonesia/
4
         InMobi research, published in readwriteweb.com, 2009
5
         http://www.thejakartapost.com/news/2012/02/21/detik-seals-deal-with-inmobi.html
6
         http://forrester.typepad.com/groundswell/2010/01/conversationalists-get-onto-the-ladder.html
7
         http://www.thejakartapost.com/news/2012/02/21/detik-seals-deal-with-inmobi.html




                                           nCONTACTS:                                                                                                                                                                             nMEDIA INQUIRIES:


                                           Ong Hock Chuan                                                                                                                                                                          Nia Sadjarwo
                                           Technical Advisor                                                                                                                                                                       Associate, Maverick
                                           ong@maverick.co.id                                                                                                                                                                      nia@maverick.co.id

                                           Hanny Kusumawati
                                           Head of Raconteur
                                           hanny@raconteur.co.id




                                                                                                                                                                                                                                                   40

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REVISED EDITION: Indonesian Journalists Technographic Report 2011/12

  • 1.                 INDONESIAN     JOURNALISTS   TECHNOGRAPHICS     REPORT 2011/12   A closer look to how Indonesian journalists consume the Internet and social media, and why knowing this is important   for your business.           1
  • 2.       THE EDITORIAL TEAM Editor-in-chief: ONG HOCK CHUAN – TECHNICAL ADVISOR, MAVERICK | @unspun Ong co-founded Maverick in 2002 after working as a journalist for 14 years in Malaysia, Hong Kong, Taiwan and Indonesia; and four years heading Ogilvy PR’s operations in Indonesia and in Singapore. He is a seasoned PR professional who has advised clients through some of their most sensitive and intractable problems in the area of crisis and issues management, litigation PR and brand strategy. Ong is also an accomplished trainer in media handling skills, crisis management and interpersonal communications skills. He is a Press Fellow at Wolfson College, Cambridge, a founder of the Indonesian PR Practitioners Group and an advisor to Pesta Blogger, Indonesia’s largest annual gathering of bloggers. Ong has often been quoted on PR and communications matters by news organizations including the BBC, ABC and Reuters. Sub-editor, writer: HANNY KUSUMAWATI – HEAD OF RACONTEUR | @beradadisini Hanny has more than 7 years experience in both corporate and marketing communications. In Raconteur, she focuses on helping companies to tell their stories engagingly, using social media; as well as making social media an indispensable competitive edge in their overall business strategy. As the event manager of Indonesia’s first national-scale bloggers’ gathering Pesta Blogger 2007-2009, she has also established close contacts with Indonesia’s prominent bloggers and Netters. Hanny is also the founder of an award-winning online social movement, Coin-a-Chance!, and has been invited as a speaker, trainer, and discussion facilitator at different social media and technology events, including Pakistan’s First International Social Media Summit 2011 in Karachi, Tech Camp Jakarta 2011 (a program under Secretary Clinton's Civil Society 2.0), and Malaysia’s Social Media Week & World Bloggers’ Summit 2012. She has also been conducting social media training workshops for the managerial level of various corporations/brands who would like to know more about social media as a tool to help them achieve their long- term business objectives. 2
  • 3.   Research and transcript: AMELIA VIRGINIA – RESEARCH ASSOCIATE, RACONTEUR | @lunaticameru After graduating with a BA in Mass Communication from the University of Indonesia, she worked as a media analyst and research assistant at a local NGO, Yayasan Pengembangan Media Anak (YPMA). Her responsibilities included handling research and studies related to media and adolescents, focusing on digital natives and social media. She has also worked closely with the Indonesian Broadcasting Commission and UNESCO in several projects. Amelia plays an important role in Raconteur by providing supporting data, facts, and analysis to help the storytellers craft the best strategy for their clients. In her spare time, Amelia loves to play with words, musical notes, and illustrations. Research: AFDITA SARI – CONSULTANT, MAVERICK | @afdita Dita is Maverick’s go to expert on media relations because of her wide network of contacts with journalists from across industries. Holding a BA from the University of Indonesia majoring in Public Relations, Dita plays a key role in developing Maverick’s Technographics survey, a study on how Indonesian journalists use the Internet to connect and find information related to their work. Prior to joining Maverick, Dita interned at BP Indonesia’s Communications and External Affairs Department where she worked with the Strategy and Planning Team on the CSR efforts surrounding the Tangguh Project. Research: ADISTI DARAMUTIA – ASSOCIATE, MAVERICK | @krilianeh Adisti acquired the nickname of ‘ADIS GADIS’ when she worked for GADIS magazine, the first and largest circulating teenage girls’ magazine in Indonesia. During this time she also helped revive the following for the publication’s Twitter account, @GADISmagz. After four years there, she joined Koran Jakarta before joining Maverick’s Media Relations team, where she brings with her a network of lifestyle and entertainment journalists. Adisti holds a bachelor ‘s degree in journalism from the Institut Ilmu Sosial & Ilmu Politik (IISIP) Jakarta. 3
  • 4. Design and infographics: ASTARI LAKSMIWATI – ASSOCIATE, RACONTEUR | @chroniclea3 Astari is the geeky, yet stylish entity at Raconteur that dives deep into the 2.0 Web to bring us gems in the form of fresh ideas to inspire and use. Astari has helped clients like Google, Anugerah Adiwarta Sampoerna, Coca-Cola, and Citibank to tell their stories and develop community engagements via social media. Building on her amateur-editing work back in college at Parahyangan University radio station, she also cultivates and explores visual experiments for Raconteur’s upcoming movie projects. Astari holds a BA from Parahyangan Catholic University in 2007, majoring in International Relations. She has also been an event organizer at dbb/Vertigo where she traveled to several cities for a national music competition. This led her to a spiel in the digital music business as Music Content Manager at one of the biggest content provider companies in Indonesia, Kreatif Bersama (2010). Publications and launch: NIA SADJARWO – ASSOCIATE, MAVERICK | @nsadjarwo Nia is Maverick’s Community Curator, a position we created to strengthen Maverick’s ties with the various communities we interact with. Nia rejoined Maverick this year after freelancing for six years when she managed numerous communication campaigns and social media projects which allow her to maintain close relationship with the media as well as with prominent people in the industry. Prior to joining Maverick back in 2006, Nia worked for STIKOM LSPR—Jakarta, where she held two positions: Academic Manager of the Master’s Degree Program and PR Coordinator under the Corporate Communications Department. Nia spent the last four years working as a freelancer on. Among the projects she handled are Anugerah Adiwarta Sampoerna 2007-2009, Pesta Blogger 2009-2010, ON|OFF 2011. She is also the co-founder of Coin-a-Chance!, a digital-based social initiative focuses on helping underprivileged children back to school. Coin-a-Chance! has received several acknowledgements including from Nokia Indonesia as the Best Online Activism 2009 and Social Icon of the Year from Gatra Magazine 2010. Nia is presently completing her Master’s Degree Program in Corporate Communications at STIKOM LSPR— Jakarta on a full scholarship.     4
  • 5. DEDICATED TO Our clients, potential clients (wink), and our journo friends   5
  • 6.         TABLE OF CONTENTS PART 1. How Indonesian journalists consume the Social Media | p. 8 PART 2. Indonesian journalists’ preferred news sites | p. 11 PART 3. Forums & mailing lists where journalists hang out | p.12 PART 4. Indonesian journalists’ technographics matrix | p. 13 PART 5. What Indonesian journalists’ access online | p. 16 PART 6. Journalists’ preferences in receiving information | p. 17 PART 7. How journalists find information | p. 20 PART 8. Indonesian journalists’ Telco providers & gadget preferences | p. 21 PART 9. Media organizations & their social media strategy | p. 23 6
  • 7. FOREWORD   Some of the questions our clients ask during our social first-ever technographics survey of Indonesian media workshops are “How important is social media journalists. Together, we polled 321 journalists, compared to conventional ones (newspapers, TV, photojournalists, and editors from 141 media houses in radio)?”, “Does social media change anything in our Indonesia, from June to September 2010. relationships with conventional media?” and “When do I have to take social media seriously?” The results told us that social media had arrived in Indonesia and that any company that was cared about We used to answer based on our observations and its reputation could not afford not to at least listen to the anecdotal evidence that social media has become too conversations taking place on the Internet. This year we pervasive and popular, at least among Indonesia’s sharpened the focus of the survey and polled 145 chattering classes, to ignore. We observed that most journalists from 39 media to find out how Indonesian journalists seemed to be on Twitter and Facebook; that journalists used and consumed social media in 2011. We some of them have become celebrity Twitterers with also took the extra step of interviewing several of followings rivaling or surpasing the circulation of Indonesia’s largest media organizations to find out Kompas, the nation’s largest circulating daily. about their social media policies and strategies. “But do you have numbers?” the clients will ask. “What Do they have any policies for tweeting journalists or about the majority of journalists? Do they blog? Do they anchors? How do they mesh the newsroom and their have Twitter or Facebook accounts? How many of them business division into their social media accounts? What are actually influenced by what goes on in social media?” are their plans in 2012? Good questions that deserve solid, fact-based answers. The result is this document—and yes, social media This spurred us to conduct our own research into the affects your business in Indonesia more than most matter. people realize. In 2010, we worked with The London School of Public Relations Jakarta Research Center to conduct Indonesia’s nONG HOCK CHUAN, Technical Advisor, Maverick. 7
  • 8. Part 1. HOW INDONESIAN JOURNALISTS CONSUME THE INTERNET 8
  • 9. nTHE JOURNALISTS ARE GOING MOBILE. ARE YOU? What’s notable is that 6 out of 10 journalists are Websites, press conference invitations and video accessing the Internet via mobile phones/mobile devices. interviews should be mobile-friendly. Apart from sending press releases via email after a press conference, This finding supports the fact that Indonesia is the third you can also prepare a laptop with Bluetooth connection fastest-growing mobile consumer market1 in the world. at the press conference venue, and send your press It also partially explains why BlackBerry, the smartphone release to the journalists’ smartphones right away. An of choice for most Indonesians, has a 842% increase in HTML-based press release, with hyperlinks that will device requests in 20092. In 2010 there were only 30 direct the journalists to more detailed sources/ million fixed telephone lines in the country, but mobile explanations about a certain issue/term can also be an usage had actually reached 140 million people, or option. around 58.3% of the population.3 Not surprisingly, about 80% of all the handsets sold in Indonesia are web- Inviting and confirming attendance of journalists also enabled4. We expect that in 2012, these numbers will need to be mobile-friendly, if nothing else to make it increase significantly. more difficult for keeping away bodrex (an expression used by Indonesian communication practitioners to What this means for corporations is that they should describe fake journalists who come to press conference make their communications mobile-friendly if they want only to squeeze some money or get a free to get into the conventional media. Press releases, FAQs, lunch/goodies). PERSONAL INTERNET USAGE *(Answers can be more than one) 8 out of 10 journalists 1 out of 10 7 out of 10 journalists are on journalists are on the Net the Net to to access use the internet for BROWSE social media. - online shopping - gaming 8 out of 10 WORK-RELATED INTERNET USAGE   9
  • 10.   8 out of 10 journalists WORK-RELATED INTERNET USAGE *(Answers can be more than one) are using the Net to search for information/news 6 out of 10 idea-sourcing 6 out of 10 verifying information or news 5 out of 10 networking 2 out of 10 observing other journalists 2 out of 10 collaborating with other journalists nYOU ARE WHAT THE NET SAYS ABOUT YOU Either for work or pleasure—and the boundaries are So, what the Net says about you helps define your image getting thinner—it is clear that Indonesian journalists in the eyes of journalists. It may not be the truth, but that are becoming more hooked on the Internet by the day. is what shapes their perceptions and their awareness of you or your brand. Personally, they use the Internet either to browse for information or to access their social networking sites. Since 8 out of 10 journalists use the Net to search for interesting information/news as ideas for their stories, Professionally, they are using the Net mainly to search the question: “What does the Net say about you, your for information/news, as well as to get story ideas and company, and your organization?” becomes important. verify information. Have you thought how best to manage your image and reputation on the Net? 10
  • 11. Part 2. INDONESIAN JOURNALISTS’ PREFERRED NEWS SITES Detik.com is the most popular news site among then correct or filled in details on the story in the next 2- journalists. It was at the top of journalists’ priority list 3 hours. (both as 1st and 2nd priority) as the news site that they checked on a regular basis. Kompas and Antara came a Detik.com’s popularity among journalists has made it distant second and third. virtually the de facto news service, surpassing the influence of even Antara, the state-owned news agency. Detik.com has more than 2,000,000 followers on Twitter, 99,000 fans on Facebook, and 25 million page views on The survey findings strongly suggest that journalists their Website per day5. Their strength lies primarily on check out Detik.com and use it as a source of inspiration the speed of news delivery rather than on accuracy. It’s on what stories to follow-up on. common for us to see Detik.com publish a story and 11
  • 12. Part 3. FORUMS & MAILING LISTS WHERE JOURNALISTS HANG OUT Kaskus, Indonesia’s largest online forum with 4 million journalists. The online conversations in these forums members, also stands out as the journalists’ favourite indirectly help set the news agenda and influence choice of online forum. Detik Forum and Kompas opinions of their members. Forum came in second and third respectively. Now, if you are serious about how the gatekeepers Journalists’ online forums are taken up with discussions perceive your executives, company, or industry, of issues, sources who are cooperative or not, and other shouldn’t you be at least listening in on these forums to exchanges of information that are useful to the see where the conversation is going? 12
  • 13. Part 4. INDONESIAN JOURNALISTS’ TECHNOGRAPHICS MATRIX nTHE TECHNOGRAPHICS LADDER. In 2007, Charlene Li and Josh Bernoff in their book It was constructed not as a segmentation, but more as a Groundswell introduced the concept of Social profile6 of social media users. In 2010, with the rise of Technographics, a way to analyze your market’s social Facebook and Twitter, they fine tuned their technology behavior. Think of it as demographics Technographics Ladder to look like this: rebooted for the age of social media. 13
  • 14. nINDONESIAN JOURNALISTS ARE SPECTATORS & CONVERSATIONALISTS. SPECTATORS CONVERSATIONALISTS Reading blogs, forums, friends’ Actively updating status on status updates on social social networking sites networking sites, browsing for or microblogs photos or videos 33% 32% CREATORS Blogging & uploading photos and videos CRITICS 19% Participating actively in online forums and mailing lists, commenting/giving feedback to 12% other’s writings on the internet COLLECTORS JOINERS Using RSS feeds, voting for websites online, adding 3% Visiting and filling out tags to web pages/photos profile on social networking 1% sites 14
  • 15. Indonesian journalists are more Spectators (33%) and your own website, blog or Facebook page? What will Conversationalists (32%). This is actually in-line with the they find? Will they find pictures of your products or previous data we’ve had, that 8 out of 10 journalists are videos about your cause or someone else’s portrayal of on the Net to browse (as Spectators) and 7 out of 10 your brand? journalists are on the Net to access their social media accounts (as Conversationalists). What’s more interesting is, as Conversationalists, Indonesian journalists are also very active when it comes As Spectators, Indonesian journalists spend their time to updating their social networking accounts or their reading blogs, forums or friend’s status updates on social micro-blogging accounts, like Facebook or Twitter. As networking sites and browsing for photos and videos. many of them have large followings they become This raises questions such as: are there any blogs out powerful influencers as well. This is exactly why we need there that are related closely with your brand, business, to consider whether we (either as a brand/company or or cause? When a journalist browses a certain brand, as a communication practitioner) are in the journalists’ topic, or interest, will they find you in some forums, circle of friends or in their following list. blogs, or on a friend’s wall post in Facebook instead of 8 out of 10 journalists 1 out of 10 7 out of 10 journalists are on journalists are on the Net the Net to to access use the internet for BROWSE social media. - online shopping - gaming 8 out of 10 nJOURNALISTS’ ONLINE ASSETS DATABASE WORK-RELATED INTERNET USAGE Apart from having your usual journalists’ database, now would want to share to their networks, what kind of it’s time for you (especially PR agencies and in-house information they would want to retweet. The third layer communications practitioners) to build a journalists’ include finding out about who influence these online assets database. The basic model of this will journalists: who are their source of information in social include their Facebook account and Twitter handle, as media? Who are they following? Who are the people in well as the URL of their personal blog. The second layer their lists? Who are the people they retweet? Who are of this will include finding out what they like and the people they’re most frequently interacting with on share on their social media accounts. This is similar to Facebook? Building this database will prove useful finding out which story angle works best for which should you want to take media relations seriously, both journalist. You need to ensure that you know what your offline and online. targeted journalists like, what are the things that they 15
  • 16. Part 5. WHAT INDONESIAN JOURNALISTS ACCESS ONLINE WHEN I’M ONLINE, Yahoo/Windows I’M ACCESSING... Facebook Messenger *(Answers can be more than one) 6 out of 10 3 out of 10 E-Mail Blackberry SMS Messenger 5 out of 10 2 out of 10 7 out of 10 journalists Twitter Mailing List 4 out of 10 3 out of 10 16
  • 17. Part 6. JOURNALISTS’ PREFERENCES IN RECEIVING INFORMATION Preferred time to receive information: 36% MORNING Anytime 7% Night 8% Afternoon 11% Noon 21% 17
  • 18. I prefer to receive media/press conference invitations via: *(Answers can be more than one) 77% E-Mail SMS 51% Office Fax 40% Blackberry Messenger 29% Phone Office 13% Facebook 6% Others 1% Twitter 0% 18
  • 19. I prefer to receive news materials (press releases, photographs) through: *(Answers can be more than one) 84% E-Mail Office Fax 20% SMS 13% Blackberry Messenger 11% Facebook 7% Phone Office 4% Others 0% Twitter 4% 19
  • 20. Part 7. HOW INDONESIAN JOURNALISTS FIND INFORMATION About 8 out of 10 journalists said that when they’re visiting journalists. Do you think the information you looking for information about a particular institution, have on the site will get the journalists to stay or will they would go to the official site; and 7 out of 10 they yawn, close it right away and move to news sites to journalists would also search news sites for more get more relevant information? Do you have a certain information. plan or template for your Website that you can activate during crisis situations? When some issues regarding This is all the more reason why institutions, companies, your industry is trending in the media? and organizations should take a look at their official Website and see whether it’s informative enough for How journalist-friendly is your official site? 20
  • 21. Part 8. INDONESIAN JOURNALISTS’ PROVIDER & GADGET PREFERENCE Telecommunication service providers that i use: 29% 28% 21% 22% INDOSAT TELKOMSEL XL Others (AXIS, 3, Smart, etc) 21
  • 22. GADGETS THAT I USE Mobile phone Galaxy Tab Esia 38% 4% Sony Ericsson Blackberry 7% 44% Samsung 9% Nokia iPad 62% 23% % ACER 29% 30 HP 12% TOSHIBA 22% 25 Apple 8% ASUS 2% 20 Dell 8% Compaq 2% 15 Sony 6% AXIO 2% Lenovo 4% 10 5 0 *survey from 145 respondents 22
  • 23. Part 9. MEDIA ORGANIZATIONS & THEIR SOCIAL MEDIA STRATEGY nNEWS PORTALS/SITES Detik.com (now owned by media giant TransCorp— average Indonesians, but also by journalists. The site that owns TransTV and TV7) stands out as one of the comes out at the top of journalists’ priority list as the most-visited news portals in Indonesia; not only by news site that they check on a regular basis. Detik.com has more than 2,000,000 followers on Twitter, Detik.com so attractive to journalists and general users 99,000 fans on Facebook, and 25 million page views on alike? their Website per day7. To find out, we spoke with Eunike Kartini from On another level, Detik.com’s forum (Detik Forum) is Detik.com’s Marketing & PR department to dig the second most-popular forum (22%) where journalists deeper on the organization’s social media policy and hang out and interact after Kaskus.com (38%). So why is strategy. 23
  • 24. Legend: t – Twitter | fb – Facebook | y – YouTube | b – blog | f – forum | g+ - Google+ GADGETS THAT I USE DETIK MARKETING/PR DEPT. EDITORIAL DEPT. t +2,000,000 fb +99,000 y +10 b +840,000/day f +622,836 g+ Chosen because these are the most Connected to Inactive; due to popular channels in Indonesia and DetikTV; uploading Specifically designed to build Detik the lack of can be accessed easily through interviews, product community (readers/contributors) audience using mobile phones/devices. tutorials, etc. the service. Based on canals/topics Detikcom i.e. DetikHot FOLLOW Not for Apps. Makan Apa entertainment, allowed DetikSport for to interact sport, etc. w/ audience. Interaction and Detik Detik ads allowed. No specific rules/regulations on how employees should Magazine e-paper No ads. use their social media accounts; but employees are asked to follow Detik’s social media accounts. All 24 Akkiwe
  • 25. Detik utilizes social media platforms such as Twitter, designed to engage and build Detik’s community of Facebook, YouTube, Blog and Forum. They once readers or contributors. activated their Google+ account, but it petered out for want of an audience. In the beginning of their In 2011, Detik was acquired by TransCorp., and since involvement with social media, Detik chose the most then there were some changes in the management of popular and accessible channel: Facebook and Twitter. Detik’s social media accounts. The function was no “These two channels can be accessed via mobile phones, longer limited to spreading information, but also to so people can read our updates anytime, anywhere,” communicate and create engagement with the readers. said Eunike. However, a clear rule had been set: Detikcom’s account (in Twitter and Facebook) is a corporate account and Detik divided their Twitter and Facebook account into can’t be used to have a two-way communications with two: 1) Detikcom corporate account and 2) Other the audience or to place advertisement. Other accounts specific accounts based on channels/topics (i.e. DetikHot (based on channels, i.e. DetikHot or DetikSport) are for entertainment, DetikSport for sport, etc.). The primary more flexible to be used for further engagement with function is to spread the news in their news portals to audience. These social media accounts can also receive their readers who are on Twitter or Facebook, to ad placement for a certain product/campaign. promote events conducted by Detik, and to share information about job vacancies in Detik. Every news Detik is also active in developing new applications, such item that appeared in each of the channels will then as MakanApa, DetikMagazine, and Detik e-Paper. appear automatically on Twitter. For Facebook, however, These applications were developed after Detik’s they need to type the links to the news articles manually. management was placed under TransCorp. These News content on Facebook is therefore far less than the applications were established outside Detik online’s ones on Twitter. Each Twitter account will cross-promote editorial department. other Detik accounts, for instance: if there’s an entertainment news appearing on Detik.com timeline, Detik’s management does not impose a formal they’ll add “via DetikHot” to direct readers who love regulation on the use of social media for their entertainment to DetikHot’s Twitter account. employees—either for personal or professional use. However, it is compulsory for employees to follow Detik’s YouTube account is linked directly to DetikTV’s Detik’s social media accounts (talking about channel. This account is made to publish tutorials about empowering your employees to support your social a certain product (sponsored) and to upload interviews media efforts!). Employees are also encouraged to done by their reporters. participate in social media activations done by Detik. Detik’s Facebook, Twitter, and YouTube accounts are The management monitors the performance of Detik’s managed by the Marketing & PR Department, while their social media accounts. The supervisor will issue warnings blog and forum are managed by the Editorial or share input on any mistakes made by the social media department. The blog and forum are specifically team (admin). 25
  • 26. nRADIO For radio stations, social media adds up the “visual side” or Facebook apart from only calling in or send text of their programs, something that they were unable to messages to the radio station. We spoke with Sabrina do before. With live-streaming technology, the audience from the Digital Division of CosmopolitanFM; Metta can now “watch” the interviews or gigs happening inside Irshad Digital Traffic Coordinator MRA Broadcast the studio instead of just listening to it. Social media also Media; and Ainur Rafikah (Fika) from the Marketing extends the interaction channels with the listeners. PR of JakFM to try to find out their patterns in using Listeners can now drop comments/requests via Twitter social media. Legend: w – Website | fb – Facebook | t – Twitter | y – YouTube GADGETS THAT I USE COSMOPOLITAN FM DIGITAL DIVISION (DAY-TO-DAY OPERATION BY ADMIN) w +400/day fb+900 t +37,000 y None To increase engagement To update the latest status level with audience: from the radio station, To document off-air uploading programs, as well as daily events, behind-the- To communicate and create information/articles, quotes. Replacing text scene moments, engagement with audience, radio/video streaming, message where audience can interesting things esp. used to spark discussion asking questions to post song requests/comments that are happening on a certain topic in their Fan experts (even without that can be read on-air. Ad during a show. Ad Page. Ad placement is allowed. signing in). Ad placement placement is allowed, placement is is allowed. including on the announcers’ / allowed. DJs personal Twitter accounts. AD STRATEGY: TRIPLE O – ON AIR, OFF AIR, ONLINE (INTEGRATED CONTENT) 26
  • 27. CosmopolitanFM (under Cosmopolitan Group/MRA) quotes (a lot of people retweet quotes) and to replace has had a Website since 2007, but it functioned mostly text messages. Through Twitter, listeners can request for as an online version of its company profile. In 2009, the songs or comment on a program. These comments can management revamped the Website with an eye to then be read on-air. YouTube is designed to document increasing the level of engagement with their listeners. off-air events, behind-the-scene moments, or other The Website was redesigned as a semi-portal where interesting things taking place during a show. listeners can browse for information or articles from the CosmopolitanFM has a clear strategy when it comes to site and also interact with experts and ask about female- their radio station and their social media accounts. “It’s related problems/issues that they’re facing. The triple O,” said Metta. “On air, off air and online. The three interaction is open, and people don’t have to sign in first must be integrated. There should be an integrated to do comment or ask questions. Through the Website, content between our programs, off air events, and the audience can also listen for radio streaming or even online activities.” watch the programs live via video streaming section. “These, in turn, create a certain closeness between the The management has no formal regulations when it radio station and the listeners,” said Metta Irshad, the comes to social media—either for personal or Digital Traffic Coordinator. professional use. But the digital team has to follow these conditions: 1) they have social media accounts; 2) they Yes, Cosmopolitan Group has their own digital team. know how to use social media; 3) they need to adjust the Day-to-day operations are conducted by administrators tone & style of their language to match their target at each radio station (for instance, CosmopolitanFM has audience. For personal use, the management only their own social media administrator). The administrator reminds the employees to use their social media will update the content on a daily basis, based on the accounts wisely. idea that has been agreed upon with the digital team and the programming team. CosmpolitanFM also “There are two benefits from our use of social media,” utilizes Facebook, Twitter, and YouTube; because these Metta explained. “Programming, and business. For three channels are popular among their target audience: programming, social media of course help us in mothers. spreading our radio shows and programs. We can also see the number of listeners increasing after we have the Facebook is used as a channel to communicate and streaming feature. Business wise, having these assets, we create engagement with fans; usually in the form of can now sell these to advertisers.” CosmopolitanFM has sparking discussions about a certain topic/issue or a bundling offer for advertisement, whereby brands can conducting quizzes. The comment feature in Facebook is advertise through CosmopolitanFM’s social media also being utilized for casual conversations between the accounts as well as the announcers’ or DJs’ personal radio and the listeners. “We think there’s a certain norm Twitter accounts. “Our announcers and DJs have lots of in Facebook: if we update our status too often, people followings. This is an added value for the advertiser,” said will feel annoyed. Thus, status updates are specifically Metta. Some future plans in CosmopolitanFM’s agenda done via Twitter,” Metta added. Apart from updating the include community development and streaming going-ons in the radio stations, Twitter is used to publish applications development for various devices. 27
  • 28. JakFM has more or less the same social media patterns “We have guidelines for clients, because we don’t want as CosmopolitanFM. They also use their Website, Twitter, to hard sell anything,” said Fika from the Marketing PR Facebook and YouTube to increase the level of division. “In general, we’d prefer to have event engagement with their audience. partnerships with a certain product; than simply advertise the product.” JakFM doesn’t have their own digital division, though. The management of social media accounts and the JakFM admitted that they have no specific strategy for Website are placed under the Marketing their social media presence. “Even for the content, we Communications division together with the think it’s still random,” said Fika. “So far, we’re still trying Programming Division. Apart from using the above to integrate our social media contents with our Website channels, their programs can also be listened through and our on-air/off-air programs.” applications in BlackBerry, iPhone and Android. Similar to CosmopolitanFM, there are no formal When it comes to the use of their social media accounts regulations in place about how employees should use as an advertising platform, JakFM has certain conditions. their social media accounts. nTABLOID Tabloid Bola is Indonesia’s sports tabloid that was version of Tabloid Bola, which was published three established in 1984. It’s one of the nation’s largest sports times a week. The Website was revamped as tabloid managed by the media conglomerate Kompas BolaNews.com to provide highlights, live reports and Gramedia Group. Santi Sagita Putri, Account score updates to its fans. Executive of Tabloid Bola, shared about how this “old” tabloid is trying to survive the digital era. Apart from the Website, Tabloid Bola also use Facebook, Twitter, and a talk forum. Twitter and Facebook are Tabloid Bola has had a Website since 1997. At the time, aimed at broadcasting and pointing to the news the site was just an online version of the tabloid. The uploaded on the Website, hence increasing the traffic to content of the Website was similar to the print edition. In the site. 2010, Tabloid Bola reorganized itself to have two editors – one for print and one for online. “The theme is On the other hand, Twitter and Facebook are also used the same, but the angle is different,” said Santi. That year, to help the tabloid spread other information, including the management also realized that there was a shift in job vacancies or event promotion. Twitter is also utilized readers from print to online media. It was an indication as a platform for advertising; just like the print media that readers need more immediate information and this and the Website. Through Tabloid Bola’s Twitter was something that could not be catered for by the print account, brands can promote their products/campaigns. 28
  • 29. Legend: w – Website | fb – Facebook | t – Twitter | f – Forum | y – YouTube GADGETS THAT I USE BOLA ADVERTISING & MARKETING COMMUNICATION DIVISION w +16,000/day fb +65,000 t +64,000 f +7,000 y None BolaNews.com to To spread the To brodcast the To enable To publish update actual articles published in articles published in interaction between videos of sport information that the website (attract the website (attract fans of sport clubs: match and can’t be provided by more traffic), post more traffic), post fostering interviews, the tabloid. vacancies or vacancies or discussions & linked to the promote events. promote events. conversations video channel Ad placement is inside the allowed. Ad placement is Ad placement is website. allowed. allowed. Forum and YouTube used by Tabloid Bola is designed media to promote the events conducted by the tabloid, as a part of their Website. BolaNews.com developed its while the marketing communication division read all the own forum to enable fans of sport clubs to interact, start contents of Tabloid Bola, and selecting interesting a conversation thread, and chat with each other. Video articles to be published in social media. channel posts audio-visual reports from matches or interviews---and this channel is directly linked with Facebook, Twitter, Forum, and YouTube was selected by Tabloid Bola’s YouTube account. the tabloid and the site (BolaNews.com) since most of their readers access all these four channels. It’s a way for The organization’s advertising and marketing the tabloid to get closer with their readers; and through communications division handles Tabloid Bola’s social social media, especially Twitter, they can communicate media accounts. The advertising division uses social directly with the readers. 29
  • 30. Tabloid Bola initially used Facebook and Twitter (+18K There’s no official regulations imposed in Tabloid Bola followers) to simply spread the news published on their when it comes to the use of social media by their site. In one day, there are around 40 news items for employees. The editorial team is allowed to get Twitter that is being updated automatically through a information/news from the Internet---including getting news-feeder. The tabloid realized only recently that it from social media. The management, however, engagement with fans and followers is important. As a constantly reminds its employees not to post any status result they started asking light questions, such as how a updates on their clients. “When we have an employee reader would predict the match results. “In one day, with huge followings, we ask them to help spread the there are 5 – 10 tweets to remind people about a certain news for the tabloid,” said Santi. event or to buy the new edition of the tabloid, or to simply say hello to the followers,” said Santi. Tabloid Bola sees several benefits from the use of social media. The editorial team is able to provide more timely There is no specific strategy in place when it comes to information to readers as well as to develop a stronger the use of social media. For the Website, however, rapport with thier readers by interacting with them Tabloid Bola ensures that there is content synergy through social media. The business team sees in social between the print and online editions. The editorial media use a new source of profits, as they can now offer teams from print and online will sit together and have a multi-platfrom advertisement “space” to clients. Clients discussion on this. “Our concern in social media is not can advertise not only in the print edition, but also in the that high, yet,” said Santi. “Most of our editorial team are online edition and in Tabloid Bola’s social media not fully aware of the importance of social media for accounts. The twitter account of the tabloid has been them. “ used as “buzzer” to promote several brands’ campaigns or products. The social media administrator is Despite all this, Kompas Gramedia management has responsible for providing the brief to copywriters so that realized the importance of social media and supported they can adjust the tome and style of the posting to the social media administrators in their group with an match Tabloid Bola’s readers. iPad. The employees are also encouraged to have their own social media accounts. “Some seniors are reluctant “The Website gives us a measurable result: traffic,” said to use social media, either personally or professionally. Santi. “Social media, to us, gives a more intangible This is what the advertising team sees as a challenge benefit: like the bond that we have with our readers.” further developing Tabloid Bola’s social media account,” added Santi. “Our business team is trying to educate the The tabloid is quite satisfied with their social media more senior editorial team members in using social efforts, but they’d like to expand further by media. This is because the business team knows that differentiating their social media accounts based on a social media is really powerful in generating profits for more specific target audience. the business.” 30
  • 31. nMAGAZINE Indonesian teenagers know these magazines by heart: segments today. We spoke with Teguh Andrianto, GADIS for girls (Femina Group) and HAI for boys Online Editor of HAI; Yani Lauwoie, Social Media (Kompas Gramedia Group). The two teenager magazines Administrator of GADIS; and Didin Ambardini, Chief have been around since the seventies, and they are still Community Officer of GADIS on how they use social considered the most popular ones for their target media to reach out to their teenage readers. Legend: w – Website | fb – Facebook | t – Twitter | y – YouTube | m – mobile | b – blog | f - forum GADGETS THAT I USE GADIS SOCIAL MEDIA DESK UNDER EDITORIAL TEAM w +4,000/day fb +260,000 t +100,000 y +400 m The “home”, the Spreading links and Spreading links and Videos from the An application foundation of their articles to drive articles to drive offline events, for Nokia users online activities; and people to the people to the interviews, live (launcher), and the platform to website. website, promoting performance from waiting for the develop GADIS new edition. bands/singers, step- right moment community. by-step beauty tips, to activate the etc. iPad apps. Written by Enabling b +100,000 community members. Unedited postings, can be f +100,000 conversation and interaction among community published real-time. members. 31
  • 32. In 2000, GADIS rode the momentum of the “millenium” print, as well as the various social media channels. Their to create a Website. It was called gadisonline.com and new Website is also equipped with community blog and the goal is to use the Website to promote the print forum, where people can post/publish stories or edition. This Website lasted 10 years, until they launched converse with each other. a new version in 2009, called gadis.co.id. “There is no specific division that handles social media, “The management realized that advertising spending in but we have a special desk for digital media. The magazines is less compared to television. “We therefore members are from the editorial team,” said Didin. GADIS needed a Website that could be developed as a medium applies what it calls a convergence-journalism system, for advertisement,” said Didin Ambardini, Chief where all the media/channels that they have are Community Officer of GADIS. integrated. The “base camp” is the Website, and the posts through Twitter, Facebook, or YouTube are aimed “In 2009, our Website was launched with its own blog at increasing traffic to the site. Based on inputs and and forum. We believed that in the digital era, we can’t suggestions from team members, the digital media desk rely simply on our individual readers, but we need to will come up with an editorial plan for the social media rely on ‘communities’.” This was reflected in some accounts. changes in the managerial level. The Chief Editor became the Chief Community Manager. “This means, a Though their social media channels were initially not chief editor’s role is not limited to editorial and specifically designed for advertising, GADIS is now managerial side of the magazine, but also to the posting commercial tweets related to products. “The community,” added Didin. workflow is similar to the print media,” said Didin. “Products that want to advertise in our Twitter account GADIS has their own Twitter, Facebook, and YouTube must contact our advertising division. Once the contract accounts. The main reason of using these channels is to is signed, a brief will be sent to the editorial team. The build their communities. Their basic principle is to editorial team will then come up with some alternatives teenagers with various available channels since, for of tweets to be published. When these tweets are instance, many middle to high school students are active approved, we’ll post up to 5 of these tweets per day.” in social media. To engage them, GADIS needs to play in this realm as well. The strategy in utilizing these social GADIS has also developed a “launcher application” that media channels is integration. can be accessed by Nokia phone users. The application will direct users to GADIS’ Website. “The management In meetings, the editor-in-chief always highlights the has also agreed on the making of iPad apps, but we see importance of throwing out ideas that are only good for that the use of iPad among teenage girls is still low, so the print magazine in favor of ideas that are good for we’re still waiting for the right time,” said Didin. 32
  • 33. Management has informal rules on the use of social the company, laptops and smartphone facility, media. “No content about SARA (race/religion), not to reimbursing phone credits used for live-tweets, mix personal opinion with their professional work,” said discussing the development of how each magazines Didin. The informal regulations were meant to adhere to have used social media. the journalism code of ethics, increase professionalism, and maintain a good relationship with clients. The “We have sharing sessions where different magazines management restricted access to social media during can tell others about the way they have utilized social working hours for the sake of productivity and media, and then they can also ask for ideas/suggestions bandwidth stability. from the staff,” said Didin. In the Femina Group, the management gave their GADIS, sees four benefits from using social media: insights about digital media, and the board of directors share with others about how magazines abroad have 1) develop community, 2) simplify editorial planning and adopted the convergence-journalism system. To support event planning, 3) strengthen GADIS’ role as a mass their staff in embracing this journalism style, the media to spread information; 4) build new business management ensures that there is a wide bandwidth in opportunities for media placement. HAI had their first Website up in 2004 but like their other opportunity in HAI’s studio. The performance video will counterparts used the site mainly to mirror what was then be uploaded to HAI’s YouTube channel. Apart from published in print. In 2007, however, they realized that Demos, HAI is also launching a sub-channel of the Website should be part of their attempt to build HaiOnline called skulizm.com. This is a place for students their own community. They also wanted to create a to write news, updates, and articles about their school. bond and communicate with their readers. The “publishing process” was discussed in skulizm.com, including the editorial meeting between the students. Today, HAI’s Website contains news channels, blogs, and “Next, we’d like to do something related to forums. HAI is also developing a social media channel of entrepreneurship,” said Teguh Andrianto, Online their own, called Demos. Functioning like MySpace, Editor of HAI Magazine. Demos is being created for the youngsters who’d like to share their music with an online audience. The HAI’s Website is not being managed by a special division. youngsters can also collaborate with each other to make The editorial team realized that when they’re using the music in Demos. Every week, there will be a Demos chart Website, ideas should be executed across multiple which will appear on the print edition of HAI magazine. platforms. An idea has to be executed both in print and HAI will interview the top three bands in the Demos online. When developing an editorial plan, the editorial chart and the top ranking band will get a recording team will adjust the main theme for the digital platform. 33
  • 34. Legend: w – Website | fb – Facebook | t – Twitter | y – YouTube | g+ – Google Plus | fl – Flickr | i – Instagram | tb – Tumblr d – Demos | b – blog | f – forum GADGETS THAT I USE HAI UNDER EDITORIAL TEAM w +4,300/day fb +18,000 t +66,000 y g+ fl d +5,000 +66 The use of websites, Facebook, Flickr, Instagram and Tumblr is used to upload i A special site developed Twitter and YouTube is one and a pictures/photos the by HAI, act way similar to GADIS. editorial team like stumbled upon. MySpace, for aspiring tb musicians (esp. teens). Review of top bands in the print edition. b Written by f Enabling conversation and interaction among community community members. members. 34
  • 35. “To us, the Website’s strength lies on how timely it is, HAI uses its Facebook Fan Page when it wants to and the print’s strength lies on how deep the stories are,” disseminate information beyond the 140 characters that said Teguh. Twitter is limited to. So far, HAI has used almost all social media channels Under the management of Kompas Gramedia, available, including Twitter, Facebook, YouTube, Tumblr, employees in HAI are encouraged to have their own Flickr, Instagram, and Google Plus. They also have a blog social media account. “There’s also a reminder from the and forum under their Website. “We have no specific the management for the employees not to complain editorial plan for our social media channels,” said Teguh. about their work in social media,” said Teguh. “We love uploading pictures through Instagram, Tumblr or Flickr. If we go to galleries and see a nice painting, The management also provides the editorial team with we’ll take a picture of it. When we’re on the street and flexibility to try different social media platforms, even there’s a stretch of parked Vespas, we’ll snap and upload bringing in web consultants from abroad. Social media it.” administrators are given sufficient facility to support their work, and journalists are allowed to use social YouTube is dedicated for documenting concerts or media as a source of news. videos from Demos, and these videos are accessible from the Website. Engagement with readers and “From the editorial side, the use of social media brings us communities is conducted via Twitter. Twitter also closer to the audience and sometimes we get ideas for comes in handy to spread the news that has been the article that we write in the magazine,” said Teguh. published on HaiOnline, post internship/job vacancies, buzz about a certain product, as well as to provide live “From the business side, the use of social media results reports. in an 8% increase of magazine sales. Those who can’t get the magazine will ask the social media administrator, HAI has several Twitter accounts based on different and the administrator will direct them to specific channels they operate, for instance Demos has its own Gramedia stores where the magazine is still in stock. HAI Twitter account, HaiArt also has its own Twitter account. can also offer multiplatform channels for advertiement.” nTELEVISION Two big television stations in Indonesia that embraces media for their benefit? We’re talking to Jemmy Bagota, social media are Metro TV (owned by Media Indonesia the Multimedia Manager of Metro TV; Santri group) and TransTV (owned by TransCorp Group). The Handayani, Social Media and Media Relation Trans most actual and visual compared to newspaper, tabloids, TV; and Hadi Lubis, Head of Marketing Public radio, and magazines, how do TV stations utilize social Relations Trans TV. 35
  • 36. Legend: w – Website | fb – Facebook | t – Twitter | g+ – Google Plus | y – YouTube GADGETS THAT TV METRO I USE MULTIMEDIA TEAM (CORPORATE ACCOUNT) | PRODUCERS (PROGRAM ACCOUNT) w +200,000/day fb +35,000 t +1,700,000 g+ y Filled with news Divided into They videos and programs CORPORATE account deactivated this of MetroTV. In the Spreading the and PROGRAMS Spreading the account and future, they’d like to news/articles in the account. news/articles in the decided to turn the web into a news site. news site. have the video news portal, Spreading the played on their specifically to news/articles in the news site. become the No.1 news site. Video News Portal. SIMILAR CONTENT, AUTO-UPDATE Metro TV had their first Website when they launched multimedia team, consisting of 14 people. They worked the station in 2000. In the beginning, the Website was in shifts. Contents in the Website are integrated with the used solely as their public relations channel and to ones in TV, however, multimedia team is also producing publicize their program schedule. In 2005, they felt that their own news to keep up with the actuality. Website is they have to own a news site. They revamped the filled with news videos and programs on Metro TV. Website which then functioned to: 1) widen their coverage; 2) cross-promote between TV and online; 3) “We aimed to be the number one in Video News Portal,” increase revenue/profit. This Website is managed by a said Jimmy 36
  • 37. Metro TV uses Facebook Fan Page, Twitter, Google Plus Metro TV sees social media as the extension of their and YouTube. Recently, they deactivated their YouTube existing Website. With social media, they can spread the account and replaced it with a video feature in their news on their Website to a wider audience. Social media Website. In general, contents on Facebook, Twitter, and is also making mass media more active in providing and Google Plus are similar and auto-updated. spreading their news to the public. Metro TV is also developing news applications that can be accessed For Twitter, the TV station has a corporate account and a through iPad, BlackBerry and Android to tap into the programming account. The corporate account is users of these gadgets. managed by the Multimedia team, while the Programming account is managed by producers. The “The only rule for social media administrators is not to Programming account carries posts of promotions or post contents related with SARA (race, belief, religion),” reminders of program schedules, as well as said Jimmy. “Apart from this, the management frees conversations with the audience. These conversations their employess to write about anything in their personal can’t happen in the corporate account, because it social media account. For Metro TV’s management, represents the company as a whole. The corporate social media is an employee’s personal “property” where account, however, promotes Metro TV’s programs by they have to assume the rights and responsibilities of an retweeting the Programming account’s promotion owner. tweets. When it comes to professionalism, Metro TV doesn’t When questions or complaints are posted via Twitter, make it compulsory for employees (or even their anchors the multimedia team will pass the questions over to the who have huge followings) to retweet Metro TV’s news public relations team, who will respond via phone or or promotions in their personal social media accounts. email. “We think if our employees keep on retweeting, continuously, it’s tacky and so out-of-date. The one Metro TV said their strategy in using social media lies in account that should retweet these things is the “paying attention to language, style and timing”. They corporate Twitter account, to increase followers of each believe that they need an expressive language, thus programs’ account.” using words like “oh” or “hooray” are allowed. In terms of timing, Metro TV would post specific types of news The benefit of using social media, for them, includes items at specific times to generate traffic to the Website. having the ability to communicate with the audience, They usually post about 200 updates per day in the spread the information to a wider audience and get a social media channels. free promotional tool. 37
  • 38. “We don’t use social media as advertisement space,” said reach in social media. They’d like to try Tumblr, since the Jimmy. “We don’t offer this to the advertisers. We will multimedia team feels the platform is gaining popularity only become a buzzer for a certain event or product if in Indonesia. They think Twitter adoption has reached its the event or product was doing a joint-event or joint- peak and the public is always up for something new. program with us.” Before deciding to use Tumblr, however, the multimedia Saying that they are quite satisfied with their social team would want to reevaluate the social function of this media efforts, Metro TV is still planning to expand their channel and what kind of benefits it will bring. Legend: w – Website | fb – Facebook | t – Twitter | g+ – Google Plus | y – YouTube GADGETS THAT I USE TRANS (CORP) TV PR DIVISION (CORPORATE ACCOUNT) | CREATIVE TEAM OF EACH PROGRAM (PROGRAM ACCOUNT) w +8,700/day fb +75,000 t +400,000 Divided into corporate website and Divided into corporate accounts MyTrans.com (to display videos and programs’ accounts. All in all, from TRANS TV’s programs) Divided into corporate account and there are about 36 Twitter accounts programs’ accounts. owned by Trans. TRANS MANIA – FB and Twitter account managed by communities of TRANS TV 38
  • 39. Trans Corporation uses their Website to help spread been understood by the staff of Trans Corporation. The information about their programs. The Website has been management asks the staff to think through before used since 2011, the year when TransTV was launched. making any social media updates “They need to consider To date, Trans Corporation has 36 Twitter accounts and this carefully, so the status won’t be a problem for them several Facebook accounts. They divide their social in the future,” said Hadi. media assets into two: corporate and programming. The corporate account is handled by the PR division, and The management is also concerned about how the programming account is managed by creative team company’s image is portrayed in social media. They from each program. The same applies for Facebook therefore monitor several social media accounts--- accounts. Apart from publicizing information related to especially the ones about programs they are in charge of. their programs, social media is also used to spread other “Those who run our social media accounts are also information, such as job vacancies. encourged to take up trainings offering international license in social media. The staff---especially from the PR Interestingly, there’s also a Twitter and Facebook and marketing division---are asked to promote the account called TransMania. “This account is managed by programs by retweeting updates given by programs’ the Trans community,” said Hadi, Head of PR in Trans Twitter accounts. Corporation, “and it also serves as publication channel. And since Website can’t provide detailed contents, our So far, the Website and social media haven’t provided a programs’ videos are available in a special site, significant impact on the business growth of Trans MyTrans.com.” Corporation. Social media is more on a “supportive” side when it comes to their business. Contents of Twitter and Facebook are integrated. In practice, their administrator uses an application that can “To us, the Website is the source of information, both for publish one status in several social media accounts. our programs and our corporations,” said Hadi. “Social “Contents between Website and social media are also media is more beneficial when it comes to providing integrated,” added Hadi. “On the Website we put the like awareness. If we count all the followers from 36 of our or share button, enabling visitors to share the news via Twitter accounts, then our media corporation actually Twitter or Facebook. We also put a special column for has around 10 million followers.” Twitter and Facebook in our site.” The station is now thinking of expanding their Trans Corporation also has its own code of ethics in the involvement in social media as well as to start offering use of social media. This is not a written rule, but it has advertising services through their social media accounts. 39
  • 40. EXTERNAL SOURCES:                                                                                                                 1 http://www.readwriteweb.com/archives/mobile_web_blackberry_leads_apple_in_worlds_third-.php 2 http://blackberryrocks.com/2009/09/30/statistics-blackberry-beating-iphone-indonesia/ 3 http://www.telstrainternational.com/news/reachout/reachout-march/profile-on-indonesia/ 4 InMobi research, published in readwriteweb.com, 2009 5 http://www.thejakartapost.com/news/2012/02/21/detik-seals-deal-with-inmobi.html 6 http://forrester.typepad.com/groundswell/2010/01/conversationalists-get-onto-the-ladder.html 7 http://www.thejakartapost.com/news/2012/02/21/detik-seals-deal-with-inmobi.html nCONTACTS: nMEDIA INQUIRIES: Ong Hock Chuan Nia Sadjarwo Technical Advisor Associate, Maverick ong@maverick.co.id nia@maverick.co.id Hanny Kusumawati Head of Raconteur hanny@raconteur.co.id 40