Indonesian Journalists Technographics Report 2011/12
1.
INDONESIAN
JOURNALISTS
TECHNOGRAPHICS
REPORT 2011/12
A closer look to how Indonesian journalists consume the
Internet and social media, and why knowing this is important
for your business.
1
2.
THE EDITORIAL TEAM
Editor-in-chief:
ONG HOCK CHUAN – TECHNICAL ADVISOR, MAVERICK | @unspun
Ong co-founded Maverick in 2002 after working as a journalist for 14 years in Malaysia, Hong Kong, Taiwan and Indonesia; and
four years heading Ogilvy PR’s operations in Indonesia and in Singapore. He is a seasoned PR professional who has advised
clients through some of their most sensitive and intractable problems in the area of crisis and issues management, litigation PR
and brand strategy. Ong is also an accomplished trainer in media handling skills, crisis management and interpersonal
communications skills. He is a Press Fellow at Wolfson College, Cambridge, a founder of the Indonesian PR Practitioners Group
and an advisor to Pesta Blogger, Indonesia’s largest annual gathering of bloggers. Ong has often been quoted on PR and
communications matters by news organizations including the BBC, ABC and Reuters.
Sub-editor, writer:
HANNY KUSUMAWATI – HEAD OF RACONTEUR | @beradadisini
Hanny has more than 7 years experience in both corporate and marketing communications. In Raconteur, she focuses on
helping companies to tell their stories engagingly, using social media; as well as making social media an indispensable
competitive edge in their overall business strategy. As the event manager of Indonesia’s first national-scale bloggers’ gathering
Pesta Blogger 2007-2009, she has also established close contacts with Indonesia’s prominent bloggers and Netters. Hanny is
also the founder of an award-winning online social movement, Coin-a-Chance!, and has been invited as a speaker, trainer, and
discussion facilitator at different social media and technology events, including Pakistan’s First International Social Media
Summit 2011 in Karachi, Tech Camp Jakarta 2011 (a program under Secretary Clinton's Civil Society 2.0), and Malaysia’s Social
Media Week & World Bloggers’ Summit 2012. She has also been conducting social media training workshops for the managerial
level of various corporations/brands who would like to know more about social media as a tool to help them achieve their long-
term business objectives.
2
3. Research and transcript:
AMELIA VIRGINIA – RESEARCH ASSOCIATE, RACONTEUR | @lunaticameru
After graduating with a BA in Mass Communication from the University of Indonesia, she worked as a media analyst and
research assistant at a local NGO, Yayasan Pengembangan Media Anak (YPMA). Her responsibilities included handling research
and studies related to media and adolescents, focusing on digital natives and social media. She has also worked closely with the
Indonesian Broadcasting Commission and UNESCO in several projects. Amelia plays an important role in Raconteur by
providing supporting data, facts, and analysis to help the storytellers craft the best strategy for their clients. In her spare time,
Amelia loves to play with words, musical notes, and illustrations.
Research:
AFDITA SARI – CONSULTANT, MAVERICK | @afdita
Dita is Maverick’s go to expert on media relations because of her wide network of contacts with journalists from across
industries. Holding a BA from the University of Indonesia majoring in Public Relations, Dita plays a key role in developing
Maverick’s Technographics survey, a study on how Indonesian journalists use the Internet to connect and find information
related to their work. Prior to joining Maverick, Dita interned at BP Indonesia’s Communications and External Affairs
Department where she worked with the Strategy and Planning Team on the CSR efforts surrounding the Tangguh Project.
Research:
ADISTI DARAMUTIA – ASSOCIATE, MAVERICK | @krilianeh
Adisti acquired the nickname of ‘ADIS GADIS’ when she worked for GADIS magazine, the first and largest circulating teenage
girls’ magazine in Indonesia. During this time she also helped revive the following for the publication’s Twitter account,
@GADISmagz. After four years there, she joined Koran Jakarta before joining Maverick’s Media Relations team, where she brings
with her a network of lifestyle and entertainment journalists. Adisti holds a bachelor ‘s degree in journalism from the Institut
Ilmu Sosial & Ilmu Politik (IISIP) Jakarta.
3
4. Design and infographics:
ASTARI LAKSMIWATI – ASSOCIATE, RACONTEUR | @chroniclea3
Astari is the geeky, yet stylish entity at Raconteur that dives deep into the 2.0 Web to bring us gems in the form of fresh ideas to
inspire and use. Astari has helped clients like Google, Anugerah Adiwarta Sampoerna, Coca-Cola, and Citibank to tell their
stories and develop community engagements via social media. Building on her amateur-editing work back in college at
Parahyangan University radio station, she also cultivates and explores visual experiments for Raconteur’s upcoming movie
projects. Astari holds a BA from Parahyangan Catholic University in 2007, majoring in International Relations. She has also been
an event organizer at dbb/Vertigo where she traveled to several cities for a national music competition. This led her to a spiel in
the digital music business as Music Content Manager at one of the biggest content provider companies in Indonesia, Kreatif
Bersama (2010).
Publications and launch:
NIA SADJARWO – ASSOCIATE, MAVERICK | @nsadjarwo
Nia is Maverick’s Community Curator, a position we created to strengthen Maverick’s ties with the various communities we
interact with. Nia rejoined Maverick this year after freelancing for six years when she managed numerous communication
campaigns and social media projects which allow her to maintain close relationship with the media as well as with prominent
people in the industry. Prior to joining Maverick back in 2006, Nia worked for STIKOM LSPR—Jakarta, where she held two
positions: Academic Manager of the Master’s Degree Program and PR Coordinator under the Corporate Communications
Department. Nia spent the last four years working as a freelancer on. Among the projects she handled are Anugerah Adiwarta
Sampoerna 2007-2009, Pesta Blogger 2009-2010, ON|OFF 2011. She is also the co-founder of Coin-a-Chance!, a digital-based
social initiative focuses on helping underprivileged children back to school. Coin-a-Chance! has received several
acknowledgements including from Nokia Indonesia as the Best Online Activism 2009 and Social Icon of the Year from Gatra
Magazine 2010. Nia is presently completing her Master’s Degree Program in Corporate Communications at STIKOM LSPR—
Jakarta on a full scholarship.
4
5. DEDICATED TO
Our clients, potential clients (wink), and our journo friends
5
6.
TABLE OF CONTENTS
PART 1. How Indonesian journalists consume the Social Media | p. 8
PART 2. Indonesian journalists’ preferred news sites | p. 11
PART 3. Forums & mailing lists where journalists hang out | p.12
PART 4. Indonesian journalists’ technographics matrix | p. 13
PART 5. What Indonesian journalists’ access online | p. 16
PART 6. Journalists’ preferences in receiving information | p. 17
PART 7. How journalists find information | p. 20
PART 8. Indonesian journalists’ Telco providers & gadget preferences | p. 21
PART 9. Media organizations & their social media strategy | p. 23
6
7. FOREWORD
Some of the questions our clients ask during our social first-ever technographics survey of Indonesian
media workshops are “How important is social media journalists. Together, we polled 321 journalists,
compared to conventional ones (newspapers, TV, photojournalists, and editors from 141 media houses in
radio)?”, “Does social media change anything in our Indonesia, from June to September 2010.
relationships with conventional media?” and “When do I
have to take social media seriously?” The results told us that social media had arrived in
Indonesia and that any company that was cared about
We used to answer based on our observations and its reputation could not afford not to at least listen to the
anecdotal evidence that social media has become too conversations taking place on the Internet. This year we
pervasive and popular, at least among Indonesia’s sharpened the focus of the survey and polled 145
chattering classes, to ignore. We observed that most journalists from 39 media to find out how Indonesian
journalists seemed to be on Twitter and Facebook; that journalists used and consumed social media in 2011. We
some of them have become celebrity Twitterers with also took the extra step of interviewing several of
followings rivaling or surpasing the circulation of Indonesia’s largest media organizations to find out
Kompas, the nation’s largest circulating daily. about their social media policies and strategies.
“But do you have numbers?” the clients will ask. “What Do they have any policies for tweeting journalists or
about the majority of journalists? Do they blog? Do they anchors? How do they mesh the newsroom and their
have Twitter or Facebook accounts? How many of them business division into their social media accounts? What
are actually influenced by what goes on in social media?” are their plans in 2012?
Good questions that deserve solid, fact-based answers. The result is this document—and yes, social media
This spurred us to conduct our own research into the affects your business in Indonesia more than most
matter. people realize.
In 2010, we worked with The London School of Public
Relations Jakarta Research Center to conduct Indonesia’s nONG HOCK CHUAN, Technical Advisor, Maverick.
7
8. Part 1.
HOW INDONESIAN JOURNALISTS CONSUME THE INTERNET
58% Average time
spent on
of the journalists the internet
connect to > 6 hours
the internet
everyday
*survey from 145 respondents
HOW DO THEY ACCESS THE INTERNET?
*(Answers can be more than one)
public facilities
personal
modem
2% 39%
journalists 58%
24% accessed the
internet in
mobile their office
of the journalists own
phone a Twitter account
62% home access
19%
8
9. nTHE JOURNALISTS ARE GOING MOBILE. ARE YOU?
What’s notable is that 6 out of 10 journalists are Websites, press conference invitations and video
accessing the Internet via mobile phones/mobile devices. interviews should be mobile-friendly. Apart from
sending press releases via email after a press conference,
This finding supports the fact that Indonesia is the third you can also prepare a laptop with Bluetooth connection
fastest-growing mobile consumer market1 in the world. at the press conference venue, and send your press
It also partially explains why BlackBerry, the smartphone release to the journalists’ smartphones right away. An
of choice for most Indonesians, has a 842% increase in HTML-based press release, with hyperlinks that will
device requests in 20092. In 2010 there were only 30 direct the journalists to more detailed sources/
million fixed telephone lines in the country, but mobile explanations about a certain issue/term can also be an
usage had actually reached 140 million people, or option.
around 58.3% of the population.3 Not surprisingly, about
80% of all the handsets sold in Indonesia are web- Inviting and confirming attendance of journalists also
enabled4. We expect that in 2012, these numbers will need to be mobile-friendly, if nothing else to make it
increase significantly. more difficult for keeping away bodrex (an expression
used by Indonesian communication practitioners to
What this means for corporations is that they should describe fake journalists who come to press conference
make their communications mobile-friendly if they want only to squeeze some money or get a free
to get into the conventional media. Press releases, FAQs, lunch/goodies).
PERSONAL INTERNET USAGE
*(Answers can be more than one)
8 out of 10 journalists 1 out of 10
7 out of 10 journalists
are on journalists
are on the Net
the Net to to access use the internet for
BROWSE social media. - online shopping
- gaming
8 out of 10 WORK-RELATED INTERNET USAGE
9
10. 8 out of 10 journalists WORK-RELATED INTERNET USAGE
*(Answers can be more than one)
are using the Net to search for
information/news 6 out of 10
idea-sourcing
6 out of 10
verifying information
or news
5 out of 10
networking
2 out of 10
observing other journalists
2 out of 10
collaborating with
other journalists
nYOU ARE WHAT THE NET SAYS ABOUT YOU
Either for work or pleasure—and the boundaries are So, what the Net says about you helps define your image
getting thinner—it is clear that Indonesian journalists in the eyes of journalists. It may not be the truth, but that
are becoming more hooked on the Internet by the day. is what shapes their perceptions and their awareness of
you or your brand.
Personally, they use the Internet either to browse for
information or to access their social networking sites. Since 8 out of 10 journalists use the Net to search for
interesting information/news as ideas for their stories,
Professionally, they are using the Net mainly to search the question: “What does the Net say about you, your
for information/news, as well as to get story ideas and company, and your organization?” becomes important.
verify information. Have you thought how best to manage your image and
reputation on the Net?
10
11. Part 2.
INDONESIAN JOURNALISTS’ PREFERRED NEWS SITES
Detik.com is the most popular news site among then correct or filled in details on the story in the next 2-
journalists. It was at the top of journalists’ priority list 3 hours.
(both as 1st and 2nd priority) as the news site that they
checked on a regular basis. Kompas and Antara came a Detik.com’s popularity among journalists has made it
distant second and third. virtually the de facto news service, surpassing the
influence of even Antara, the state-owned news agency.
Detik.com has more than 2,000,000 followers on Twitter,
99,000 fans on Facebook, and 25 million page views on The survey findings strongly suggest that journalists
their Website per day5. Their strength lies primarily on check out Detik.com and use it as a source of inspiration
the speed of news delivery rather than on accuracy. It’s on what stories to follow-up on.
common for us to see Detik.com publish a story and
11
12. Part 3.
FORUMS & MAILING LISTS WHERE JOURNALISTS HANG OUT
Kaskus, Indonesia’s largest online forum with 4 million journalists. The online conversations in these forums
members, also stands out as the journalists’ favourite indirectly help set the news agenda and influence
choice of online forum. Detik Forum and Kompas opinions of their members.
Forum came in second and third respectively.
Now, if you are serious about how the gatekeepers
Journalists’ online forums are taken up with discussions perceive your executives, company, or industry,
of issues, sources who are cooperative or not, and other shouldn’t you be at least listening in on these forums to
exchanges of information that are useful to the see where the conversation is going?
12
13. Part 4.
INDONESIAN JOURNALISTS’ TECHNOGRAPHICS MATRIX
nTHE TECHNOGRAPHICS LADDER.
In 2007, Charlene Li and Josh Bernoff in their book It was constructed not as a segmentation, but more as a
Groundswell introduced the concept of Social profile6 of social media users. In 2010, with the rise of
Technographics, a way to analyze your market’s social Facebook and Twitter, they fine tuned their
technology behavior. Think of it as demographics Technographics Ladder to look like this:
rebooted for the age of social media.
13
14. nINDONESIAN JOURNALISTS ARE SPECTATORS & CONVERSATIONALISTS.
SPECTATORS CONVERSATIONALISTS
Reading blogs, forums, friends’
Actively updating status on
status updates on social
social networking sites
networking sites, browsing for
or microblogs
photos or videos
33% 32%
CREATORS
Blogging & uploading
photos and videos CRITICS
19% Participating actively in online
forums and mailing lists,
commenting/giving feedback to 12%
other’s writings on the internet
COLLECTORS
JOINERS
Using RSS feeds, voting for
websites online, adding
3% Visiting and filling out
tags to web pages/photos profile on social
networking
1%
sites
14
15. Indonesian journalists are more Spectators (33%) and your own website, blog or Facebook page? What will
Conversationalists (32%). This is actually in-line with the they find? Will they find pictures of your products or
previous data we’ve had, that 8 out of 10 journalists are videos about your cause or someone else’s portrayal of
on the Net to browse (as Spectators) and 7 out of 10 your brand?
journalists are on the Net to access their social media
accounts (as Conversationalists). What’s more interesting is, as Conversationalists,
Indonesian journalists are also very active when it comes
As Spectators, Indonesian journalists spend their time to updating their social networking accounts or their
reading blogs, forums or friend’s status updates on social micro-blogging accounts, like Facebook or Twitter. As
networking sites and browsing for photos and videos. many of them have large followings they become
This raises questions such as: are there any blogs out powerful influencers as well. This is exactly why we need
there that are related closely with your brand, business, to consider whether we (either as a brand/company or
or cause? When a journalist browses a certain brand, as a communication practitioner) are in the journalists’
topic, or interest, will they find you in some forums, circle of friends or in their following list.
blogs, or on a friend’s wall post in Facebook instead of
8 out of 10 journalists 1 out of 10
7 out of 10 journalists
are on journalists
are on the Net
the Net to to access use the internet for
BROWSE social media. - online shopping
- gaming
8 out of 10
nJOURNALISTS’ ONLINE ASSETS DATABASE WORK-RELATED INTERNET USAGE
Apart from having your usual journalists’ database, now would want to share to their networks, what kind of
it’s time for you (especially PR agencies and in-house information they would want to retweet. The third layer
communications practitioners) to build a journalists’ include finding out about who influence these
online assets database. The basic model of this will journalists: who are their source of information in social
include their Facebook account and Twitter handle, as media? Who are they following? Who are the people in
well as the URL of their personal blog. The second layer their lists? Who are the people they retweet? Who are
of this will include finding out what they like and the people they’re most frequently interacting with on
share on their social media accounts. This is similar to Facebook?
finding out which story angle works best for which
journalist. You need to ensure that you know what your Building this database will prove useful should you want
targeted journalists like, what are the things that they to take media relations seriously, both offline and online.
15
16. Part 5.
WHAT INDONESIAN JOURNALISTS ACCESS ONLINE
WHEN I’M ONLINE,
Yahoo/Windows
I’M ACCESSING... Facebook Messenger
*(Answers can be more than one)
6 out of 10 3 out of 10
E-Mail
Blackberry SMS
Messenger
5 out of 10 2 out of 10
7 out of 10
journalists Twitter Mailing List
4 out of 10 3 out of 10
16
17. Part 6.
JOURNALISTS’ PREFERENCES IN RECEIVING INFORMATION
Preferred time to
receive information:
36%
MORNING
Anytime 7%
Night 8%
Afternoon 11%
Noon 21%
17
18. I prefer to receive media/press
conference invitations via:
*(Answers can be more than one)
77%
E-Mail
SMS 51%
Office Fax 40%
Blackberry Messenger 29%
Phone Office 13%
Facebook 6%
Others 1%
Twitter 0%
18
19. I prefer to receive news materials (press
releases, photographs) through:
*(Answers can be more than one)
84%
E-Mail
Office Fax 20%
SMS 13%
Blackberry Messenger 11%
Facebook 7%
Phone Office 4%
Others 0%
Twitter 4%
19
20. Part 7.
HOW INDONESIAN JOURNALISTS FIND INFORMATION
About 8 out of 10 journalists said that when they’re visiting journalists. Do you think the information you
looking for information about a particular institution, have on the site will get the journalists to stay or will
they would go to the official site; and 7 out of 10 they yawn, close it right away and move to news sites to
journalists would also search news sites for more get more relevant information? Do you have a certain
information. plan or template for your Website that you can activate
during crisis situations? When some issues regarding
This is all the more reason why institutions, companies, your industry is trending in the media?
and organizations should take a look at their official
Website and see whether it’s informative enough for How journalist-friendly is your official site?
20
21. Part 8.
INDONESIAN JOURNALISTS’ PROVIDER & GADGET PREFERENCE
Telecommunication service
providers that i use:
29%
28%
21%
22%
INDOSAT
TELKOMSEL
XL
Others (AXIS, 3, Smart, etc)
21
22. GADGETS THAT I USE
Mobile phone Galaxy Tab
Esia 38%
4%
Sony
Ericsson Blackberry
7% 44%
Samsung
9%
Nokia iPad 62%
23%
% ACER 29%
30 HP 12%
TOSHIBA 22%
25
Apple 8% ASUS 2%
20 Dell 8% Compaq 2%
15 Sony 6% AXIO 2%
Lenovo 4%
10
5
0
*survey from 145 respondents
22
23. Part 9.
MEDIA ORGANIZATIONS & THEIR SOCIAL MEDIA STRATEGY
nNEWS PORTALS/SITES
Detik.com (now owned by media giant TransCorp— average Indonesians, but also by journalists. The site
that owns TransTV and TV7) stands out as one of the comes out at the top of journalists’ priority list as the
most-visited news portals in Indonesia; not only by news site that they check on a regular basis.
Detik.com has more than 2,000,000 followers on Twitter, Detik.com so attractive to journalists and general users
99,000 fans on Facebook, and 25 million page views on alike?
their Website per day7.
To find out, we spoke with Eunike Kartini from
On another level, Detik.com’s forum (Detik Forum) is Detik.com’s Marketing & PR department to dig
the second most-popular forum (22%) where journalists deeper on the organization’s social media policy and
hang out and interact after Kaskus.com (38%). So why is strategy.
23
24. Legend:
t – Twitter | fb – Facebook | y – YouTube | b – blog | f – forum | g+ - Google+
GADGETS THAT I USE
DETIK
MARKETING/PR DEPT. EDITORIAL DEPT.
t
+2,000,000
fb
+99,000
y
+10
b
+840,000/day
f
+622,836
g+
Chosen because these are the most Connected to Inactive; due to
popular channels in Indonesia and DetikTV; uploading Specifically designed to build Detik the lack of
can be accessed easily through interviews, product community (readers/contributors) audience using
mobile phones/devices. tutorials, etc. the service.
Based on
canals/topics
Detikcom i.e. DetikHot FOLLOW
Not
for Apps. Makan
Apa
entertainment,
allowed DetikSport for
to interact sport, etc.
w/
audience. Interaction and Detik Detik
ads allowed. No specific rules/regulations on how employees should
Magazine e-paper
No ads. use their social media accounts; but employees are
asked to follow Detik’s social media accounts.
All
24
Akkiwe
25. Detik utilizes social media platforms such as Twitter, designed to engage and build Detik’s community of
Facebook, YouTube, Blog and Forum. They once readers or contributors.
activated their Google+ account, but it petered out for
want of an audience. In the beginning of their In 2011, Detik was acquired by TransCorp., and since
involvement with social media, Detik chose the most then there were some changes in the management of
popular and accessible channel: Facebook and Twitter. Detik’s social media accounts. The function was no
“These two channels can be accessed via mobile phones, longer limited to spreading information, but also to
so people can read our updates anytime, anywhere,” communicate and create engagement with the readers.
said Eunike. However, a clear rule had been set: Detikcom’s account
(in Twitter and Facebook) is a corporate account and
Detik divided their Twitter and Facebook account into can’t be used to have a two-way communications with
two: 1) Detikcom corporate account and 2) Other the audience or to place advertisement. Other accounts
specific accounts based on channels/topics (i.e. DetikHot (based on channels, i.e. DetikHot or DetikSport) are
for entertainment, DetikSport for sport, etc.). The primary more flexible to be used for further engagement with
function is to spread the news in their news portals to audience. These social media accounts can also receive
their readers who are on Twitter or Facebook, to ad placement for a certain product/campaign.
promote events conducted by Detik, and to share
information about job vacancies in Detik. Every news Detik is also active in developing new applications, such
item that appeared in each of the channels will then as MakanApa, DetikMagazine, and Detik e-Paper.
appear automatically on Twitter. For Facebook, however, These applications were developed after Detik’s
they need to type the links to the news articles manually. management was placed under TransCorp. These
News content on Facebook is therefore far less than the applications were established outside Detik online’s
ones on Twitter. Each Twitter account will cross-promote editorial department.
other Detik accounts, for instance: if there’s an
entertainment news appearing on Detik.com timeline, Detik’s management does not impose a formal
they’ll add “via DetikHot” to direct readers who love regulation on the use of social media for their
entertainment to DetikHot’s Twitter account. employees—either for personal or professional use.
However, it is compulsory for employees to follow
Detik’s YouTube account is linked directly to DetikTV’s Detik’s social media accounts (talking about
channel. This account is made to publish tutorials about empowering your employees to support your social
a certain product (sponsored) and to upload interviews media efforts!). Employees are also encouraged to
done by their reporters. participate in social media activations done by Detik.
Detik’s Facebook, Twitter, and YouTube accounts are The management monitors the performance of Detik’s
managed by the Marketing & PR Department, while their social media accounts. The supervisor will issue warnings
blog and forum are managed by the Editorial or share input on any mistakes made by the social media
department. The blog and forum are specifically team (admin).
25
26. nRADIO
For radio stations, social media adds up the “visual side” or Facebook apart from only calling in or send text
of their programs, something that they were unable to messages to the radio station. We spoke with Sabrina
do before. With live-streaming technology, the audience from the Digital Division of CosmopolitanFM; Metta
can now “watch” the interviews or gigs happening inside Irshad Digital Traffic Coordinator MRA Broadcast
the studio instead of just listening to it. Social media also Media; and Ainur Rafikah (Fika) from the Marketing
extends the interaction channels with the listeners. PR of JakFM to try to find out their patterns in using
Listeners can now drop comments/requests via Twitter social media.
Legend:
w – Website | fb – Facebook | t – Twitter | y – YouTube
GADGETS THAT I USE
COSMOPOLITAN FM
DIGITAL DIVISION (DAY-TO-DAY OPERATION BY ADMIN)
w
+400/day
fb+900
t
+37,000
y
None
To increase engagement To update the latest status
level with audience: from the radio station, To document off-air
uploading programs, as well as daily events, behind-the-
To communicate and create
information/articles, quotes. Replacing text scene moments,
engagement with audience,
radio/video streaming, message where audience can interesting things
esp. used to spark discussion
asking questions to post song requests/comments that are happening
on a certain topic in their Fan
experts (even without that can be read on-air. Ad during a show. Ad
Page. Ad placement is allowed.
signing in). Ad placement placement is allowed, placement is
is allowed. including on the announcers’ / allowed.
DJs personal Twitter accounts.
AD STRATEGY: TRIPLE O – ON AIR, OFF AIR, ONLINE (INTEGRATED CONTENT)
26
27. CosmopolitanFM (under Cosmopolitan Group/MRA) quotes (a lot of people retweet quotes) and to replace
has had a Website since 2007, but it functioned mostly text messages. Through Twitter, listeners can request for
as an online version of its company profile. In 2009, the songs or comment on a program. These comments can
management revamped the Website with an eye to then be read on-air. YouTube is designed to document
increasing the level of engagement with their listeners. off-air events, behind-the-scene moments, or other
The Website was redesigned as a semi-portal where interesting things taking place during a show.
listeners can browse for information or articles from the CosmopolitanFM has a clear strategy when it comes to
site and also interact with experts and ask about female- their radio station and their social media accounts. “It’s
related problems/issues that they’re facing. The triple O,” said Metta. “On air, off air and online. The three
interaction is open, and people don’t have to sign in first must be integrated. There should be an integrated
to do comment or ask questions. Through the Website, content between our programs, off air events, and
the audience can also listen for radio streaming or even online activities.”
watch the programs live via video streaming section.
“These, in turn, create a certain closeness between the The management has no formal regulations when it
radio station and the listeners,” said Metta Irshad, the comes to social media—either for personal or
Digital Traffic Coordinator. professional use. But the digital team has to follow these
conditions: 1) they have social media accounts; 2) they
Yes, Cosmopolitan Group has their own digital team. know how to use social media; 3) they need to adjust the
Day-to-day operations are conducted by administrators tone & style of their language to match their target
at each radio station (for instance, CosmopolitanFM has audience. For personal use, the management only
their own social media administrator). The administrator reminds the employees to use their social media
will update the content on a daily basis, based on the accounts wisely.
idea that has been agreed upon with the digital team
and the programming team. CosmpolitanFM also “There are two benefits from our use of social media,”
utilizes Facebook, Twitter, and YouTube; because these Metta explained. “Programming, and business. For
three channels are popular among their target audience: programming, social media of course help us in
mothers. spreading our radio shows and programs. We can also
see the number of listeners increasing after we have the
Facebook is used as a channel to communicate and streaming feature. Business wise, having these assets, we
create engagement with fans; usually in the form of can now sell these to advertisers.” CosmopolitanFM has
sparking discussions about a certain topic/issue or a bundling offer for advertisement, whereby brands can
conducting quizzes. The comment feature in Facebook is advertise through CosmopolitanFM’s social media
also being utilized for casual conversations between the accounts as well as the announcers’ or DJs’ personal
radio and the listeners. “We think there’s a certain norm Twitter accounts. “Our announcers and DJs have lots of
in Facebook: if we update our status too often, people followings. This is an added value for the advertiser,” said
will feel annoyed. Thus, status updates are specifically Metta. Some future plans in CosmopolitanFM’s agenda
done via Twitter,” Metta added. Apart from updating the include community development and streaming
going-ons in the radio stations, Twitter is used to publish applications development for various devices.
27
28. JakFM has more or less the same social media patterns “We have guidelines for clients, because we don’t want
as CosmopolitanFM. They also use their Website, Twitter, to hard sell anything,” said Fika from the Marketing PR
Facebook and YouTube to increase the level of division. “In general, we’d prefer to have event
engagement with their audience. partnerships with a certain product; than simply
advertise the product.”
JakFM doesn’t have their own digital division, though.
The management of social media accounts and the JakFM admitted that they have no specific strategy for
Website are placed under the Marketing their social media presence. “Even for the content, we
Communications division together with the think it’s still random,” said Fika. “So far, we’re still trying
Programming Division. Apart from using the above to integrate our social media contents with our Website
channels, their programs can also be listened through and our on-air/off-air programs.”
applications in BlackBerry, iPhone and Android.
Similar to CosmopolitanFM, there are no formal
When it comes to the use of their social media accounts regulations in place about how employees should use
as an advertising platform, JakFM has certain conditions. their social media accounts.
nTABLOID
Tabloid Bola is Indonesia’s sports tabloid that was version of Tabloid Bola, which was published three
established in 1984. It’s one of the nation’s largest sports times a week. The Website was revamped as
tabloid managed by the media conglomerate Kompas BolaNews.com to provide highlights, live reports and
Gramedia Group. Santi Sagita Putri, Account score updates to its fans.
Executive of Tabloid Bola, shared about how this “old”
tabloid is trying to survive the digital era. Apart from the Website, Tabloid Bola also use Facebook,
Twitter, and a talk forum. Twitter and Facebook are
Tabloid Bola has had a Website since 1997. At the time, aimed at broadcasting and pointing to the news
the site was just an online version of the tabloid. The uploaded on the Website, hence increasing the traffic to
content of the Website was similar to the print edition. In the site.
2010, Tabloid Bola reorganized itself to have two
editors – one for print and one for online. “The theme is On the other hand, Twitter and Facebook are also used
the same, but the angle is different,” said Santi. That year, to help the tabloid spread other information, including
the management also realized that there was a shift in job vacancies or event promotion. Twitter is also utilized
readers from print to online media. It was an indication as a platform for advertising; just like the print media
that readers need more immediate information and this and the Website. Through Tabloid Bola’s Twitter
was something that could not be catered for by the print account, brands can promote their products/campaigns.
28
29. Legend:
w – Website | fb – Facebook | t – Twitter | f – Forum | y – YouTube
GADGETS THAT I USE
BOLA
ADVERTISING & MARKETING COMMUNICATION DIVISION
w
+16,000/day
fb
+65,000
t
+64,000
f
+7,000
y
None
BolaNews.com to To spread the To brodcast the To enable To publish
update actual articles published in articles published in interaction between videos of sport
information that the website (attract the website (attract fans of sport clubs: match and
can’t be provided by more traffic), post more traffic), post fostering interviews,
the tabloid. vacancies or vacancies or discussions & linked to the
promote events. promote events. conversations video channel
Ad placement is inside the
allowed. Ad placement is Ad placement is website.
allowed. allowed.
Forum and YouTube used by Tabloid Bola is designed media to promote the events conducted by the tabloid,
as a part of their Website. BolaNews.com developed its while the marketing communication division read all the
own forum to enable fans of sport clubs to interact, start contents of Tabloid Bola, and selecting interesting
a conversation thread, and chat with each other. Video articles to be published in social media.
channel posts audio-visual reports from matches or
interviews---and this channel is directly linked with Facebook, Twitter, Forum, and YouTube was selected by
Tabloid Bola’s YouTube account. the tabloid and the site (BolaNews.com) since most of
their readers access all these four channels. It’s a way for
The organization’s advertising and marketing the tabloid to get closer with their readers; and through
communications division handles Tabloid Bola’s social social media, especially Twitter, they can communicate
media accounts. The advertising division uses social directly with the readers.
29
30. Tabloid Bola initially used Facebook and Twitter (+18K There’s no official regulations imposed in Tabloid Bola
followers) to simply spread the news published on their when it comes to the use of social media by their
site. In one day, there are around 40 news items for employees. The editorial team is allowed to get
Twitter that is being updated automatically through a information/news from the Internet---including getting
news-feeder. The tabloid realized only recently that it from social media. The management, however,
engagement with fans and followers is important. As a constantly reminds its employees not to post any status
result they started asking light questions, such as how a updates on their clients. “When we have an employee
reader would predict the match results. “In one day, with huge followings, we ask them to help spread the
there are 5 – 10 tweets to remind people about a certain news for the tabloid,” said Santi.
event or to buy the new edition of the tabloid, or to
simply say hello to the followers,” said Santi. Tabloid Bola sees several benefits from the use of social
media. The editorial team is able to provide more timely
There is no specific strategy in place when it comes to information to readers as well as to develop a stronger
the use of social media. For the Website, however, rapport with thier readers by interacting with them
Tabloid Bola ensures that there is content synergy through social media. The business team sees in social
between the print and online editions. The editorial media use a new source of profits, as they can now offer
teams from print and online will sit together and have a multi-platfrom advertisement “space” to clients. Clients
discussion on this. “Our concern in social media is not can advertise not only in the print edition, but also in the
that high, yet,” said Santi. “Most of our editorial team are online edition and in Tabloid Bola’s social media
not fully aware of the importance of social media for accounts. The twitter account of the tabloid has been
them. “ used as “buzzer” to promote several brands’ campaigns
or products. The social media administrator is
Despite all this, Kompas Gramedia management has responsible for providing the brief to copywriters so that
realized the importance of social media and supported they can adjust the tome and style of the posting to
the social media administrators in their group with an match Tabloid Bola’s readers.
iPad. The employees are also encouraged to have their
own social media accounts. “Some seniors are reluctant “The Website gives us a measurable result: traffic,” said
to use social media, either personally or professionally. Santi. “Social media, to us, gives a more intangible
This is what the advertising team sees as a challenge benefit: like the bond that we have with our readers.”
further developing Tabloid Bola’s social media account,”
added Santi. “Our business team is trying to educate the The tabloid is quite satisfied with their social media
more senior editorial team members in using social efforts, but they’d like to expand further by
media. This is because the business team knows that differentiating their social media accounts based on a
social media is really powerful in generating profits for more specific target audience.
the business.”
30
31. nMAGAZINE
Indonesian teenagers know these magazines by heart: segments today. We spoke with Teguh Andrianto,
GADIS for girls (Femina Group) and HAI for boys Online Editor of HAI; Yani Lauwoie, Social Media
(Kompas Gramedia Group). The two teenager magazines Administrator of GADIS; and Didin Ambardini, Chief
have been around since the seventies, and they are still Community Officer of GADIS on how they use social
considered the most popular ones for their target media to reach out to their teenage readers.
Legend:
w – Website | fb – Facebook | t – Twitter | y – YouTube | m – mobile | b – blog | f - forum
GADGETS THAT I USE
GADIS
SOCIAL MEDIA DESK UNDER EDITORIAL TEAM
w
+4,000/day
fb
+260,000
t
+100,000
y
+400
m
The “home”, the Spreading links and Spreading links and Videos from the An application
foundation of their articles to drive articles to drive offline events, for Nokia users
online activities; and people to the people to the interviews, live (launcher), and
the platform to website. website, promoting performance from waiting for the
develop GADIS new edition. bands/singers, step- right moment
community. by-step beauty tips, to activate the
etc. iPad apps.
Written by Enabling
b
+100,000
community
members. Unedited
postings, can be
f
+100,000
conversation and
interaction among
community
published real-time. members.
31
32. In 2000, GADIS rode the momentum of the “millenium” print, as well as the various social media channels. Their
to create a Website. It was called gadisonline.com and new Website is also equipped with community blog and
the goal is to use the Website to promote the print forum, where people can post/publish stories or
edition. This Website lasted 10 years, until they launched converse with each other.
a new version in 2009, called gadis.co.id.
“There is no specific division that handles social media,
“The management realized that advertising spending in but we have a special desk for digital media. The
magazines is less compared to television. “We therefore members are from the editorial team,” said Didin. GADIS
needed a Website that could be developed as a medium applies what it calls a convergence-journalism system,
for advertisement,” said Didin Ambardini, Chief where all the media/channels that they have are
Community Officer of GADIS. integrated. The “base camp” is the Website, and the
posts through Twitter, Facebook, or YouTube are aimed
“In 2009, our Website was launched with its own blog at increasing traffic to the site. Based on inputs and
and forum. We believed that in the digital era, we can’t suggestions from team members, the digital media desk
rely simply on our individual readers, but we need to will come up with an editorial plan for the social media
rely on ‘communities’.” This was reflected in some accounts.
changes in the managerial level. The Chief Editor
became the Chief Community Manager. “This means, a Though their social media channels were initially not
chief editor’s role is not limited to editorial and specifically designed for advertising, GADIS is now
managerial side of the magazine, but also to the posting commercial tweets related to products. “The
community,” added Didin. workflow is similar to the print media,” said Didin.
“Products that want to advertise in our Twitter account
GADIS has their own Twitter, Facebook, and YouTube must contact our advertising division. Once the contract
accounts. The main reason of using these channels is to is signed, a brief will be sent to the editorial team. The
build their communities. Their basic principle is to editorial team will then come up with some alternatives
teenagers with various available channels since, for of tweets to be published. When these tweets are
instance, many middle to high school students are active approved, we’ll post up to 5 of these tweets per day.”
in social media. To engage them, GADIS needs to play in
this realm as well. The strategy in utilizing these social GADIS has also developed a “launcher application” that
media channels is integration. can be accessed by Nokia phone users. The application
will direct users to GADIS’ Website. “The management
In meetings, the editor-in-chief always highlights the has also agreed on the making of iPad apps, but we see
importance of throwing out ideas that are only good for that the use of iPad among teenage girls is still low, so
the print magazine in favor of ideas that are good for we’re still waiting for the right time,” said Didin.
32
33. Management has informal rules on the use of social the company, laptops and smartphone facility,
media. “No content about SARA (race/religion), not to reimbursing phone credits used for live-tweets,
mix personal opinion with their professional work,” said discussing the development of how each magazines
Didin. The informal regulations were meant to adhere to have used social media.
the journalism code of ethics, increase professionalism,
and maintain a good relationship with clients. The “We have sharing sessions where different magazines
management restricted access to social media during can tell others about the way they have utilized social
working hours for the sake of productivity and media, and then they can also ask for ideas/suggestions
bandwidth stability. from the staff,” said Didin.
In the Femina Group, the management gave their GADIS, sees four benefits from using social media:
insights about digital media, and the board of directors
share with others about how magazines abroad have 1) develop community, 2) simplify editorial planning and
adopted the convergence-journalism system. To support event planning, 3) strengthen GADIS’ role as a mass
their staff in embracing this journalism style, the media to spread information; 4) build new business
management ensures that there is a wide bandwidth in opportunities for media placement.
HAI had their first Website up in 2004 but like their other opportunity in HAI’s studio. The performance video will
counterparts used the site mainly to mirror what was then be uploaded to HAI’s YouTube channel. Apart from
published in print. In 2007, however, they realized that Demos, HAI is also launching a sub-channel of
the Website should be part of their attempt to build HaiOnline called skulizm.com. This is a place for students
their own community. They also wanted to create a to write news, updates, and articles about their school.
bond and communicate with their readers. The “publishing process” was discussed in skulizm.com,
including the editorial meeting between the students.
Today, HAI’s Website contains news channels, blogs, and “Next, we’d like to do something related to
forums. HAI is also developing a social media channel of entrepreneurship,” said Teguh Andrianto, Online
their own, called Demos. Functioning like MySpace, Editor of HAI Magazine.
Demos is being created for the youngsters who’d like to
share their music with an online audience. The HAI’s Website is not being managed by a special division.
youngsters can also collaborate with each other to make The editorial team realized that when they’re using the
music in Demos. Every week, there will be a Demos chart Website, ideas should be executed across multiple
which will appear on the print edition of HAI magazine. platforms. An idea has to be executed both in print and
HAI will interview the top three bands in the Demos online. When developing an editorial plan, the editorial
chart and the top ranking band will get a recording team will adjust the main theme for the digital platform.
33
34. Legend:
w – Website | fb – Facebook | t – Twitter | y – YouTube | g+ – Google Plus | fl – Flickr | i – Instagram | tb – Tumblr
d – Demos | b – blog | f – forum
GADGETS THAT I USE
HAI
UNDER EDITORIAL TEAM
w
+4,300/day
fb
+18,000
t
+66,000
y g+ fl d
+5,000
+66
The use of websites, Facebook,
Flickr, Instagram and
Tumblr is used to
upload
i A special
site
developed
Twitter and YouTube is one and a pictures/photos the by HAI, act
way similar to GADIS. editorial team like
stumbled upon. MySpace,
for aspiring
tb
musicians
(esp. teens).
Review of
top bands in
the print
edition.
b Written by
f Enabling
conversation and
interaction among
community community
members. members.
34
35. “To us, the Website’s strength lies on how timely it is, HAI uses its Facebook Fan Page when it wants to
and the print’s strength lies on how deep the stories are,” disseminate information beyond the 140 characters that
said Teguh. Twitter is limited to.
So far, HAI has used almost all social media channels Under the management of Kompas Gramedia,
available, including Twitter, Facebook, YouTube, Tumblr, employees in HAI are encouraged to have their own
Flickr, Instagram, and Google Plus. They also have a blog social media account. “There’s also a reminder from the
and forum under their Website. “We have no specific the management for the employees not to complain
editorial plan for our social media channels,” said Teguh. about their work in social media,” said Teguh.
“We love uploading pictures through Instagram, Tumblr
or Flickr. If we go to galleries and see a nice painting, The management also provides the editorial team with
we’ll take a picture of it. When we’re on the street and flexibility to try different social media platforms, even
there’s a stretch of parked Vespas, we’ll snap and upload bringing in web consultants from abroad. Social media
it.” administrators are given sufficient facility to support
their work, and journalists are allowed to use social
YouTube is dedicated for documenting concerts or media as a source of news.
videos from Demos, and these videos are accessible
from the Website. Engagement with readers and “From the editorial side, the use of social media brings us
communities is conducted via Twitter. Twitter also closer to the audience and sometimes we get ideas for
comes in handy to spread the news that has been the article that we write in the magazine,” said Teguh.
published on HaiOnline, post internship/job vacancies,
buzz about a certain product, as well as to provide live “From the business side, the use of social media results
reports. in an 8% increase of magazine sales. Those who can’t get
the magazine will ask the social media administrator,
HAI has several Twitter accounts based on different and the administrator will direct them to specific
channels they operate, for instance Demos has its own Gramedia stores where the magazine is still in stock. HAI
Twitter account, HaiArt also has its own Twitter account. can also offer multiplatform channels for advertiement.”
nTELEVISION
Two big television stations in Indonesia that embraces media for their benefit? We’re talking to Jemmy Bagota,
social media are Metro TV (owned by Media Indonesia the Multimedia Manager of Metro TV; Santri
group) and TransTV (owned by TransCorp Group). The Handayani, Social Media and Media Relation Trans
most actual and visual compared to newspaper, tabloids, TV; and Hadi Lubis, Head of Marketing Public
radio, and magazines, how do TV stations utilize social Relations Trans TV.
35
36. Legend:
w – Website | fb – Facebook | t – Twitter | g+ – Google Plus | y – YouTube
GADGETS THAT TV
METRO I USE
MULTIMEDIA TEAM (CORPORATE ACCOUNT) | PRODUCERS (PROGRAM ACCOUNT)
w
+200,000/day
fb
+35,000
t
+1,700,000
g+ y
Filled with news Divided into They
videos and programs CORPORATE account deactivated this
of MetroTV. In the Spreading the and PROGRAMS Spreading the account and
future, they’d like to news/articles in the account. news/articles in the decided to
turn the web into a news site. news site. have the video
news portal, Spreading the played on their
specifically to news/articles in the news site.
become the No.1 news site.
Video News Portal.
SIMILAR CONTENT, AUTO-UPDATE
Metro TV had their first Website when they launched multimedia team, consisting of 14 people. They worked
the station in 2000. In the beginning, the Website was in shifts. Contents in the Website are integrated with the
used solely as their public relations channel and to ones in TV, however, multimedia team is also producing
publicize their program schedule. In 2005, they felt that their own news to keep up with the actuality. Website is
they have to own a news site. They revamped the filled with news videos and programs on Metro TV.
Website which then functioned to: 1) widen their
coverage; 2) cross-promote between TV and online; 3) “We aimed to be the number one in Video News Portal,”
increase revenue/profit. This Website is managed by a said Jimmy.
36
37. Metro TV uses Facebook Fan Page, Twitter, Google Plus Metro TV sees social media as the extension of their
and YouTube. Recently, they deactivated their YouTube existing Website. With social media, they can spread the
account and replaced it with a video feature in their news on their Website to a wider audience. Social media
Website. In general, contents on Facebook, Twitter, and is also making mass media more active in providing and
Google Plus are similar and auto-updated. spreading their news to the public. Metro TV is also
developing news applications that can be accessed
For Twitter, the TV station has a corporate account and a through iPad, BlackBerry and Android to tap into the
programming account. The corporate account is users of these gadgets.
managed by the Multimedia team, while the
Programming account is managed by producers. The “The only rule for social media administrators is not to
Programming account carries posts of promotions or post contents related with SARA (race, belief, religion),”
reminders of program schedules, as well as said Jimmy. “Apart from this, the management frees
conversations with the audience. These conversations their employess to write about anything in their personal
can’t happen in the corporate account, because it social media account. For Metro TV’s management,
represents the company as a whole. The corporate social media is an employee’s personal “property” where
account, however, promotes Metro TV’s programs by they have to assume the rights and responsibilities of an
retweeting the Programming account’s promotion owner.
tweets.
When it comes to professionalism, Metro TV doesn’t
When questions or complaints are posted via Twitter, make it compulsory for employees (or even their anchors
the multimedia team will pass the questions over to the who have huge followings) to retweet Metro TV’s news
public relations team, who will respond via phone or or promotions in their personal social media accounts.
email. “We think if our employees keep on retweeting,
continuously, it’s tacky and so out-of-date. The one
Metro TV said their strategy in using social media lies in account that should retweet these things is the
“paying attention to language, style and timing”. They corporate Twitter account, to increase followers of each
believe that they need an expressive language, thus programs’ account.”
using words like “oh” or “hooray” are allowed. In terms of
timing, Metro TV would post specific types of news The benefit of using social media, for them, includes
items at specific times to generate traffic to the Website. having the ability to communicate with the audience,
They usually post about 200 updates per day in the spread the information to a wider audience and get a
social media channels. free promotional tool.
37
38. “We don’t use social media as advertisement space,” said reach in social media. They’d like to try Tumblr, since the
Jimmy. “We don’t offer this to the advertisers. We will multimedia team feels the platform is gaining popularity
only become a buzzer for a certain event or product if in Indonesia. They think Twitter adoption has reached its
the event or product was doing a joint-event or joint- peak and the public is always up for something new.
program with us.”
Before deciding to use Tumblr, however, the multimedia
Saying that they are quite satisfied with their social team would want to reevaluate the social function of this
media efforts, Metro TV is still planning to expand their channel and what kind of benefits it will bring.
Legend:
w – Website | fb – Facebook | t – Twitter | g+ – Google Plus | y – YouTube
GADGETS THAT I USE
TRANS (CORP) TV
PR DIVISION (CORPORATE ACCOUNT) | CREATIVE TEAM OF EACH PROGRAM (PROGRAM ACCOUNT)
w
+8,700/day
fb
+75,000
t
+400,000
Divided into corporate website and Divided into corporate accounts
MyTrans.com (to display videos and programs’ accounts. All in all,
from TRANS TV’s programs) Divided into corporate account and there are about 36 Twitter accounts
programs’ accounts. owned by Trans.
TRANS MANIA – FB and Twitter account managed by communities of TRANS TV
38
39. Trans Corporation uses their Website to help spread been understood by the staff of Trans Corporation. The
information about their programs. The Website has been management asks the staff to think through before
used since 2011, the year when TransTV was launched. making any social media updates “They need to consider
To date, Trans Corporation has 36 Twitter accounts and this carefully, so the status won’t be a problem for them
several Facebook accounts. They divide their social in the future,” said Hadi.
media assets into two: corporate and programming. The
corporate account is handled by the PR division, and The management is also concerned about how the
programming account is managed by creative team company’s image is portrayed in social media. They
from each program. The same applies for Facebook therefore monitor several social media accounts---
accounts. Apart from publicizing information related to especially the ones about programs they are in charge of.
their programs, social media is also used to spread other “Those who run our social media accounts are also
information, such as job vacancies. encourged to take up trainings offering international
license in social media. The staff---especially from the PR
Interestingly, there’s also a Twitter and Facebook and marketing division---are asked to promote the
account called TransMania. “This account is managed by programs by retweeting updates given by programs’
the Trans community,” said Hadi, Head of PR in Trans Twitter accounts.
Corporation, “and it also serves as publication channel.
And since Website can’t provide detailed contents, our So far, the Website and social media haven’t provided a
programs’ videos are available in a special site, significant impact on the business growth of Trans
MyTrans.com.” Corporation. Social media is more on a “supportive”
side when it comes to their business.
Contents of Twitter and Facebook are integrated. In
practice, their administrator uses an application that can “To us, the Website is the source of information, both for
publish one status in several social media accounts. our programs and our corporations,” said Hadi. “Social
“Contents between Website and social media are also media is more beneficial when it comes to providing
integrated,” added Hadi. “On the Website we put the like awareness. If we count all the followers from 36 of our
or share button, enabling visitors to share the news via Twitter accounts, then our media corporation actually
Twitter or Facebook. We also put a special column for has around 10 million followers.”
Twitter and Facebook in our site.”
The station is now thinking of expanding their
Trans Corporation also has its own code of ethics in the involvement in social media as well as to start offering
use of social media. This is not a written rule, but it has advertising services through their social media accounts.
39
40. EXTERNAL SOURCES:
1
http://www.readwriteweb.com/archives/mobile_web_blackberry_leads_apple_in_worlds_third-.php
2
http://blackberryrocks.com/2009/09/30/statistics-blackberry-beating-iphone-indonesia/
3
http://www.telstrainternational.com/news/reachout/reachout-march/profile-on-indonesia/
4
InMobi research, published in readwriteweb.com, 2009
5
http://www.thejakartapost.com/news/2012/02/21/detik-seals-deal-with-inmobi.html
6
http://forrester.typepad.com/groundswell/2010/01/conversationalists-get-onto-the-ladder.html
7
http://www.thejakartapost.com/news/2012/02/21/detik-seals-deal-with-inmobi.html
nCONTACTS: nMEDIA INQUIRIES:
Ong Hock Chuan Nia Sadjarwo
Technical Advisor Associate, Maverick
ong@maverick.co.id nia@maverick.co.id
Hanny Kusumawati
Head of Raconteur
hanny@raconteur.co.id
40